Trusted Agent profile · Cardiff
★★★★★
2,044 reviews across 3 platforms
34 Woodville Road, Cathays, Cardiff, CF24 4EA
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 34 Woodville Road, is rated 4.1 out of 5 across 2,044 reviews on three platforms, including 852 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. CPS Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you Max Evans,Great service and…
Thank you Max Evans,Great service and communication, thanks for simplifying the whole process and giving me full understanding about the 1 bedroom on Gold Street, replying to mail asap was 💯,Great Service 👍
5/5
TrustpilotBeen with CPS now for 20+ years as a…
Been with CPS now for 20+ years as a landlady. Rhys and team have always been very helpful, always finds me tenants never had a problem. Highly recommend them.
5/5
TrustpilotChels from CPS Homes has been amazing
Chels from CPS Homes has been amazing. She has been there to help us through a very difficult purchase. She assisted when we our survey came back which flagged some concerns but she took time out to go through it and put a plan in placeq. I don't think we would have got to completion if it wasn't for her knowledge and guidance through. Thank you from the bottom of our heart.
4/5
GoogleCath is very responsive and effective.
Thanks Liu :)
5/5
TrustpilotAngela has been brilliant from start to…
Angela has been brilliant from start to finish. We are first time buyers and didn’t really have a clue but she guided us through the process, was always contactable and happy to answer any questions. She made us feel really at ease with the whole process. Big ups Angela!
5/5
GoogleCPS were really helpful in finding a house for our final year. Ended up viewing houses and renting one immediately after! My other two housemates are currently on years abroad, and they were very understanding of this, letting us wait a little longer to sign for the house/pay the deposit. They also gave us the option of making requests, e.g. getting rooms painted or stuff changed. Would 100% recommend CPS.
Hi Hannah, thank you very much for your review. We understand that it's not always possible to get everybody together at the same time, so we're more than happy to make allowances :)
5/5
TrustpilotStudent home search
Whilst looking for a student home for next year I had a very positive experience with CPS homes. Max in particular, showed us a property and was very friendly, attentive and knowledgeable. He answered all of our questions in detail and gave us lots of information. In addition, Max suggested other properties for us to also view after we had discussed our preferences which we found very helpful. Overall , I would definitely recommend CPS homes to others who are looking for a student property, due to the extensive option of properties available and great service we received :)
5/5
GoogleFantastic service from CPS Homes! Fantastic service from Gemma Cerasale, Marie Willis, Lydia Devine and the team at CPS. They have been extremely efficient and highly communicative with excellent advice and follow up. A pleasure to deal with, polite, friendly, and professional, highly recommend!
5/5
TrustpilotI am writing regarding my experience…
I am writing regarding my experience with Mr Gareth Coleman of CPS Homes who has visited my property recently ( a periodic inspection ) and sent me an excellent detailed report, backed by clear photos and helpful suggestions.Many thanks Gareth.A Y IzzidienLandlord
1/5
TrustpilotScum
Rented with them a year ago Never again Never sorted anything that should have beenCharged me over £300 for cleaning that they never did (I was/am in touch with the new tenants in this flat and they didn't do anything that they said they needed too)Absolutely scumbags who don't deserve to be in business. I look forward to helping with any case against them.
Good Afternoon Joshua, Thank you for taking time to record your comments. We have a dedicated Maintenance Team who respond to all maintenance issues as soon as they are reported. I can see that you reported very few issues throughout your tenancy, and these were in relation to your heating and the communal door. With the heating, we advised how to get this working straight away, and with the communal door, the Landlord attended the same week to rectify this issue. Similarly, we strongly encourage tenants to annotate their inventory to reflect the condition of the property when they move in, to make us aware of any issues. In your case, you did not make and further notes to the inventory and as such, we were not to know of any further problems. For all properties that we manage, tenants deposits are held in the Deposit Protection Scheme, as required by the Government. What this means is that where tenants do not agree with charges made against them at the end of their tenancy, they can take this to the ADR (Alternative Dispute Resolution) who seek to resolve the issue, based on evidence, from a neutral standpoint. Whilst you claim that you were charged £300 for cleaning, I can see that the actual charge was £75.50, and undertaken by a local cleaning company who have no relation to any member of CPS Homes staff. The need for cleaning was agreed with yourselves when we attended with you for a checkout inspection. You chose not to take the claim to the ADR, and agreed the amounts with us directly. Further exploration highlights that the new tenants have not reported any issues such as the ones you mention either on their inventory or to our Maintenance Team. If they are experiencing any issues, they will need to get in touch with us as soon as possible so that we can rectify these problems for them. Many Thanks.
5/5
GoogleScott was super friendly and helpful with any issues and questions we had, he made us feel a lot less worried about getting things fixed :)
5/5
TrustpilotFive star Florence
Thankyou so much CPS homes with finding me and my dad our first tenant ! Florence was such great help and what a lovely girl she is 😁hope to deal with her again !
5/5
TrustpilotGreat service …
This is not the first time dealing with CPS, all I can say great service and they are very helpful, thank you guys for all hard work.
Great to hear - thanks, Sahel!
5/5
TrustpilotExcellent
Excellent, friendly team, with great communication. The marketing photos and videos they do are amazing. Very impressed!
5/5
TrustpilotI cannot say how pleased i am
I cannot say how pleased i am with the service provided by the CPS team who between them kept me informed at every stage.
5/5
TrustpilotBest estate agents in Cardiff
This is the 2nd home I’ve sold & both times regrettably I wasted time by trying to sell with different estate agents but both times ended up going to Sian at CPS Homes to sell my property instead. CPS Homes are honest & reliable and kept in communication throughout the sale process being extremely easy to deal with. Next time I’ll be sure to go straight to CPS and avoid messing around with other estate agents.
5/5
TrustpilotGreat service
Great service! I’ve viewed many properties with CPS Homes, each time Tiffany has been really helpful with arrangements. Always accommodating with my schedule!
5/5
TrustpilotThankyou to all the CPS Sales team!
Thankyou to all the CPS Sales team. They made buying my first home a breeze. Tiffany and Chelsea were always there to help!
5/5
GoogleWe went to see a flat with Vicki, who was absolutely lovely to view the place with. The flat and office was well managed and clean and Vicki was an absolute joy to view it with x
5/5
GoogleScott was very professional and friendly. The video and photos captured our home perfectly.
5/5
TrustpilotCath was incredibly helpful and…
Cath was incredibly helpful and friendly when dealing with a maintenance issue. She went straight to the landlord to resolve the problem, and communication was very swift.
5/5
TrustpilotSian and her team were amazing selling…
Sian and her team were amazing selling our house. Nothing is too much trouble. Customer service is great and are extremely helpful and friendly. They always keep us informed of what is going on and what is needed. Would really recommend them. Best by far.
5/5
GoogleHad a wonderful experience. They were very fast to get to us, showed us multiple options that fit exactly what we needed and then drove us around. Was very understanding and easy to talk to and it was an extremely fun experience.
We're over the moon to hear you had such a great experience with our team, thanks so much for taking the time to share your honest thoughts on our Google Reviews page :)
5/5
GoogleCameron at the Woodville Road branch is always quick and attentive to any issues raised, really helpful and informative and couldn’t recommend enough. I have rented with CPS Homes throughout university will continue to do so going forward, never had any issues.
Hi Nicole, we're so happy to hear this! Thank you for taking the time to share your experience with us.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. CPS Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
