Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotUnscrupulous letting agent
My son rented a house with CPS Homes together with 7 other students last year. Towards the end of the tenancy, they went to a lot of trouble to clean the house. They were therefore astonished to receive charges of £848 for cleaning / repairs.Rather than deal with the check-out process in a professional manner, we found CPS Homes lacked integrity in the way they have handled the claim and they were not transparent about their charges:-a In terms of cleaning, it is very clear that CPS Homes target the kitchen and bathrooms as opportunities to make additional charges regardless of the condition in which they have been left. Their comments in the check-out report are non-specific in terms of what needs addressing. For example, for the toilet on the ground floor, the Check Out report stated “Basic clean needed”. However, when studying the photos in the check-out report, it was not apparent how it could have been left any cleaner. The fact was that the toilet was left in at least as good a condition as it was found and it did not need cleaning. This is then used as justification for getting the owner’s sister’s company to clean the entire house at a charge of £300. We repeatedly asked CPS Homes to clarify the cleaning charges, but on each occasion CPS Homes failed to provide a response.b When the tenants vacated the property, they left a handful of bin bags in the two black bins provided. However, CPS Homes carried out the Check-out inspection on the day that the rubbish was being collected and this showed that 3 black bins full of dust bin bags had been left at the front of the property and a number of bin bags had been left both within thegrounds of the property and on the pavement in front of the property. It would appear that in order to avoid paying CPS Homes excessive charges a number of neighbouring student let properties had left their bin bags outside their property. In spite of the fact that CPS Homes knew very well that only two of the black bins related to the property, they charged themfor the owner’s sister’s husband to collect all the bins, a total of 24 bin bags and at a cost of £240 (the first operator that we found quoted £54 to remove the dust bin bags within 24 hours and the bin men would have taken them for free). This was raised with CPS Homes,but their response was that they can only work from the condition of the property at the end of the tenancy. Clearly, treating their tenants fairly and not charging them for other households waste is not a priority for CPS Homes.We referred the matter to the DPS. They awarded just £84 to CPS Homes.Channel 4 investigated CPS Homes practices in retaining tenancy deposits. This was featured on TV. We encountered the same issues as the students shown in the program. In response to the program, CPS Homes put out a statement on their website in defence of their procedures, but we found many of their comments were simply not true. For example, the following comment was made:-“Those who have been tenants of ours will know that we always invite them to accompany us during our end-of-tenancy inspection, which is when we visit to document the condition of the property and take photos as evidence.”This statement is not true. The tenants vacated their rented property and returned the keys 4 days earlier than the end of the tenancy agreement. In spite of this, they were not invited to attend the check-out inspection. Given the situation with the quantity of bin bags left outside the property, the tenants questioned why they were not given the option to remove the bin bags themselves. In response, CPS Homes made it very clear that this is not an option:-“Ultimately, having any tenants present on the check out would not have been different to this as the inspection is completed after keys are returned and there would not be the option to complete any remedial works at the property.”Also, in terms of employing the owner’s sister’s company for house cleaning, the statement says:-“They price fairly and accurately for their time.”The charges they apply are not commercially competitive rates, but are based on the maximum of what the DPS will accept. We tried to contact the cleaning company to get clarity on the cleaning charges, but like the channel 4 program, we were unable to contact them despite phoning them on numerous occasions.The statements that CPS Homes put out in the public domain always come across as very reasonable, but the reality is very different. They are always very quick to defend the company and no doubt they will have excuses for the above, but the truth is CPS Homes is an unscrupulous business that is aggressively exploiting some of the least well off people in our society for the benefit of family businesses. Clearly, CPS Homes have not changed their ways since Joe Lycett exposed their malpractices!
Beverley · 9 September 2023
Agent replied · 12 June 2024
Hi Beverley,As occupation contracts are between contract-holder(s) & landlord, if there are proposed deposit deductions, it’s the landlord who chooses to submit the claim. We’d much prefer not to make a claim as it's far quicker & easier to return a deposit in full.We document the condition of the property at the end of the tenancy, as we also do at the beginning, then provide this report to the landlord for their assessment, as, again, being the owner, they are the decision maker. Within it, we highlight items that we believe are a result of wear & tear, therefore the responsibility of the landlord to make good. We also highlight items we believe to be over & beyond fair wear & tear, which, if substantially different to the condition at the start of the tenancy, he/she may wish to claim for. Largely, a landlord will agree with how we’ve attributed each item, but there are occasions where they wish to pursue contract-holders for an item that we’ve deemed to be landlord responsibility. On the flipside, there have also been times where a landlord has chosen not to pursue an item that we’ve deemed to be contract-holder liability.Once the landlord has decided how they wish to proceed, we add comments to the inspection report & send it over to the contract-holder(s) for their perusal. We invite them to comment on anything noted as being over & beyond fair wear & tear. This demonstrates a transparent, two-way process that is geared towards avoiding any potential dispute. When they provide their comments, we revert back to the landlord & attempt to negotiate the deposit return of behalf of both.We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, occupants are keen to get all of their deposit back, whereas landlords wish to be compensated for dilapidations they believe aren’t a result of wear & tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, the process described earlier in this reply successfully resolves the vast majority of potential disputes before they become protracted.If a contract-holder feels a landlord's claim is unjustified & a mutual agreement can’t be reached, the deposit scheme can appoint an impartial adjudicator to consider all evidence & make a ruling, which is exactly what happened in this instance. We're pleased that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord & contract-holder, meaning only a small minority require independent adjudication.Many letting agents are family-run businesses where instructing some work to known acquaintances is commonplace. In the same respect, some private landlords are builders, plumbers, carpenters etc by trade, so will carry out their own work on properties they own. It is ultimately a landlord's choice as to who carries out the work & we do not believe they should be hamstrung because of their choice of profession. There’s no law or guidance that prevents this. Providing the person or company instructed is capable of completing the job & charge fairly for their time, there is no reason why such work should not be passed their way.At the time of issuing the statement you refer to, we had outgoing occupants accompany us during our check-out inspection. The COVID pandemic meant this was no longer possible, so we altered our policy. We have continued with this amended policy since then, as we have found it does not affect or increase the number of disputed deposit return claims. There would be no advantage to be gained by being present in any case. No decisions are made during the inspection because, as stated, we don’t make the decisions. We simply document the condition and then take instructions from the landlord. If there are concerns that our report won’t accurately reflect the condition of the property at the time of vacation, we recommend taking photos and/or videos before vacating.
★★★★★ 5/5
TrustpilotExcellent helping us buy a flat
We used CPS Homes to help us find a flat in Cardiff for a family member. They were super helpful from the start. Nathan showed us 2 flats in the Bayscape development and we put forward an offer to buy one through him. Then throughout the purchase process Chelsea was really helpful at liaising between us and the seller to ensure all ran smoothly. Wouldn't hesitate to use them again. Thanks team CPS!
Libby · 6 December 2022
★★★★★ 5/5
GoogleI wanted to give a special thanks to Emma George, who has been super helpful with fixing issues around our rental property.
We have been living here for about 3 years, as it is victorian home, there were maintenance issues to address.
Emma was super communicative and even adjusted her schedule to align with ours. She made us feel heard and supported.
Rose · 17 October 2023
★★★★★ 5/5
TrustpilotCps are first class
Yet again Jordan and his team from CpS have excelled in letting one of my properties in Cardiff Bay in record time I’ve used CPS to find tenants for my properties in Cardiff Bay exclusively since they first opened their offices in the Bay and have always been impressed by their first class service Well done team Thank you David George
Mr · 31 October 2023
★★★★★ 1/5
TrustpilotTrumped up charges
My son rented a house with CPS Homes together with 7 other students last year. Towards the end of the tenancy, they went to a lot of trouble to clean the house. They were therefore astonished to receive charges of £848 for cleaning / repairs and CPS Homes were recommending that that the landlord retain the entire deposit of £800.Rather than deal with the check-out process in a professional manner, we found CPS Homes lacked integrity in the way they have handled the claim and they were not transparent about their charges:-• In March 2022, the tenants reported to CPS Homes that mould was building up on the ceiling in one of the bedrooms. As a result, the landlord had the roof repaired, but failed to re-decorate the bedroom. When it came to the check out (at the end of June), the tenants were charged £60 towards the cost of redecorating the room. We rang and emailed CPS Homes on a number of occasions to challenge the charge. In spite of the fact that they knew very well that the mould was caused by the leak, CPS Homes insisted it was caused by “not heating and/or ventilating a space sufficiently.” It was only after several weeks of pursuing them over this matter that they eventually conceded that the damage was caused by the leak.• In terms of cleaning, it is very clear that CPS Homes target the kitchen and bathrooms as opportunities to make additional charges regardless of the condition in which they have been left. Their comments in the check-out report are non-specific in terms of what needs addressing. For example, for the toilet on the ground floor, the Check Out report stated “Basic clean needed”. However, when studying the photos in the check-out report, it was not apparent how it could have been left any cleaner. The fact was that the toilet was left in at least as good a condition as it was found and it did not need cleaning. This is then used as justification for getting the owner’s sister’s company to clean the entire house at a charge of £300. We repeatedly asked CPS Homes to clarify the cleaning charges, but on each occasion CPS Homes failed to provide a response.• The invoice for the cleaning did not specify the number of hours and the hourly rate cleaning charge. All we know is that the house was inspected by CPS Homes, cleaned and invoiced raised all within the space of a single day.• When the tenants vacated the property, they left a handful of bin bags in the two black bins provided. However, CPS Homes carried out the Check-out inspection on the day that the rubbish was being collected and this showed that 3 black bins full of dust bin bags had been left at the front of the property and a number of bin bags had been left both within the grounds of the property and on the pavement in front of the property. It would appear that in order to avoid paying CPS Homes excessive charges a number of neighbouring student let properties had left their bin bags outside their property. In spite of the fact that CPS Homes knew very well that only two of the black bins related to the property, they charged them for the owner’s sister’s husband to collect all the bins, a total of 24 bin bags and at a cost of £240 (the first operator that we found quoted £54 to remove the dust bin bags within 24 hours or the bin men would have taken them for free). This was raised with CPS Homes, but their response was that they can only work from the condition of the property at the end of the tenancy. Clearly, treating their tenants fairly and not charging them for other households waste is not a priority for CPS Homes.• The headboards are made of chipboard with a cardboard front. They are cheap and fragile and would have cost only a few pounds. CPS Homes priced a replacement headboard at £250. When we queried this with them, they immediately reduced the amount to £130. How can it be that a business that handles hundreds of check-out inspections each year still does not know the cost of a headboard!We referred the matter to the DPS. They awarded just £84 to CPS Homes.Channel 4 investigated CPS Homes practices in retaining tenancy deposits. This was featured on TV.We encountered the same issues as the students shown in the program. In response to the program, CPS Homes put out a statement on their website in defence of their procedures, but we found many of their comments were simply not true. I would expand on this, but I am limited to 4000 characters. They are always very quick to defend the company and no doubt they will have excuses for the above, but the truth is CPS Homes is an unscrupulous business that is aggressively exploiting some of the least well off people in our society for the benefit of family businesses. CPS Homes have not changed their ways since Joe Lycett exposed their malpractices!
Steve · 15 August 2023
Agent replied · 12 June 2024
Hi Steve,As occupation contracts are between contract-holder(s) & landlord, if there are proposed deposit deductions, it’s the landlord who chooses to submit the claim. We’d much prefer not to make a claim as it's far quicker & easier to return a deposit in full. We document the condition of the property at the end of the tenancy, as we also do at the beginning, then provide this report to the landlord for their assessment, as, again, being the owner, they are the decision maker. Within it, we highlight items that we believe are a result of wear & tear, therefore the responsibility of the landlord to make good. We also highlight items we believe to be over & beyond fair wear & tear, which, if substantially different to the condition at the start of the tenancy, he/she may wish to claim for. Largely, a landlord will agree with how we’ve attributed each item, but there are occasions where they wish to pursue contract-holders for an item that we’ve deemed to be landlord responsibility. On the flipside, there have also been times where a landlord has chosen not to pursue an item that we’ve deemed to be contract-holder liability.Once the landlord has decided how they wish to proceed, we add comments to the inspection report & send it over to the contract-holder(s) for their perusal. We invite them to comment on anything noted as being over & beyond fair wear & tear. This demonstrates a transparent, two-way process that is geared towards avoiding any potential dispute. When they provide their comments, we revert back to the landlord & attempt to negotiate the deposit return of behalf of both. We feel it's important to point out that it's not uncommon for there to be a dispute at the end of a tenancy. Quite rightly, occupants are keen to get all of their deposit back, whereas landlords wish to be compensated for dilapidations they believe aren’t a result of wear & tear. So, by virtue of their own standpoints, deposit claims are a contentious matter. Thankfully, the process described earlier in this reply successfully resolves the vast majority of potential disputes before they become protracted.If a contract-holder feels a landlord's claim is unjustified & a mutual agreement can’t be reached, the deposit scheme can appoint an impartial adjudicator to consider all evidence & make a ruling, which is exactly what happened in this instance. We're pleased that the vast majority of deposits CPS Homes returns are done so with mutual agreement between landlord & contract-holder, meaning only a small minority require independent adjudication.Many letting agents are family-run businesses where instructing some work to known acquaintances is commonplace. In the same respect, some private landlords are builders, plumbers, carpenters etc by trade, so will carry out their own work on properties they own. It is ultimately a landlord's choice as to who carries out the work & we do not believe they should be hamstrung because of their choice of profession. There’s no law or guidance that prevents this. Providing the person or company instructed is capable of completing the job & charge fairly for their time, there is no reason why such work should not be passed their way.The cleaning company instructed is one of very few local cleaners capable of managing the number of cleans we require each year; particularly in the busy summer period. They are one of several local trades we’ve been using for 20+ years, so we know & trust them. They price fairly & accurately for their time. Many letting agents opt to instruct national companies to manage their cleans, who typically charge more due to increased overheads & travel time, meaning a higher cost to tenants & landlords alike. As a company born-&-bred in Cardiff, we prefer to issue our work to local people.We house around 5,000 occupants & the majority are happy with us & our service. We’re sorry you’ve had a less than positive experience & wish you all the best moving forward.
★★★★★ 5/5
TrustpilotI don't usually write these reviews
I don't usually write these reviews, and in fact, I've had 'interesting' dealings with CPS Homes in the past, however, I think one should be as quick to praise as they are to criticise...
Ope · 27 May 2026
★★★★★ 5/5
GoogleA very helpful and understanding team of professionals who carried out all the viewing and renting process smoothly. Happy with the services given by them and i would also recommend it to all the people renting property for the first time in the UK that they are very patient and kind to help and carry out the process for you.
Shoaib · 23 September 2024
Agent replied · 23 October 2024
Thank you Shoaib for your lovely comments, much appreciated :)
★★★★★ 5/5
GoogleCPS were very helpful in my most recent move. Max Evans was especially helpful by speeding up the whole process. Thanks for your help.
Elliott · 14 February 2024
Agent replied · 13 June 2024
Great to hear - thanks Elliott for taking the time to leave us a review :)
★★★★★ 5/5
GoogleReally happy with the service CPS Homes provided me. I had a complex sale to navigate and they were there for me from start to finish - big thank you to Chelsea and Nathan!
Joe · 14 June 2023
Agent replied · 13 June 2024
Hi Joe, just to say a big thank you for taking the time to leave this review. It's been our pleasure! - Nathan & Chels
★★★★★ 1/5
TrustpilotSTUDENTS BEWARE, RENTERS BEWARE, LANDLORDS BEWARE
Do not sign up to this agent or enter a contract with them. Was informed they are not on the university recommended list as they don't follow local rules and regulations and now fully understand why.This will most likely be why they target students so early in the academic year to try and get as many signed up as possible before the recommended list of agents goes out to the students.Don’t be drawn in early and take time to explore all the other agents in Cardiff.They issue contracts that they automatically breach as soon as it's signed. When this was raised with them they finally after 5 months said it was all the fault of the Welsh Government and they would be continuing with their current procedures and contracts regardless.Beware of any clause that says “termination” as most of them are totally redundant and can’t be executed.Their contracts should be compliant with Consumer Rights Act 2015 and the Consumer Protection from unfair trading regulations 2008 but ambiguity and misleading terms would point to them not being.When questioned about the wording in their contracts they continually back statements regardless of how ridiculous that then seems in the context.They tried to explain to me that there was a right to terminate the contract and this was before signing it. Why would anyone ever wish to terminate a contract that has not yet been formed?This is the only time a contract holder is able to terminate a contract early as they prematurely issue what they call a written statement at the time of signing which renders the fundamental term regarding termination void and impossible to perform to the detriment of the consumer. They then state an alternative clause in their contract that enables you to leave early but for this you have to pay them a substantial amount of money to do so.They said that this was for procedures, formalities and the significant amount of work they would have to do. When asked for an invoice and a breakdown of the charges that needed to be paid I was informed this wasn't possible. I was told it was a leaving early fee (but you pay and don't leave until their conditions are met), then told it was a landlord's fee and then it was to cover significant work required by CPS homes. This all goes against the Welsh government guidance on their website and the guidance on the NRLA (national residential landlords association) website where it clearly states that contractually this is a charge that isn't allowed and their processes are not necessary.They also think that “within 14 days” means anytime they like and don’t understand the finite nature of this commonly used term.Guarantor agreement which implies rights to cancel actually have no rights to cancel at all according to CPS homes. They state you have no right to cancel after it begins, they give a specific commencement date and then when you decide to cancel before it begins they tell you you have no right to cancel at all.Search for the other reviews and read those.Google Jo Lycett cps homes and watch the tv programme that aired on TV about this company.In fairness i can only assume that they are reasonably competent when things go smooth and straight forward as they don’t have to deal with the inaccuracies in their procedures, documentation and customer service. The mark of a good company is how they deal with things when they are not the norm and things are not straight forward. CPS homes would score a 0 out of 10 for this.The above is based on 5 months of battles, personal experience linked with legal advice, research on legislation, rights and correspondence from CPS homes. The lengths they will make you go to if things don’t go exactly to plan are incredible and I feel deliberately that way to attempt to get you to give up and not pursue your complaint.Deliberate actions and processes designed to waste as much time as possible hoping you would just give up and go away.I have referred this case to multiple authorities who are currently investigating.I can't believe landlords stay with this company. It's their name on the contract and the appalling image of this company will be linked to them.In summary I would advise to stay clear.
Matthew · 31 July 2023
Agent replied · 12 June 2024
Dear Mr Brailsford,Thank you for your review. We’re sorry that your experience with CPS Homes has been a less than positive one.Your complaint, which has been dealt with at length via our internal complaints process, arose from a desire to have the contract-holder you signed a guarantor agreement on behalf of released from the contractual obligations they entered into as part of a fixed-term, joint occupation contract. Had they proceeded to take up occupation of the property as originally intended, it’s our belief that a complaint would not have been made.As the occupation contract entered into was with the landlord, rather than CPS Homes, it was not CPS Homes’ decision to choose whether to release any of the contract-holders from their contractual obligations earlier than intended or not. It was the decision of the landlord, who is under no obligation sanction the early end to contractual obligations. As this scenario does come up from time-to-time, we do have a procedure available to facilitate the early ending of the contract should the landlord agree, which he did in this case.Following the signing of a new occupation contract, the three members of the original group who wished to end their contractual obligations early were successfully released from the occupation contract they had entered into and had their deposits repaid to them in full. This meant they did not have to pay any of the several thousand pounds worth of rent they would have been legally-required to pay had the landlord not agreed to release them from the original contract and had CPS Homes not facilitated the signing of a new occupation contract. The alternative would have been that the landlord insisted the original fixed-term contract entered into was seen through to its end, which is a scenario everybody was keen to avoid, and it ultimately was. We believe the outcome should be regarded as a successful one, especially when you consider the alternative.The written statement of occupation contract we use is almost wholly-based on Welsh Government’s model written statement of occupation contract. Any changes we have made to the model have been made with legal advice, although the terms you take issue with remain entirely unchanged from Welsh Government’s model.We feel it’s important to point out that entering into any contract, especially one where the liability is shared with several others, is a serious matter and should not be done without a great deal of consideration. Traditionally, due to the competitive nature of the student property market, groups of students do sign for properties several months in advance of moving in. This is a risk, especially in a large group, as experience tells us that the group may not know each other very well at this early stage in the university year, which enhances the chances of something happening to prevent the existing make-up of that group from eventually wanting to move into the property as agreed: whether it be a falling out, a switch to another group, or leaving university earlier than intended.It was two months and eight days from the group paying their holding deposit to the last contract-holder’s signature being added to the written statement of occupation contract. We firmly believe that this extended period of time does not amount to pressurising the group into signing the contract, given they had a great deal of time to consider entering into the contract, ask any questions, or indeed withdraw, before actually signing.Kind regards,The CPS Homes Team.
★★★★★ 5/5
TrustpilotRhiannon Hughes has been super amazing…
Rhiannon Hughes has been super amazing and helpful with getting all of the admin and contracts and everything sorted for me. Super kind and helpful and especially with some of the documents that I didn’t know how to find, she was patient and helped me a lot would definitely really recommend her if you are trying to get all your housing things sorted.
Kyana · 16 August 2023
★★★★★ 4/5
TrustpilotHave been using CPS since they started…
Have been using CPS since they started the letting agency have always let our 2 student properties & our flat. They are professional & have dealt with Patch a few times over the years if we have any problems with the tenants & he has dealt with the issues.They have just within the last 2 weeks let out our 2 HMO properties for next year 2023 - 2024 so really pleased
Carol · 13 December 2022
★★★★★ 5/5
GoogleHats off to Jordan and CPS for assisting me to find a property I like and for being fantastic during the letting process.
I had contacted almost all the agencies in Cardiff for an apartment to rent and was either not getting a response or was running in circles with their questionnaire and complicated process.
With CPS, my experience was wonderful. I was getting a response for every listing I applied to and got a call before each viewing.
I was lucky to have met Jordan who managed everthing smoothly and professionally. He was on time to the viewing, very welcoming and knowledgeable about the property. He made me feel comfortable on the viewing.
Overall a positive experience.
Anirudh · 19 July 2023
Agent replied · 13 June 2024
Hi Anirudh, thank you so much for leaving this review. We like to gift a random prize to the people who leave our favourite reviews each month and are happy to confirm you're one of our winners! So please check your emails for more information to be sent shortly. Thanks again and we're delighted you had such a great experience with Jordan and the team!
★★★★★ 5/5
TrustpilotFrom a Landlord's Point of View
I had a difficult problem with a new tenant, so I asked CPS Homes to find out more. James Mashford was assigned to the case he mediated between the building managers and the tenant on my behalf. He arranged for the property to be inspected to ensure the tenants were abiding by their agreement and maintaining the property in good order. At each stage he kept me fully informed. I could not have asked for better service on this matter.
Vicky · 11 October 2021
★★★★★ 5/5
GoogleI have been using CPS for over 15 years as a landlord. The service in which I have received from the manager, Rhys and his colleagues has been outstanding over the years and will continue to do so with CPS.
I would definitely recommend CPS for any landlords looking to rent thier properties.
Thanks for your help as always!
Well done to Barry for the continued success in creating this professional company.
Mr H Hirani
Harji · 16 November 2023
Agent replied · 23 November 2024
Thank you, Mr. Hirani, for your continued trust in CPS Homes over the past 15 years, we're delighted to hear that Rhys and the team have consistently provided outstanding service. Your recommendation means a lot to us, and we look forward to continuing our partnership.
★★★★★ 5/5
TrustpilotI’m a long term landlord of CPS homes…
I’m a long term landlord of CPS homes ,mainly dealt with Rhys as he’s one of the longest serving staff. He and cps have always given fantastic service to me..and even though I’m now retiring and looking to sell my properties, my relationship with cps won’t end as I can use their experienced sales team. I would throughly recommend using them. Professional service from Rhys from start to finish.
Tom · 1 February 2023
★★★★★ 5/5
TrustpilotThanks Jordan and CPS
I’ve recently relocated for work and decided to rent out my property in Cardiff. I didn’t have a clue what to do or where to start. Enter Jordan and the CPS team who helped and me get my property rented in record time. Jordan was a superstar, he answered all my questions, took great, professional photos of the flat and was incredibly helpful. I worried that the process of renting and becoming a landlord would be long and frustrating but Jordan and the CPS team made it a breeze!
Libby · 29 August 2021
★★★★★ 5/5
TrustpilotCPS Homes have been exceptional!!From…
CPS Homes have been exceptional!! From the start of the process of Selling my property I was given amazing advice and throughout the sale exceptional customer service. I have used other estate agents in the past and feel that CPS Homes went above and beyond and would highly recommend them to all. Massive shout out to Chelsea Cannon the Sales Progression Manager who has been outstanding throughout the process. Thank you Team at CPS Homes you have been FABULOUS!!!!!
Simon · 18 October 2021
★★★★★ 5/5
Google💙🩷Outstanding support from Chelsea and Nathan💙🩷
I wish to express my sincere gratitude to Chelsea and Nathan. After going …
Mary · 16 December 2025
Agent replied · 27 December 2025
Mary, thank you for such a heartfelt review! We’re so pleased Chelsea and Nathan were able to guide you with patience and care during what could have been a stressful time and it means a lot to know their support helped you feel reassured … More
★★★★★ 5/5
TrustpilotExcellent service and amazing staff
Thanks CPS homes for the excellent service. They're professional, honest, helpful and friendly. Even during the covid restrictions they were able to quickly let my property and always kept me well informed during the tenancy. Many thanks to Jordan, Nikki and the rest of the CPS team for the excellent service.
Tom · 16 December 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
★★★★★ 5/5
GoogleSmooth and seamless process to get my new home secured. Florence was incredible!
Scarlett · 3 August 2024
Agent replied · 24 August 2024
Thanks Scarlett for your kind comments, much appreciated!
★★★★★ 5/5
GoogleThe service provided by the whole sales team was outstanding, from initial valuation through to the amazing photos taken and the sale of the house. We were kept updated at each stage of the sale and Nathan even helped with the negotiation on the price of the house we wanted to buy, CPS really did go that extra mile and I would thoroughly recommend using them to sell your house.
Nicola · 14 February 2024
Agent replied · 13 June 2024
Thanks Nicola for your kind comments, much appreciated! Glad we could help you have such a positive sales experience with us.
★★★★★ 1/5
GoogleI've never let through cps homes and I never will. How can this company, with the country and housing market in the state that it is, not allow house viewings because there's too much demand? They want tenants to commit to a tenancy, promising a huge chunk of their wages every month, based off a few pictures and a bad video (having 1 second shots cut to music isn't helpful - at LEAST give a walk-through video and a floor plan?!). What actually are the employees doing all day if they're not helping people find homes? The whole thing is appalling in my opinion.
B · 14 June 2023
Agent replied · 13 June 2024
Hi B,
Thank you for your review.
Due to current market conditions, on a daily basis we have dozens of prospective renters wanting to rent properties based on our unique marketing material alone. The reasons we’re given for this vary, but they’re all a direct consequence of huge tenant demand and a lack of supply. Unfortunately, this is the condition of the market up and down the county, created by well-publicised factors far above our heads.
We wish it wasn’t this way. In an ideal world, prospective tenants would have a plethora of properties to choose from and could take their time to peruse what is available. Instead, we’re receiving constant contact from people who have lost out on several other properties due to extreme competition, who wish to secure the property based on our unique marketing material alone, through fear of missing out to somebody else.
All the best,
The CPS Homes Team.
★★★★★ 1/5
GoogleBooked a viewing with them and got in a train to Cardiff just for this. They didn't bother telling me that they didn't actually have the keys for the property until 5 minutes before the viewing, when I was already standing outside the property, waiting.
They apologized and rescheduled to a couple of days after, so I made a second trip to Cardiff and they simply did not show up and proceeded to ignore my calls.
I have never been anything but cordial to them and frankly, I am glad they treated my so poorly from the get-go, because I feel like I dodged a bullet and I would regret renting anything from this terrible agency.
Lucas · 14 June 2023
Agent replied · 13 June 2024
Hi Lucas, thank you for leaving a review. We're sorry that your experience with CPS Homes has been a less than positive one.
We'd really like to hear more about your experience, such as your appointment date(s), the property you selected to view and if you have any names for the members of staff you dealt with, as we don't associate your experience with how we operate. To not show up for an appointment would require a rare sequence of errors, and to ignore calls is virtually impossible as we answer all incoming calls 'blind', i.e. we don't know who is calling.
We look forward to hearing more about your experience via feedback@cpshomes.co.uk. This will allow us to look into what happened and put it right moving forward.
Thank you,
The CPS Homes Team.
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