Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAsk for Nathan ⭐⭐⭐⭐⭐
Nathan Walker, director of sales at CPS Homes was incredibly helpful and absolute pleasure to deal with from the moment I viewed the property, through to completion. Things took a little longer than anticipated due to the current pandemic situation, however both Nathan at CPS Homes and the developer Coal & Brick LTD were patient in understanding my situation.After sales care and communication has also been incredibly prompt and efficient.Do yourself a favour and request to deal with Nathan directly if you have the chance!Thank you CPS :)
Rocky · 21 December 2020
★★★★★ 5/5
TrustpilotCharlotte was very helpful with my…
Charlotte was very helpful with my queries and was very quick with her responds.
Veronica · 23 May 2023
★★★★★ 5/5
TrustpilotFriendly and professional
Having decided to move home to Cardiff I browsed CPS Homes website which was excellent, having seen several houses we liked I contacted Sian at there Cardiff office who was most pleasant and professional, she arranged a couple of viewings at short notice of which we attended, again everything was well arranged and relaxed.Having very much liked one of the homes CPS Homes have helped with the smooth purchase with there expertise and friendly service hence I would highly recommend.
Stephen · 3 December 2020
★★★★★ 1/5
TrustpilotThe woman on the phone was rude and…
The woman on the phone was rude and cocky I couldn't believe it! Unbelievable won't be using them.
JoshuaGMNGmartin · 7 March 2024
Agent replied · 12 June 2024
Hi Joshua,Thank you for leaving a review, and sorry your experience with CPS Homes was a less than positive one. We'd love to know who you spoke to, when, and what the conversation was regarding. We'd appreciate it if you could respond with details in the message we have sent you via Trustpilot's private messaging platform. That way, we can verify if a conversation took place, what the outcome of that conversation was, and take any necessary action.Currently, we cannot find you on our database.Many thanks,The CPS Homes Team.
★★★★★ 5/5
GoogleMax E was lovely and a pleasure to deal with on finding our next property. Great viewing and rapid communication - I could not recommend any more. Thank you!
Liam · 14 June 2023
Agent replied · 13 June 2024
We're so happy to hear that you were satisfied with our services - thanks Liam!
★★★★★ 5/5
GoogleWe had a nice smooth experience viewing and securing a property through cps, we were served by Max through every step, very helpful and everything was sorted surprisingly quickly.
Xander · 14 June 2023
Agent replied · 13 June 2024
Great to hear - thanks Xander for taking a few minutes to leave your thoughts, it's much appreciated.
★★★★★ 5/5
TrustpilotAmazing staff
Amazing staff, especially Marta from the Roath estate agents who got me and my partner a new home and was all done very quickly. Thank you for everything.
Louise · 26 August 2021
★★★★★ 2/5
TrustpilotWe chose a fully managed option as …
We chose a fully managed option as landlords with CPS. Although we are resigning due to finding tenants quickly the communication was poor and slow if we received any which was frustrating.Seems the company has a high turnover of staff apart from Flo who is quick to respond and responsive when you contact her.
Daniel · 13 September 2017
Agent replied · 12 June 2024
Hi Daniel, glad to hear we found you tenants quickly and fantastic to see that Flo has been helpful, but we're concerned about the rating and the negative comment. Can we have some more details please? If you could e-mail feedback@cpshomes.co.uk (or reply here), that would be great. Thanks.
★★★★★ 5/5
TrustpilotJordan was helpful and very…
Jordan was helpful and very professional. He answered all my questions.
Lavrish · 26 July 2023
★★★★★ 2/5
TrustpilotConstructor visit during Covid
They didn’t notified us with time that constructors needed to come, while we are working from home due to Covid and when they ask us the next day a preferred hour For 2 constructors to come, they sent the first 2 hours before and the second constructor never around
Mr · 28 May 2020
Agent replied · 12 June 2024
Good Morning José,Thank you for taking the time to leave a review. We can only apologise that you experienced issues with contractors; this should have not occurred. We are going to look into this issue further to ensure that this does not happen again. If you would like to discuss this, please email maintenance@cpshomes.co.ukMany Thanks.
★★★★★ 5/5
GoogleProfessional and efficient. Beth was a great help. Many thanks!
Jack · 18 August 2023
★★★★★ 5/5
TrustpilotDerry Salter from CPS
Derry exuded a great professionalism and courtesy, being punctual and arriving right on schedule, which demonstrated her respect for my time.She took the time to address any concerns I had and patiently answered all of my questions, which made the entire process smooth and stress-free, a gesture that was truly appreciated
Dia · 21 February 2024
★★★★★ 5/5
TrustpilotAbsolutely Brilliant Service
Absolutely Brilliant ServiceFrom the time Nathan called to value our property we have found everyone at CPS Homes to have made a stressful experience in selling our home that more manageable.While everyone in the office showed great professionalism and dealt with us promptly and courteously, we should mention Chelsea Cannon who oversees progression of sales, for going over and above to ensure things were getting done whenever there seemed to be an obstacle.
Gareth · 31 January 2022
★★★★★ 5/5
TrustpilotRe-letting apartment
We have used CPS Homes for the last 6 years for letting our apartment. Our tenants have just moved out and CPS Homes have been extremely good in finding us a new tenant. It was very easy to just tell them what we needed and from when and they did the rest. We have been kept informed throughout the process and it has been so easy to make contact when necessary. We have found that by dealing with one person it has meant that at all times the information we needed was available. The virtual work through is a great idea in these uncertain times and I can only say a big thank you to them for all the help
Little · 25 August 2020
★★★★★ 5/5
TrustpilotGreat consistent service
3 constants in life....taxes, death and Rhys securing market leading rents for my properties each yearAlso Nikki Lewis has excellent knowledge when it comes to the Renting Homes Act legislation, he can explain the changes in layman's terms which ensures my properties remain compliant with the constant changes by Rent Smart Wales & Welsh Govt.
Jake · 27 October 2023
★★★★★ 5/5
TrustpilotRecently completed on my HMO purchase
Recently completed on my HMO purchase. Excellent service from CPS Homes. The additional licensing scheme is currently under review in Cardiff so their HMO knowledge saved me a huge amount of time chasing the council for answers. They kept me updated throughout the purchase and kept on top of the solicitors so that the process didn't slow down when awkward documents were required from the seller. Thanks again for all the help!
Jake · 15 March 2022
★★★★★ 5/5
TrustpilotCharlie was great in helping feel…
Charlie was great in helping feel comfortable and secure in our decision making process and we are grateful for him going the extra mile.
Nelle · 11 March 2022
★★★★★ 5/5
TrustpilotI have been using CPS for the past 10…
I have been using CPS for the past 10 years to manage a property in Cardiff Bay. The team there are extremely transparent and regularly update and manage any maintenance issues as well as the signing of new tenancy's as and when required. Most recently I've had correspondence with Nikki Hamer and Jordan Parry, current tenants are vacating shortly and they managed to find new tenants within a week, even during these tough times. Friendly, fast, efficient, and word thoroughly recommend. Cheers guys.
Chris · 28 July 2020
★★★★★ 5/5
TrustpilotDespite the fact that several visits of…
Despite the fact that several visits of the handyman were needed to sort the problem, Jodie was responsive to emails and very quick in acting and arranging for the plumber to come out!
Customer · 20 March 2020
★★★★★ 1/5
GoogleI was let a flat that wasn't available for renting, they blamed the landlord despite there being various communication with the landlord on my behalf, I was told the landlord didn't know what flat he was talking about!!!
I was told about the flat not being available 4 days before I was meant to pay for 6 months rent, I'm moving from a different part of the country and it really has caused a lot of issues.
Low deposit and no admin fees but it seems that comes at a cost of inexperienced employees.
Andrew · 14 June 2020
★★★★★ 5/5
GoogleReally helpful staff and readily available to answer questions. Communication has been good
Emily · 14 May 2024
Agent replied · 13 June 2024
Thank you Emily, top communication is so important and we're glad we could help :)
★★★★★ 1/5
TrustpilotI have had a very unsatisfactory…
I have had a very unsatisfactory experience with CPS, very unhelpful with all issues we have discussed during the tenancy. On one occasion, we reported that the washing machine was broken and had to wait 3 weeks before getting a new one (there are 8 students in my house). They have repeatedly got tenancy forms wrong and charged ridiculous amounts of money for any change in the tenancy. Recently we added a new tenant to our contract and were forced to pay £375. CPS were not able to justify this high charge when asked and even forgot to put the new tenant on our new contract forms!! Very poor communication, unhelpful, will rip you off for the tiniest thing and provide no support for students. Would not recommend anyone to rent a house with CPS homes.
Jess · 1 June 2020
★★★★★ 1/5
TrustpilotI would give 0 stars if it let me
I would give 0 stars if it let me. The most incompetent letting agency in cardiff, do not use! The staff are rude and unknowledgeable, and I wonder if they have any training at all. Simple issues such as a broken washing machine took them 6 weeks to fix, and a broken lock took them months.The agency pluck random numbers from thin air and expect you to pay them in a matter of days for tasks as simple as altering one name on a form. The agency have consistently lied about the landlord claiming that they did not have any contact with them as they were on holiday, however 10 minutes later sending an email saying that had been in contact with the landlord and he wants to increase the rent! The list goes on, take one thing from this review and DO NOT use CPS homes !!
Do · 1 June 2020
★★★★★ 5/5
TrustpilotCPS. High quality Agents.
CPS have been my property agents in Cardiff since 2015. I was initially attracted to them by articles on renting I found on their website. I have always found them helpful and professional. Recently I had an issue with some tenants and the Property Manager, Mr Rhys Owen, and his team resolved the matter effectively and to my satisfaction.I intend to continue my relationship with them.
John · 4 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
