Trusted Agent profile · Cardiff
★★★★★
2,045 reviews across 3 platforms
34 Woodville Road, Cathays, Cardiff, CF24 4EA
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 34 Woodville Road, is rated 4.1 out of 5 across 2,045 reviews on three platforms, including 852 Google reviews rated 4.0.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotPositive Experience
Dealt with CPS Homes and Tiffany as a buyer. It was a positive experience and the viewing process and beyond was professional and helpful. They were acting as agents for the seller, which is their job, but making it easy to view and go forward from there helps everyone. We bought a flat CPS were marketing and if we were to sell it in future we would start by approaching them to do so.
5/5
TrustpilotOperators were very helpful
Operators were very helpful, professional and fast with all enquiries. They were able to offer advice and made checks for me reliably. All in all took only a few hours to have my whole booking arranged.
5/5
GoogleScott was amazing!! He even fixed our coffee machine :)
5/5
TrustpilotThe best.
Jordan is the best and helped us to secure an apartment. Thank you!
5/5
GoogleA member of your team came out to complete an inspection of our home. He allowed us to ask all necessary questions and answered everything. He also took pictures of the one complaint we had and said he would contact the landlord for us. I can’t remember his name but he was in charge of the media and photographs for CPS. Thanks again
5/5
TrustpilotCame in today to get a house
Came in today to get a house, Billy was super helpful and we we found a house and signed so quick and efficiency
5/5
TrustpilotSuch a helpful and friendly company
Such a helpful and friendly company - Jordan was wonderful, he kept us informed and made sure all our queries were answered! He was very efficient and put our first time renting worries at ease.
5/5
TrustpilotI visited the Cathays branch to begin the rental process.
I visited the Cathays branch to get the ball rolling on renting a property. Both Gareth an Cale were excellent. I need to move very quickly and they talked me through the whole process in a professional and reassuring manner. Thanks both!
5/5
GoogleScott was efficient, professional and had a good sense of humour when doing our inventory. Thanks Scott!
5/5
TrustpilotCPS homes- excellent service
I have been using the excellent services of CPS Homes for my 3 rental properties for over 20 years and I would not go anywhere else. The team including Rhys have always been friendly, efficient and organise everything on my behalf. I can leave everything in their capable hands and I can only praise their service. Thank you CPS homes.
5/5
GoogleA really helpful team that walked me through clearly every stage of the process and had Rhiannon being particularly helpful in making sure I was able to find and sort a new tenancy agreement
Thanks Jamie! We're so grateful for your support and for taking the time to share your experience.
5/5
GoogleFrom the get go, Cath was very attentive and happy to answer any questions on the property and the agreement terms. As a whole, made the process painless!
1/5
GoogleMy experience with cps started off positive however there has been a turn for the worst. The flat was an absolute mess when going to move our stuff in, turns out they moved someone in without informing us. disgraceful never again. AVOID AVOID AVOID
Hi Rosie, We are sorry to hear about the issues you’ve experienced. Looking into the matter for you, I can see your group agreed to rent five rooms in the property back in December, with the agreement that we’ll advertise the sixth bedroom separately. Unfortunately, as the other tenant is on a separate tenancy agreement to you, then due to data protection reasons we wouldn’t be able to share details about another tenancy, and this includes the move-in date. As we've mentioned in our email correspondence regarding the issues you've brought to our attention, your property was cleaned after the previous tenants left. It is difficult for us, as managing agents, to control the cleanliness of communal areas in a shared property as it is rarely clear who responsibility lies with. For this reason, we do ask that co-habiting tenants enter into regular, open dialogue about items such as cleaning/washing-up rotas, as we find group discussion is always the best way of resolving anything that might currently be or potentially become an issue. Once again, we are sorry to hear about the issues you've reported and we trust the response we've sent to you privately answers your queries, but please let us know if you have any further questions and we'd be happy to look into them for you. Kind Regards, CPS Homes
5/5
TrustpilotVicki was amazing in helping me secure…
Vicki was amazing in helping me secure a property, extremely communicative and made me feel comfortable with the process the entire time. Really lovely phone manner and a credit to CPS.
1/5
GoogleAwful agents, don’t respond to any queries or offer any help whatsoever. Regretting not listening to the bad reviews/press and choosing to rent with them. Avoid at all costs.
Hi Alanis, Thank you for leaving a review. We’re aware that you have had a leak into the property you occupy and we manage. As this was caused by an issue with a communal soil stack, stemming from a property that isn’t managed by CPS Homes, the block managers for the building, First Port, have been handling the repair. As explained previously, First Port are the appointed managers for the whole building, meaning your landlord, the owner of the ‘other property’ and every other owner in the block pay them a service charge to handle communal-related issues within the building. We understand you have been unhappy with the speed at which First Port have handled the matter. We, too, are unhappy, and have voiced this to them in no uncertain terms. Your landlord has done the same. Unfortunately, as the repair is outside of both ours and the landlord’s remits, we haven’t been able to do anything to influence the speed, other than to apply the pressure we have been applying. We’re sorry if you feel this isn’t enough, and we’re sorry if you feel our communication to you during this process hasn't been up to standard, though we do believe we've done everything we could given that things are outside of our control. We have sought to update you at every opportunity, even when the update was not to your (nor our, nor the landlord’s) liking. We’re aware that you have requested compensation for the inconvenience caused. As this matter is not service-related, it is not for CPS Homes to offer compensation, and it is not our place to decide that your landlord must offer you compensation. We have done what we can, which is to pass on your request for compensation to the landlord, and we will let you know how they respond. We will continue to assist you on this matter via e-mail, where we hope to secure a positive outcome for you. Kind regards, The CPS Homes Team.
5/5
TrustpilotExcellent service from Nathan and the team.
Nathan, Chelsea and the team have done a great job managing the sale of our house. Highly recommend.
5/5
TrustpilotI was attracted by beautiful photos of…
I was attracted by beautiful photos of nice 3 bedrooms house on CPS advert. It was very simple to book a viewing.Sian was brilliant and very efficient.
5/5
TrustpilotSandra Rebelo
Has been a very good experience with CPS homes. Very professional and any issues are quick solved
4/5
GoogleI have great experience with CPS and all staff.
Thank you, Saqib! We're so glad to hear you had a great experience with our team, your feedback is greatly appreciated!
5/5
TrustpilotI must say having not bought a house in…
I must say having not bought a house in years Nathen and his team were amazing they gave us all the information when we needed it I would highly recommend CPS thanks again team Rosanna
5/5
TrustpilotMarta Popis is my motive for this…
Marta Popis is my motive for this review because, She is a Helpful Professional.
5/5
TrustpilotMax Evans - Cardiff
I needed to move to Cardiff with a couple weeks notice which I was finding extremely stressful. But max has made this experience so much easier and stress free, within a matter of days he has helped me find a property and I pick the keys up in a weeks time. I can’t thank him enough he has gone above and beyond to support me. Thankyou.
5/5
GoogleFriendly staff and we were given a lift to the property from the CPS main building. We dealt with Billy and the whole process went very well.
5/5
GooglePatch has been super efficient in the return of our bond. I am so happy with my experience with him and nothing is ever too much trouble!
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