Trusted Agent profile · Cardiff
★★★★★
1,733 reviews across 3 platforms
66 Albany Road, Roath, Cardiff, CF24 3RR
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 66 Albany Road, is rated 4.2 out of 5 across 1,733 reviews on three platforms, including 575 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. CPS Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent! Thanks Chelsea!
Excellent! Chelsea was lovely, really friendly and made everything clear to me. The photos looked lovely and my property sold really fast! I felt like the team really cared about me and were on my side. 10/10 would recommend for sales.
5/5
GoogleJordon was really warm and welcoming and answered all my queries promptly. Thank you for helping me find home.
5/5
GoogleNadine is super friendly and was very helpful at helping me in finding my first rental outstanding service :)
4/5
TrustpilotAlmost perfect
Everything was great. The staff were very helpful on viewings and were willing to answer any questions we had. The only issue I had is that having to pay a deposit of £350 within two weeks has really set me back financially for the term.
5/5
TrustpilotRhys and his team were excellent
Rhys and his team were excellent. Efficient. Attention to detail. Good communication throughout the process. I highly recommend.
5/5
TrustpilotThe whole sales team were amazing
The whole sales team were amazing. They were very friendly easy to talk to very professional and efficient. From the first valuation the measuring and photographing to viewings and dealing with the offers as they came in we were kept informed all the way it was a pleasure dealing with the team. I would have no hesitation recommending cps homes
5/5
GoogleFlorence was lovely and very helpful made finding a good house a lot less stressful
5/5
GoogleExcellent service. Ive been with CPS for a few years and they have been outstanding. They are always there for me if I need any advice or have any queries and are professional and knowledgeable - keeping me up to date with any regulatory changes and advising me what to do. Im very pleased with the vast of range of services they offer.
5/5
TrustpilotMultiple successful house sales!
This is not the first time I have used the services of CPS Homes to sell a property. I have always received excellent advice and after sales service. Their successful sales team are friendly and well informed about sales in particular areas. I would always recommend anyone selling a property to go to CPS first!
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
Trustpilotexcellent service
thank u CPS home for managing all my properties and they are truly professional !!.The team give good advice and Patch is very efficient in getting good tenants on time hence reducing any void period.many thanks again for your great service !!Mrs Lim
5/5
TrustpilotA long and winding road
Recently sold a property through CPS and have been impressed with the service from listing through to completion. Great photos from Scott showed off the property, Social media and Rightmove utilised to fill the diary with viewings before Sian nailed down multiple offers.Due to the current market conditions I had considered marketing the property myself. The Sales Progression support from CPS was however first class and head and shoulders above various "Internet Based Estate Agents" (we dealt with 2 thoughout our journey). Chelsea in particular was crucial in keeping everyone in the chain aware of any developments with regular communication. After various hurdles this was integral to the eventual success of the chain.Thankyou to Chelsea + CPS, we love our new home!
5/5
TrustpilotExcellent service for selling my house
CPS provide great value for money on their sales service. In terms of cost they are competitive with all of the other estate agents, but CPS provide much higher quality photography and marketing. I was able to achieve a price that was 25k higher than the price that other estate agents were willing to market my property for. This shows how well CPS were able to showcase the hard work that went into my renovation, which in the end was well worth it!
3/5
TrustpilotUnable to have second viewing...
Don’t understand the policy of not having second viewings, has meant one of our housemates is renting a house without having seen it (we were not told about this policy until we enquired). This policy needs to be made clearer, and from the start. Other than that CPS seem OK, but haven’t actually rented with them before.
Good Evening, Thank you for taking time to write a review; we value feedback from everyone! Our policy around no second viewings comes from not wanting to overly disturb the current tenants by organising excessive viewings. Similarly, with the speed in which properties get rented, if we committed to a second viewing it could be that another group who previously viewed it come in to secure it in the meantime, as a property cannot be reserved until the Holding Deposit has been paid - and we wouldn’t want you to miss out! This said, we completely see where you are coming from and would never want to force anyone to make a decision if they were not comfortable doing so. Where situations such as yours arise, we would always be happy to facilitate a second viewing by passing over your contact details to the current tenants, so that you can organise this with them directly. Most groups are happy with this as it means you will be able to visit the property at a more suitable time as you are not restricted to our office hours. We would still be more than happy to organise this for you if you would like! If so, please contact us directly at general@cpshomes.co.uk or by calling the office on 02920668585 to get this set up. I hope this clarifies things for you, and if there is anything we can still do to help please let us know! Many Thanks, CPS Homes
5/5
TrustpilotFantastic service
I have to say that cps have been amazing to deal with and Jordan was a great help with the process keeping in Regular contact and finding us the perfect apartment, and all the team were professional and very helpful ,👍
5/5
GoogleExcellent and efficient service from Rhys and his colleagues. They manage my property very well. Highly recommended!
Thank you James for your lovely comments!
5/5
TrustpilotJordan Parry CPS
I have been a client of CPS Homes since they opened their offices in Cardiff Bay and have used them to market my properties in the Bay Jordan Parry in particular has always been my first point of contact at the office and has provided an exceptional level of professionalism in dealing with all my business needs as a landlord and has dealt with all my Lettings in a stress free manner Well done Jordan keep the good work up David George
5/5
TrustpilotThis time round CPS homes have been…
This time round CPS homes have been extremely helpful in meeting my requirements whilest arranging to move during the lock down period. Cath has been very attentive in the communication and planning leading up to my contract signing. Very happy.
5/5
TrustpilotAlways ask for Tamara!…
Me and my flat mate were so chuffed with our experience here!! We had Tamara and she was beyond helpful as we weren’t sure about the process of renting a house at all! She was so enthusiastic and lovely, just making the experience so much better (while also just finding us the dream house)
Thank you for taking the time to leave us feedback. We're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care! CPS Homes
5/5
TrustpilotHelpful staff
Florence was extremely helpful and understanding of our situation and made the process as stress free as possible. Thank you!
5/5
TrustpilotPositive Experience
Dealt with CPS Homes and Tiffany as a buyer. It was a positive experience and the viewing process and beyond was professional and helpful. They were acting as agents for the seller, which is their job, but making it easy to view and go forward from there helps everyone. We bought a flat CPS were marketing and if we were to sell it in future we would start by approaching them to do so.
5/5
GoogleIn last couple of months, our properties came up for rental reviews and new tenants. Between Rhys Owen and Jordan Perry's team, they managed to bring the rents to the market value and got the new tenants. This team is credit to CPS Homes. Well done. Thank you.
5/5
TrustpilotThe best.
Jordan is the best and helped us to secure an apartment. Thank you!
5/5
TrustpilotOperators were very helpful
Operators were very helpful, professional and fast with all enquiries. They were able to offer advice and made checks for me reliably. All in all took only a few hours to have my whole booking arranged.
5/5
TrustpilotCame in today to get a house
Came in today to get a house, Billy was super helpful and we we found a house and signed so quick and efficiency
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. CPS Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
