Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all costs
Rented a house with CPS for two years. When we arrived the house was in poor condition! The oven wasn’t working, it had not been cleaned as reported, wardrobes broken, and mould everywhere. There was general wear and tear over the two years, but they tried to take all of our deposits. Luckily we had taken pictures of before and after and had several emails over the two years of asking asking for repairs which was used as evidence to gain our deposit back! We were also charged for cleaning when we left the house in a much better state than when we moved. They also turned up with viewings without given any notice. Very unhelpful company, would avoid at all costs.
Abigail · 15 May 2020
Agent replied · 12 June 2024
Good Afternoon Abigail, Thank you for taking the time to write a review.We have messaged you via Trustpilot’s platform to establish who you are and which property you rented through us, but you have opted not to give us this information. Unfortunately this means we cannot explore the issue further for you, however please accept our apologies for any problems you did experience during your time with us. When tenants move in, we encourage them to complete the inventory and let us know of any issues they face, to ensure they do not get charged for these at the end of their tenancy. Some problems may not become apparent until the tenant moves in, but we aim to resolve these as quickly as possible once reported. Our managed tenants see that their Deposit is held in the Deposit Protection Scheme (DPS), as required by the Government. This means that where tenants do not agree with charges made against them at the end of their tenancy, they can take this to the ADR (Alternative Dispute Resolution) who seek to resolve the issue, based on evidence, from a neutral standpoint. If you would like to discuss matters further, please get in touch by emailing lettings@cpshomes.co.uk. Many Thanks.
★★★★★ 1/5
TrustpilotMultiple problems with deposit, maintenance and service.
I came back here to write this after watching Joe Lycetts exposé, now realising that it was not a unique case what happened to myself and my roommates.Myself and two housemates rented during out studies at cardiff University, at the end of our tenancy large deductions were taken from our deposit for damage that existed prior to our tenancy - we even provided pictures of the damage beforehand and even still were threatened that we had to take them to the court to get our full deposit back. This whole process took months, where we ended up taking the deposit with large deductions as we needed the money to contribute to life outside of uni.Additionally, whenever there was a problem with the house that was out of our control, it would take a minimum of a week to have someone come in to inspect it - then even longer as the person who would inspect would call a handyman to make an appointment for the repairs later on. Most of the repairs would need to be repeated multiple times and still had issues (we had a shower that needed re-sealing multiple times so that it would stop leaking into downstairs - as such there were atleast 3/4 weekends we were asked to not use our one shower so that it could dry).This was the worst renting experience of our 3 years there and would thoroughly recommend that students and anyone else considering using CPS Homes to use a different service.FURTHER CLARIFICATION ON THEIR RESPONSEYet again you can see the issues with dealing with CPS. Noting the fact that they consistently provide a slow service, they refuse to acknowledge the real world circumstances and reasoning brought before them. They abuse the fact that students leaving university will need any money possible, and take advantage of this as such. By delaying the process, and taking weeks to reply to our e-mails regarding deposits (to which the reply does not answer the questions asked, and refused acknowledgement of evidence shown), when we need the money it is simply not possible to wait potentially months more to get a deposit back when the money is needed immediately.We were never shown proper invoices which showed a detailed description of the work done. There were charges for cleaning to the single hall and ~10 stairs leading to our apartment, which was shared by the rest of the apartments in the building. They claim to have a dedicated maintenance team, whom had to repeat the same job multiple times. They claim it to be a maintenance team, but it is a best a friend of the owners who needs some quick cash. We explained to CPS at the time that we were not happy that we were able to use our shower on multiple occasions, having known our neighbours downstairs were suffering a leak we were morally obliged to try and help rectify the situation - this does not excuse CPS for consistently failing to fix the problem, and causing multiple problems for ourselves and our neighbours.I wanted to mention that even taking pictures of every piece of damage to the property at the start of tenancy with date stamps of said damage is not sufficient evidence for them, and they would argue this (most likely to extend the time, hoping that you back down).Finally, if there is anything to take away from this, it's that the questionable practices and lack of ethical reasoning shown by CPS are to be taken into serious consideration before approaching them - there are many better alternatives.
George · 14 May 2020
Agent replied · 12 June 2024
Good Afternoon George, Thank you for taking time to place your comments on record. All tenants of properties that we manage see that their deposit is registered within the Deposit Protection Scheme (DPS) as required by law. Contrary to what outside sources would like to have you believe, we don’t want to claim for deductions to any deposit. We don’t profit in any way from said deductions; in fact, at a time when we’re already busy with new tenants moving in and have a lot of deposits to return, it creates work for us when we have to send a contractor out to a property, so it’s quicker and easier all-round if you get your full deposit back. I can see that in the case of your deposit, we conducted a checkout inspection with you whereby it was identified that cleaning was required and handyman jobs needed to take place. As you did not agree with the claim and submitted new evidence to us, the overall amount for the cleaning charge was reduced to 40% of the original cost, which you agreed to. Where claims are made that tenants do not agree with, they can take this to the ADR (Alternative Dispute Resolution) within the DPS who seek to resolve the issue, based on evidence, from a neutral standpoint. You chose not to exercise your right to do this, as you agreed to the claim with us directly. Having looked through the work orders for the property I can see that there were issues raised from the flat below yours in relation to leaks coming from the bathroom. Maintenance such as re-sealing showers does take time, and does need to be left for a while to ensure the job ahs been completed properly. This was discussed with yourselves when the problem arose, and we booked the works in with you at a date/time that was mutually agreed. We can only apologise if you felt as though you had to wait unreasonably long for works to be completed, but we do have a dedicated Maintenance Team who strive to complete works as soon as they are reported to us, liaising with Landlords and ensuring they are actioned at the earliest possible opportunity. Many Thanks.
★★★★★ 5/5
GoogleSuper easy to book a viewing & lovely modern apartment. We secured our home really quickly and Jenna was really lovely and helpful with what we needed. Would recommend :)
Elby · 21 December 2024
Agent replied · 10 January 2025
Thanks so much for your review Elby! We're glad you found the process smooth and that you love your new home.
★★★★★ 5/5
GoogleI had the pleasure of working with Cameron and Jordan from CPS Homes and I couldn't be more impressed with he’s service. Cameron guided me through the entire process of securing a suitable apartment, ensuring that my needs were met every step of the way. His professionalism and attention to detail made the experience seamless and stress-free.
Jordan Parry's assistance during the apartment viewings was invaluable. His knowledge of the properties and his accommodating nature made the search process enjoyable and efficient.
Lastly, Nikki was absolutely incredible throughout the entire process of helping me secure my new home. Her dedication, patience, and willingness to answer my numerous calls truly set her apart. She went above and beyond to ensure that I got the house. I can't thank her enough for her hard work and exceptional service.
I highly recommend Cameron, Jordan, and Nikki at CPS Homes for their outstanding professionalism and dedication to customer satisfaction. Thank you for making my apartment search a positive experience!
Best Regards
Oyinkansola
Tonade · 14 February 2024
★★★★★ 5/5
GoogleAs a Landlord with 25 years experience of letting a small number of self managed properties to Students in Cardiff, I have found CPS to be of invaluable assistance. I used to carry out all my own administration, but now, particularly with the increased burden of legislation on landlords, I use CPS to find tenants and complete the contracts. This has meant I have had little problems with tenants renting the property and have also greatly increased the rental income, without any hassle.
I manage the tenancies myself, as prefer the personal contact with the students renting, but find CPS have provided invaluable free advice on a number of matters and couldn’t be more helpful. This has included issues concerning legislation, student behaviour, maintenance and rental income.
I have also used CPS to sell a property, which was very successful, despite difficulties with the transaction.
I have found whoever I call at CPS has been friendly and extremely helpful, but will mention Rhys Owen in particular, who, with his team, efficiently rent the property quicker than I expect each year.
Mark · 18 November 2024
Agent replied · 9 December 2024
Hi Mark, thanks so much for taking the time to leave such a kind and thoughtful review! We're thrilled to hear that our team have been able to provide the support you need, especially with the added complexities of landlord legislation. We hope to continue to provide you with an invaluable service in the many years to come. Thank you once again for choosing CPS Homes.
★★★★★ 5/5
GoogleRhys was extremely helpful when I met him last week.
I have asked him to let my three houses again for next year.
I gave him the keys at 11am and one of them was let by the afternoon . Excellent !
Thank you also to Rhiannon and Angharad for your recent help and all the staff generally in the office .
Helen · 2 December 2024
★★★★★ 5/5
TrustpilotI wanted to share my positive…
I wanted to share my positive experience with Rhys and the team as the service has been outstanding. After having my property managed by a different agent for just over a year, I decided it was time to explore other options. Having received numerous emails from Rhys over the years, I decided to reach out to him. To my delight, he not only matched my current agent's management deal, but also secured me over 15% in additional rent.Rhys's colleagues in the administration, maintenance and marketing teams have been fantastic too. I'm very pleased I chose to entrust CPS Homes with the management of my property. If you've got a niggling feeling that you could be getting more bang for your buck with your agent, you've nothing to lose and everything to gain by reaching out to Rhys - sometimes the grass really is greener!
Dev · 15 January 2024
★★★★★ 5/5
TrustpilotTHANK YOU JORDAN, FLORENCE AND MAX
In 2011 I decided to leave Cardiff and go back home to North Wales to live, entrusting my house in Cardiff with CPS as a letting agent and over the years the company have done a great job looking after my house, sorting out tenants, contracts, maintenance etc. The reason why I’m writing a review now is because I wanted to say thank you to 3 individuals in the company for their excellent work recently. My tenants of 4 years were leaving once their contract expired and Jordan, Florence and Max were there to sort everything out, from re-marketing my property, property check out inspection, inventory for DPS regarding bond, obtaining Employer references and credits checks from the new tenants, and making sure they were happy and if they had any issues, the list could go on! I had total faith in them as they were in constant contact with me via phone or emails, sending me 100’s of photos of my house interior and exterior, to show me what condition the house was and what needed to be done before the new tenants were moving in. They organised all the contractors to do the maintenance works which was fantastic as I didn’t have to travel down to Cardiff to sort anything out! For potential landlords or tenants who want a trustworthy letting agent, I highly recommend CPS Homes, and within the company JORDAN PARRY, FLORENCE BAILEY AND MAX EVANS. Thank you, Diolch. Wendi
Wendi · 4 January 2024
★★★★★ 1/5
GoogleI wish they took more realistic photos of the property. I’m not interested in buying the kettle or the chair, and that’s what most of their photos show, ITEMS !
M · 9 April 2026
Agent replied · 16 April 2026
Hi M W,
Thank you for your review.
To reassure you and anyone reading, we’re very much in the business of marketing properties, not kettles and chairs :-). The vast majority of our photos show the property itself, as they should. That said, from time to time we do include a few styled shots or details within a room to help people picture how a space could look and feel when lived in. We're not the only ones who choose to do this.
When someone is choosing their next home, they’re not only looking at four walls and a ceiling. They’re often imagining the lifestyle that could come with it too. A well-placed chair in the corner is sometimes there to show scale, atmosphere and potential, not because we think anyone is putting in an offer based on the furniture, honest :-).
We appreciate that not everyone enjoys that style of marketing, and that’s absolutely fair enough. But rest assured, we’re still selling homes rather than small kitchen appliances.
All the best,
The CPS Homes Team.
★★★★★ 5/5
GoogleCPS was very knowledgeable, patient and helpful to us 1st year Cardiff University students looking for a house for 2nd year. We did not have much experience with this type of situation and CPS was very supportive of finding the perfect house for us with our wants and needs. We visited a few properties and once we found the one CPS was very active in sorting it all out and giving us additional information (even on subjects that weren’t organised by them ie parking etc). This was very useful and felt like a genuine experience. Thank you so much CPS! Thank you MARTA for being so good with a group of 18 year old with a lot of spirit and energy to say the least !
Megan · 19 October 2024
Agent replied · 9 November 2024
Thank you Megan! We’re so glad Marta and the team could support you and your friends in finding the perfect home for next year, it’s fantastic to hear you felt guided every step of the way. Wishing you all the best for an amazing year ahead!
★★★★★ 5/5
TrustpilotExcellent service which made a very good experience
Tiffany was great, enthusiastic and provided excellent service to me when selling my house. She dealt with any communication for me and was always quick to response to my enquiries. She made everything really easy and smooth and took a lot of the stresses away that come with selling your home.I also dealt with Chelsea when purchasing my property and again she was very good and there was some problems that arose, which were through no faults of CPS, but more to do with the vendor. However, Chelsea constantly engaged with me and liaised with them and their solicitor to try and come to a speedy resolution, and if she wasn’t on the ball, proactive and tenacious the sale, would have taken far longer than it did.
Anthony · 18 December 2023
★★★★★ 5/5
GoogleJess from Lettings has been very helpful. The team promptly respond to emails and have helped with finding reliable contractors etc as well as suitable tenants. All good. Diolch yn fawr
Nerys · 26 October 2024
Agent replied · 9 November 2024
Hi Nerys, thanks so much for the kind words. Happy to help!
★★★★★ 5/5
TrustpilotExcellent!
I have been using the excellent services of CPS Homes for my rental property for 15 years now and I would not go anywhere else. They arrange and find me a new tenant every time I need my property filled and I can leave everything in their capable hands. In addition they always keep me updated with changes with government legislation. Villy was excellent in sorting the new written Statement of a Converted Periodic Occupation Contract for my existing tenants. I can only praise their service. Thank you CPS homes.
Rachel · 4 December 2023
★★★★★ 5/5
TrustpilotJordan at CPS Homes
Jordan Parry has been fantastic when helping me rent my flat out for the first time! With clear and consistent communication on what's been happening, cannot thank him enough!Thanks again Jordan 💖
Cherine · 1 October 2024
Agent replied · 31 October 2024
Thank you, Cherine! We’re so glad to hear that Jordan provided you with fantastic support and clear communication throughout your rental process.
★★★★★ 5/5
GoogleJenna was so helpful to me and my husband in getting the property we like, she explained every little detail to us. I would recommend CPS lettings for every one looking to get a good accommodation.
Abiola · 25 July 2024
Agent replied · 24 August 2024
Thank you so much for the 5 star review Abiola!
★★★★★ 5/5
TrustpilotFast, efficient, organised, effective
We have dealt with CPS Homes for many years. I have to say, they are reliable, more efficient than ever, personable, competitively priced, and 'on the ball' when it comes to getting tenants in and contracts sorted (we use two agents, the other one appears to be moving through mud by comparison, inaction, miscommunication, sloppy).CPS, like most agents, has had criticism directed at it over the years. I can't speak for people's personal experiences, or their forays into property development, but we wouldn't work with CPS Homes if they were in any way dishonest or treated tenants badly. Another thing worth noting is how CPS Homes has responded to the new Welsh laws/regs, Welsh Government has seen fit to totally rewrite the rules and terms of the tenant, sorry 'contract holder' and landlord way of working. (If the changes make things easier to understand, landlords more acountable, homes safer, and things fairer, then it's to be welcomed.) However, some clauses in the new standard Government contract specifically allows tenants to sublet rooms, not only will this set off alarm bells in the head of any landlord, but the fact that the Government is giving tenants the right to infringe upon HMO regulations and laws, and thereby put landlords of said HMO into a position where they are in breach of the law, has been a big concern to us. CPS Homes to their credit have been all over this, and their contract wording has dealt with this and other areas of concern so as to protect landlords from this unnecessary exposure and potential for trouble by the well-meaning Senedd meddlers. In this, CPS Homes should be applauded because not all estate agents have been as pro-active, and I know this for a fact.We like to think, well, we do, have a positive and healthy relationship with our (mostly) student tenants, by which I mean as a small, hands-on landlord firm we are sometimes in direct communication with tenants, especially when it comes to dealing with issues, because we carry out most of our own maintenance. I have been involved with lettings for around 20 years and have dealt with many Cardiff agents in that time, and what I have sometimes found is that both agent AND tenant have felt let down, or they're getting a poor service from these agents. There have even been instances where landlord (me) and tenant have come together to argue with an agent (whose name I won't mention) over its deposit depletion tactics! Working with CPS Homes seems to complement what we do, and aid us in providing our landlord services. They come highly recommended.
CJ · 24 November 2023
★★★★★ 1/5
GoogleGood afternoon,
I hope you are well. I had 3 viewings today with cps. I was totally relying on your company as i had trust in it for finding myself a flat. I woke up today with a cancelled appointment. I went to the other appointment at 10:20 at vega house and no one was waiting for me. I called your number like 10 times with different people answering me giving different answers. One employee told me just wait she is coming. Another said she is inside the flat go knock the door; which i managed to get inside the building and i did knock the door multiple times and no one answered so i called back and the last employee said that i missed the viewing and she was waiting till 10:45 and left. I told him how come since i am already here since half an hour and calling you guys many times and your colleagues were reassuring me with different answers everytime. I was very frustrated and he said that she can't come back. And he can only offer another viewing on tuesday. I have wasted 2 hours of my day because your employee didn't show up or showed up in the wrong place and didn't bother to call me. I have pictures of my car parking receipt and timing of parking 10:17 proving i was there on time. I need explanation of what happened please and how come she says she left at 10:45 and we didn't meet? I am also requiring the cost of the parking which is 3.5 pounds + the gas consumed from the car for driving 3.5 miles from my current home. And for my time wasted and walking in the rain with my old mother with arthritic knees; i think i just lost that because that can’t be replaced.
Ahmed · 23 September 2024
Agent replied · 23 October 2024
Hi Ahmed,
We’re sorry that we didn’t get meeting you for your scheduled viewing appointment. It was part of an ‘open-house’ block of viewing appointments, where several other people were also booked in to view the property within 10 minutes of each other. We were able to meet up with and show everybody else around, and we can see that you did successfully view a different property with us later in the day that was also an ‘open-house’ block, so we hope you’ll see that things usually do go according to plan.
With this particular appointment, we can see that we did leave you a voicemail beforehand asking you to meet us directly outside the entrance to the building, which is also where we told everybody else to meet us. We can’t be sure what happened after that, but we did come down to the entrance and successfully meet everybody else booked in for the block. We know that we have since discussed this matter with you via e-mail, so we will continue to communicate via that method.
We will be reviewing how we relay meeting information to viewers we’re meeting at flats in the future.
We wish you the best of luck in your house/flat-hunting endeavours.
All the best,
The CPS Homes Team.
★★★★★ 5/5
GoogleI recently spoke and dealt with Jessica, she was friendly and professional and happy to answer any questions. All communication was clear and quick. I would definitely recommend her and cps homes to others looking to rent in cardiff.
Beck · 16 May 2024
Agent replied · 13 June 2024
Thanks Beck, very happy to hear this and we appreciate you taking the time to leave your thoughts.
★★★★★ 5/5
GoogleI recently purchased a house with CPS and we met with Sian Hiatt when first viewing the property. She is very personable and good humoured. I was very happy with my experience with CPS and this was down to our interactions with Sian.
Robert · 29 November 2025
Agent replied · 27 December 2025
Hi Robert, thank you so much for your lovely review! We’re thrilled to hear that your experience with CPS was so positive and that Sian’s friendly and personable approach made such a difference. Wishing you all the best settling into your new home!
★★★★★ 5/5
TrustpilotSolid Professionals
I write this review in the happiest way possible as I myself have been with CPS Homes nearly 25 years. For straight 25 years my properties have never been left empty. The staff are very wonderful, I have had such a great time with the whole team at CPS Homes. I will never go to another management company. I am very happy with Rhys, Nikki Lewis plus the whole staff.
Sher · 12 January 2026
★★★★★ 4/5
GoogleOur viewing with CPS Homes took place after we had been to a number of viewings with other agents and it was definitely one of the best we experienced. The flat was excellent and was exactly how it had been described on the RightMove website - we decided to take it straight away. Tom was our guide and he was extremely helpful, giving us a great overview of the flat and the location. It's not an easy decision to make when you are choosing a place that you will be living for the next few months to a year, but Tom and the staff at CPS Homes helped us to make the right choice and gave us the opportunity to ask any questions we had. The service was great, from the first telephone call to arrange the viewing to the day of the viewing itself. Tom called me a few times to make sure that the viewing slot was suitable and to advise me of other properties, which I found very helpful. Myself and my partner are looking forward to continuing our relationship with CPS Homes and to moving into our new flat!
Nia · 16 June 2015
Agent replied · 13 June 2024
HI Nia, thank you very much for your review - we very much enjoyed reading it! We're delighted that you were happy with our service, and Tom's in particular. We'll make sure he and the team get to see your comments. See you soon!
★★★★★ 5/5
GoogleReally great properties and the team made it so easy when dealing with viewings/any paper work that needed to be filled out. Flo was really informative at the viewing and Emma made things really smooth with the application process :)
Gemma · 14 April 2024
Agent replied · 13 June 2024
Fantastic to hear - thank you Gemma!
★★★★★ 1/5
GoogleWorst ever agency .
Only made for the resident people .
They have 100 conditions to give just one tiny home.
Zero support.
Zero flexibility.
Knows well to take advantage of the needy.
SAKSHI · 10 August 2024
Agent replied · 24 August 2024
Hi Sakshi,
Thank you for your review. We’re sorry that you’ve had a less than positive experience with CPS Homes, though we would like to address the comments you have made as we do not recognise them to be true.
As is well-reported in the media, the demand for properties available to rent is currently extremely high. According to Rightmove, the number of enquiries each property is receiving from would-be tenants is now 17, which is more than double the 8 it was in 2019. Ultimately, only one of these 17 interested parties can move into the property, meaning the other 16 will unfortunately be disappointed, which we understand you are in this particular situation.
Like every agent, we must check that anybody who has enquired about an available property is able to meet the referencing criteria that we agree with landlords in advance of advertising. We have a duty to the landlord to ensure that anybody we put forward as a prospective tenant is indeed suitable. In order to determine this, we have to gain certain information such as employment details, a current/previous landlord reference and perform a credit check. For students, we appreciate that they are unlikely to have a credit history, may not have rented previously and may not be employed, so we simply ask that they are able to appoint a guarantor who is 25+ years old, resident in the UK and a UK homeowner. Most students are able to meet this criteria, but we recognise that some may not, especially in the case of overseas students. As such, the landlord will typically accept a payment of rent in advance in lieu of the guarantor. Landlords may also accept a guarantor and/or payment of rent in advance for non-students who are unable to provide satisfactory employment information or a landlord reference.
We hope this demonstrates that the properties we advertise are well and truly available to allcomers. However, like every agent, we do have a duty to the landlord to ensure that anybody we put forward as a prospective tenant is suitable.
We wish you well in your search for a property.
Kind regards,
The CPS Homes Team.
★★★★★ 5/5
TrustpilotYour colleagues who showed us around…
Your colleagues who showed us around the property was excellent, answered all our questions showing excellent knowledge about property, was honest with his answers, I would recommend COS Homes .
David · 7 March 2026
Agent replied · 3 June 2026
Thank you so much, David, that really means a lot to hear! 😊
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
