CPS Homes Cardiff reviews

★★★★★ 1/5

Trustpilot

DISGUSTING company DO NOT TRUST

Genuinely disgusted by the shocking level of customer service from CPS. They have no communication skills at all and by that I mean they just ignore you. When we moved in half of the basic things you need for a house to function were broken and it took an obscene amount of effort to get them fixed, some of them never were and that's a health and safety issue. Now they're withholding our deposits and there is radio silence about when we will be getting them back. Its nearing the 3 month mark and after many many emails and phone calls from all of the tenants they just do not reply or answer. Any sort of update if there is being work done would be lovely but they can't even do that. I have filed to take them to court in the hope of finally getting back our money. DO NOT USE THIS COMPANY. Look at all the negative reviews... oh wait you can't as they report all of them.

Lizzie · 10 October 2019

★★★★★ 1/5

Trustpilot

You'll NEVER get your deposit back intact!

Used them in 2nd year, had no running water until 2nd week of September due to ongoing maintenance and the kitchen didn't have fridge/oven until the week after - one of my housemates had been living there for full price rent for 3 weeks before kitchen renovations were completed. Again, let through them in 4th year. Only available checkout appointment was 2 weeks before the end of tenancy, so despite paying full rent was forced to move out halfway through June. At checkout appointment agreed to minor deductions from deposit for a cleaner, but 2 months later they have charged for missing freezer drawers (£150 and not on inventory), handyman (£60 to fix what, we don't know) and another £60 for cleaner. 3 months after checkout they finally agreed to remove the freezer charge although deposit still missing (now October).From my experiences with them they provide a sub par service. The fact that a large percentage of their customer base are students must not have anything to do with how quickly they feel they can resolve issues.

Poppy · 6 October 2019

★★★★★ 5/5

Google

I just has Scott over for photos of a property going on the market and it may have been the single best experience I've had with a property company both professionally and personally. He was absolute dynamite and I'm immensely satisfied with the service. I couldn't recommend higher.

Bevis · 12 February 2024

★★★★★ 1/5

Trustpilot

You’ll never get your deposit back

Read reviews before deciding to go with cps but assumed some were exaggerating. However having just finished a years tenancy with cps, I can assure everyone these are not exaggerations. Through out the year cps were ok, they would take a while to get things done but no major complaints. But since moving out of a property (which was left in the same condition we received it) they have been a nightmare. They took almost two months to respond to emails inquiring about the return of our deposit and when they finally did (after numerous emails) the charges were ridiculous. We are still disputing many of them. Do not make the mistake of choosing them. (Ps they report all negative reviews)

Ruth · 4 October 2019

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH CPS

Rented a flat with CPS (managed property) starting in August 2019.Arrived to the place being absolutely filthy (dirt and dust everywhere, used pans still in the oven, mold painted over in the bathroom, the list could go on). From what I can gather, CPS want the landlord to deal with issues but as it is a managed property, the landlord wants the issues dealt with by CPS. This leads to a very poorly kept flat. They are very poor at keeping you updated about maintenance issues. I haven't had the pleasure of trying to get my deposit back from them yet however I can predict that it would probably be easier to squeeze blood from a stone.

SAM · 23 September 2019

★★★★★ 1/5

Trustpilot

Absolutely awful!!

Absolutely awful!!! Payed for 2 whole months for the property to be cleaned and up to scratch over the summer as a student, I come to it from miles away where I live and it's in absolute filthy, non livable conditions! They claim to have had a cleaner come in over the summer... Speaking to customer services, they said they could arrange alternative living place since I have university the next day and they went back on their words and said they'd rearrange a cleaner to come out. Awful service and complete lies!

Farjana · 21 September 2019

★★★★★ 5/5

Trustpilot

Nathan and Angela were both excellent

Nathan and Angela were both excellent; knowledgeable, experienced and full of good advice. Angela is your go to woman if you need someone to have your back throughout the process. She was excellent.

Siobhan · 27 March 2019

★★★★★ 1/5

Trustpilot

Awful Experience

Literally one of the worst letting agencies ever and no one can argue with me on it.Are absolutely useless at replying to emails, are very condescending especially in person.When my housemate tried to see them about our property not being clean enough they didn't take her seriously and brushed off her concerns.Still haven't returned our deposits and are trying to take a cut of the money, claiming that it costs £75 to clean Stay as far away from them as humanely possible because it's not worth the stress and hassle.I'm having to rely on my parents for money when I was meant to have £300 in my account.Not happy at all.

Emma · 19 September 2019

★★★★★ 1/5

Trustpilot

DO NOT rent with this company!

Do not rent with this company. I was left without hot water for 3 weeks, without a working washing machine for 2 weeks and their solution to fixing a leak in our house was to paint over it. Their customer service is non-existent they refuse to talk to you about issues over the phone as they insist to have a paper trail which would be fair if they actually ever replied to emails. I had to call CPS everyday for 5 days for them to even listen to me about not having hot water - which is not something you want to be doing whilst trying to write a dissertation. After all that, three months after leaving the property I still havn’t received our deposit back.

Georgina · 18 September 2019

★★★★★ 4/5

Google

Great letting agency. Tamara in particular was very helpful in providing us with all the answers to the questions we had in a cheerful manner! Only issue I had was with the tenant application form, if you uploaded an image which was too big as ID it would say "failed" and you wouldn't be able to upload another image in it's place unless you started the application again by refreshing your browser. Really annoying!!

Jake · 12 June 2021

★★★★★ 2/5

Trustpilot

I wouldn’t go with them again...

I went with them in my final year at uni. It took them months to do the repairs they agreed to do before September. We had to go into the office countless times to complain, they would always note the problems down and then the next time we went in there would be ‘no record’ of our complaints.They do not give 24hrs notice before coming into the property, so we have had to turn them away many times. In my experience- go with the smaller agencies. They are much more attentive...

Grace · 6 September 2019

★★★★★ 1/5

Trustpilot

Woeful for students

Woeful for students, caused loads of problems and made even worse trying to get our deposits back at the end of the tenancy. Moved out in June, it is now September and still no sign or answer for when the money for the deposit will be returning to us. Moving out inspection required only ‘light cleaning’ which was fussy anyway for things such as a dust on top of the breakfast bar hanging lights etc...Students, please avoid at all costs as this money I needed to pay my next deposit for my house for the following academic year. Will CPS realise how bad these reviews are because there’s plenty being posted on here???

Scott · 4 September 2019

★★★★★ 5/5

Trustpilot

Outstanding Service and a great team of people

I have used CPS for more than 15years to rent out a property and have found them to be efficient with outstanding service. They have always looked after the interest of the landlord and tenant giving advise to both equally. When a tenant leaves, CPS have another one ready to take their place. The rent is always paid promptly into our account each month.Their service is second to none I highly recommend this company.

Roderick · 9 June 2021

★★★★★ 1/5

Trustpilot

Avoid CPS!!

Terrible excuse for a lettings company, which only seems concerned about any issue when faced with losing money. Upon moving into our property we found it very unclean despite CPS claiming it was professionally cleaned. When one of our ovens broke a few months into the year, we reported it but it was never fixed. You have to fight for every small issue with this company, and when your property has viewings they never give you more than 24 hours notice (in some cases 20 minutes). If you have any choice don’t choose CPS!

Elliot · 3 September 2019

★★★★★ 2/5

Trustpilot

Miriad of problems throughout our year…

Miriad of problems throughout our year of tenancy. Left our fire alarms not functioning for 6 months before we found out, then actually tried to get us to pay for replacements before backing off when we resisted. We left the house two months ago and are yet to receive our deposit. Additionally, across the year they broke their own promise of giving 24 hours notice for tenancy visits. I honestly think they never once gave us that much notice, usually it was about an hour at most. Furthermore whenever we tried to discuss issues they were dismissive and rude and frequently took a considerable amount of time to reply to emails. If you are a student in Cardiff looking for accommodation, I would look somewhere else.

Jack · 1 September 2019

★★★★★ 1/5

Trustpilot

Stay away from CPS!!

Issues began as soon as we moved into the property last August. Upon moving in the mattress was covered in blood and dirt, although reported immediately I did not get a new mattress for several weeks which resulted in me sleeping on the floor. Only 1 out of 3 showers worked until the Christmas period, for a house of 6 people. Tumble dryer did not work for the whole tenancy, which made it very difficult for 6 people to dry clothes especially over the winter months. Excess furniture blocked the hallways and the house for months until it was removed.In addition, the letting agency bring people to view the property without 24 hour notice and only notify you up to 20-30 minutes before. Despite continuously telling CPS that we wanted 24 hour notice, they would still turn up for viewings.Staff do not deal with complaints well, and despite consistently reporting issues the agency would claim that they had never been reported.Overall, look for a house with another agency - CPS are not worth the hassle.

Micaela · 30 August 2019

★★★★★ 5/5

Trustpilot

CPS: great for both landlords and tenants.

We have been landlords in Cardiff for 20 years. We specialise in student letting. We have always found CPS to be honest, helpful, and professional. What is more, they care about our tenants, as we do, and clealy have an understanding of young people who are starting their adult life. As a former educator, I appreciate that as well as looking after their landlords, (which they do excellently), CPS always thinks of the well-being of the tenants, too.M.Hague-Morgan OBE

Marilyn · 25 January 2020

★★★★★ 1/5

Google

In my five years of living in Cardiff. CPS is by far the worst and most incompetent letting agent I have had the misfortune to be with. This is not a review on my property or the landlord for those two things were some of the reasons my sanity remained intact through my one year tenancy with them. Context: I lived in a studio apartment and had to live on a sofa bed. When I first arrived there was a fault with the cooker, it kept tripping. When they came to do the inspection the woman insisted they will call an engineer to fix it against my wishes and she ensured it would not incur any costs for me.I was away for the month and when I returned found that they had left the light on. A couple months later CPS charged me because the engineer could not find a fault and not they want to charge me again on my deposit. Furthermore, not only on multiple occasions they scheduled house viewings without 24 hours notice. They just never stop disturbing you a constant stream of passive aggressive emails. Stay away from CPS if you value your dignity and sanity for they will not treat you with respect especially if you are a student.

T · 27 August 2019

★★★★★ 1/5

Trustpilot

Avoid

Customer service skills are rare throughout the 2 out of the 3 branches we dealt with, and even whilst making a complaint, staff couldn’t care less about what you have to say unless you agree with what they are saying. We were (blindly) messed around from the start and after signing the tenancy agreement were treated with lack of respect throughout. All staff members were friendly until we found ourselves stuck in a contract. All CPS are interested in is your money - this has been proven to us!A good estate agent may be hard to find, especially if you are a student, but avoid CPS Homes unless you want to be taken advantage of.

Anais · 22 August 2019

★★★★★ 1/5

Trustpilot

Awful

CPS are extremely slow at replying and massively over-charge for any deductions from the deposit. Although we were under the impression we would receive the deposit 10 days after the end of our contract, we still have not received the money (2 months later). Trying to get in touch with CPS is extremely difficult as no member of staff is willing to speak to anyone on the phone about the deposit, having been told to email someone we then waited 3 weeks for a reply, only to be told they were 'too busy'. Very poor customer service, I don't recommend.

Sophie · 17 August 2019

★★★★★ 1/5

Trustpilot

Done Make Yourself Ill With These People

Let me set the scene your son/daughter is at uni they have found a house they want to share with their friends the agency is charm itself they are so excited and want the house - DONT DO IT!!!!The charm and service stops once you have signed the tenancy agreement. To get anything fixed in the house is IMPOSSIBLE and then when you leave and want your deposit back that is IMPOSSIBLE! They wont answer queries over the phone you have to email them and their policy is they reply in 15 days. To get the house deposit back is a total nightmare they stall you at every turn. They are so rude on the phone, however, when they are talking to landlords they are sweetness and light. I cant impress upon you enough the rudeness and lack of customer service. In this day and age who wants to be treated like a piece of dirt? Avoid at all costs - there are some well run agencies out there but unfortunately they are not one of them.

Lesley · 8 August 2019

★★★★★ 1/5

Trustpilot

STILL waiting for my deposit!

Been waiting over a month now for my deposit after being told 3-5 working days, by various different emails. I am now still emailing and never getting a ‘human’ response, just an auto response. I try and phone and was rudely told it was the busiest time for them and I had to deal with it myself through Email. 3 days later and still not heard anything from them and no money transferred into my bank. I left the house 2 months ago and I’m still waiting my deposit. Ridiculous.

Chloé · 5 August 2019

★★★★★ 1/5

Trustpilot

Don’t use!

My partner and I used CPS homes 3 times and all were to no avail. We had planned on seeing two one bed apartments and booked a viewing for both of them, only to be told either the same day of the booking or on the day of the viewings themselves that the apartments had been let already. Though this is good for the company themselves, we were very disappointed as we had wanted merely a viewing. Added to that, on our third and final attempt, we had travelled several hours into Cardiff specifically for two viewings, one with CPS and one with another (better) agency. Having arrived at CPS, we were told that all of the viewings that had been previously arranged by the company themselves, having cancelled our other two viewings, were also all now cancelled as they had been let. If it weren’t for the professionalism of Kingstons agency, we would have wasted our time. Thoroughly disappointed with the lack of professionalism from CPS and their evident lack of effort to follow through with viewings.

Ben · 29 July 2019

★★★★★ 5/5

Trustpilot

Chelsea was very helpful

Chelsea was very helpful , efficient in getting back to me re any problems and actively worked to enable an earlier completion than anticipated .

Ann · 4 August 2021