Trusted Agent profile · Cardiff
★★★★★
1,737 reviews across 3 platforms
66 Albany Road, Roath, Cardiff, CF24 3RR
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 66 Albany Road, is rated 4.2 out of 5 across 1,737 reviews on three platforms, including 575 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. CPS Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleFlorence has always been very prompt and helpful in answering our questions and has guided us through the letting process professionally. We are delighted that tenants have been found for our property within a few days of CPS Homes putting it on the market.
1/5
Trustpilot119 Days to Return a Deposit
If it could go lower Id put lower.Seriously this is easily the worst company I have ever had to deal with. Waiting all year for a new toilet seat (apparent they were waiting for parts), further breaking things that were already broken and showing up with no notice to trample people through the house. To top this all off they took 119 days to return a deposit. When you read the reviews just ask yourself. Is this review written by a tennet? Or better yet a student? I dont see many positive reviews from that demographic.EDIT:Just a small update I would like to mention CPS have attempted to remove 93 of 202 reviews this year. They removed 44 due to the reviewer not responding to trustpilots edits and only 1 was found to breach trustpilot guidlines.Further Edit:They have currently failed to provide any evidence that any of the items I was charged for from my deposit were accually purchased. It has been 207 days since I left the property and CPS are still making life difficult.
5/5
GoogleSaw a few properties with CPS and even managed to fit me in very short notice to see a property on the same day I called and asked. Clearly very knowledgeable about the process and the flat itself, very helpful too in recommending properties and answering all my questions :) Would definitely recommend!
Thanks, Nye!
1/5
TrustpilotDisgraceful!!
I am absolutely disgusted with this company!! Everything seemed to run smoothly to get you moved in and to take your money. However when it comes to leaving....... well just be prepared!! I gave a months notice but in their eyes I should of let them known the day before and will now be liable for a whole extra months rent!! Luckily another poor tenant signed up to it so didn't have to pay the full month! When it comes to a problemSSS well..... I was left with a whole in my ceiling which came home to at 11pm at night on a Friday, worrying it will collapse over the weekend, with more water patches on the ceiling creating mould!! Over a month and still not fixed even though I had about 3 people come to take pictures!! Which didn't get fixed still when I left. I had a cupboard/wardrobe that no joke smelt of sewage did not get fixed till the week before I left!! Towards the end the sofa got replaced.... but was left with 2 sofas I'm a small 1 bed, wasnt great!! When they did take it away I wasn't aware of the people coming. So much for 24 hours notice!! Now trying to get my deposit back.... well they took £70 for cleaning....... a tiny 1 bed apartment that was already clean!!!!!! And a few days of extra rent, which is fine. Recieved email stating what they would be taking from the deposit and will receive an email from dps, after many angry phone calls I was then told I would have to deal with DPS as they have processed their end!! Which when I type details they have no record!! So nearly a month later and 20 weeks pregnant with no support, again I will be making a phone call to get my money back I'm so in need off!! So please take caution with this company and please take before and after pictures!! Thanks CPS for the AMAZING service..... NOT
2/5
TrustpilotBe careful dealing with this firm.
I would not recommend using CPS as a lettings agency. Despite multiple reassurances that work would be done on our garden and a leaking roof, we lived in the house for 2 years with no work done.When it comes to receiving our deposits, we are yet to receive the full amount - the landlord claiming expenses unfairly. Our contract states that CPS takes photographic evidence at the start of our tenancy, which was not done. We then had to rely on our own photographic evidence and schedule of condition. The house had certainly not been cleaned when we moved in, yet we were charged for cleaning at the end of our tenancy. Blue-tack stains and “heavily stained mattresses” were quoted as charges despite that being their condition when we arrived. We are currently awaiting receipts from the landlord with regards to cleaners fees, and have been waiting for a month.Be very careful if you choose CPS as an agency. Take photographs of every single thing which you believe you could be charged for and record them in your schedule of condition. CPS seem to have a penchant for extorting money from inexperienced students.
1/5
TrustpilotWorst agency!
CPS are one of the most corrupt agencies when it comes to giving deposits back. You cannot physically speak to someone about it only by email which takes long to get a response back. They have taken so much money out of our deposit with things that has already been there before we moved in and has been noted down before. They have very bad customer service when it comes to asking about it. I do not recommend anyone to go with them especially if you care about getting your deposit back it will not happen!
1/5
TrustpilotCPS have taken down most of the bad…
CPS have taken down most of the bad reviews on here including my previous one, so I don’t think this will last on here. If you do read this however, please do not go with these people. I was promised a house that would be renovated completed and I even had them sign a document saying specific renovations would be made.When I arrived however the house was in a dire state. The fridge was smashed with remnants of sharp plastic all over the kitchen. The floors were filthy, there was mould all up stairs there was a cracked fire alarm upstarts that wasn’t working, wallpaper was peeling, we were promised brand new mattresses but instead received old lice infested ones. When I complained to CPS as soon as I arrived they said it was all my responsibility, even though I had moved in 3 minutes ago. My housemates told me that Gareth who showed us the property in the first place (who promised all of the renovations) was very nice in the beginning, but as we complained he became aggressive, and saying that it’s our problem. Like I said this review will get taken down at some point, but hopefully some people will read it before then.
1/5
TrustpilotPlease read and take note of the…
Please read and take note of the reviews left about the appalling service given by CPS Homes. To get get your deposit back from them after renting through them is impossible. Despite the property bring left in a better state than when the tenancy started they use every excuse and stalling tactics to to hang onto the deposit despite photos and video evidence bring produced. They will not speak to you over the phone you have to email them and they reply within so many working days. If you do phone they are very aggressive even though you are very polite to them. It’s a money making scam between themselves and the landlords and you are left powerless.
5/5
TrustpilotHighly recommend this agency! Great staff and selection of homes
I rented with CPS a few years ago and had a wonderful experience. I'm moving back to the city and had a viewing this morning with Cath CPS Homes and could not be happier with the staff. Although I haven't found my 'dream home' yet, I have decided to wait it out for a home to become available through the CPS Agency. Every query I had while viewing the flat was answered by Cath with confidence and the assurance that CPS would liaise with the landowner on my behalf if there was anything I was not happy with (i.e. Grout, paint, filling holes... ect) which was my experience last time I rented. I look forward to renting a home through CPS again and highly recommend them as an agency!
5/5
TrustpilotCath Taylor was amazing with helping…
Cath Taylor was amazing with helping the flat mates and I out! I would like to thank her for all of her hard work in making sure everything went smoothly.
1/5
TrustpilotAppalling service
CPS has provided appalling service to the student tenants of a house in Cathays. Our son is one of 6 tenants. We have had to intervene twice in two months to try and get CPS to make the landlord carry out fundamental repairs: 1st, to the broken boiler and 2nd, to repair a badly fitted and leaking shower. On both occasions, CPS was content to string the students along for *weeks* while the problem continued or -- in the second case -- deteriorated, leading to the collapse of the ceiling, with risk of electrical fire. Promised actions were not taken. On this evidence, CPS and this landlord are not fit to have responsibility to young people who lack experience to challenge unscrupulous behaviour. CPS effectively colludes with the landlord to the detriment of its own clientele. We have raised this problem with Cardiff Council and hope for action. Beware!!
1/5
TrustpilotDreadful. AVOID at all costs
Hope the bad feedback on here is picked up by some so that you can save yourself time and money. Why did we pick CPS? What a shower. Checked out in June, no problems. Two months later, no deposit back, landlord is waiting for invoices for some work spotted by the landlord after check out, which apparently he is allowed to do. So why do CPS bother doing a check out. How can I now verify the work, and where's my money?(Edit)Two months down the line and CPS only responded to us once a Statutory Deceleration had been made to the Deposit Protection Scheme. Out of the blue, a bill for £1400 for works. New tenants in the property now, so the works can't be verified (convenient). £65 of the costs were identified by CPS in their check out report, others appeared from nowhere. CPS were advised that £65 was appropriate and what we would pay. The CPS rep replied 'I'm a little confused,I would recommend that if you are disputing any of the claims listed, you provide us with supporting evidence'. No - you provide evidence of your made up works. And if your confused by this, maybe this isn't the right job for you.Now, the landlord is to blame for these stupid, made up (and often duplicated) costs, but CPS are complicit in fully supporting the landlord by being obdurate, obstructive and un-supportive of the tenant's interests. And you can see they've got the balance of tenant's v landlord's interests wrong just by comments on Trustpilot.All of these claims can be verifed. AVOID CPS at all costs.(2nd edit 26/11/19) Received Deposit Protection Scheme arbitration outcome today. The landlord claimed £1588 from the deposit, DPS awarded them £55. If you make the mistake of using CPS, there is a process available to help you get your deposit back.
2/5
TrustpilotThe viewings were really great- we had…
The viewings were really great- we had a good experience and felt we were shown homes that were what we were looking for. However I think that it is terrible that one occupant cannot pay full rent for the whole summer without affecting other people's rent. This policy is not standard across Cardiff letting agencies and as much as I understand money has to made- you have lost rent this summer as I will not be staying as I refuse to make my housemates pay for my life. Also the standard of communication has been poor. Good houses but I'm disappointed.
1/5
TrustpilotDon't use if you value your sanity
I rented a student property via CPS homes and I wouldn't wish their service on anyone. We had no hot water for three weeks, a leaking toilet for several weeks, and a kitchen window that didn't close for the full 12 months even though we reported it several times. The property was disgusting when we moved in and I had to do a top to bottom clean before moving my things in, yet we got charged a cleaning fee because there was one piece of fluff inside one bedroom drawer which I offered to remove when we spotted it at check-out. As others have said they NEVER give the required 24 hours notice before bringing viewings around, and take weeks to respond to emails with maintenance queries. Just go elsewhere if you value your time and energy.
1/5
TrustpilotDO NOT TRUST FAKE REVIEWS. AVOID THIS COMPANY AT ALL COSTS
This review is based on student letting. Dear all future students DO NOT GO WITH CPS HOMES For the following reasons:1. Our house was not safe to move in to until the 16th of September as the landlord was still carrying out works on the property. Surely this should have been done while we were paying half rent for 2 months prior!! We were not reimbursed any money for the rent we were paying while we couldn’t move in.All this time we were paying bills for when we were unable to occupy the property. We asked CPS to contact the landlord about covering these costs. Never heard back.2. When the house was “safe” to move into it certainly was NOT clean. They said it had been cleaned professionally before we could move in however this clearly was not the case; insides of cupboards, under sofa cushions and even the counters had crumbs/ dirt left in them. Their version of professionally cleaned must literally be a hoover and mop. We requested a reclean however this never happened.3. Customer service is appalling. They will reply to your first email but good luck getting any more replies after that unless you chase them.4. You would call the Roath office who would tell you to contact the Cathays office who would tell you to contact Roath office - it goes on 5. We were not given ANY warning of viewings. A text 30 mins before if we were lucky. They would knock once then immediately let themselves into our house. The list could go on but I recommend looking at the cardiff uni overheard page for a whole range of honest student reviews- some a LOT worse than minealso CPS seem to be removing a lot of the negative reviews - 91/193 to date. It’s not all as it seems!
1/5
TrustpilotThe law is not an obstacle to CPS
I rented for then and they are in constant breach of the 1985 landlords and tenants act; they never leave 24 hours notice before a viewing and do so by text messege, not letter or email like they're meant too.They also are very uncooperative and took a very large slice of our deposit for trash collection even though we had hired a private collector to do it the next day, they wouldn't accept that and charged us anyway even when we gave proofWhen you go into your property the house isn't cleaned like they stated, ours had mould food bins and a leak from the upstairs bathroom. Their staff are poor and unhelpful and really justify eveyones negative misconceptions of estate agents. In short they take advantage of tenants noy knowing the law or not having the effort to contest CPS to rip them off
5/5
GoogleA very convenient and exciting viewing, thank you! We felt well looked after.
Thanks Ellena for taking the time to leave a review - glad we could help :)
1/5
TrustpilotWhen will you learn that your actions have consequences.
They didn't fulfil housework the promised they would when we started out tenancy, then on top of that are with-holding our deposit claiming it for repairs of issues that were highlighted in our moving in inventory. Do yourself and your bank account a favour, find someone else.Also them handing out free on drinks on the corner of north road and column road is pathetic. No, I don't want a cuppa I want my deposit.Also maybe seek out a solicitor because they didn't respond to us until we got one.
2/5
TrustpilotDifficulty dealing with various people…
Difficulty dealing with various people in different departments. I was hoping that they were personal and small enough to deal with a sole agent regarding all matters. Sometimes I feel that CPS Homea do not have my best interests in mind. I am currently on the other side of the world, so I placed all my trust in CPS Homes, unfortunately things got off to a bumpy start. Again, due to the many agents at the company it is hard to get hold of someone when you really need them.
1/5
TrustpilotRude useless staff
Rude useless staff. After paying our deposit and agency fees they told us we could no longer have the house - leaving us looking for other accommodation. Due to timescales, availability of funds and the limited properties available were stuck with them. No compensation offered and tried to keep our deposits when landlord had OKed release of them to us in FULL. Avoid at all costs. The houses might look flashy but they won't fix a single issue and soon you'll be in a damp mould infested pit.
1/5
TrustpilotDo not trust the fake reviews!
Do not trust the fake reviews! This is a business who scams their tenants out of every last penny. I lived in a property with CPS for 9 months during my 2nd year of University. We kept the house clean and alerted them to all the problems that we had. Despite photo evidence that these issues existed prior to us moving in, I lost 125 pounds of my deposit for these issues which wasn't even returned to me until 3 months after moving out; AVOID AT ALL COSTS
1/5
TrustpilotI would share my real opinion but when…
I would share my real opinion but when I did CPS made Trustpilot take it down. So let try rephrasing it. Rather than making any accusations and suggestions for what they might attempt and instead go for the facts from previous cases. Multiple houses that were not clean when people moved in. They refused to give back deposits until threatened with being taken to DPS and even then were slow, failed to give the required notice for visits etc. etc. etc. Avoid at all cost!
5/5
TrustpilotGreat Result!
CPS helped us to achieve over the asking price and our agent Tamara was heavily involved with a lot of chasing of buyers solicitor to keep the sale on track. pleasure to work with!
1/5
TrustpilotHorrendous - students steer clear!
Absolutely horrendous letting agent STUDENTS DO NOT USE AT ALL COSTS.We are still waiting for our deposit to be returned, months and months after moving out - CPS leave 2 weeks before replying to EVERY email, and even then do not address the points you've raised. (No doubt in the hope that you'll get fed up and accept the reduced deposit they're offering).The house was disgusting upon arrival, with even the agent agreeing it wasn't really acceptable condition or look like it had been professionally cleaned. (CPS Stop reporting EVERY bad review on you disputing lack of evidence - we have a VIDEO of this.) During initial inspection we were promised all sorts of things ie new mattresses we finally received months into the tenancy after having to absolutely battle for something we could comfortably sleep on, and told we would not be charged for various problems with the property but now face issues. The sofas were so stained and disgusting that we did not want to use them, and CPS are trying to charge us for cleaning of these, despite them being cleaner than when we arrived! Students you are only legally required to leave the property in the condition it was upon moving in, so for them to try charge for this is plain cheeky. We are STILL waiting for our deposit despite it being protected, and they are trying to charge us for removal of mirrors that were in the property when we arrived, painting of walls we have photo evidence were in poor condition upon arrival, photo evidence of the unclean state of bathrooms upon arrival etc etc. It's quite frankly embarrassing and the sooner they get their licence taken off them, the better. Steer. Clear.
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Tell us what you need and we'll put you in touch. CPS Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
