Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleReally, really great service from CPS.
They were able to allow us to take our time to make a decision on what property to go for (especially as it was 2 of us making the decision for a group of 5).
Any questions we had were answered quickly.
Looking forward to signing all agreements and moving into the property in September next year :D.
Cheers CPS
James · 14 June 2015
Agent replied · 11 June 2024
We're delighted to read your comments, James! You've clearly got 3 very trusting housemates - haha! If there's anything else you need answering before you move in, please don't hesitate to get in touch.
★★★★★ 5/5
TrustpilotHelpful :)
I was helped by Zara Lawes, she was quick and helpful with all of my emails and was very polite! I had some maintenance and cleaning issues at my apartment and they were all solved without any stress.
Louise · 1 October 2021
★★★★★ 5/5
TrustpilotWanted to sell my home so we put a call…
Wanted to sell my home so we put a call out to agents in our area CPS was the only one that responded striaght awayThere was no pressure from Nathan and chelsea so it was easy to use themOver this period they held our hand by way of updates and adviseCPS have not just sold our house but became friendsWe would recommend them to anyoneBest wishes and thanks to all at CPS
Greg · 12 May 2023
★★★★★ 5/5
GoogleBoth Rhiannon & Jess were super helpful & professional in helping us secure our property. Highly recommend
Poppy · 14 November 2023
★★★★★ 5/5
GoogleCath was extremely helpful and so lovely!
Juanita · 12 June 2021
Agent replied · 11 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
★★★★★ 5/5
TrustpilotCPS Homes
CPS Homes and in particular the agent Nathan Walker provided a highly professional and diligent service. Nathan was hard working, enthusiastic and was always at hand to answer any queries regarding the sale of my property.I cannot recommend CPS Homes highly enough.
Dylan · 25 September 2020
★★★★★ 5/5
GoogleScott was so lovely and helpful, even showed me how to use our boiler!
Tori · 13 January 2024
★★★★★ 4/5
TrustpilotThe CPS service was very good
We had great service from Nathan and Claire. There were a few little issues to start with, largely because we were not living in Cardiff and communications were difficult, but the support from CPS, especially in the final stages of the sale, was excellent.Keith & Wendy
Keith · 15 February 2019
★★★★★ 5/5
GoogleWhen renting with CPS first point of contact was always Cameron and he dealt with everything with no questions asked and never had any issues. Myself and my housemate will be moving into another cps property when we look and will go through Cameron for this as well. Now looking for 2 beds in cathays or city centre and he has provided us a list to go and view.
Joe · 17 July 2023
★★★★★ 1/5
TrustpilotPlease don't go with them
I am with them at the moment and they haven't considered this pandemic at all but they only put even more pressure on us now. i have lost my job and i told them and they don't even care but they add more late chargesthey don't even bother to come to my house to fix few issues with it
Ali · 24 April 2020
Agent replied · 10 June 2024
Hi Ali,We appreciate that the precarious climate surrounding the COVID-19 pandemic has impacted us all one way or another, with many losing their jobs or being put on furlough.Students or professionals, we encourage all of our tenants who are experiencing any difficulty to come forward so that we are able to liaise between them and the landlord and come to mutual agreement/payment plan. We are pleased to report that we have already agreed a large number of payment plans between tenants and landlords.No late rent charges have been added where tenants have been in touch to let us know they are in financial difficulty and have entered into a line of open communication with us. As such, we would encourage you to contact our Albany Road branch on 02920 454555 or roath@cpshomes.co.uk so that a payment plan can be agreed for you moving forward.Thank you.
★★★★★ 5/5
GoogleHave been working with Patch at CPS Homes the last few years with regards to looking after my property, the experience is always to my high expectations from communications to arrangements and the attention to detail given while upon inspection to give me a clear picture about the condition of the property so that we can discuss what needs to be looked at from repairs to upgrades in setting a high standard. Patch and the rest of the team big thank you.
Owen · 12 June 2022
★★★★★ 5/5
GoogleSuccess again using CPS Homes tenant find service, a big thanks. We have been using CPS Homes for the last 5-6 years to find about 13 tenants for our professional in Cardiff HMO. The referencing and financial checks are great and out of all the tenants they have found for us none have gone into problematic arrears. All their paperwork has been spot on and if we or our tenants have had any questions CPS Homes have been able to answer and clarify them. We have found them very professional.
Glenn · 12 June 2022
★★★★★ 5/5
GoogleI just signed my new home with CPS homes. Cath Taylor, assisted me through the entire process. She was super friendly and eased the whole process for me. Also, she was able to solve any little hurdles that I faced along the way, and had perfect clear answers to any of my queries. She made the link between the tenant (myself) and the landlord (whom I was leasing the property from) super easy and quick. Also, all their payment links are legit and there is nothing to be worried about. I would highly recommend CPS homes if you live in Cardiff and are trying to find a nice place to live as a student. Also they have some really nice and fancy apartments at very affordable rates.
Afrin · 12 June 2022
★★★★★ 5/5
GoogleRhys is always so prompt and understanding with any questions we have
Alannah · 12 February 2024
★★★★★ 5/5
TrustpilotKelsey has been quick to answer any…
Kelsey has been quick to answer any queries I have, efficiently and politely. Thank you.
F · 29 November 2023
★★★★★ 5/5
TrustpilotExcellent! Thanks Chelsea!
Excellent! Chelsea was lovely, really friendly and made everything clear to me. The photos looked lovely and my property sold really fast! I felt like the team really cared about me and were on my side. 10/10 would recommend for sales.
Sarah · 17 September 2020
★★★★★ 4/5
TrustpilotAlmost perfect
Everything was great. The staff were very helpful on viewings and were willing to answer any questions we had. The only issue I had is that having to pay a deposit of £350 within two weeks has really set me back financially for the term.
Nathan · 21 January 2019
★★★★★ 5/5
GoogleRhys was very quick, responsive and reasonable!
James · 12 May 2024
★★★★★ 5/5
GoogleVery approachable and helpful letting agency. Velislava handled my letting and was very prompt with her responses and efficient service, would definitely recommend!
Benjamin · 12 May 2024
Agent replied · 11 June 2024
Thank you for the review! We're thrilled Velislava's approachability and efficient service made your letting experience positive. We'll be sure to let her know, thanks Benjamin.
★★★★★ 5/5
TrustpilotRhys and his team were excellent
Rhys and his team were excellent. Efficient. Attention to detail. Good communication throughout the process. I highly recommend.
Eryl · 10 September 2023
★★★★★ 5/5
GoogleScott was super friendly and helpful for our check-in appointment. He assured us that all problems would be seen to
Harry · 17 July 2023
★★★★★ 4/5
GoogleWe've recently just moved flat using CPS homes. The customer service staff were all very helpful and very knowledgeable about the flats we viewed. when we finally decided on one, they were very helpful with the contract and negotiating with the landlord about putting in some new furniture for us. I'm very happy with our experience so far and would recommended them to anyone.
Lydia · 14 June 2014
Agent replied · 11 June 2024
Thanks, Lydia. When you're happy, we're happy :) It's good to hear that our negotiators have done their job in agreeing a deal that you were happy with. That's what they're there to do, after all.
★★★★★ 5/5
TrustpilotThe whole sales team were amazing
The whole sales team were amazing. They were very friendly easy to talk to very professional and efficient. From the first valuation the measuring and photographing to viewings and dealing with the offers as they came in we were kept informed all the way it was a pleasure dealing with the team. I would have no hesitation recommending cps homes
Rosslyn · 27 January 2024
★★★★★ 5/5
GoogleScott was great !!! SO welcoming and happy. Thanks for treating JOMEC ❤️🔥 …
Sine · 14 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
