5/5
TrustpilotJordan Parry has been very helpful
Jordan Parry has been very helpful. I find him very responsive and patient. He takes his time to explain the charges and all other processes. I highly recommend CPS homes.
Trusted Agent profile · Cardiff
CPS Homes Cardiff reviews
★★★★★
2,052 reviews across 3 platforms
34 Woodville Road, Cathays, Cardiff, CF24 4EA
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 34 Woodville Road, is rated 4.1 out of 5 across 2,052 reviews on three platforms, including 852 Google reviews rated 4.0.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotThe worst letting agency in Cardiff
The worst letting agency in Cardiff. We gave them a date we would be moving out of our student property so that they were able to carry out checks in order to return our deposit. 2 WEEKS before this date I go to my property to see that an expensive handbag, bedding and clothing had been removed. When asked where it was and who had taken it we were told they had no recollection of anyone being in the house. Now they have claimed money OFF our deposit for REMOVAL OF RUBBISH. We did not want these things removed they removed them 2 weeks before the date we agreed to move out and then charged us for it. Absolute disgrace I would go anywhere but here as any problems in the house they don’t sort, they rip you off and they let people in your home and then deny it. They also had 2.5 on reviews but now suddenly have 4, which is funny as I don’t know one house of students that actually had a pleasant experience with this pathetic company. I’m embarrassed I even used them.
5/5
GoogleScott recently got in touch with me about renewal of my tenancy, he was very efficient and approachable, and made the whole process simple
Agent replied · 11 June 2024
Hi Jedi, thanks very much for the 5 stars and taking the time to leave us a review. We're pleased to hear you found the process smooth and easy, that's what we like to hear!
1/5
Trustpilotavoid at all cost...!!!
I to am one of the majority of tenants that have had a bad experience with this company, my house is managed by CPS as an “agent” to my landlord, their service is a joke the staff are very rude and impolite when they don’t get their own way. CPS do not make manageable inspection arrangements either.Avoid at all cost, if you don’t I’ll be one of the many on here to tell you I told you so...!!!
2/5
TrustpilotFast enuf to take you money
Fast enuf to take you money but when leaving place they wont give bond back. Will be going to claims court as they charging me for item that are out of my control. 1 item they chargjng me for is cleaning costs witch i am disputing. I left my place spotless and have pics to prove. Not waiting for cps to get back to me im going to small claims with my photos. Very bad company better 1's out there
5/5
TrustpilotKeep up the fantastic work Clare !
I have dealt with CPS homes for a number of years with respect to rental of my apartment in Cardiff Bay. The current team there is managed by Clare Sinclair whom I find to be courteous, efficient and professional in dealing with all aspects of managing the letting agent / landlord relationship. In a world where many people are too ready to criticise bad service , to few of us praise examples of excellent customer service !! Clare illustrates excellently how to properly manage the customer relationship and has been a great help to me in what has been a very difficult few months in dealing with some problem tenants . I recommend this letting agency to anyone !!!!
1/5
TrustpilotPoor service and overall abusive letting.
By far the worst housing experience I have had, the maintenance team is useless and overall they do not care about the tenants. I was with them for three years and always had issues with them but nothing ever gets resolved and most of the properties are damp and poorly maintained. This has been my genuine experience with over the past three years. Also cps are removing negative reviews which really shows the type of company they are.
1/5
TrustpilotDO NOT GO WITH CPS ESPECIALLY IF YOU ARE A STUDENT
CPS introduced me and 3 of my house mates (we’re students) to a home where we didn’t have a cooker for a month and when we eventually had a new one they left the old one in the middle of the kitchen, there was a leak in my friends room which the landlord didn’t fix, the cleanliness was very poor, mould in the shower and damp in all of the rooms. They are also holding our deposit back for no reason as we left the house cleaner than when we moved in. When we asked them for help with the landlord they said they couldn’t do anything as they didn’t manage the property YET they introduced us to it and took £90 each from us. Also gave us 10 minutes notice before every viewing. Very poor service would not recommend
5/5
Trustpilot5 Star CPS Service
Not only did CPS sell our property in Cardiff in an afternoon for more than the listed price, they also found us a brilliant home family home for the future. I can thoroughly recommend CPS Agent, Nathan Walker, as he couldn't do enough to make things happen and made us feel very comfortable about our new home. He really did give us a 6 Star Service (1 Extra). 'Online' only services don't compare - 'People need that personal touch' when they are spending their life's savings! And we got that at CPS - Highly recommended for both Selling and Buying.
5/5
TrustpilotA big thank you to Chelsea and Nathan…
A big thank you to Chelsea and Nathan at CPS. Realistic advice on value and condition followed by inovative sale's and marketing leading to an early offer.
4/5
TrustpilotGood experience so far!
Good experience so far! The Property Advisor (Tom) who showed us around the flat we are securing was very friendly and knowledgeable. He wasn't pushy in the slightest. Viewing and paying the agency fees was done very quickly and efficiently. The initial email from Maya containing details and forms to rent was also friendly and detailed. The only slightly negative comment I would make is that it was awkward to have our work/financial situation discussed between staff in front of us.
5/5
TrustpilotBrilliant service
Brilliant service, I have been using CPS to find a tenant for years, always find me someone within a few days. James has been really helpful and informative. Thank you
5/5
TrustpilotCps homes would recommend
Cps homes, the rental team have been really helpful in advising me and assisting with my first time rental of a property, I was new to the rental market and they were able to cater for all my needs. At present there were no properties that suited my needs but the but The team have remained in contact with new properties coming onboard all the time, Jordan especially was great in assisting me with everything. Would recommend
1/5
TrustpilotBEWARE!!!
We had the misfortune of letting a property via CPS and the whole experience was an unpleasant one. The way they operate and treat tenants is despicable! We had quite a few issues with the property and on a number of occasions CPS sent their contractors around without giving us any notice, breaching their legal obligations. We had a major mice infestation which CPS failed to resolve in spite of us giving them many months do so! We had no option but to give notice to leave the property (whilst still in contract) and CPS were adamant that we would have to pay an early leave fee. Given the circumstances we refused to pay and CPS told us categorically that we either pay or they would take the money from our deposit! We said we would challenge this and they told us in no uncertain terms that we’d be unsuccessful.We were constantly in communication with CPS and we found them to be unsympathetic and condescending. The situation became unbearable.After we had moved out we put our case to the Deposit Protection Scheme and CPS did the same. The mediator considered both sides and we were delighted when DPS agreed with us and found that we had not acted unreasonably and that we should not have to pay anything at all for terminating our contract early.Our deposit was returned to us apart from a small fee for damage to a mattress.If you feel strongly about something do not be afraid to challenge it. CPS will have you believe that they are always right, but in reality this is not the case. Far from it!
5/5
TrustpilotExcellent - would recommend
CPS Homes have been extremely helpful throughout in finding and securing a flat. Communication was excellent - the whole process was clearly explained by Roberta, and she is always willing to answer any questions I have. CPS Homes have also been very accommodating to our needs, as both I and my partner are not based in Cardiff at the moment, and the arrangements to finalise the tenancy agreements and contracts have been scheduled in a way which minimises travel to the office in Cardiff until the tenancy begins, which we greatly appreciate.
5/5
TrustpilotFantastic team
Fantastic team! I was a first time buyer and they quite literally held my hand through the process. when I was struggling with solicitors, they told me what to say- helped chaser the sellers solicitors for documents and gave helpful strategies and next steps. I move into my new flat next week!
5/5
TrustpilotBeen amazing renting through CPS, for 2nd and 3rd year
Been amazing renting through CPS, as a student renting, they could have not been more accommodating towards us. Now renting again for 3rd year, Chelsea Staunton helped us through this process, was nothing but helpful, nothing too much to ask of her.
Agent replied · 10 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We look forward to getting you settled in. Take care! CPS Homes
1/5
TrustpilotMy partner's daughter rented a house in …
My partner's daughter rented a house in Cardiff about through CPS all seemed ok at the start when she and house mates moved in around September time. Then it started to get cold and the damp arrived, the basement had water in it. This was all reported to CPS with little response. Upon returning from Christmas holiday they found the house in turmoil the builders had moved in with no warning. She had to stay in a Hotel for two nights after which she moved back to the house. When she asked CPS for a refund for the Hotel she was told no as her room and bathroom upstairs was ok they didn't think they needed to this went on for weeks of negotiations to no avail When they moved out at the end of the contract they didn't even get there full deposit back CPS you are a disgrace
3/5
TrustpilotSigned for a house we felt pressured to …
Signed for a house we felt pressured to sign for because we were told they only had "3 houses left" which was a lie. Eventually we found our dream house and exchanged the agency fees but were told conflicting information about when payments were due so we now have less time to pay our agency fees/deposit than we believed we did. Overall, we got the house we wanted and are satisfied but there was a bumpy road leading to this point.
5/5
GoogleScott is great in every possible way.
5/5
TrustpilotGreat service Rhys has been very…
Great service Rhys has been very accommodating in relation to letting service. Would highly recommend
5/5
TrustpilotNathan looked after after us with…
Nathan looked after after us with selling our house. He was very enthusiastic and gave us great advice on getting the house ready for the market. He went above and beyond with photos and videos making the house look its best. Very grateful to have worked with him. Would definitely recommend!
4/5
GoogleKarolina Wabia was extremely helpful when we were moving out and made the process easy for us!
5/5
GoogleCPS has been awesome. Cath has been the most efficient advisor I have dealt with so far
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