Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleThe most fraudulent company of all time. They say no fee or deposit, not only did they actually charge us 100 deposit for no reason, they also charge full rent in August when nobody is in the property... Can't say no because they were the only company with 8ppl houses in Cathays. Hate them with such a passion, they will try to take every penny off you at the end of the tenancy unless you provide proof of every little mark and dent in the property before you move in, and even then they take weeks to "process" it
Working · 14 June 2021
★★★★★ 1/5
GoogleThis is a terrible company, they are borderline illegal and they exist to steal your money, I emailed them asking for the answer to a simple question which they ignored for weeks and only respondd when I mentioned I was in contact with legal advice. Incredibly rude and FEES ARE CHARGED no matter what, they dress it up as rent before you move in. I will be reporting them to citizens advice. READ everything before you sign, and hold them to account. Know your law and your writes because they seem to have no problem at all breaking all of them.NegativeResponsiveness, Quality, Professionalism, Value
Rosie · 14 June 2021
★★★★★ 5/5
GoogleCPS Homes sold my flat for me and I found them excellent.
When i put it on the market their selling fees were a fair bit lower than many other estate agents.
Because of Covid and also waiting for probate to come through, the process was dragged out a lot longer than expected, but Angela and Sian always kept me well informed of any news or issues.
All in all I was extremely happy with my experience with CPS.PositiveResponsiveness, Quality, Professionalism, Value
A · 14 June 2021
★★★★★ 5/5
GoogleWe've just bought a house through CPS, and we were delighted how things went. Obviously the agent is paid by and represents the seller, and Angela did that, but at all times in the process she communicated clearly to us what the position was. In particular as we got close to completion she was fantastic: there were some delays coming first from our side (solicitors taking longer than expected) and then from the vendor's side, so that in the end we exchanged and completed about 3 weeks after we'd expected, and I think both parties were a little nervous that things might fall through (we were certainly very tense at the time!). But Angela helped keep everyone calm, and communicated very clearly as to what the delays were, so that we were all reassured that it would go through in the end--which we did, and we're absolutely delighted to be settling in.PositiveResponsiveness, Professionalism
Josh · 14 June 2021
★★★★★ 5/5
TrustpilotCPS homes have rented out my properties…
CPS homes have rented out my properties for over 15 years and they have been brilliant through. They have organised all the maintenance issues, keep me fully informed and my properties have never been empty! They are always professional and courteous and I would highly recommend their services. Sharon B
Sharon · 25 November 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
★★★★★ 4/5
GoogleOverall positive experience at selling via CPS. Staff friendly and good at communicating with me and went above and beyond on certain issues. Would use again in the future for sales
Clare · 14 June 2023
Agent replied · 13 June 2024
Hi Clare, thank you so much for taking the time to leave this review. We're delighted to hear you've had such a great experience with our lovely sales team.
★★★★★ 5/5
GoogleManaged my property for several years and then handled the sale. Excellent services throughout. Good communications, transparent costing, and a consistent high standard of customer service. Certainly recommend in all respects.
Sam · 14 June 2023
Agent replied · 13 June 2024
Thanks Sam for this wonderful review!
★★★★★ 5/5
Googlevery helpful and Roath made the process very easy!
Elin · 16 November 2023
★★★★★ 4/5
TrustpilotCPS homes
CPS have been efficient in sorting out our new flat contract and Velislava has been very helpful answering our questions about a break clause and getting the new contract to us quickly.
Alyson · 22 March 2021
★★★★★ 5/5
TrustpilotNathan and the Team
Nathan, Chealsea and Sian were all amazing! Chealsea was dedicated to seeing the sale through and was emotionally supportive during the process!
Philippa · 27 September 2022
★★★★★ 5/5
TrustpilotChelsea was fantastic throughout the…
Chelsea was fantastic throughout the difficult journey we had purchasing the house. I would highly recommend. Thanks Chalse and the CPS team
Abigail · 27 September 2022
★★★★★ 5/5
Googlehad such an accommodating experience at CPS homes! the people working there definitely made the experience of securing a house a lot less stressful, they helped me and my friends find a good 6 bed house, and even gave us two bottles of Prosecco :) would definitely recommend them for anyone finding a uni house!
Rameesa · 16 December 2023
★★★★★ 1/5
TrustpilotAbsolutely crap
Absolutely crap. Not returning emails. Lying about problems that were wrong with the property before you even moved in. Massive issues with the property when you do move in (we had a literally explosive microwave). Don't go anywhere near them if you can avoid them
Sam · 3 October 2021
Agent replied · 12 June 2024
Hi Sam,Thank you for leaving us a review. We're sorry to hear that your experience with CPS Homes hasn't been as positive we both you and we would like.We've reached out to you via TrustPilot's private messaging platform to find out which you property you rent(ed) from us and to gather further information so that we may look into your concerns in further detail. Speaking broadly, the inventory you signed off when moving in would be detailed evidence of the condition of the property at the commencement of the tenancy, so there should never be reason to dispute the condition of the place as it was back then.If we've been slower than you'd expect to reply to e-mails or haven't responded at all, we'd appreciate it if you could send the relevant e-mails to feedback@cpshomes.co.uk so we may take this up with the relevant department. Our aim is to always respond in an efficient manner, so if this hasn't happened, we'd like to find out why and put it right.We look forward to hearing from you.Kind regards,The CPS Homes Team.
★★★★★ 5/5
TrustpilotLetting in Cardiff
From initial Valuation to getting a Tennant agreement sorted, i have zero complaints to make. Jordan Parry, my letting agent conducted himself with the highest degree of professionalism and has made my property letting experience easy and enjoyable. I would highly recommend CPS Homes to any landlord or Tennant.
Alfie · 18 April 2024
★★★★★ 5/5
GoogleEllie, flo and Jordan were a great help with quick and clear communication throughout
Jamie · 14 June 2023
★★★★★ 4/5
TrustpilotBuying from CPS Homes Ltd
As a buyer of one of their properties I can only comment on the 'touch points' when they followed us up; asking who our lawyers were, or when we were instructing a survey and, finally, when we might be exchanging contracts.After all their fees are not being paid by us, but the seller, so as they work for the seller they don't really provide much of a service to the buyer.However, I can say all contact was professionally handled and that should bode well to anyone wantingt to use them for selling, and letting, of their property.
Marcus · 14 February 2021
★★★★★ 5/5
TrustpilotZara helped me fix my boiler in minutes with a happy heart
Zara helped me fix my boiler in a matter of minutes! Very happy with the customer service today. Very quick and easy, no hassle at all. Thank you Zara!
Molly · 22 September 2021
★★★★★ 5/5
TrustpilotVery professional team
I have recently bought a property through CPS homes. A very easy experience. They represented their client very well and helped me through the purchasing journey in a very friendly and professional manner. Well done Nathan and team.
Peter · 2 October 2018
★★★★★ 5/5
TrustpilotFantastic service from CPS
Fantastic service from CPS, highly recommend.
Gareth · 18 October 2024
Agent replied · 31 October 2024
Thanks, Gareth!
★★★★★ 5/5
GoogleI recently asked CPS Homes to help with finding tenants for my small portfolio of student lets. Friendly and well informed staff team, regular communication throughout the process, quick and efficient response to queries. Superb service!!
Simon · 16 November 2024
★★★★★ 5/5
GoogleEleanor and Fiona have been great to deal with setting up a rental from Ontario Canada was challenging but made easier by these two lovely ladies! CPS has been extremely helpful definitely recommend them!
Kelly · 14 June 2020
★★★★★ 5/5
TrustpilotOutstanding!
Always been impressed with the service at CPS and I would like to thank Cath Taylor for all her help and suggestions - first class!!!
Rob · 7 April 2022
★★★★★ 5/5
TrustpilotAsk for Nathan ⭐⭐⭐⭐⭐
Nathan Walker, director of sales at CPS Homes was incredibly helpful and absolute pleasure to deal with from the moment I viewed the property, through to completion. Things took a little longer than anticipated due to the current pandemic situation, however both Nathan at CPS Homes and the developer Coal & Brick LTD were patient in understanding my situation.After sales care and communication has also been incredibly prompt and efficient.Do yourself a favour and request to deal with Nathan directly if you have the chance!Thank you CPS :)
Rocky · 21 December 2020
★★★★★ 5/5
TrustpilotCharlotte was very helpful with my…
Charlotte was very helpful with my queries and was very quick with her responds.
Veronica · 23 May 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
