Trusted Agent profile · Cardiff
★★★★★
2,044 reviews across 3 platforms
34 Woodville Road, Cathays, Cardiff, CF24 4EA
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 34 Woodville Road, is rated 4.1 out of 5 across 2,044 reviews on three platforms, including 852 Google reviews rated 4.0.
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Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotChelsea and Nathan from CPS
Chelsea from CPS was very helpful throughout the selling process of our flat in Cardiff Bay. Solicitors took more time than anticipated in the selling and buying and Chelsea helped to get things through and sorted by the deadline. Excellent service. Thank you Chelsea and Nathan.
5/5
TrustpilotTenancy agreement and guarantor paperwork - excellent customer service by Villy.
Villy was so helpful and patient throughout the process of sorting out my sons tenancy agreement and my guarantor paperwork. I spoke to her several times on the telephone and via email, she was kind, professional and very organised! Very happy worth the service and would definitely recommend your company and Villy!
5/5
TrustpilotThank you Nathan!
I purchased my first home with CPS Homes, and needless to say I was very apprehensive and nervous! However, the process was made very easy and ran smoothly thanks to Nathan, who kept me updated on a regular basis. Thank you so much, would highly recommend CPS Homes to anyone looking to buy!
5/5
TrustpilotVery good service
Tamara was so quick and helpful with securing the property for us and has been in contact through the full process.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
1/5
TrustpilotCharged for stuff pointlessly
Rented a property with them in second year, got charged partly for professionally cleaning the carpet due to a small stain (which is fair enough). HOWEVER, later found out that a few weeks after we left, they were planning to just replace all the carpets upstairs anyway as part of a renovation. So why the hell did I pay for a professional clean of a carpet that you guys replaced anyway!!!!
Good Afternoon Jack, Thank you for taking the time to record your comments. Having looked into this, I can see that the stain you were charged for was located in one of the upstairs bedrooms at the property. This required a professional clean ahead of the next tenancy taking place. I can see that some carpets in the property were replaced following your departure, however not in the bedrooms. The new carpets only covered the landing and stairs, hence the stain still needed to be cleared. Many Thanks.
5/5
GoogleScott was absolutely amazing. Really friendly and funny. Went out of his way to find quick solutions that we wouldn’t have thought of. Unanimously really pleased with the customer service we received :)
5/5
TrustpilotExcellent service.
From our offer being accepted, to completion, was a long journey, but we got there in the end. We had complications from other parties, however, throughout this period, Chelsea kept us informed and up to date with developments, always enthusiastic and so helpful with all aspects, I can highly recommend
5/5
TrustpilotHelpful with the selling process
When selling my property the CPS homes sales team were excellent. Tiffany was always very helpful and always made time to answer any questions and talk us through the process
5/5
TrustpilotI am a landlord and i am very happy…
I am a landlord and i am very happy with the services of CPS homes. They are professional, honest, very helpful and friendly. They informed me always and they are quick on replying and on solving problems, therefore I am very satisfied from their service and approach. All of them are great on helping. Big thanks for their help and especially during this difficult period for everyone. Nikos
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
GoogleRecently experienced a broken appliance and spoke to Patch @ CPS to arrange plumbers to come over. Next thing we knew we had a knock on the door around 2-3hours later and everything was fixed in 5 minutes. We’ve been very impressed with CPS’s turnaround times in the last year!
5/5
TrustpilotBoth bought and sold!
Both bought and sold property through CPS with the help of Sian from the Albany Road branch. We got our asking price for our property and bought a house we love. Couldn’t have asked for more, always chasing and keeping us in the loop especially whilst dealing with a difficult solicitor. Would definitely use again. Thanks Sian
5/5
TrustpilotExcellence service from CPS homes
The team at CPS homes, led by Nathan, were absolutely brilliant. They communicated quickly and pushed my selling agent along when necessary. Recommend them without reservation.
Thank you for your kind words Leigh! We’re delighted to hear that Nathan and the team provided you with excellent service and support throughout your selling journey - your recommendation truly means a lot to us.
5/5
TrustpilotVilly is an excellent asset to CPS…
Villy is an excellent asset to CPS Homes. Villy has dealt with new contracts for my tenants and is always there to help. First class service!
4/5
TrustpilotChelsea was very helpful
Chelsea was very attentive, informative and friendly throughout the process, chasing things up when asked to and providing updates where requested. Quite difficult to get hold of the right person when calling in but that most likely can’t be helped.
4/5
TrustpilotCPS managed to move fast in securing a…
CPS managed to move fast in securing a tenant for our property. However communication could have been better at the start with a clear explanation of the chain of events. The final tenancy sign off was completed without addressing some of our concerns giving us a feeling of being excluded in the decision making process. The right result was achieved in the end. So thank you CPS.
Dear Ram,Thank you for your review and your comments. We're sorry that our communication wasn't up to the high level we strive for on this occasion. We will be sure to take your comments on-board and improve on things for next time.We hope everything goes well during the tenancy.Kind regards,The CPS Homes Team.
1/5
TrustpilotNot so great for landlords either?
We have been disappointed that the tenants cps found for us have rejected the property, leaving us seriously out of pocket and despite leaving personal effects in the property. No one properly manages the situation and 3 of the team have contradicted each other! The only thing they are efficient at is finding new ways to charge money, finders fee, inventory fee etc etc
Dear Stephen,Thank you for leaving us a review. We’re sorry that your experience with us of late has been less than positive.We, too, were disappointed that the tenants were unhappy with the property upon arrival. Unfortunately, with physical viewings not being recommended for the last 16 months ago and agents encouraged to let properties via video instead, we have always been aware that incoming tenants may have more on their ‘wishlist’ than in previous years, simply because it’s their first opportunity to see the place in person. Videos are very useful, but they’re no substitute for the naked eye; something we have been very conscious of and have been sure to set landlords’ expectations of.Despite following all our usual processes, the tenants were adamant that the property wasn’t for them and did not wish to continue with the tenancy. They were grateful when you agreed to release them from their tenancy early.We apologise for any miscommunication from our end and look forward to swiftly sourcing new tenants.Kind regards,The CPS Homes Team.
5/5
TrustpilotMassive thank you to Chelsea and Nathan…
Massive thank you to Chelsea and Nathan - very happy with their service and happy with CPS homes in general. Our sale wasn't easy but Chelsea helped us get past the finish line - satisfied customer!
5/5
TrustpilotSuper happy with CPS!
Super happy with CPS! Charlotte was incredibly helpful with sorting out a mouse problem we had - quick response and organised the council to get involved straight away! Thanks a bunch Charlotte :)
5/5
GoogleWe have used CPS to find tenants for our student houses for many years. We find them very knowledgeable and professional. Rhys, in particular, seems to understand what makes students tick. He is thus able to guide us with every aspect of letting. CPS marketing is first class, so each year they quickly attract tenants and remove all the worrry from us. We especially like the way Rhys always answers our queries promptly, keeping us informed throughout the letting process.
5/5
GoogleScott has been to the property and was very helpfull with everything and pointed me in the right direction for the future
5/5
TrustpilotThank you, Zara!
Huge thanks to Zara in the Woodville branch going over and above to promptly address a few move-in snags for my new tenants. All issues have been sorted very quickly and Zara has ensured I have been given updates along the way. So grateful and many thanks!
5/5
TrustpilotReally Helpful Staff
I recently contacted CPS with a maintenance issue and spoke to Natalie Wilkinson regarding this. She was really helpful and friendly and dealt with the maintenance issue straight away and in a professional manner. Thanks, Natalie!
5/5
TrustpilotProfessional and friendly
Spoke to Natalie in maintenance with concerns regarding our tenants, Natalie listened to our concerns and advised what she would do. Kept us updated and the situation was resolved quickly. Very impressed with the service given.
5/5
TrustpilotNathan was brilliant. Highly recommended
Nathan was brilliant throughout the transaction. He has a 'no nonsense' approach which is exactly what you need in an estate agent when selling a property. He is friendly and extremely professional at all times, and progresses matters quickly. I would thoroughly recommend Nathan at CPS Homes to anyone selling or buying a property.
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Tell us what you need and we'll put you in touch. CPS Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
