Trusted Agent profile · Cardiff
★★★★★
2,048 reviews across 3 platforms
34 Woodville Road, Cathays, Cardiff, CF24 4EA
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 34 Woodville Road, is rated 4.1 out of 5 across 2,048 reviews on three platforms, including 852 Google reviews rated 4.0.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleVery helpful and professional staff; they organised several viewings for us, within a couple of hours of us registering our interest in the properties. They answered any questions we had quickly and professionally. It is very easy to get in contact with them, especially through the live chat feature on their website! - Would recommend CPS homes to a friend, especially to any fellow students! :)
1/5
GoogleClassic letting agency that will try to take all your deposit.
Hi Zebedee, Thanks for your review. We house around 5,000 contract-holders and the majority are happy with us and our service. If you've rented a property from us, we're all ears to any detailed information or feedback you'd like to provide to us, so we can look to address this for you and anyone else moving forward. You can send this to feedback@cpshomes.co.uk. Occupation contracts are between the contract-holder(s) and the landlord. Therefore, if there are ever any proposed deposit deductions to claim for at the end of the tenancy, it is the landlord who chooses to submit this claim. We would much prefer not have to make a claim from a deposit. We don't profit in any way from said deductions, and it's far quicker and easier to return a deposit in full. Our contract with the landlord stipulates that we will document the condition of the property at the end of the tenancy (as we also do at the beginning of each tenancy), then provide this report to them for their assessment, as, again, being the owner of the property, they are the decision maker. Within the report, we highlight items that we believe are a result of wear and tear, therefore the responsibility of the landlord to make good before any new contract-holders arrive. We also highlight any items we believe to be over and beyond fair wear and tear, which, if substantially different to the condition at the start of the tenancy, he/she may wish to claim from the deposit for. Once the landlord has decided how they wish to proceed, we add comments to the inspection report and send it over to the contract-holder(s) for their perusal. We invite contract-holders to comment on anything noted as being over and beyond fair wear and tear. This demonstrates a transparent, two-way process that is geared towards avoiding any potential deposit dispute. When contract-holders provide their comments, as we always encourage them to do, we revert back to the landlord and attempt to negotiate the deposit return of behalf of both. We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, contract-holders are keen to receive as much of their deposit back as possible, whereas landlords would like to be compensated for any dilapidation they believe is not a result of wear and tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, the process described earlier in this reply successfully resolves the vast majority of potential deposit disputes before they become protracted, which we think is something that should be commended. As with any deposit return, if a contract-holder feels a landlord's claim is not justified and a mutual agreement cannot be reached, the deposit scheme that protects the deposit can appoint an unbiased, impartial adjudicator to consider all evidence and make a ruling. We're pleased to say that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord and contract-holder, meaning only a small minority require independent adjudication. Many thanks, The CPS Homes Team.
5/5
GoogleI have utilised the services of CPS for several years now and the staff there have always been very friendly and extremely helpful. This was very evident when dealing with Charlotte Atwell of the Woodville Road branch recently. She dealt with my issues swiftly and promptly and made the whole process progress smoothly.
5/5
TrustpilotWould not rent, buy or sell with anyone else!
We’ve bought and rented with CPS for years now, and recommended them to friends. I’ve always received fantastic service and have full peace of mind with them managing our rentals. Huge shout of to Jordan, he’s always been fantastic.
5/5
TrustpilotFantastic service for the sale of our…
Fantastic service for the sale of our property from both Chelsea and Nathan. They made the process stress free and went above and beyond. I would highly recommend CPS.
4/5
TrustpilotGood admin / maintenance good but quite…
Good admin / maintenance good but quite expensive/ usually look around rent paid on time no issues references always checked and property checked every 6mths .Find it also pays for the landlord to be involved to avoid any issues. Very good experience over the last 5/6 yearsRhys very good and helpful with good ideas to insure property is at its best
5/5
TrustpilotJenna Thomas was great help
Jenna Thomas was great help, quick and efficient. Nice to have things cleared when confused
5/5
TrustpilotI had the pleasure of dealing with Jordan Parry
I had the pleasure of dealing with Jordan Parry and Amber, and I must say their service was absolutely outstanding, Communication was flawless as they promptly responded to my calls and emails. My renting process was smooth and stress-free.
4/5
TrustpilotThe staff go the extra mile in helping…
The staff go the extra mile in helping landlords through this difficult time,they are very helpful in advising where items which are required can be purchased,Always happy to help
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
1/5
GoogleThey tried to overcharge us for our washing machine :(
Hi Joe, Thank you for your review. We'd love to know more about your experience with us as we've been unable to locate you as a landlord or a contract-holder (tenant) in a property we manage, either now or in the past. Please e-mail us on feedback@cpshomes.co.uk with more information so that we can respond. Speaking more broadly, we don't perform the work or create the charges for the work that is carried out at properties we manage. These come from local sub-contractors, so there wouldn't be an opportunity for CPS Homes to "overcharge", as you claim. If you believe the sub-contractor's charge was too high, we're happy to take this up with them on your behalf, but as mentioned earlier, we don't currently have any idea which property/tenancy/charge you're referring to. We look forward to hearing from you. All the best, The CPS Homes Team.
5/5
TrustpilotCPS Letting Agency "professional, polite and considerate"
Dear trust pilot, I have been using the services of CPS for more than fifteen years and I have always found them professional, polite and considerate in trying to solve the issues that inevitably arise in letting properties from both the landlord and tenants perspective.I would certainly recommend them to any prospective landlord or student looking to rent a property in Cardiffyour sincerely Dr Richard Davies
5/5
TrustpilotAmazing Florence!
There are not enough strong words to express my gratitude to Florence Bailey from CPS home. She is a gem! She is an amazing person, very professional, easy going, sensitive to your requests, genuine, honest and committed to helping; qualities which are difficult to find nowadays.All my best wishes!Ouardia
1/5
GoogleHonestly a disgrace to the city. Rented through them in my second year at uni, never again. My house flooded and they refused to send a plumber, black mould all over the walls and refused to address it, charged me for damages that were pre-existing and hung up on me when i called to make a complaint. NEVER rent with this company
5/5
GoogleEllie Quick was kind and very helpful throughout this process
5/5
GoogleGreat service. Easy to deal with. Chelsea was extremely helpful.
5/5
GoogleVery quick and prompt set up of rental accommodation, rang int he morning bu the afternoon was all sorted. Tamara price was lovely and very helpful
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
1/5
YellPredatory Letting Agents
Predatory letting agency that takes advantage of students. If in any doubt see the peice Joe lycett did on them a few years back. I can assure you nothing has changed since then.
5/5
GoogleQuick and easy process, got straight to the point, no pressure and a great atmosphere. Being our first time renting they were clear on all aspects and we felt relaxed the entire time. Would definitely recommend!!
We're glad we made it an enjoyable experience, Hannah. It can often be a stressful one!
5/5
TrustpilotCPS has been our management company for…
CPS has been our management company for many years 15+. Hard work they have put in these pandemic lockdowns, working remotely, getting new tenants and carry out maintenance when required. Nikki Hamer and Jarry Parry are credit to CPS, also all the staff we deal with are excellent too. Just keep it up. Would recommend to everyone. Thank you.
5/5
Googlenathan was lovely and helpful. fixed our maintenance problems for us in a flash!
5/5
TrustpilotAbove and beyond in every instance.
Above and beyond in every instance. Easily the best estate agent we have dealt with over the past few years. Always felt like if we had an issue as tenants we could approach Clare Sinclair or her colleagues with absolute confidence it would be taken seriously and resolved. Professional and pragmatic throughout and the very highest bar by which you could set your expectations.
5/5
TrustpilotFast & easy process
The agents were helpful and accommodating when arranging viewings, and the whole process ran smoothly.
5/5
TrustpilotExcellent service and communication
I have been dealing with CPS for nearly 20 years and must say they have become more and more professional over that time.They recently marketed our fully refurbuished property for sale.Tom and Rhys did an excellent job and produced a stunning advert.We had 3 x offers above asking price in the first week.Excellent communications since and things going smooothly to date.Would highly recommend them.
5/5
TrustpilotExcellent service
Excellent service! Aysha and the team were always very helpful and friendly. Will definitely recommend.
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