5/5
GoogleVery helpful and hassle free
Agent replied · 11 October 2026
Thanks so much for the review Annie. We are over the moon you had such a great experience with us.
Trusted Agent profile · Cardiff
Big Yellow Self Storage Co Ltd Cardiff reviews
★★★★★
397 reviews across 2 platforms
65 Penarth Road, Cardiff, CF10 5DL
Big Yellow Self Storage Co Ltd's office in Cardiff, at 65 Penarth Road, is rated 4.8 out of 5 across 397 reviews on two platforms, including 396 Google reviews rated 4.8.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
GoogleFriendly staff and good facility. Marcus took the time to explain everything to me in a thorough manner, and provided great service! Thank you 🙌🏾 …
Agent replied · 14 April 2026
Thanks so much for the review Zee. We are over the moon you had such a great experience with us.
5/5
GoogleExcellent storage at a good price. Staff have always been very helpful. Recommend it highly.
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleSian and the staff are great at the store. Very helpful and friendly
Agent replied · 14 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleGood service from really friendly people.
Agent replied · 14 April 2026
We are so happy to hear you are happy Peter. Thanks for sharing your experience.
5/5
GoogleAbsolutely fabulous!! Staff are fantastic
Agent replied · 14 April 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleSuper convenient location and extremely friendly. Very easy to open and close storage account. Very clean facilities and well-secured. Strongly recommended
Agent replied · 14 April 2026
We are so happy to hear you are happy J. Thanks for sharing your experience.
5/5
GoogleGreat experience. James quality guy. Saved me some money
Agent replied · 14 April 2026
We are delighted to read your review Gareth. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleFantastic service and very clean building. I can highly recommend. Thanks guys!
5/5
GoogleOutstanding service here. Sian looked after us expertly and made the whole process much easier than I'd imagined. 10/10.
Agent replied · 14 April 2026
Thanks for the feedback, Jamie! See you again soon.
5/5
GoogleVery easy check in and very helpful service. Super affordable as well
Agent replied · 14 April 2026
On behalf of your local store team, thank you Serena for leaving such a positive review about your experience.
5/5
GoogleSuper straight forward and very lovely staff. Definitely will keep this in mind for future moves
5/5
GoogleNeil looked after our contract and could not have been more helpful. Very happy doing business with Big Yellow, and satisfied with the solution they have provided.
Agent replied · 14 April 2026
Hello Jeff. Thanks for the feedback. The team will be happy to read this.
5/5
GoogleVery friendly staff, easy check in and smooth service.
Agent replied · 14 April 2026
We are delighted to read your review Polly. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleReally helpful staff and overall a very good experience. I would recommend
Agent replied · 28 December 2025
We are delighted to read your review Sarah. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleSian took really good care of us! Found us just the right size of storage at short notice, and price-matched it for us so affordable. Many thanks!
Agent replied · 14 April 2026
Thanks for the feedback, Edward! See you again soon.
5/5
GoogleVery efficient and friendly and a good price
Agent replied · 14 April 2026
We are so happy to hear you are happy Annie. Thanks for sharing your experience.
5/5
GoogleI cannot recommend Big Yellow enough! The staff (Nathan, Sian, Marcus and the team) will always welcome you with a smile and are really friendly, helpful and always on hand to solve problems. It has been very easy to increase our storage to suit our needs - and have even set up an office space there. Everywhere is clean, safe and secure. Great location wise for our business too - right by the train station and heart of the city. Deliveries and collections are easy and simple and the staff are there on hand to aid with that too.
5/5
GoogleGreat staff. Amazing atmosphere and polite people. All facilities available. Smooth wheelchair access as well. Very well organised .
Agent replied · 14 April 2026
Hello Tripti. We appreciate you taking the time to write to us. Thanks for the positive review. See you again soon!
5/5
GoogleExcellent customer service Couldn't of been more helpful. Would fully recomend.
Agent replied · 28 December 2025
Thank you so much Graeme. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleVery easy , gentleman called Neil was helping me. Very respectful and kind man who was very helpful in explaining all I needed to do and was very quick. Would recommend
5/5
GoogleHelpful staff, explained the whole process and took me through calmly and thoughtfully. Rooms are clean and ordered, easy to find the right one.
Agent replied · 14 April 2026
Hello Lachie. Thanks for the feedback. The team will be happy to read this.
5/5
GoogleEasy access, very clean facility, good security. Very happy, was perfect for our needs. Helpful and polite staff.
Agent replied · 14 April 2026
Thanks for the feedback, Paul! See you again soon.
5/5
GoogleStaff were very friendly and helpful. Would recommend!
Agent replied · 28 December 2025
Hello James. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
