Trusted Agent profile · Cardiff
★★★★★
1,730 reviews across 3 platforms
66 Albany Road, Roath, Cardiff, CF24 3RR
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 66 Albany Road, is rated 4.2 out of 5 across 1,730 reviews on three platforms, including 572 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. CPS Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleExcellent. They were brilliantly supportive when there were issues in our ongoing chain & of our family circumstances. We would and have recommended to anyone selling in our Cardiff.
Thank you so much for the fantastic review Ffion! Your kind words about our support truly mean a lot to us.
5/5
TrustpilotI am writing regarding my experience…
I am writing regarding my experience with Mr Gareth Coleman of CPS Homes who has visited my property recently ( a periodic inspection ) and sent me an excellent detailed report, backed by clear photos and helpful suggestions.Many thanks Gareth.A Y IzzidienLandlord
5/5
TrustpilotGreat service …
This is not the first time dealing with CPS, all I can say great service and they are very helpful, thank you guys for all hard work.
Great to hear - thanks, Sahel!
5/5
TrustpilotFive star Florence
Thankyou so much CPS homes with finding me and my dad our first tenant ! Florence was such great help and what a lovely girl she is 😁hope to deal with her again !
1/5
TrustpilotScum
Rented with them a year ago Never again Never sorted anything that should have beenCharged me over £300 for cleaning that they never did (I was/am in touch with the new tenants in this flat and they didn't do anything that they said they needed too)Absolutely scumbags who don't deserve to be in business. I look forward to helping with any case against them.
Good Afternoon Joshua, Thank you for taking time to record your comments. We have a dedicated Maintenance Team who respond to all maintenance issues as soon as they are reported. I can see that you reported very few issues throughout your tenancy, and these were in relation to your heating and the communal door. With the heating, we advised how to get this working straight away, and with the communal door, the Landlord attended the same week to rectify this issue. Similarly, we strongly encourage tenants to annotate their inventory to reflect the condition of the property when they move in, to make us aware of any issues. In your case, you did not make and further notes to the inventory and as such, we were not to know of any further problems. For all properties that we manage, tenants deposits are held in the Deposit Protection Scheme, as required by the Government. What this means is that where tenants do not agree with charges made against them at the end of their tenancy, they can take this to the ADR (Alternative Dispute Resolution) who seek to resolve the issue, based on evidence, from a neutral standpoint. Whilst you claim that you were charged £300 for cleaning, I can see that the actual charge was £75.50, and undertaken by a local cleaning company who have no relation to any member of CPS Homes staff. The need for cleaning was agreed with yourselves when we attended with you for a checkout inspection. You chose not to take the claim to the ADR, and agreed the amounts with us directly. Further exploration highlights that the new tenants have not reported any issues such as the ones you mention either on their inventory or to our Maintenance Team. If they are experiencing any issues, they will need to get in touch with us as soon as possible so that we can rectify these problems for them. Many Thanks.
5/5
TrustpilotExcellent
Excellent, friendly team, with great communication. The marketing photos and videos they do are amazing. Very impressed!
5/5
TrustpilotI cannot say how pleased i am
I cannot say how pleased i am with the service provided by the CPS team who between them kept me informed at every stage.
5/5
GoogleVery quick and smooth experience. Signing contracts and sending ID documents was very easy with clear instructions on what was needed.
Thanks Lucy for taking the time to leave your thoughts, so happy we could help.
5/5
GoogleThanks for Florence Bailey and CPS Homes finding me a new home. Florence made the process sommthly and efficient. Highly recommend.
5/5
TrustpilotGreat service
Great service! I’ve viewed many properties with CPS Homes, each time Tiffany has been really helpful with arrangements. Always accommodating with my schedule!
5/5
TrustpilotThankyou to all the CPS Sales team!
Thankyou to all the CPS Sales team. They made buying my first home a breeze. Tiffany and Chelsea were always there to help!
5/5
TrustpilotBest estate agents in Cardiff
This is the 2nd home I’ve sold & both times regrettably I wasted time by trying to sell with different estate agents but both times ended up going to Sian at CPS Homes to sell my property instead. CPS Homes are honest & reliable and kept in communication throughout the sale process being extremely easy to deal with. Next time I’ll be sure to go straight to CPS and avoid messing around with other estate agents.
5/5
GoogleI had the pleasure of dealing with Jordan Parry and Amber, and I must say their service was absolutely outstanding, Communication was flawless as they promptly responded to my calls and emails. My renting process was smooth and stress-free.
They are fab aren't they! Thanks Hammed for taking the time to leave your thoughts :)
5/5
GoogleVery helpful and supportive staff securing a great rented flat for myself within two days!
Thank you for the great review, Timothy!
5/5
TrustpilotCath was incredibly helpful and…
Cath was incredibly helpful and friendly when dealing with a maintenance issue. She went straight to the landlord to resolve the problem, and communication was very swift.
1/5
GoogleFake reviews all over this space. Ask people on Reddit what Cardiff really thinks. Also if an account has one review or even 2. Just stop to think why they'd review a awful agency page?
Hi Jacob, As we cannot locate you as an active or recent prospective contract-holder, prospective buyer, contract-holder, buyer, landlord or vendor on our database, we’d like to know more about the dealings you’ve had with us. You may submit information to feedback@cpshomes.co.uk. No reviews on this page are fake. They are all submitted by customers within the aforementioned categories. We look forward to hearing from you. All the best, The CPS Homes Team.
5/5
TrustpilotSian and her team were amazing selling…
Sian and her team were amazing selling our house. Nothing is too much trouble. Customer service is great and are extremely helpful and friendly. They always keep us informed of what is going on and what is needed. Would really recommend them. Best by far.
5/5
GoogleFlo was very kind and helpful. Quick with information and advice and ready to help out! Lovely experience after trying to secure accomodation with other places
5/5
TrustpilotThank you to Flo and Rhiannon who moved…
Thank you to Flo and Rhiannon who moved this process very swiftly. Responded to emails promptly and kept us informed the whole time.
5/5
GoogleErin showed us around property's she was absolutely lovely and answered all our questions.
Fab to hear - thanks very much for the review and five stars Ffion
5/5
TrustpilotAgain a happy Landlord...
Again a happy Landlord...CPS homes, Rhys and his team rented both our student properties within days of advertising,Thanks again.
1/5
TrustpilotRipped us off hundreds
Ripped us off hundreds. Charges made for problems we didn’t cause and had proof.
Good Afternoon Khalid, Thank you for taking the time to leave your review. In order to minimise any deposit disputes, we give all tenants of properties we manage the opportunity to record the full condition of the property on the inventory when they first move in; we also meet them for a check in inspection to confirm this in person, which we did with yourselves. When tenants move in, we stress the importance of completing the inventory and noting down everything to ensure they do not get charged unnecessarily. All of the issues you were charged for were raised at your checkout inspection and not recorded on the original signed inventory, so would be your responsibility. For all properties that we manage, tenant’s deposits are held in the Deposit Protection Scheme, as required by the Government. What this means is that where tenants do not agree with charges made against them at the end of their tenancy, they can take this to the ADR (Alternative Dispute Resolution) who seek to resolve the issue, based on evidence, from a neutral standpoint. Yourself and your housemates chose not to exercise this, as once you received the breakdown of claims from your deposit from us, you accepted the amount to be returned to you. Whilst we do take our own photos for evidential purposes at the checkout, you would have been given the opportunity to contest this amount and supply any further evidence should you have disagreed with the amount to be awarded to you, both through us and the ADR. Many Thanks.
5/5
TrustpilotA sale of two houses….
Angela took on the sale of two houses for us and managed them beautifully. She arranged open houses on consecutive days quite soon after seeing them herself and showed at least 35 people around over the two days. Both houses were sold on their open day. Her pleasant manner and her competency made the whole process easy. I would recommend her and CPS when selling. They kept in touch with me on the progress of both houses and chased the professionals involved which took the pressure off selling two houses at the same time. Thank you!
5/5
GoogleCPS is a place you can trust. Mr Rhys Owen and Ms Jessica Jones have recently helped to letting my properties in Cathays. They are very friendly, considerate, patient and professional!
Fantastic to hear, Ming!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. CPS Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
