Trusted Agent profile · Cardiff
★★★★★
1,737 reviews across 3 platforms
66 Albany Road, Roath, Cardiff, CF24 3RR
Part of CPS Homes, see every office.
CPS Homes's office in Cardiff, at 66 Albany Road, is rated 4.2 out of 5 across 1,737 reviews on three platforms, including 575 Google reviews rated 4.3.
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Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
5/5
GoogleSaw three great properties around the Cathays area, all matched the specifications which we asked for. CPS were very helpful and it took minimal time to complete the signing of the house. Would recommend to any students or professionals looking to reside in and around the Cathays / Roath area of Cardiff.
That's brilliant - thanks, Ross!
1/5
TrustpilotSTILL waiting for my deposit!
Been waiting over a month now for my deposit after being told 3-5 working days, by various different emails. I am now still emailing and never getting a ‘human’ response, just an auto response. I try and phone and was rudely told it was the busiest time for them and I had to deal with it myself through Email. 3 days later and still not heard anything from them and no money transferred into my bank. I left the house 2 months ago and I’m still waiting my deposit. Ridiculous.
5/5
TrustpilotChelsea was very helpful
Chelsea was very helpful , efficient in getting back to me re any problems and actively worked to enable an earlier completion than anticipated .
1/5
TrustpilotDon’t use!
My partner and I used CPS homes 3 times and all were to no avail. We had planned on seeing two one bed apartments and booked a viewing for both of them, only to be told either the same day of the booking or on the day of the viewings themselves that the apartments had been let already. Though this is good for the company themselves, we were very disappointed as we had wanted merely a viewing. Added to that, on our third and final attempt, we had travelled several hours into Cardiff specifically for two viewings, one with CPS and one with another (better) agency. Having arrived at CPS, we were told that all of the viewings that had been previously arranged by the company themselves, having cancelled our other two viewings, were also all now cancelled as they had been let. If it weren’t for the professionalism of Kingstons agency, we would have wasted our time. Thoroughly disappointed with the lack of professionalism from CPS and their evident lack of effort to follow through with viewings.
2/5
TrustpilotProceed with caution
CPS homes, you advertise how community friendly you are by sponsoring a bake off, yet when asked repeatedly to do something about the student tenants thoughtlessly placed in the middle floor flat of a professional owner occupied converted house, even when asked to issue a section 8 notice by the landlord....(I have it in writing)You didn't care. In fact the worsening situation was ignored leaving the owner occupiers of the house to deal with aggrevation, abuse and sleep deprivation from loud techno music day and night....shouting and thumping around, 'play fighting' which shook the house at any time of the day even in the middle of the night, 4am 5am on a weekday was not at all irregular.We also had to deal with police, environmental health and the student police liason on this and you only responded to tell us you were fulfilling your 'duty of care' to the landlord, not prepared to offer support or any reassurance that you wouldn't sign up new students next.My neighbour and myself were left with no alternative but to get your attention on Facebook and Trustpilot, the public domain.And it's taken all of this just to get you to show some of that due care to the people impacted by your actions and respond by ensuring the mistakes were not repeated.So while we thank you for finally listening, and we are definitely much more satisfied with the final outcome, it was a year of pain and disruption we never want to be repeated.An apology would be appreciated, though not actually expected, but a public promise to show proactive care in the community and not to let this happen again, to us or anyone else would be even better!
2/5
TrustpilotThe 2 stars were for how good they were…
The 2 stars were for how good they were at getting me to sign up to the tennancy agreement. Once I moved in the flat above over filled their bath and flooded my flat. Granted- not CPS fault. However the wet walls, water around the light switches from a continued leak carried on for the two years of my tenancy. CPS put absolutely no pressure on the landlord to uphold legal responsibilities of keeping the property safe. They just looked after the landlord perhaps because thats where their money was coming from.This was on top of the other safety issues including a washing machine blocking the only fire exit for the property and rats. All of which the landlord faced little to no pressure from CPS to rectify.Then I tried to get my deposit back. Without going into the full circumstance (not for lack of transparency but for my fingers typing on my phone), CPS said that they couldnt inspect the garden as there was no access, but then produced photos (taken 6 months after my moving out) showing the garden over grown. They then wouldnt give my deposit back. This went to DPS who agreed CPS was at fault.
5/5
TrustpilotExcellent service from Rhys and the…
Excellent service from Rhys and the team from CPS homes againWould strongly recommend
4/5
TrustpilotPatch was very useful in helping me…
Patch was very useful in helping me find a room in corner house and resolving any issues that we had. Always very kind and happy to help.
1/5
TrustpilotFrom a parents point of view very…
From a parents point of view very disappointing, the property had not been cared for at all, cracks in walls and very dirty walls, very poor service when the fridge freezer was found to not be working, very poor communication between cps and the landlord, who the tenants never saw only his associates. Waited for a hoover to be bought for over 7 months. When leaving CPS seem to be more thorough than when the students Moved in. Would not recommend CPS and glad that the students have chosen a different letting agency for the next move.
1/5
GoogleWorst business I have ever used. Complete lack of organisation from all areas. Constantly being told that it’s ‘not their department’ and to call another number. Every phone experience has ended in rudeness on their side. Face to face in the shop is fine they tell us things and say everything is 100% fine, then we continue to receive messages stating money is owed. Even with video recordings of different members of their team telling us different things they refuse to listen and insist it’s not their problem. Would never recommend to anyone would rate 0 stars if possible.
1/5
GoogleContacted this agent 4 weeks ago regarding 2 properties advertised for sale on their own site and also on Rightmove, after being put on hold for over 2 minutes I was informed both had been sold, I expressed my disappointment that they weren't keeping their information up to date and left it at that. Today 4 weeks later I noticed that one of the properties was still for sale, phoned them to be answered by a member of staff who knew nothing of property, put me on hold for a minute and told me that the property was still sold, I informed the lady that we were cash buyers with nothing to sell and asked what the current state of sale was, to be told that the system was down and perhaps I should phone back tomorrow and that was that! Unbelievable you'd have thought that I would have been dealt with by someone with rudimentary sales skills who would have asked my name and gained some details from a caller that had informed her that "I am a a cash buyer"!
5/5
TrustpilotWe found the most amazing apartment…
We found the most amazing apartment thanks to Charlie - after enduring a rollercoaster of a ride with property searching !
5/5
TrustpilotSelling My House
From the onset of meeting Sian, who was a delight, the whole process of selling my home was absolutely stress-free. I was kept up to date from the viewings all the way through until completion took place and I handed over my keys! I would highly recommend the sales team at CPS Homes.
5/5
TrustpilotZara from cps Cardiff was amazing…
Zara from cps Cardiff was amazing helped massively with getting the heating working and getting the house warm finally. Really reassuring and helpful
1/5
TrustpilotIf you are a student, look elsewhere
It's hard to write a review that conveys how awful my experience with CPS has been, but it is safe to say I would never rent with CPS again and I will never trust a landlord or letting agency as a result of my time with this organisation.I will stick to the 'highlights' which represent the most egregious shortcomings of the CPS experience I've had:1. During the viewing, I pointed out damp spots on several interior walls and they assured us that they would be treated. The damp spots were painted over but left untreated, meaning that one of the tenants could not stay in his room for three weeks while they did what they promised to do before we moved in. We also could not use our living room for the same period of time for the same cause, and the house was occupied by workmen and left filthy once the work was completed. I even had to remind them that they still needed to paint the walls.2. Similarly, I pointed out a damp spot on the ceiling below the shower during the viewing and suggested that they investigate a leak. When we moved in, the damp stain had been painted but we found both showers were leaking through the ceiling into the living room and once again we had to accommodate numerous visits of workmen investigating and fixing the problem.3. We were told during the viewing that the house would be cleaned prior to the start of the tenancy. When we moved in, a thick layer of congealed grease covered every single surface in the kitchen, living room and as far as the banister on the stairs. The person sent to clean was not a cleaner but a handyman, and he brought no cleaning products and made an absolutely negligible difference. To this day the grease pervades every aspect of the house. CPS claimed that the house had been cleaned since the previous tenants left, but the employee sent round to clean at our request told us that the house had not been cleaned prior to our moving in because the landlord had fallen out with her cleaners and had none in her employ.4. The door boot seal of the washing machine was perished and mould ridden, meaning the rest of the machine's internal parts were likely no cleaner. CPS expected us to clean it ourselves because their 'cleaner' had already had a go at it, even though his cleaning was only attempted with one of our scouring pads and some fairy liquid. I showed them it was not clean and even invited the landlord and CPS to come around and view it for themselves. They pontificated for a month while we could not use the machine for fear of damaging our clothes, and it was not until I decided to pay a professional to replace the door boot seal and clean the machine and take the cost out of our rent that they decided to act. They eventually replaced the whole machine after delaying for as long as they could.5. CPS do not contact you when they are visiting for a viewing. We had to refuse them entry several times because they had not given us any notice, and during one of these refusals their employee Gareth became quite irate, stormed off and left a group of people who wanted to see the house standing on the doorstep. Even after this incident, they attempted to gain entry to the house without notice on several occasions.I do not exaggerate when I say that this is not even close to a comprehensive list of issues with our house or CPS, and that the defining characteristics of my time with CPS is that they are happy to deceive and trying to get them to fix the smallest of issues is like pulling teeth, and the bigger the problem the more arduous dealing with them becomes. They are not afraid of lying and treated us incredibly contemptuously, but I suppose we're only students and should just be happy to live in squalor.
5/5
TrustpilotEfficient Service from Villy
I’ve been using CPS since they first opened in the Cardiff Bay Area recently I’ve been in direct contact with Villy Doneva who updated 2 of my contracts and worked tirelessly and efficiently to produce both contracts on time to bring them in line with the new standards that are now required by law Well done Villy
5/5
TrustpilotMany thanks to Jordan Parry
Many thanks to Jordan Parry, who has been professional and helpful in finding us a beautiful apartment. Communication and getting everything sorted has been super quick and easy. Thank you!
5/5
Googleabsolutely amazing customer service, derry salter way amazing in helping us chose our preferences aswell was amazing experience and we found our home very easily, amazing stuff and an amazing environment
2/5
TrustpilotMy experience with this Lettings agency…
My experience with this Lettings agency has been moderate to bad. I have emailed Letting agency asking for pictures and the response with unhelpful, theres a reoccurring theme of being unhelpful and they just don’t care about students who are genuinely being reasonable with requests
Hi Miss Mb,We're sorry to learn of your experience and are keen to hear more from you on the e-mail you sent to us regarding photos and our subsequent reply. Please e-mail lettings@cpshomes.co.uk and we will do our best to assist.Kind regards,CPS Homes.
5/5
TrustpilotJordan Parry has been very helpful
Jordan Parry has been very helpful. I find him very responsive and patient. He takes his time to explain the charges and all other processes. I highly recommend CPS homes.
1/5
TrustpilotThe worst letting agency in Cardiff
The worst letting agency in Cardiff. We gave them a date we would be moving out of our student property so that they were able to carry out checks in order to return our deposit. 2 WEEKS before this date I go to my property to see that an expensive handbag, bedding and clothing had been removed. When asked where it was and who had taken it we were told they had no recollection of anyone being in the house. Now they have claimed money OFF our deposit for REMOVAL OF RUBBISH. We did not want these things removed they removed them 2 weeks before the date we agreed to move out and then charged us for it. Absolute disgrace I would go anywhere but here as any problems in the house they don’t sort, they rip you off and they let people in your home and then deny it. They also had 2.5 on reviews but now suddenly have 4, which is funny as I don’t know one house of students that actually had a pleasant experience with this pathetic company. I’m embarrassed I even used them.
1/5
Trustpilotavoid at all cost...!!!
I to am one of the majority of tenants that have had a bad experience with this company, my house is managed by CPS as an “agent” to my landlord, their service is a joke the staff are very rude and impolite when they don’t get their own way. CPS do not make manageable inspection arrangements either.Avoid at all cost, if you don’t I’ll be one of the many on here to tell you I told you so...!!!
2/5
TrustpilotFast enuf to take you money
Fast enuf to take you money but when leaving place they wont give bond back. Will be going to claims court as they charging me for item that are out of my control. 1 item they chargjng me for is cleaning costs witch i am disputing. I left my place spotless and have pics to prove. Not waiting for cps to get back to me im going to small claims with my photos. Very bad company better 1's out there
1/5
TrustpilotPoor service and overall abusive letting.
By far the worst housing experience I have had, the maintenance team is useless and overall they do not care about the tenants. I was with them for three years and always had issues with them but nothing ever gets resolved and most of the properties are damp and poorly maintained. This has been my genuine experience with over the past three years. Also cps are removing negative reviews which really shows the type of company they are.
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Tell us what you need and we'll put you in touch. CPS Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cardiff.
