CPS Homes Cardiff reviews

★★★★★ 5/5

Trustpilot

Nikki Hamer made the extension of…

Nikki Hamer made the extension of tenancy explained and go smoothly.

Steven · 4 September 2025

★★★★★ 5/5

Trustpilot

Just purchased a small block of 8 units…

Just purchased a small block of 8 units in central Cardiff. There were many things the previous owners have failed to keep up with and as a result managerially it was a bit of a mess. So I was very relieved to have Chelsea from CPS to help sort out a myriad of issues that were necessary to resolve and finally get it over the line. Thanks for the help.

RM · 12 July 2022

★★★★★ 5/5

Google

Marta was extremely helpful

Maddie · 26 October 2024

★★★★★ 5/5

Trustpilot

CPS review

CPS, in particular Chelsea Staunton was a big help with providing information on the property we were enquiring about and helping us in securing the property. We heard back within the day and we found that it was a very friendly service and we were very satisfied with it. We've had such difficulty finding the property that we felt was right for us, and found that with other letting agencies they weren't as helpful as CPS, so thank you to the team and Chelsea again!

Molly · 17 September 2020

★★★★★ 5/5

Trustpilot

Jordan has been pleasing to work with…

Jordan has been pleasing to work with and providing me with ideas for when I wish to put my property on the market. I’m currently in the process of relocating with work so I needed to speak with an agent that new their stuff, CPS homes clearly was that agent and I’m glad my friends recommend me at the time of need. Jordan gave me his personal mobile number and told me I can contact him directly when I’m ready to put my property on the market. Thank you for the service guys.

Tia-Mae · 11 September 2020

★★★★★ 5/5

Google

Excellent, friendly team, with great communication. The marketing photos and videos they do are amazing. Very impressed!

Steve · 6 December 2025

★★★★★ 1/5

Trustpilot

Untrustworthy letting agent; potential tenants should avoid

I tried to rent an apartment in Cardiff through this company in April 2022. The company uses a tenancy agreement template, which is unfair against tenants. Although I clearly pointed out how unfair their template was, their staff only repeated again and again that the terms could not be amended. They only said I would run the risk of my holding deposit being forfeited. Moreover, their staff failed to draw to my attention any restrictive use of the property and I had to find it out by reading their template. So, potential tenants should avoid this company.After my first review, CPS Homes claimed that their tenancy agreement had been checked and verified by Rent Smart Wales. I then made enquiry with Rent Smart Wales and RSW's reply is that it is not their responsibility to review a lettings agent's agreement and they will not do so. So, RSW's reply clearly shows that CPS Homes' claim is wrong and they have credibility problem.Based on my above said experience, I lodged a complaint with The Property Ombudsman ("TPO"). At the end of TPO's investigation, CPS Homes was found to be on the wrong and they have return my deposit to me at last. But they did not offer me an apology for unlawfully retaining my deposit for nearly half a year. So, anyone does not want to have spend time dealing with this kind of deceitful and unprofessional agent, please avoid CPS Homes.

Louis · 11 February 2023

★★★★★ 5/5

Google

So we are currently looking to purchase and have had 3 viewings. 2 within Nathan and 1 with Tiffany. Today we viewed at short notice and I can honestly say the team go above and beyond. We are buying atm but they have shown such a willingness for us as buyers but also they do their best for sellers by going above and beyond. Thank you

Justin · 14 February 2024

★★★★★ 5/5

Trustpilot

Very happy seller!

As a first time seller, I had 5 agents come to evaluate my property. I was lucky enough to meet Nathan. From the get go, he was professional and very likeable. He offered me a competitive deal and I gladly accepted as I knew he would come across very well to potential buyers. I felt Nathan was honest with me and his communication was great, offering well-needed advice! One thing I would like to mention is the fact that Nathan took Covid regulations seriously. As a buyer, having now viewed a number of properties myself, I’ve experienced agents who haven’t played by the rules. I feel for sellers who have had strangers view their properties, not having removed their shoes/worn a mask/sanatised their hands, whereas Nathan insisted on the above- something I really appreciated and I believe it says a lot about his profesionalism.Since finding a buyer, I have had communication via Chelsea, who again, is very helpful and replies quickly. Believe me, I am one to grumble at poor service but credit where credit is due, my experience with CPS has been very positive and stress free- I would definitely use this agency again. Thank you, CPS!

Miss · 17 August 2020

★★★★★ 5/5

Trustpilot

Review of CPS Homes - The Power Family.

We returned to the UK from overseas at the start of the lockdown period, CPS homes were great in assisting us with getting somewhere to base ourselves. Once our household belongings were delivered we moved into a larger house and informed CPS Homes that we would be ending the tenancy period eraly. Nikki Hamer was our contact for the closing of our account and she was excellent in finding a new tenant so that we could get some of the advance rent we paid reimbursed. Nikki managed the whole end of tenancy well and we have had no problems in getting this finalised - something remarkable in this present situation.

Customer · 12 August 2020

★★★★★ 5/5

Google

CPS Homes gave us a large selection of places to choose from. Agent was very helpful and knew what we were looking for when viewing various places. In the end, found a great place and am now in the process of signing everything. Seems straightforward and they answer any questions I have. Would use again!

Lars · 16 June 2014

★★★★★ 5/5

Google

Very smooth and easy process in terms of the actual viewing and signing of contracts etc. Cameron was very responsive and very helpful with queries. In fact, the whole staff are very responsive which is amazing! Very easy to contact them and always available.

Fahmida · 7 June 2024

★★★★★ 5/5

Trustpilot

I’d always thought of CPS as letting…

I’d always thought of CPS as letting agents, but seeing their for sale signs around, I thought I’d invite them to appraise my property along with a few others. They stood out from the start. Nathan came and gave me lots of good advice about what I needed to do to get the best price. When they said they had people interested in properties in my area, for once here was an agent who meant it! My ad went live on the Friday, and by the Monday we had loads of appointments booked in for viewings. They decided to do a block booking, but at 15min intervals. It was so well organised and the whole afternoon ran like clockwork. Chelsey was the agent that conducted the viewings, and I have never been so impressed. She was so professional. I wanted to be there in case anyone had any questions, but I wasn’t needed, she really had done her homework. Her negotiating skills were superb and she achieved a sale price considerably more than I was expecting, and over £30,000 more than other agents had told me I could hope to get. All in all, a first class service.

Linda · 29 July 2020

★★★★★ 5/5

Google

The whole processing of letting through CPS was smooth and easy. They were upfront, organised, timely and professional throughout. Florence Bailey, in particular, was extremely helpful and mindful of our situation. This was evident in the viewing process, application and contract reviews. We would genuinely recommend using CPS for any letting needs you have in Cardiff.

Gareth · 13 August 2024

★★★★★ 5/5

Trustpilot

This agent was recommended to us by…

This agent was recommended to us by someone who had had an excellent service. They promptly valued and marketed our property, organising an open day within two weeks. Within four weeks of the property being listed, we had sold subject to contract. Unfortunately due to Covid, things were out on hold. I am pleased to say that as soon as was possible after closure, our purchasers were contacted and exchange went ahead a d completion is at the end of this week. Thank you Nathan and your staff in the Wellfield Rd Cardiff branch for such great service.

Mrs · 22 July 2020

★★★★★ 1/5

Trustpilot

Jacob needs replacing

Jacob needs replacing. We viewed a house with him today and he was nothing but rude. No eye contact, walking away from us, no helpful responses, no engaging in conversation. I had lots of questions about the house and he seemed to not care for providing responses or even my being there. Terrible service from someone who is meant to want to let the homes. Nothing wrong with the house we viewed except that he didn’t seem to know any answers to our questions. We were super excited to view the house but our experience was tainted by the customer service and we left insulted. Will not deal with cps again if it means dealing with Jacob.

Sara · 25 January 2023

★★★★★ 5/5

Trustpilot

Would absolutely recommend

CPS have been absolutely fantastic throughout my recent experience in purchasing my first home. Chelsea was exceptional in literally everything that she did, and moved mountains to make sure the purchase was as easy as it could have been. Everyone that I've met at CPS, whether through viewings, the purchase or even in the office, has been incredibly helpful (and really friendly!) and I will happily recommend CPS to friends and family in future.

Tristan · 19 October 2021

★★★★★ 5/5

Trustpilot

Prompt and professional service

Recently moved into a property managed by CPS homes and noticed a few issues that needed to be resolved. After contacting CPS I received a quick response from Amber who dealt with my queries extremely efficiently and arranged for contractors to arrive on site as soon as the next day. Very pleased with the excellent service provided. Thank you

David · 14 June 2024

★★★★★ 5/5

Google

CPS offers a great service - I can't fault them in any way. Rhys Owen and team gave excellent advice as to rent etc and suitable tenants were found very swiftly. Very pleased.

Nicola · 9 November 2024

★★★★★ 5/5

Trustpilot

CPS managed to rent my house out last…

Rhys and his team at CPS Cardiff,managed to rent my house out last year within 1 week. The tenants are excellent.CPS recently gave out a link to landlords to fill in and send out to their tenants as this is a requirement in Wales. Again CPS were meticulously ans thorougher and clearly spent a lot of time.Highly recommended experience

Bhima · 23 May 2023

★★★★★ 1/5

Trustpilot

Appalling guarantor agreement - read carefully and run!

If you are planning on being a guarantor for one of their tenancies, you should be aware that your liability is unlimited, and they may claim against your own home.This is what they had to say when asked "There isn’t a maximum amount listed in regards to damages however any structural/environment would be down to the landlord whether they have home insurance or not as this isn’t a legal requirement however if it is tenant negligence for damage or caused on purpose to the property then we would look to the tenants/guarantors."

Kerry · 2 December 2022

★★★★★ 5/5

Google

Excellent service from start to finish - A special mention to Chelsea who worked tirelessly to get the sale over the line. Would certainly recommend again.

Edward · 14 June 2023

★★★★★ 1/5

Google

Not used the for years. They had a person in their accounts department that withheld my rent and only paid when l chased them Also, they did a repair than after paying, they charged for matetials. As they were managing my property at the time they deducted the money. Also the person they used for the repair has a relationship, possibly brother or brother in law of one of the senior persons working there.

S · 14 June 2023

★★★★★ 1/5

Trustpilot

Only just got deposit back today…

Only just got deposit back today (rented during last academic year) after having to file a complaint with the DPS. I moved out in July. Main recoccuring problem was that they let themselves into the property for viewings unannounced and without prior warning (if we were lucky a text 5 minutes before from a blocked number), they also gave out keys to workmen without letting us know. Happened multiple times. Once I was alone in the property in my pyjamas and a man let himself into the place (workman who thought CPS had let us know he was coming to take measurements) this was very intimidating. This seemed to just be how they operate. Feel as though I spent the whole year ringing and complaining and being mucked around. House was not in a nice condition and CPS attempted to charge us obsenely overpriced charges for tiny preexisiting scratches etc. The bedroom doors and toilet doors never locked and this was not fixed. Once a flatmate got locked into his room. Anticipate mold and potentially rats (they wont help).Tips if youŕe unfortunate enough to deal with them: - Remember names because they will not remember this is your 6th time calling about the same issue etc. (Keep going eventually theyĺl get the message).- Refuse entry everytime they let themselves in. Ring straight after to complain and email a follow up. - Take photos of absolutely everything when you move in and be prepared to spend your summer chasing them up and sending off appeals when they threaten you with outrageous charges.

Marion · 17 December 2019