Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotHopeless excuse for a lettings agency
Hopeless excuse for a lettings agency. The negative reviews on here look suspiciously more genuine than the positive ones and I'm not surprised. Demanding proof of OVER 3x yearly rent in yearly income in order to be able to rent a starter property also says quite enough about their practices and their awareness of purchasing power in the current economic situation. They probably hope I'll grovel about and try and find another of their sub-standard, poorly maintained properties, in the hope the ceiling will stay up. No thanks. I'll look elsewhere.
Thomas · 10 September 2025
Agent replied · 24 September 2025
Hi Thomas,
Thank you for your comments. For clarity, our referencing process requires proof of income at 3x the monthly rent. This is not unique to us - it is a widely adopted benchmark across the lettings industry to ensure affordability and protect both tenants and landlords. It is certainly not intended to be excessive or unreasonable. It is also reviewed regularly, in line with the economic climate.
We’ve never had complaints from genuine applicants about this requirement, as most people recognise it as a normal and necessary part of securing a tenancy.
Our reviews are all genuine, and we’re proud to rent to several thousand people in Cardiff every year.
We’re sorry that our process did not meet your expectations and wish you the very best with the rest of your property search.
Kind regards,
The CPS Homes Team.
★★★★★ 1/5
TrustpilotUtter filth
Utter filth! Having paid 4000 rent per month to see on arrival the state of this accommodation it was uninhabitable and a health and safety hygiene concern. Dirty toilet, litter on floor, kitchen too dirty to clean ourselves, broken exterior
Nadene · 3 August 2026
Agent replied · 23 September 2026
Hi Nadene,
We are very sorry that the property was not presented in the clean condition the tenants were entitled to expect when they moved in. The landlord had confirmed to us that they would arrange the cleaning directly, and we have written correspondence confirming this was the case, but it is clear that this was either not carried out or was not completed to a reasonable standard. We fully understand why those arriving at the property were upset, and we are extremely disappointed that the commitment made to us was not fulfilled.
As managing agent, we conducted a full check-out inspection after the previous tenants left, documenting the condition in which they had returned the property. The landlord then confirmed that they would arrange the necessary cleaning directly. Regrettably, it is clear that this was either not carried out or was not completed to a reasonable standard. We are extremely disappointed that the commitment made to us was not fulfilled and will be addressing this directly with the landlord.
When the tenants reported the problem earlier today, we attempted to contact the landlord but could not reach them. Rather than allow the situation to continue, we took the decision to instruct our own cleaners, with the clean taking place on the same day the concerns were reported to us. Once CPS Homes became aware that the promised cleaning had not been completed, we could not reasonably have acted any quicker.
It is also important to clarify that a substantial programme of work was arranged by CPS Homes between the previous tenants leaving and the new tenants moving in, after we sought and obtained the landlord’s authority. This included replacing blinds, repairs, redecoration across several bedrooms, bathroom works, kitchen ceiling treatment and a replacement mattress. Replacement glass for several blown windows has also been ordered and will be installed when it arrives. It would therefore be inaccurate to suggest that no action had been taken to prepare or improve the property, although we absolutely accept that the standard of cleaning fell below what it should have been.
Regarding the reference to £800 per month for bills, utilities are not included within the rent and no utility payments are made to CPS Homes or the landlord. The tenants choose and pay their utility providers directly. Any concern about the amount billed will therefore need to be raised with the relevant provider, particularly as the charges may have been calculated using estimated rather than actual meter readings. We provide tenants with detailed moving-in information, including guidance on setting up accounts and checking utility readings, and our team will be happy to help them understand the process.
We take the concerns raised seriously and remain in direct contact with the tenants to ensure the reported matters are properly followed through. We are meeting them at the property tomorrow to assess things further.
Kind regards,
The CPS Homes Team.
★★★★★ 4/5
TrustpilotCouple of issues but would still recommend -
Had a few issues at the start of my tenancy which could've been avoided if their Rightmove listing was correct and also their pre-tenancy inspection had been a bit more thorough (flat was handed over to me with various cleaning issues - rubbish in bins, dirty oven, thick dust, stained mattress, etc. - as well as a broken bed frame and quite a lot of the landlord's personal belongings left behind which I was left to pack up).
Guest · 17 June 2026
★★★★★ 5/5
TrustpilotExcellent Service
Angela and the team at CPS Homes were a great help as we had not sold a property for many years. Their advice and assistance was second to none. All our questions were answered promptly and clearly. From valuation to viewings to completion everything went smoothly. We would not hesitate to use CPS Homes again.
Jan · 26 November 2025
★★★★★ 5/5
GoogleWe were impressed when we first met you at the flat and had no doubt that you were the best option in a crowded market. That conviction was eminently justified.
Over the years we have dealt with quite a number of estate agents and I can honestly say that CPS have been the best. I was particularly impressed by the business like way your staff remarketed the property when our original buyer disappeared. At every step of the way you have kept us informed of what was going on.
I have already recommended CPS to some friends and will continue to do so.
Would that all Estate Agents were like CPS!
Philip · 14 June 2023
Agent replied · 13 June 2024
Thanks so much Philip for this detailed review, it is hugely appreciated.
★★★★★ 5/5
GoogleJordan Parry and the CPS Homes Team have been absolutely fantastic! I was not being treated right by my previous estate agent. They never got back to me and left so many issues unresolved and I was just fed up! I then came across Jordan at CPS Homes and was glad I did. He helped me sort out all the issues with my flat and got it rented out in no time! The transition was seamless and I am extremely happy with the service CPS Homes has given me. They have stayed true to every promise they have made and I feel like they genuinely care for the landlord's needs as well. I will be sticking with CPS Homes now and know I won't ever be looking back! Thank you Jordan and the CPS Homes team!
Kumar · 14 June 2023
Agent replied · 13 June 2024
Hi Kumar, thank you very much for sharing your experience with Jordan and the team, we're glad it's been a 5 star one! You know where to come if there's anything further we can assist you with in the future.
★★★★★ 1/5
TrustpilotUnreliable
Since signing the contract they have been rude, and unhelpful. Throughout our tenancy we have had numerous issues where they have said someone will come to fix it and never have. They are rude on the phone and try to blame the issues on us. They have tried numerous times to manipulate us into doing jobs that are not our responsibility.
Anonymous · 8 February 2026
Agent replied · 23 February 2026
Hi there,
Thank you for taking the time to leave a review. We’re sorry to hear that your experience with us has been a less than positive one.
As your review is anonymous, we’re unfortunately unable to look into the specific issues raised. We would very much welcome the opportunity to do so, and we’d encourage you to contact us directly at feedback@cpshomes.co.uk with some further details so we can investigate properly.
For wider context, when a maintenance issue is reported, we follow a structured troubleshooting process. This isn’t about shifting responsibility, but about reflecting the legal and contractual position set out in the Written Statement of Occupation Contract. There are certain checks and basic steps that contract-holders are required to carry out before a repair becomes the landlord’s responsibility. These are clearly outlined in the contract, and we've even gone as far as to include a list of common examples, such as bleeding radiators or checking and cleaning appliance filters.
In many cases, this process resolves the issue quickly, without the need to wait for a contractor to attend, which contract-holders are always pleased about. Where troubleshooting doesn’t resolve the problem, we refer the matter to the landlord and request authority to instruct an appropriate specialist, or the landlord may choose to investigate or appoint their own contractor. We always communicate clearly which route is being taken.
If a contractor or landlord-arranged visit doesn’t take place as expected, we absolutely want to know, as we will follow this up immediately.
We look forward to hearing from you.
All the best,
The CPS Homes Team.
★★★★★ 5/5
TrustpilotGreat Communication Throughout the Process
I’ve had a great experience with the agency throughout my application process. The team (Jessica Jones, Rhys and Nikki Hamer) has been responsive, professional, and supportive at every stage. Any queries I had were handled quickly and clearly, which made the whole process much smoother. I appreciate the level of communication and assistance provided and would happily recommend them.
OloladeGiwa · 20 February 2026
Agent replied · 3 June 2026
Hi Ololade, thanks for the 5 stars and kind words. Jess, Rhys and Nikki will be so pleased to know their communication made a real difference 😊
★★★★★ 5/5
TrustpilotTop notch firm and very professional…
Top notch firm and very professional and friendly team in Cardiff. Chelsea and Tiffany were both great and supported us throughout the process, would highly recommend.
Armie · 26 June 2026
★★★★★ 5/5
GoogleThe lovely woman who viewed houses with us, Jess was an absolute star and we all felt she was incredibly caring. She made us feel comfortable and explained the renting process thoroughly. As students who were nervous about signing we felt much better after her advice and would recommend her in a heartbeat!
Martha · 9 November 2024
Agent replied · 23 November 2024
Thank you Martha for taking the time to leave a review for Jess. We're happy to help!
★★★★★ 5/5
GoogleChelsea and Angela were fantastic throughout the entire process. They were always available to answer our questions and never once grew tired of our frequent requests to see the property again. Professional, approachable, and genuinely happy to help, they made everything feel seamless from start to finish. We’d gladly work with them again and will be recommending them to our friends without hesitation..
Femi · 8 August 2025
★★★★★ 5/5
TrustpilotVery pleased as I renew lease
I’ve been renting through CPS for nearly two years now and have been extremely pleased. The system is quite geared towards students overall but as a young professional I have found all the staff - particularly Rhys who has listened to my needs as a tenant and spoken to the landlord quickly on my behalf - to be very helpful.
Catriona · 24 June 2024
Agent replied · 24 August 2024
Thanks Catriona for your kind words about CPS Homes and Rhys. We appreciate you taking the time to share your positive experience.
★★★★★ 5/5
TrustpilotBig thanks to Angela and Chelsea at CPS Homes
I recently purchased a property through CPS Homes and the experience was slick and smooth.Angela from the sales team was direct and clear. I felt I could trust her every word. Then I dealt with Chelsea for the sale progression. She was very responsive and helped to deal with any queries I had.
Jonny · 10 October 2024
Agent replied · 31 October 2024
Thank you for your kind words Jonny! We’re delighted to hear that Angela and Chelsea provided you with such a smooth and positive experience throughout your property purchase.
★★★★★ 5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with CPS Homes throughout my tenancy, and I would particularly like to thank Jordan for his outstanding support and professionalism.
Amir · 2 June 2026
★★★★★ 5/5
GoogleI have just had the most amazing, speedy and very professional experience with CPS homes Woodville rd. Spoke to Rhys initially, who is very tapped into the marketplace, and knew exactly what best to do and placed it onto the website instantly. The team were extremely quick at getting the right group to the property to view, and within what seemed like moments, it was let. I spoke with Cameron a couple of times to arrange few things and drop keys off etc, and he along with everyone I spoke to were very helpful and knowledgeable, giving me a very pleasant experience indeed. 10/10
Dave · 5 December 2024
★★★★★ 5/5
GoogleGoing through the signing process to rent a property with cps and Jenna was amazing! She was super warm and friendly, even when we only talked on the phone. She answered the MANY questions I had and helped us throughout the whole process. Thanks to her and the team, we’ve now got our next home!!😚 …
Mina · 25 July 2024
Agent replied · 24 August 2024
Fab - thanks Mina for the 5 star review.
★★★★★ 5/5
GoogleOutstanding Service and Expertise, Highly Recommended
CPS Homes has managed my properties for over 20 years. Throughout this time, their professionalism, knowledge, and dedication have been second to none.
Rhys and his team have consistently provided invaluable advice and guidance, keeping me well-informed about changes in letting legislation and trends in the market. This proactive approach has ensured my properties are always in compliance and remain competitive.
Finding tenants has never been an issue with CPS. Impressively, my properties are already let for the '25-'26 academic year, a testament to their efficiency and strong market presence. Their attention to detail and commitment to providing excellent service make me feel genuinely supported and well looked after.
I cannot recommend CPS Homes highly enough to anyone looking for a reliable and experienced letting agent. Their outstanding service has been instrumental in the successful management of my portfolio over the years.
Karen · 25 November 2024
★★★★★ 4/5
GoogleI had a positive experience with my flat inspection this week - Amber was very friendly and helpful, responding very timely to get a couple of issues sorted. Very grateful for the service.
Celeste · 14 May 2025
Agent replied · 26 May 2025
Thank you so much for your kind feedback Celeste - we’re really glad Amber was able to help and get things sorted quickly for you. She’ll be so pleased to know you had a positive experience!
★★★★★ 5/5
TrustpilotContract renewal
Recently resigned for a new year in the property, the process was all handled by email and it was quick and easy with no issues whatsoever. Nikki was very helpful in keeping the process smooth. Great as always.
Joe · 29 January 2026
★★★★★ 5/5
GoogleNathan and the team at CPS really have the most effective and efficient service model for selling property that brings fantastic results. Within a fortnight, from the initial house valuation to photos, marketing and our open house, our house had 14 viewings and 5 offers on the table. We could not have asked for any more. Professional, efficient and customer focussed - what more can I say except thank you !
Ann · 14 June 2023
Agent replied · 13 June 2024
Hi Ann. This is absolutely wonderful to hear. Thanks ever so much for taking the time to leave a review!
★★★★★ 5/5
TrustpilotNikki was awesome
Nikki was awesome, I was stressed about renewing our contract because of some complex financial situations but it was a lot easier than I thought it would be :)
Lemony · 9 April 2026
★★★★★ 5/5
GoogleWe had a fantastic experience working with Sian at CPS. She is a skilled estate agent who did a great job of selling our house. CPS as a company were also very good. Everything was easy and very well organised with good communication. Would highly recommend.
Rachel · 2 November 2024
Agent replied · 9 November 2024
Hi Rachel - thanks so much for the wonderful review. We're so happy that Sian was able to assist you on your selling journey.
★★★★★ 5/5
Trustpilotwe recently went through the process of…
we recently went through the process of renting a uni house! Derry was absolutely amazing and was really helpful with the process. She answered all our questions clearly and made our experience overall amazing! She was so so lovely and i couldn’t recommend her enough!
Poppie · 18 October 2024
Agent replied · 31 October 2024
Thank you for your wonderful feedback! We’re delighted to hear that Derry made your renting experience so smooth and enjoyable, we'll pass your comments through to her.
★★★★★ 1/5
TrustpilotMould, Mushrooms, and Poor Management
I lived in a property on Cosmeston Street with severe damp and mould that was never properly fixed, despite repeatedly reporting it. The situation got so bad I had mould covering my bedroom and even mushrooms growing inside the property.
BenMogs · 30 April 2026
Agent replied · 3 June 2026
Dear Ben,
We’re sorry to hear about your experience and the impact this has had on your time in the property.
As the managing agent, our role is to act on behalf of the landlord by arranging inspections, obtaining specialist advice, and coordinating any works that are required. At each turn, we involve the landlord and seek their authorisation to proceed with the work that is being recommended to us.
In this case, the concerns raised during the winter period were acted on promptly, with multiple inspections arranged, including visits from independent specialists such as Prokil and One Solution Wales, both of whom attended the property and provided written reports.
For that reason, it’s inaccurate to suggest that there was no investigation or that the matter was not being addressed. Throughout the tenancy, we:
• arranged repeated inspections and specialist involvement
• provided guidance on heating and ventilation to help manage condensation and mould
• supplied equipment, including a dehumidifier
• liaised with the landlord to progress further remedial works
Following the most recent assessments, additional works have been agreed and are scheduled to take place on 4th May. These types of issues can require a period of monitoring and drying out before the appropriate long-term solution can be implemented, which is why a staged approach has been taken.
It’s also important to note that condensation and mould can be influenced by how a property is used. During visits, there was evidence that heating and ventilation were not being used as advised, which can significantly contribute to the conditions described, even where systems are in place and working. The dehumidifier and fan were required longer than was first imagined because the heating was not being used.
We do appreciate how frustrating damp and mould can be to live with, and where issues arise, the focus is always on investigating and resolving them appropriately. In this case, that has involved ongoing inspections, independent specialist input, and further works now arranged. Additionally, we successfully agreed a rent rebate with the landlord on your behalf.
We’re disappointed that this wasn’t raised through our formal complaints procedure at the time, as this would have allowed for a structured review and escalation if needed.
Kind regards,
The CPS Homes Team.
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