Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotRipped us off hundreds
Ripped us off hundreds. Charges made for problems we didn’t cause and had proof.
Khalid · 4 May 2020
Agent replied · 12 June 2024
Good Afternoon Khalid, Thank you for taking the time to leave your review. In order to minimise any deposit disputes, we give all tenants of properties we manage the opportunity to record the full condition of the property on the inventory when they first move in; we also meet them for a check in inspection to confirm this in person, which we did with yourselves. When tenants move in, we stress the importance of completing the inventory and noting down everything to ensure they do not get charged unnecessarily. All of the issues you were charged for were raised at your checkout inspection and not recorded on the original signed inventory, so would be your responsibility. For all properties that we manage, tenant’s deposits are held in the Deposit Protection Scheme, as required by the Government. What this means is that where tenants do not agree with charges made against them at the end of their tenancy, they can take this to the ADR (Alternative Dispute Resolution) who seek to resolve the issue, based on evidence, from a neutral standpoint. Yourself and your housemates chose not to exercise this, as once you received the breakdown of claims from your deposit from us, you accepted the amount to be returned to you. Whilst we do take our own photos for evidential purposes at the checkout, you would have been given the opportunity to contest this amount and supply any further evidence should you have disagreed with the amount to be awarded to you, both through us and the ADR. Many Thanks.
★★★★★ 5/5
TrustpilotA sale of two houses….
Angela took on the sale of two houses for us and managed them beautifully. She arranged open houses on consecutive days quite soon after seeing them herself and showed at least 35 people around over the two days. Both houses were sold on their open day. Her pleasant manner and her competency made the whole process easy. I would recommend her and CPS when selling. They kept in touch with me on the progress of both houses and chased the professionals involved which took the pressure off selling two houses at the same time. Thank you!
Dr · 21 October 2022
★★★★★ 5/5
GoogleCPS is a place you can trust. Mr Rhys Owen and Ms Jessica Jones have recently helped to letting my properties in Cathays. They are very friendly, considerate, patient and professional!
Ming · 14 February 2024
Agent replied · 13 June 2024
Fantastic to hear, Ming!
★★★★★ 4/5
TrustpilotMaintenance
Very quick help with maintenance problems! Thanks to Lydia Davine and Chad.
Customer · 10 November 2020
Agent replied · 12 June 2024
Thank you for taking the time to leave us feedback. We're hoping we can work to convert your 4 stars to 5 next time but are glad you are happy! We do hope we can be of assistance in the future. Take care! CPS Homes
★★★★★ 5/5
TrustpilotExcellent
Pleasure to deal with and always available for updates. Nathan and his team do exactly as it says on the tin. I would highly recommend them.
Mr · 12 May 2023
★★★★★ 4/5
TrustpilotTeam CPS
Thank you to 'team' CPS! The marketing and selling of my former property was first class. The photographs and video are what sold it. The only reason I didn't give a 5* was because the length of time from sale to completion was hideously long. Nothing to do with CPS but I now understand why it is such a stressful experience for all concerned. 'The Subject to Contract' was explained that it could take up to 3 months but not 'Why' it takes that long. The paper trail between conveyancers is a complete nuisance for buyer and seller and this is where the Estate Agent becomes piggy in the middle. They have done their job but are then at the whims and vagaries of solicitors' annual leave and whatever other excuse they choose to put forward for delays. No reflection on CPS but we all seem to be victims of this unnecessary chain. Diolch am eich gwaith.
David · 30 September 2022
★★★★★ 5/5
Trustpilot5* Estate Agent
Following several word-of-mouth recommendations, I chose CPS Homes to sell my property in Cardiff.Every aspect of the process was excellent and hassle-free. From the class-leading standard of photography and advert listing, to the personal and professional service provided by each team member involved. It really serves to place CPS far above the competition. They really went above and beyond to meet my specific needs.For my money, it's the only serious choice in Cardiff Real Estate, and wouldn't hesitate to use again for buying or selling a property.
Paul · 27 September 2022
★★★★★ 5/5
GoogleJordan was really friendly and helpful throughout the viewing/signing process for my new flat! Thankyou 😊 …
Caitlin · 16 December 2023
★★★★★ 5/5
GoogleGreat customer service and very helpful. Would recommend this agency very much. Cameron and Flore were great
Ioan · 16 December 2023
★★★★★ 5/5
TrustpilotExcellent service provided by cps homes…
Excellent service provided by cps homes for my house to let for students in Cardiff
Abhaya · 20 November 2025
★★★★★ 5/5
GoogleMy housemate and I are first time renters and have had a great experience with CPS so far. Florence worked with us through the process and has been a huge help and really supportive and made our experience extremely positive.
Katharine · 14 June 2023
Agent replied · 13 June 2024
Hi Katharine, we're thrilled to hear you've had such a wonderful experience with us, many thanks for your kind review.
★★★★★ 4/5
TrustpilotJordan was fantastic with us…
Jordan was fantastic with us yesterday!! Couldn’t ask for anyone better to help us find our house for July. The overall experience was good and everyone was helpful, especially Jordan. Thank you Jordan for helping us!
Moll · 8 March 2022
★★★★★ 5/5
GoogleJordan and his colleagues went out of their way to help me find a suitable flat. Would highly recommend this service.
Rudi · 27 July 2024
Agent replied · 24 August 2024
Thank you so much Rudi for your kind words and taking the time to leave us a review.
★★★★★ 5/5
TrustpilotCPS is efficient and productive!
CPS is friendly, proactive and a competent letting company. Jordan Parry is a great guy who always helped me in many deals, a very knowledgeable and productive member. Would stay with this company😃
Huang · 12 July 2022
★★★★★ 5/5
GoogleHad a great house viewing with Jordan from CPS homes. Was given a thorough walk through of the house and key information and all my questions were answered. Great service all round!
Selom · 16 December 2023
Agent replied · 13 June 2024
Thanks so much for taking the time to leave your thoughts Selom - so happy we could help! Agreed - Jordan is fab!
★★★★★ 5/5
TrustpilotHelpful :)
I was helped by Zara Lawes, she was quick and helpful with all of my emails and was very polite! I had some maintenance and cleaning issues at my apartment and they were all solved without any stress.
Louise · 1 October 2021
★★★★★ 5/5
GoogleHad a viewing on a house, booking that was simple. Viewing was informative and very natural. House was in really good condition which I have reserved, so can't fault that. Just got to sign the contract now. everything has been really easy, hope it lasts :)
Sam · 15 June 2019
★★★★★ 5/5
GoogleCPS have been great ,very professional,great keeping in contact with regular updates and information on all matters cannot fault them
Anthony · 3 August 2024
Agent replied · 24 August 2024
Thanks Anthony, very happy to hear this and we appreciate you taking the time to leave your thoughts.
★★★★★ 5/5
TrustpilotWanted to sell my home so we put a call…
Wanted to sell my home so we put a call out to agents in our area CPS was the only one that responded striaght awayThere was no pressure from Nathan and chelsea so it was easy to use themOver this period they held our hand by way of updates and adviseCPS have not just sold our house but became friendsWe would recommend them to anyoneBest wishes and thanks to all at CPS
Greg · 12 May 2023
★★★★★ 5/5
TrustpilotCPS Homes
CPS Homes and in particular the agent Nathan Walker provided a highly professional and diligent service. Nathan was hard working, enthusiastic and was always at hand to answer any queries regarding the sale of my property.I cannot recommend CPS Homes highly enough.
Dylan · 25 September 2020
★★★★★ 4/5
TrustpilotThe CPS service was very good
We had great service from Nathan and Claire. There were a few little issues to start with, largely because we were not living in Cardiff and communications were difficult, but the support from CPS, especially in the final stages of the sale, was excellent.Keith & Wendy
Keith · 15 February 2019
★★★★★ 5/5
GoogleFlorence and the team have been very professional, informative and helpful.
I’m super excited to move into my new home.
Aisha · 18 August 2023
★★★★★ 1/5
TrustpilotPlease don't go with them
I am with them at the moment and they haven't considered this pandemic at all but they only put even more pressure on us now. i have lost my job and i told them and they don't even care but they add more late chargesthey don't even bother to come to my house to fix few issues with it
Ali · 24 April 2020
Agent replied · 12 June 2024
Hi Ali,We appreciate that the precarious climate surrounding the COVID-19 pandemic has impacted us all one way or another, with many losing their jobs or being put on furlough.Students or professionals, we encourage all of our tenants who are experiencing any difficulty to come forward so that we are able to liaise between them and the landlord and come to mutual agreement/payment plan. We are pleased to report that we have already agreed a large number of payment plans between tenants and landlords.No late rent charges have been added where tenants have been in touch to let us know they are in financial difficulty and have entered into a line of open communication with us. As such, we would encourage you to contact our Albany Road branch on 02920 454555 or roath@cpshomes.co.uk so that a payment plan can be agreed for you moving forward.Thank you.
★★★★★ 5/5
TrustpilotKelsey has been quick to answer any…
Kelsey has been quick to answer any queries I have, efficiently and politely. Thank you.
F · 29 November 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
