Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBuying and letting with CPS
CPS have been marketing my properties for over ten years. Year on year they have delivered an excellent client experience, gone beyond my expectations and have always been a pleasure to deal with. CPS have provided me with a consistently faultless service, whether buying properties through Sian and Angela at Albany Road or dealing with lettings at Woodville Road with Rhys, Liane and the team. Communication has always been great and nothing for them has ever been too much trouble. Thanks guys! Keep up the great work!
Jagjit · 16 February 2023
★★★★★ 5/5
TrustpilotBest for finding tenants
We have used CPS for all of our Cardiff-based student and professional lets for over 10 years (find only as we manage the properties ourselves). They have never failed to find tenants for us (usually within days). Rhys has been our main contact for the duration. He has always been so helpful and he has a wealth of experience. It is also a big plus for us that he speaks Welsh. CPS has an exceptional in-house photographer (Charles) to get the property online. Flo and Angharad amongst others have been very effective. Compared to other letting companies we have used we find CPS far more pro-active and better at communicating.
Rachael · 13 February 2023
★★★★★ 1/5
TrustpilotI had a very disappointing experience…
I had a very disappointing experience with CPS Homes. I requested a virtual viewing as I wasn’t able to attend in person, but they were unwilling to accommodate this. Instead, they offered to send a video of the flat, which I never received.
Danny · 29 August 2025
Agent replied · 12 June 2024
Hi Danny, we’re really sorry to hear about your experience and the frustration it caused. What you’ve described falls short of the service we aim to provide, and we completely understand your disappointment. We’ll be investigating what happened internally to make sure it’s addressed, and if you’d like to share any further details, please feel free to contact us directly at feedback@cpshomes.co.uk.
★★★★★ 1/5
TrustpilotAwful service
Rented a flat that looked ok, but it was full of mold. Despite repeated requests, CPS homes never addressed the issue, I had to clean it all myself. The shower broke a few days after tenancy started, repair was taken from my deposit. Blockage due to bad maintenance, not my fault, charged to me. The only concern they had about the property was to charge me for everything, but maintenance was awful. Hope that I will never have to rent with them again, overall a bad experience.
Luzia · 19 March 2024
Agent replied · 12 June 2024
Hi Luzia,Whilst we don’t have an exact match for your name on our database, we have a partial match which is associated with a tenancy that ended last week, so we believe we’ve located the correct property.When we conducted our check-out inspection, we found the property to have been left in a very poor state. Upon comparing the condition of the property ‘now’ to how it was when the tenancy started less than 3 years ago, we found there to be a stark difference between the two. When the tenancy first started, the property was in a good condition throughout.We shared our photographic report with you and with the landlord. In it, we highlighted the differences in the condition between the start and the end. We noted anything that we believed to be wear & tear (the landlord’s responsibility), and anything over and beyond fair wear & tear (the outgoing occupants’ responsibility). The latter category included a great deal of cleaning being required, as well as the disposal of a huge number of items you had left behind.Occupation contracts are between the contract-holder(s) and the landlord. Therefore, if there are ever any proposed deposit deductions to claim for at the end of the tenancy, it is the landlord who chooses to submit this claim. The landlord agreed with our report and instructed us to claim for the dilapidations noted. We would much prefer not have to make a claim from a deposit, however, we cannot turn a blind eye to the conditions we found during our check-out inspection.As with any deposit claim, if a contract-holder feels a landlord's claim is not justified, it can be disputed. You are more than welcome to do this and provide your own evidence. If a mutual agreement cannot be reached, the deposit scheme that protects the deposit can appoint an unbiased, impartial adjudicator to consider all evidence and make a ruling. We're pleased to say that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord and contract-holder, meaning only a small minority require independent adjudication.The prooperty had no mould when you moved in. Mould is caused by condensation, which presents itself as dark-coloured spores and starts off as tiny water droplets. These droplets are created when excess moisture in the air comes into contact with a cold surface, e.g. windows, walls (especially exterior walls) and inside furniture. Condensation is commonly caused by low internal room temperatures and a lack of adequate ventilation. The problem can be exasperated when heating is not being used to warm the property, or when there are high moisture levels in the air, for example during showering or if drying damp clothes on radiators.Both landlord and contract-holder have responsibilities in helping combat condensation. We ask contract-holders to confirm if the heating system is working properly and all parts of each radiator are hot to touch when turned on, whether trickle vents are fitted to the windows and if extractor fans working. If any of these answers are “no”, we will have a conversation with the landlord about making some changes. You never told us that any of this was a problem.On top of this, we issue contract-holders with detailed, written advice, produced in conjunction with Cardiff Council, on how to reduce mould and condensation. This advice says “in 99.99% of cases, the cure for condensation and mould growth is heating and ventilating a property. This is why tenants must take responsibility for the way they live in their own home”.Finally, we have no record of you being charged for a broken shower or a blockage. A deep clean of the bathroom (which included the leaving behind of approximately 20 empty toilet rolls) is included in the landlord’s deposit claim, however.We trust this response accurately records events, but as mentioned, you are welcome to dispute the deposit claim and for the matter to be referred to an independent adjudicator.The CPS Homes Team.
★★★★★ 5/5
TrustpilotThank you CPS homes.
Myself and 4 flatmates sorted a property with CPS homes earlier in January and the experience was hassle free and smooth sailing from the start. Firstly we had a prompt online response from Max Evans who organised a viewing for our requested date. Once at the viewing, Cameron showed us around multiple properties, ran through costing and went above and beyond to be helpful. Thanks to Cameron, myself and the group were able to secure the property we wanted with ease and were guided through a complicated process with ease. Following the signing, CPS have continued to stay in contact and helped us get all of the relevant documents in order so that all of our affairs are in order. I would definitely recommend CPS homes (Woodville Road, Cardiff).
Ben · 30 January 2023
★★★★★ 5/5
TrustpilotA big thank you to Lydia Devine
A big thank you to Lydia Devine, who has amazing customer service! We had a question in regards to our house with our landlord providing us with a new hoover as our previous one didn’t work and she sorted it straight away and got back to us very quickly, supper helpful! Brilliant communication, thank you so much, couldn’t fault your service 🌟
Hannah · 2 February 2021
Agent replied · 12 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
★★★★★ 5/5
TrustpilotI have used CPS Homes as letting managers
I have used CPS Homes as letting management for over five years and they are excellent! Grateful in particular to Florence for finding and screening new tenants thoroughly and quickly! Highly recommend.
James · 12 August 2026
★★★★★ 5/5
GoogleThe process was smooth, easy and just what we needed to ensure our place in a house next year, removing tonnes of stress from our shoulders, Marta was a massive help in ensuring we were happy with the house we chose, and was just overall really kind and knowledgeable!
Sophie · 20 November 2024
★★★★★ 5/5
GoogleFlo was so helpful with the viewing of the property and all the steps after also, was such an easy and understandable process.
Jan · 10 August 2024
Agent replied · 24 August 2024
Thanks Jan, very happy to hear this and we appreciate you taking the time to leave your thoughts.
★★★★★ 5/5
TrustpilotChelsea and Angela (CPS) were fantastic…
Chelsea and Angela (CPS) were fantastic throughout the entire process. They were always available to answer our questions and never once grew tired of our frequent requests to see the property again. Professional, approachable, and genuinely happy to help, they made everything feel seamless from start to finish. We’d gladly work with them again and will be recommending them to our friends without hesitation..
Mr · 26 November 2025
★★★★★ 5/5
TrustpilotGreat service and communication
Very clear and swift communication from the get go. Firstly was dealt with by Florence Bailey and then by Rhiannon Hughes. Both were very helpful and always on hand to answer queries and aid in the process of renting the property. I never had any issue with communication or doubts in the paperwork or handling of money because they were both open and clear from the beginning.
William · 11 December 2023
★★★★★ 5/5
Trustpilotgreat customer service
Florence was amazing and so helpful, she was so knowledgeable and could answer any question we gave her.
Consumer · 21 October 2024
Agent replied · 31 October 2024
Fab - thank you!
★★★★★ 5/5
GoogleExcellent sales team.
Sales representative provides you all stats of rent/area and profits which investors are looing for. Thanks
Avinash · 16 March 2026
Agent replied · 16 April 2026
Thanks so much Avinash, we really appreciate your kind words! Glad the team could give you the insight you needed and we’re always here if you need anything else 😊 …
★★★★★ 4/5
GoogleI had a few maintenance issues and Amber James made sure everything was taken care of in a timely manner. It is lovely to work with people who are this enthusiastic and hardworking!
Isabel · 15 January 2024
Agent replied · 13 June 2024
Thanks Isabel :)
★★★★★ 5/5
GoogleFantastic experience buying my first property. Very friendly & professional team. I was updated every step of the way and if I had any questions they were answered immediately. Highly recommended!
Tony · 29 November 2025
Agent replied · 27 December 2025
Hi Tony, thank you for the brilliant review! Enjoy your new home, and thank you for recommending us!
★★★★★ 5/5
GoogleJust wanted to pass on my thanks plus appreciation to the team at CPS Homes in particular Nikki who is always professional, accomodating and pleasantly helpful with any questions, or advice.
It's been a pleasure and would recommend to anyone who wants a friendly genuine letting agency.
Thank you to all.
Smudge · 14 June 2022
Agent replied · 13 June 2024
Thanks Smudge for leaving a review, we're really pleased to hear you've had such a positive experience with us!
★★★★★ 5/5
TrustpilotIf you need a house think CPS
I recently used CPS to Purchase my new home Nathan and the Team where very supportive and understanding and alerted me when a property that fitted my very particular needs came to market, after a few viewings we found my new home which is perfect for myself and my wife, Cannot thank Nathan and the team enough If you are buying or selling house look no further than CPS
Andrew · 22 September 2023
★★★★★ 1/5
GoogleAfter renting with different agencies and landlords for 12 years as a family, my experience with CPS Home Agency wasn't the best. I had to keep reminding them about simple things, and sometimes they didn't even bother fixing issues, I had to deal with them myself. Compared to other agencies, I wasn't as happy with CPS. It could work better for students or people renting a room, but for families like mine, it didn't provide the smooth rental experience we were looking for.
Nima · 15 January 2024
Agent replied · 13 June 2024
Hi Nima,
Thank you for your review. We're sorry to learn that your experience with CPS Homes was a less than positive one. We'd like to learn more about your experience, so we can do our best to improve things in the future. We'd appreciate further feedback being sent to feedback@cpshomes.co.uk.
We should point out that a lot of landlords choose to handle reported maintenance issues themselves, or via somebody they know, so whilst we will always pass on reports to them, we cannot physically arrange the work ourselves without their permission. This is because they hold the purse strings, rather than us. However, our communication to you in this regard, i.e. keeping you up-to-date and informing you where our powers start and end, should always be positive, and we apologise if it wasn't.
Kind regards,
The CPS Homes Team.
★★★★★ 5/5
TrustpilotOur experience with CPS Homes has been positive
Our experience with CPS Homes has been positive throughout. The initial positive, helpful and friendly advice given by Angela when we were deciding to sell our property made it easy for us to choose CPS. That decision was never put into question throughout the selling process. Chelsea is clearly on top of her game and very professional in keeping the progress moving forward, particularly when liaising with our conveyancing solicitors. We are grateful to all CPS staff that were involved in this sale. Thank you all.
Peter · 3 October 2022
★★★★★ 5/5
GoogleA big shout out to Sian Hiatt, literally within hours of an abortive sale she found another cash buyer, and this is not a good market - so well done Sian, always a pleasure both buying and selling through you!!
Peter · 14 June 2023
Agent replied · 13 June 2024
Hi Peter, we're thrilled to hear you've had such a wonderful experience with us, many thanks for your kind review.
★★★★★ 5/5
GoogleExcellent service from the Sales team at the Albany Road branch. A particular thank you to Chelsea and Sian who were both brilliant in facilitating quite a complicated purchase to go through smoothly. Would highly recommend for investors and developers!
Jennings · 14 June 2023
Agent replied · 13 June 2024
Thanks ever so much for your lovely comments, we're delighted to hear you've been so pleased with our lovely sales team and our service.
★★★★★ 5/5
TrustpilotVery quick and easy to sort out
Cameron Wilkinson was incredibly helpful with providing us with all of the information we needed to secure a house for our second year at university. Considering that this is an extremely busy time of year for CPS homes, we were impressed by the efficiency and ease of sorting out our contract, which overall made it a much less stressful - and actually an enjoyable - experience.
HP · 15 November 2023
★★★★★ 5/5
TrustpilotI’ve recently moved into the rental…
I’ve recently moved into the rental market after many years. The flat I moved into was almost faultless, but there were some small issues which needed fixing. Charlotte arranged for these to be fixed really quickly, and let me know what was happening within a few hours of me reporting them. Just a really good service - thanks Charlotte.
Iain · 18 November 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
★★★★★ 5/5
TrustpilotVery happy with the Find a Tenant service
We decided to rent our flat and used CPS for their find a tenant service. As this was our first rental, CPS's agent Florence Bailey was extremely helpful, advising us on how to prepare the flat, organising the safety certificates, registering with RSW etc. The flat was marketed very quickly, and we were shown a number of prospective tenants soon after. CPS carried out financial and reference checks on the tenants and handled all the contract signing. I would definitely use CPS again and thanks to Florence for making the whole process as simple as possible.
Mr · 5 September 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
