5/5
GoogleFantastic experience. We highly recommend using The Big Yellow Self Storage
Agent replied · 14 April 2026
Hey Owen. Cheers for the nice feedback. See you again soon.
Trusted Agent profile · Cardiff
Big Yellow Self Storage Co Ltd Cardiff reviews
★★★★★
397 reviews across 2 platforms
65 Penarth Road, Cardiff, CF10 5DL
Part of Big Yellow Self Storage Co Ltd, see every office.
Big Yellow Self Storage Co Ltd's office in Cardiff, at 65 Penarth Road, is rated 4.8 out of 5 across 397 reviews on two platforms, including 396 Google reviews rated 4.8.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
GoogleUseful secure storage space for hire. Useful carpark, trollies, lifts etc. Just be careful of daleks. I'm sure there's at least one, behind one of those corners.
Agent replied · 2 May 2025
Hey Howard. Thanks for sending that review over. We always welcome feedback. Have a great day.
5/5
GoogleAll good fantastic service...
5/5
Googleneil and james, literally the best front desk ever!! Very helpful and patient. I’ll always recommend Big Yellow.
Agent replied · 14 April 2026
Hey لديس. Cheers for the nice feedback. See you again soon.
5/5
GoogleGreat experience, very friendly when entering reception and very helpful. Wound recommend to other students moving houses.
Agent replied · 14 April 2026
Hello Millie. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
5/5
GoogleEfficient and friendly staff. Clean, well managed facility.
Agent replied · 14 April 2026
Hello Lloyd. Thanks for the feedback. The team will be happy to read this.
5/5
GoogleCalled in to see James and Sian. Very professional and friendly!
Agent replied · 14 April 2026
Nice to hear from you Tony. Sounds like you had a great experience. Take care.
5/5
GoogleExtremely fast and helpful with my last minute storage needs!
Agent replied · 14 April 2026
Hey Ieuan. Cheers for the nice feedback. See you again soon.
5/5
GoogleI was very impressed with Big Yellow and the staff were very friendly and helpful especially Neil who helped me a lot.
5/5
GoogleVery very secure and absolutely wonderful staff. Sian is absolutely wonderful and made everything super simple for us! Couldn't recommend a better storage company!!!!
5/5
GoogleExcellent service, friendly helpful and efficient
Agent replied · 14 April 2026
Hey Anwen. Thanks for sending that review over. We always welcome feedback. Have a great day.
5/5
GoogleAmazing service, very friendly staff and clean storage rooms
Agent replied · 14 April 2026
Hey Dana. Thanks for sending that review over. We always welcome feedback. Have a great day.
5/5
GoogleExcellent service from Big Yellow on a recent enquiry about storage options. Many thanks to Sian for her helpful and professional advice, making sure the space fitted my needs.
5/5
GoogleBest storage place in Cardiff, very friendly staff!
Agent replied · 14 April 2026
Cheers for the feedback Binda. See you soon.
5/5
GooglePoor customer service
5/5
GoogleExcellent service and easy process
Agent replied · 14 April 2026
Hiya Vishesh. We appreciate the kind words. See you again soon.
5/5
GoogleServed by Neil in Cardiff, lovely gentleman and very helpful.
Agent replied · 14 April 2026
Thanks for the review, Kelly. Have a great day.
5/5
GoogleWorked well job done no hassle
Agent replied · 14 April 2026
Hello Dale. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
5/5
GoogleEasy quick process ,very friendly staff highly recommend!
Agent replied · 14 April 2026
Cheers for the feedback Susie. See you soon.
5/5
GoogleFriendly staff, good space and good price.
Agent replied · 14 April 2026
Thanks for the feedback, Euan! See you again soon.
5/5
GoogleReally helpful staff who explained everything clearly
Agent replied · 14 April 2026
Hey Sealio. Cheers for the nice feedback. See you again soon.
5/5
GoogleExceeded my expectations. As long as you check in online, the moving in process is very quick and efficient. Good prices too. The facilities are clean, tidy, air-conditioned and secure, and I found my stuff in the same condition as I left them. The check out process and the refund procedure for any unused days were very quick and efficient, and I got my refund in just two days. They do try to sell you some extras though (£14 padlock, £7 dust sheet) so see if you can bring your own.
5/5
GoogleCustomer service is great.
Agent replied · 14 April 2026
Thanks for the feedback, Gabriel! See you again soon.
5/5
GoogleVery helpful! Easy process.
Agent replied · 14 April 2026
Hiya Louisa. We appreciate the kind words. See you again soon.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
