Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFlorence was absolutely fabulous, helped me so much very patient and was happy to help even when I got lost around the building I am now very eager to move into my new flat with my boyfriend and flo just made it so much easier for us so thank you!
Alannah · 19 July 2023
Agent replied · 13 June 2024
Hi Alannah, we're so happy to hear you had a great experience with Flo and our team, we're definitely lucky to have her as part of the CPS Homes family and will let her know you left such lovely comments. Wishing you all the very best in your new flat!
★★★★★ 5/5
GoogleThe whole team at CPS Homes have been fantastic. I would like to thank Nathan in particular for the great service and advice. Would highly recommend them.
Kimberley · 16 October 2024
Agent replied · 9 November 2024
Thank you, Kimberley! We’re so glad to hear that Nathan and the team provided you with fantastic service, your recommendation truly means a lot to us!
★★★★★ 5/5
TrustpilotFantastic Sales Progression Manager in Chelsea Cannon - highly recommend
I had used CPS as a rental agent for a flat in Cardiff and when I decided to sell the property engaged their sales team to handle the sale. Chelsea Cannon was appointed as our Sales Progression Manager and she was absolutely brilliant. She kept me informed throughout and was always proactive in contacting the buyer and solicitors. Chelsea went above and beyond and I firmly believe helped our sale eventually go through by going the extra mile. I would thoroughly recommend Chelsea and CPS.
Mrs · 21 August 2023
★★★★★ 5/5
TrustpilotChelsea was prompt to reply back and…
Chelsea was prompt to reply back and support you with all your inquiries. She has helped to navigate us through the whole buying process and recommended us with good solicitor and surveyors. Cannot say anything bad as our whole experience was positive. There were sone issues with the property which we found out later /after the property survey and needed to negotiate price. I think this could have been done in a proactive manner but then again these sort of concerns are always tricky.Apart from that Chelsea was really really supportive and proactive.
Praveena · 21 August 2023
★★★★★ 5/5
GoogleRhys and his team have been amazing in securing tenants for my property . Kept me informed each step of the way. Prompt feedback. Very efficient team.
Judith · 2 October 2024
Agent replied · 9 November 2024
Thank you, Judith! We're delighted that Rhys and the team could efficiently secure tenants for your property and keep you informed throughout the process.
★★★★★ 5/5
GoogleNathan came to carry out my first inspection in the property, and he was so lovely and professional. I get nervous with people I don't know coming into my home, but he made me feel right at ease. He was very thorough in the inspection, and was able to recommend a product for me which will help get rid of some damp. Id like Nathan for all of the inspections going forward please!
Sammy · 26 October 2024
Agent replied · 9 November 2024
Thank you, Sammy, for such kind words about Nathan! We’re thrilled he made you feel comfortable in your home and provided the attentive, reassuring service we strive to deliver each time.
★★★★★ 5/5
GoogleJess was amazing. So informative and interactive with us. Answered all our questions with enthusiasm and put our minds at ease. Thank you Jess!
Freya · 9 November 2024
Agent replied · 9 December 2024
Thanks Freya, we're lucky to have Jess as part of the team and will pass your kind comments on to her. Glad to help!
★★★★★ 5/5
GoogleOf the many agencies I encountered in my Cardiff house hunt, CPS was the most professional, flexible, accommodating, and easily contactable.
Jordan at CPS was especially fantastic; he was very understanding of the constraints of work and distance on my availability and managed things to make the process as painless as possible. There was no undue pressure or impossible demands. I was treated very kindly and felt like a valued client.
I very highly recommend CPS Homes in general and Jordan Parry in particular.
Ope · 19 July 2023
★★★★★ 5/5
TrustpilotFlawless service end-to-end!
We recently sold our house with CPS Homes and would highly recommend them! All of the staff we dealt with were incredible, especially Nathan, Tiffany and Chelsea. The photos and videos were top quality, and throughout the process nothing was too much effort for any of the team.Our house sold at the initial open house event and went for above the asking price, as predicted by Nathan. After that, Tiffany and Chelsea were on hand at every stage to manage the negotiations and progression of the sale very professionally.Overall it was a flawless service, and if you are thinking about selling your home with CPS - do it!
Richard · 27 June 2023
★★★★★ 5/5
TrustpilotHave never had any issues with CPS
Have never had any issues with CPS. They have responded to and resolved all our queries promptly. Just signed a lease for our third year in our flat
Amy · 19 February 2026
Agent replied · 3 June 2026
That's great to hear - thank you Amy!
★★★★★ 5/5
GoogleI recently let out my house in Cardiff via CPS. Flo was most helpful and managed to get the property let within a few days. I am very pleased with the service from Flo and from CPS so far.
Richard · 15 January 2024
Agent replied · 13 June 2024
Thanks so much for taking the time to leave your thoughts Richard - so happy we could help!
★★★★★ 5/5
TrustpilotFantastic home selling team
I've used CPS sales team twice now and they have been excellent.Nathan is amazing! His knowledge of the market is fantastic and he is honest and realistic with his valuations and approach to the sale.The pictures and video they produce are of an excellent quality. They also have a system that when you receive an offer it emails you straight away, so if you get an offer during a viewing it pops up without you having to wait. Once my sale was agreed, Chelsea was in charge of progressing the sale and she was great! Chelsea was also the case progressor on my previous sale. She kept me fully up to speed on what was happening and was in regular contact with both parties and the solicitors to move things forward. Nothing was too much trouble for Nathan or Chelsea and they were happy to help with anything.I would highly recommend CPS homes if you're thinking about selling your home.
Misty · 25 May 2023
★★★★★ 5/5
GoogleBefore I contacted Sian at Cps I had hardly any viewings on my house and zero offers too.
Once I changed to CPS things really started to move and within weeks I had three …
Nigel · 16 December 2025
Agent replied · 27 December 2025
Hi Nigel, thank you so much for your fantastic review! We’re thrilled to hear that Sian’s guidance helped get your property moving and led to a successful sale. It’s wonderful to know you felt supported every step of the way, and we really appreciate your recommendation.
★★★★★ 5/5
TrustpilotFlo showed us around our new home
Flo showed us around our new home. She was really lovely and suggested we propose a lower price than advertised. Since, her communication has been excellent. Really pleasantly surprised by CPS.
Megan · 9 September 2026
★★★★★ 5/5
GoogleVery kind staff who were eager to help! Derry was more than helpful and a delight to work with. She was really organised and helped us at every step. Many thanks to CPS once again, i’d easily recommend them to any students who would like to secure a house with ease! :)
Ellie · 25 November 2024
★★★★★ 5/5
TrustpilotMarta Popis-Maciag, kind and helpful…
Marta Popis-Maciag was very helpful when we had to renew our contract for signing on another year in our flat. She was kind and very quick to get back to us on anything that we needed help with. She made the experience easy.
Joseph · 24 March 2025
★★★★★ 5/5
TrustpilotExcellent Service from Cameron
I recently had the pleasure of working with Cameron at CPS Homes, and I must say that my experience was excellent. From start to finish, Cameron was extremely professional, knowledgeable, and helpful, making the entire process of finding and renting a student house a breeze.Cameron was incredibly responsive, always getting back to me quickly with answers to any questions or concerns I had. He took the time to listen to my needs and preferences, and worked diligently to find the perfect house that met all of my requirements.Throughout the rental process, Cameron provided top-notch customer service, keeping me informed every step of the way and making sure that everything was handled efficiently and effectively. He was always courteous and friendly, and went above and beyond to ensure that I was completely satisfied with my experience.Overall, I cannot recommend Cameron and CPS Homes highly enough. If you are looking for a professional and trustworthy letting agency with exceptional customer service, look no further than Cameron and his team. Thank you, Cameron, for all of your help and support, I couldn't have done it without you!
Flavius · 24 March 2023
★★★★★ 5/5
GoogleVery efficient and easy experience - found our perfect student house with no fuss, Jenna was so lovely and helpful!
Hannah · 9 November 2024
Agent replied · 9 December 2024
Thanks for your lovely comments Hannah!
★★★★★ 5/5
TrustpilotWhat a GREAT team!
Jordan and Rhiannon from CPS Albany Road Cardiff are FABULOUS! They are superb professionals whom are proactive, supportive, caring, attentive and work in a positive productive partnership. Both have helped me out of a pickle with their patience, intelligence and guidance. They have high attention to detail and I'm happy to recommend them. It's a pleasure to work alongside them. Thank you Jordan and Rhiannon.
Russ · 27 March 2024
★★★★★ 5/5
GoogleI highly recommend Nathan for his exceptional expertise. Our business partnership has consistently resulted in successful properties being bought and sold.
Julia · 16 October 2024
Agent replied · 9 November 2024
Thank you, Julia! We’re thrilled to hear about your successful partnership with Nathan. Your trust in our expertise is greatly appreciated!
★★★★★ 5/5
TrustpilotHighly highly recommend.
I needed to sell my house quickly and Nathan was fantastic from the very start. The pictures and video CPS homes provide are a cut above any other estate agents I have seen and the service that ran alongside it matched. I sold my house over bank holiday weekend and both Nathan and Tiffany were supportive and provided the perfect level of contact during what is a very stressful time. Very experienced and professional. If only they managed moving house itself, then I would have signed up for that too. Can't recommend highly enough. Many thanks.
Ailsa · 3 March 2023
★★★★★ 5/5
TrustpilotFirst time buyer - Ask for Chelsea!
This was our first time buying a house and Chelsea made this experience as seamless as possible. We completed within 8 weeks and we believe Chelsea worked consistently to achieve this for us. Her communication was thorough and clear. We always knew what stage we were at as she guided us through this process. I hope in the future we’re able to work with Chelsea again. Thanks so much! I couldn’t recommend you enough!
Indiaflame · 21 August 2023
★★★★★ 5/5
GoogleI have used CPS for a number of years and only have great things to say about Sian and the sales team.
Always there to help at any stage of the sale. Fantastic team
Gregory · 29 November 2025
Agent replied · 27 December 2025
Hi Gregory, thank you so much for your wonderful review! We’re delighted to hear that Sian and the sales team have been so helpful over the years. It’s always a pleasure supporting you through every stage of the sale.
★★★★★ 1/5
TrustpilotI would not touch a property they let with a bargepole.
Unfortunately, last year my partner and I had to rent a property in Cardiff. Unfortunately as we had the misfortune of choosing a property let by CPS Homes. Renting a cardboard box on a street corner you would be less stressed, unwell and probably as dry and mould free as the property they had the chutzpah to let us. We had to rely on the video tour provided of the property and not see it in person. The video was clearly not recent and furniture had been strategically placed to conceal faults and defects in the bathroom. A proper inventory had not been carried out. at a casual glance it would be obvious that many appliances provided as well as some of the furniture was broken. CPS homes began by sending us a nasty and legally carefully worded email implying we (or other residents) had been smoking cannabis in the building. When we objected, we were told it was standard policy to send this to all tenants as a scare tactic.The flat was not very clean on arrival especially the carpets. The oven was filthy. it was unusable as it belched smoke into the kitchen no matter what we were cooking regardless of temperature setting. The independent gas inspection engineer told us it was beyond cleaning. We will return to the oven again later.We had a total of 5 water leaks from the flat above which on 2 occasions flooded our kitchen. We stopped reporting the leaks after the second time as response time was so slow to any complaint. It can be over a week before CPS Homes stirs themselves to answer your complaint no matter how serious. We simply resorted to pestering the landlord directly instead.All faults with CPS rented homes must be logged via their dystopian, online fault reporting portal which insists on photos of faults even if not visual. You can’t photo dripping water or photo a door chime not ringing Its crazy talk! It can’t be done! CPS Homes expect tenants to know by magic that they have a complicated, internal accounting system. Never mind the fact that you paid the full rent amount on time, if you don’t send the correct portion of rent to each of these separate internal accounts, you get an automatically generated, threatening letter telling you that you are in arrears. This can also happen if they ‘forget’ to allocate your full rent payment to said internal sub-accounts, which was the case. The property further deteriorated over the winter, damp was visibly coming in through the front bay window covering the wall in which the windows were set with black mould. According to CPS home this is ‘normal in properties of ‘this age’ and it was our fault for not 'ventilating and warming the room properly.' Naturally lacking opposable thumbs, we did not know this ! It's obvious we should have had the heating on full blast and the windows open day and night in winter sub-zero temperatures! We were patronized further by being told all we had to do was ‘wipe the mould off with mould spray and a damp cloth’ and all would be well. Really? As we had we had become very unwell coming in contact with the mould, we were not going to disturb a colony of that size by ‘wiping it down.’ Honestly it was so bad we expected David Attenborough to pop up from behind the sofa at any moment declaring he had discovered a new species! We left the mould infested hovel after 11 months of hell, The landlord took mercy ending our tenancy early. CPS Homes being pettifogging sharks, we cleaned the flat from top-to-bottom over three days; save the black mould and the smoke belching oven. It was far cleaner than when we moved in. CPS homes had the brass neck to try and deduct £120 from our deposit for not cleaning the oven which was filthy on arrival. The £120 also covered us not cleaning the seal around the washing machine door or letting the freezer defrost. So now we are obtuse and slobs it seems. The ‘quote’ from a ‘cleaning company’ to verify this 'charge' resembled a forged university degree you would see on the wall of a dodgy lawyer or psychiatrist in some 'G' rated movie. It was possibly a stock template where you simply change the date and property address - complete with handy blank space to enter an arbitrary charge amount. We agreed to pay a still extortionate £60 cleaning fee for the freezer and washing machine peccadilloes. it galled us as, but worth it just to get the remaining deposit back and be rid of dealing with them once and for all. CPS Homes' aim. An honest agent from CPS Homes told us it was scarcely fit to be on the market. However, sure enough within of weeks of us leaving it was back on the market again. Primed and ready for them to stick it to a fresh victim/tenant up hill and down dale. Please do not trust these unscrupulous nitwits masquerading as agents with your money, health, or sanity. You deserve far, far better as a tenant. Slum landlords look no further! These are the agents for you!
JJ · 2 April 2024
Agent replied · 12 June 2024
Hi JJ,We’re sorry that you’ve had a less than positive experience with us. To verify & learn more about your experience, we’ve reached out to you via Trustpilot’s private messaging platform.Responding more broadly until we know more, we always suggest viewing in-person rather than renting a property based on a video. We do not place furniture in photos/videos “strategically”: doing so would just mean receiving complaints on move-in.If we receive a complaint from somebody in a block of flats who cannot identify the cause for that complaint, we will approach all flats to make them aware of the matter.All incoming occupants can raise any concerns they may have over the cleanliness of the property on arrival. Where they do so & it is a valid concern, the cleaners we use are more than happy to go back out & address these concerns. It’s rare that they must do so, but, like us, they’re only human, so mistakes can be made & they’re happy to go out & rectify them. We trust you raised this with us at the time.We’re very reactive to all maintenance reports. Not reporting a leak, as you’ve suggested, is not advised. It’s worth bearing in mind that, in a block of flats especially, leaks can come from the flat(s) above. Sometimes occupants don’t realise that something is causing a leak, e.g. perished seals around a bath/shower tray letting water through, so we are reliant upon reports. These reports can (albeit rarely) come too late, meaning the flat below may suffer from the leak, but as we’ve said, we are very reactive to such complaints. As always, we must seek permission from the landlord to get the work done, as they will be the one paying the bill. Waiting for their approval can sometimes take longer than we would like. We are committed to minimising these delays & chasing up occupants’ requests. We want things to run as smoothly as possible for everyone living in the properties we manage.We don’t consider our accounting system to be complicated. We ask occupants to pay their rent using a specific payment reference. Where they do, there is no issue. Where they don’t, we don’t want to mistakenly attribute payment to the wrong occupant, which could easily happen without the correct payment reference & similar/same names (we have thousands of occupants), so we may request proof of payment. Once received, it’s easily sorted & we ask that the correct payment reference is used in future.Both landlord & contract-holder have responsibilities in helping combat condensation. We ask contract-holders to confirm if the heating system is working properly & all parts of each radiator are hot to touch when turned on, whether trickle vents are fitted to the windows & if extractor fans working. If any of these answers are “no”, we will have a conversation with the landlord about making changes. On top of this, we issue contract-holders with detailed, written advice produced by Cardiff Council on how to reduce mould & condensation. In it, it says ““in 99.99% of cases, the cure for condensation & mould growth is heating & ventilating a property. This is why tenants must take responsibility for the way they live in their home”.We ask you to bear in mind that every time a contractor is called out, they charge at least a call-out fee, plus further costs for their time & any materials used. This is true not only of the contractors of the CPS Homes uses, but of all contractors up & down the country. As such, £60 for a clean is not “extortionate”. This company is one of several local trades we have been using for over 20 years to carry out work in properties we manage, so we know & trust them. They price fairly & accurately for their time. Many letting agents opt to instruct national companies to manage their cleans, who typically charge more due to increased overheads & travel time, meaning a higher cost to tenants & landlords alike. As a company born-&-bred in Cardiff, we prefer to issue our work to local people.The CPS Homes Team.
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