5/5
GooglePoppy was really helpful and everything went really smoothly.
Agent replied · 14 April 2026
Hiya Lian. We appreciate the kind words. See you again soon.
Trusted Agent profile · Cardiff
Big Yellow Self Storage Co Ltd Cardiff reviews
★★★★★
397 reviews across 2 platforms
65 Penarth Road, Cardiff, CF10 5DL
Big Yellow Self Storage Co Ltd's office in Cardiff, at 65 Penarth Road, is rated 4.8 out of 5 across 397 reviews on two platforms, including 396 Google reviews rated 4.8.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
GoogleAmazing service today thanks
Agent replied · 11 October 2026
Thank you so much Tom. We’re genuinely grateful you have taken the time to leave such a positive comment.
5/5
GoogleAmazing service respectful and efficient
Agent replied · 11 October 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleLovely staff, very helpful
Agent replied · 11 October 2026
Hi Meleri. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleNeil was super helpful. Very straightforward service
Agent replied · 14 April 2026
We appreciate the feedback, Sophie. Hope to see you again soon.
5/5
GoogleReally great service. Staff brilliant really helpful. Would definitely use them again.
Agent replied · 11 October 2026
We are so happy to hear you are happy Kathy. Thanks for sharing your experience.
5/5
GoogleStaff were very friendly and helpful. Found a small container that fit my needs. Security seems good so peace of mind. Contents insurance covers your items.
Agent replied · 14 April 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GooglePoppy was really helpful !!
Agent replied · 14 April 2026
Hey Anna. Thanks for sending that review over. We always welcome feedback. Have a great day.
5/5
GoogleAmazing service really friendly towards us really informational and helpful
Agent replied · 11 October 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
Googlevery friendly staff, very easy check in and move in
Agent replied · 11 October 2026
Hello Charlie. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
Googlenice staff. quick and easy to store all your items.
Agent replied · 11 October 2026
On behalf of your local store team, thank you Shalom for leaving such a positive review about your experience.
5/5
GoogleExtremely friendly staff, Neil greatly helped me and my friend in setting up our unit and ensuring we understood the security procedures we needed to follow. Check out process was simple and straightforward and the storage unit was clean and easy to access, would definitely reccomend to anyone looking for storage.
Agent replied · 14 April 2026
Cheers for the feedback Jess. See you soon.
5/5
GoogleHad a great experience with Big Yellow. Reasonable prices and friendly, helpful staff.
Agent replied · 11 October 2026
Thank you. We’re so pleased to know you've had a 5-star experience with us. We’ll keep working hard to maintain that consistency for you.
5/5
GoogleBrilliant and personable service from Neil and Marcus!
Agent replied · 11 October 2026
Hi Rhiana. It’s your store team here. We just saw your review and are over the moon with the 5 stars and your lovely comments.
5/5
GoogleExcellent customer service
Agent replied · 11 October 2026
Hello Lowri. Your kind words don’t go unnoticed and we look forward to seeing you again soon.
5/5
GoogleI'm so grateful to Cardiff Big Yellow Storage, in particular James and Poppy. When I first rang up to enquire about renting a unit, James was honest, helpful and really put my concerns at ease. I knew this would be a safe place to store my … More
5/5
GoogleCame in to see how the storage works and was served by Poppy. She was super helpful and definitely an asset to the team here! Wonderful customer service :)
Agent replied · 14 April 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleVery friendly and supportive staff .
Agent replied · 11 October 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleHad fantasitc customer service really freindly staff james helped me pick a unit and marcus finalised all the paper work for me and helped me secure a safe place to store my stuff
5/5
GoogleReally helpful when moving houses!!
Agent replied · 11 October 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleVery customer friendly and helpful!
Agent replied · 11 October 2026
We are delighted to read your review Timothy. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleEasy to book, and easy to move into. Neil was exceptional in helping me move in and familiarise myself with the way everything works as it was my first time storing with Big Yellow!
5/5
GoogleGot a space for the next day, smooth introduction and friendly manner by Marcus. All set up and ready to go now! Thankyou!
Agent replied · 14 April 2026
Thanks for such a thoughtful review. Hearing from happy customers makes our day.
5/5
GoogleBig yellow have been fantastic, very helpful and friendly staff! Helped me to find best deal for me and easily sort extended access for the evening.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
