Trusted Agent profile · Cardiff
★★★★★
1,749 reviews across 3 platforms
66 Albany Road, Roath, Cardiff, CF24 3RR
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 66 Albany Road, is rated 4.2 out of 5 across 1,749 reviews on three platforms, including 575 Google reviews rated 4.3.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly and approachable staff
I have recently moved into a property shown to me by Jordan, who has been extremely helpful with any enquiries I have had. He has responded to me very fast and is always very approachable and friendly. My experience so far has been brilliant and I am very happy with my new flat
4/5
TrustpilotJack was a great salesmen
Jack was a great salesmen, knew immediately when we liked or didn't like a property, was honest and safe behind the wheel when driving between properties.
5/5
TrustpilotChelsea Cannon who works at CPS was…
Chelsea Cannon who works at CPS was extremely helpful. I had to contact her several times during the purchase of the property and she went out of her way to answer our queries. Nothing was too much trouble! I would definitely use CPS in the future. Thanks again!
5/5
TrustpilotExcellent work
Excellent work, proactive and keep in communications at all times. If I ever move again will use Nathan and team!
5/5
TrustpilotGreat Service from the Maintenance Team
The help we have recently received from the maintenance team at CPS has been brilliant. Vicki Magill in particular has been extremely helpful throughout the process and has always been on hand to answer any questions we had whilst the maintenance work was being carried out. Her professionalism, patience and kindness really helped make a stressful situation less stressful! Thanks, Vicki!
5/5
GoogleThe professionalism and friendly service is second to none! nice to see pepole in there work still care
Thanks so much Greg for your lovely comments.
5/5
Googlemy experience with cps homes is excellent. mrs Emma George so helped nice to did prcedures so fast.
Hi Reni, that's great to hear. Thanks for taking the time to leave us a review and for the 5 stars! :)
5/5
GoogleHelpful and responsive. Tiffany deserves a particular mention for being so engaging and responding swiftly to any queries.
Fab. Thanks Elin, we're glad you had such a great experience with Tiffany and our lovely team!
5/5
GoogleJordan has consistently found great tenants, is communicative and professional and understands completely, my needs as a landlord
Hi Alexandra, Thank you so much for taking the time to leave a review for Jordan. Your feedback means the world to us and we'll make sure we keep up the good work!
5/5
TrustpilotI can‘t rate CPS highly enough
I can‘t rate CPS highly enough. They have been extremely supportive and reliable; they have been using their own initiative and competently dealing with issues that other agencies would have found beyond their call of duty.
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotLovely team at CPS very helpful and…
Lovely team at CPS very helpful and friendly, I felt the process from booking an appointment to view the property right to collecting my keys was smooth and hassle free. Would definitely recommend CPS homes to those looking to rent!
5/5
GoogleExcellent service especially from Florence Bailey, for making the process a seamless one.
We're thrilled to know you had such a great experience and we appreciate your positive feedback - thank you!
5/5
TrustpilotThank you CPS properties for selling…
Thank you CPS properties for selling our home, the whole experience was amazing, from the moment we meet Manager Sian we felt at ease, she was so professional and welcoming, it all went so smoothly from Scott taking the video and photos (lovely guy) to us selling and Sian getting us over the asking price, thank you CPS we really appreciate it, from the O’Connor family
4/5
TrustpilotCPS have given me a fantastic service…
CPS have given me a fantastic service for the last 8 years. Whether it be accounting, advice, managing tenants or organising tradesmen to fix problems they haven't let me down. The only area I'd wish to improve is the end of tenancy inspection - problems are picked up by new tenants, which should have identified during this inspection and charged against previous occupants bonds. Apart from this I fully endorse CPS!
1/5
TrustpilotTime wasters
Rang them up to find a tenant for my rental property, ask me every question under the sun about myself (data grabbers). Finish with great you’ll get a call back. Still waiting for the call 2 months on.......
Good Afternoon Christian, Thank you for taking the time to leave a review. We are sorry that you are not happy with the service you have experienced. The last two months have been challenging for everyone, with many members of our staff working away from the office due to Covid-19. Whilst this does not excuse a lack of communication, it has meant there has been a slight delay in correspondence recently. However, this is something we are seeking to overcome with more staff returning to the office over the next few weeks where possible. When prospective Landlords call us, we have to gather relevant information in order to establish how best to help and advise you. We wouldn’t want to wrongly advise or mislead you, but you only have to give us information you are comfortable doing so. Again, we can only apologise if you feel we asked for too much information at that stage. We would love to have a discussion with you within the next week to see if we can rectify this, and help find tenants for your property. We have messaged you to obtain updated contact details, if you would like to discuss options with us please do get in touch. Many Thanks.
5/5
GoogleThanks for showing me around the property, very professional and helped with any questions I had.
Great to hear - thanks David.
5/5
TrustpilotExcellent Service and Back Up
CPS have provided us with an excellent service for both managing our property and sourcing new tenants. Communication has been first class and we have been relieved of any worries from being property landlords. Thank you!
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
1/5
GoogleWe signed for a house with cps, paid the agency fee's and then 2 weeks later they rang to say they had made a mistake, sold the house and we couldn't have it anymore. They were then really funny about giving us our money back and it took 4+ weeks of repeatedly going in and asking for it to get it back. The exact same thing has happened to other people too.
5/5
GoogleGreat and prompt reply by Max Evans, I was able to secure a lovely apartment in Cardiff.
Hi Nurudeen, we're thrilled to hear you've had such a wonderful experience with us & Max! Many thanks for your kind review.
5/5
TrustpilotCPS media team
Scott and Josh in the media team were very friendly and helpful. Josh arrived promptly on the day of the appointment. He went around the house taking photographs and made a video. I am really pleased with the results and the quality of the end product will be a great way of marketing the property to tenants.
5/5
GoogleLovely staff and great journey from start to finish! Everyone was very friendly and Emma who showed us the property was ready to answer any questions. Every phone call we had was positive, would definitely recommend.
5/5
TrustpilotGreat slick service
Great slick service for landlords and nicely marketed. Flar was rented out in a matter of days.Thanks! Harri
5/5
GoogleGreat information about the property and very helpful
Thanks Oliver!
5/5
TrustpilotCPS sold our house very quickly
CPS sold our house very quickly. They were thoughtful, communicative and clear. Angela and Sian were great.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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