5/5
GoogleWe visited at the weekend and Marcus was so welcoming, friendly and knowledgable, he even helped me carry things to our van. Fantastic customer service.
Trusted Agent profile · Cardiff
Big Yellow Self Storage Co Ltd Cardiff reviews
★★★★★
397 reviews across 2 platforms
65 Penarth Road, Cardiff, CF10 5DL
Big Yellow Self Storage Co Ltd's office in Cardiff, at 65 Penarth Road, is rated 4.8 out of 5 across 397 reviews on two platforms, including 396 Google reviews rated 4.8.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
GoogleI have been renting the office space at the Big Yellow Flexi Offices for over two years now, and it has been the best move I have made for my business. The flexible agreement had allowed me to scale up and down when I needed giving me the peace of mind knowing I was not stuck in a lengthy contract. The location is extremely close to the city centre and central station which has made it much easier for us to recruit excellent staff. The management team is fantastic too, and I would highly recommend it to anybody looking for office space.
5/5
GoogleThe staff was very helpful, I talked with Neil and he was very helpful and calm going through how the process for storing was and then showed me around and explained how security worked and everything .
5/5
GoogleI stored my belongings in this space for one year, and it was absolutely pleasant experience. The staff is extremely professional and helpful, and they take time to understand the requirements of the client. Even after not visiting my locker for one year, the storage is in excellent condition even after getting it back. I would recommend this to anyone. Really good experience!
5/5
GoogleSian has been excellent with all my storage needs, sorting out my initial rental and subsequent change of rooms when downsizing was also seamless! i would highly recommend!
5/5
GoogleWe have had storage and offices at Big Yellow Cardiff since 2016. It has been ideal for us as we have been able to expand our storage and office spaces as the business has grown. The service we have received has always been excellent, such a friendly & helpful team!
4/5
GoogleExcellent customer service and very friendly staff. The entire process was easy and quick . My only criticism is that the quality of the boxes aren't good. I wouldn't recommend buying them from here . But other than that ; this place is great
5/5
GoogleAn amazing and very secure storage facility. Stayed with them for 4 years and wouldn’t have thought twice about doing business with them
5/5
GoogleGreat service! Staff are really helpful and friendly. Easy to access storage and move out when done. Will be using big yellow storage again 🙂 …
5/5
GoogleFenton made the whole process easy. He was professional, knowledgeable and friendly. Thank you for your help.
5/5
GoogleFantastic customer service from the team at Big Yellow Storage. They have answered any queries we have had promptly and made the whole process easy and trouble free. Liz and Sian have gone above and beyond to make sure we have settled well into our new office and have everything we need. It's always lovely to see their smiling faces and I couldn't praise the team enough!!
5/5
GoogleSo so amazing! I had Neil and he was lovely! Made a stressful day much simpler! Great service!
5/5
GoogleExcellent service. Staff are great. Marcus kindly helped us move some furniture around in the unit as I am unable to move anything. Very greatful.
5/5
GoogleAs always, excellent customer service from the team - James, Sian and Neil. Made the process easy despite an awful hangover! Thanks all
5/5
GoogleCustomer for a few years, very happy with the service and value for money. The team are always very helpful and professional.
5/5
GoogleThey got good options for whatever size one needs. You get the secure pin for the main door plus a combination lock for your shelf. The reception staff was helpful and quick to complete my booking.
3/5
GoogleOnly one complaint. The pedestrian gate was locked and I was informed this is company policy for security. I had to walk through the heavy goods entrance into the main yard. This is dangerous as pedestrians forced to walk alongside vans, and reversing trucks. Get the pedestrian open BYS !!, this is dangerous and does not need to be.
5/5
FacebookMAN WITH A VAN ✅ Home and office removals ✅ Home and garage clearance ✅ Delivery & collection ✅ Over 25 Years experience ✅ Fully Licensed and insured ✅ Late Bookings welcome ✅ NO job too Small ✅ Best rates around ☎️ 029 20 36 30 22 📲 075 34 42 89 29
1/5
GoogleScammers.... take parcell of people rather to refuse taking them. On top after they refuse to release them!!!!
5/5
GoogleExcellent service very friendly staff who have helped me on many occasions with my needs at the premises, highly recommend to anyone needing storage for any amount of time long or short,
4/5
GoogleFenton was very helpful and very enthusiastic.
5/5
GoogleGreat, what I expected again. Perfect
5/5
GoogleEasy to use and happy with the overall experience and service.
5/5
GoogleGreat experience with the staff at Penarth Road store. Have been easy to contact and quick response to queries and very helpful when I went to look around before starting to store items. Would definitely recommend to others and use again. Didn't check prices elsewhere but I thought the rates were reasonable.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
