5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
We appreciate the feedback, Isabelle. We're happy to hear you had a good experience. See you soon.
Trusted Agent profile · Cardiff
Big Yellow Self Storage Co Ltd Cardiff reviews
★★★★★
397 reviews across 2 platforms
65 Penarth Road, Cardiff, CF10 5DL
Big Yellow Self Storage Co Ltd's office in Cardiff, at 65 Penarth Road, is rated 4.8 out of 5 across 397 reviews on two platforms, including 396 Google reviews rated 4.8.
Reviews
Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Hey Harri. We appreciate you taking the time to drop us some stars. Every piece of feedback is helpful.
3/5
GoogleLight keep going off if you stay in your storage for long can't see nothing unless you use your phone Light
5/5
GoogleGreat service ! Such helpful staff and really worth doing
5/5
GoogleFantastic service with great customer support! Highly recommended! Special thanks go to Sian who was a great help with checking us in, explaining how it all worked and even made us cup of coffee!!
5/5
GoogleVery helpful :)
Agent replied · 11 October 2026
We’re grateful you shared this, so thank you. Hearing you had a great experience really makes our day.
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Thanks for the stars, Zach. We are always on the lookout for feedback. See you soon.
5/5
GoogleRating only, no written review.
Agent replied · 11 October 2026
Hello Rosa. Looks like you dropped us some stars. We appreciate the feedback. See you soon.
5/5
GoogleFantastic
Agent replied · 11 October 2026
We are delighted to read your review Lovecatlola. We don’t take positive feedback for granted, so huge thanks.
5/5
GoogleUsing Big Yellow and it's great, easy and safe!
5/5
GoogleIv stored at the Cardiff big yellow for 6 years, and I would not store anywhere else, staff 100% clean 100% friendly 110% would recommend this storage to all friends and family.
5/5
Googleall good good lace to store your stuff
5/5
Googlehad what we needed helpful staff too
5/5
GoogleExcellent facilities, really helpful and friendly staff
3/5
GoogleThe toilets are always in mess. I don't know why they don't use any toilet freshener blocks...
1/5
GoogleShop around, look for cheaper prices. These guys don't offer a price match guarantee for one reason - they're too expensive
5/5
GoogleGreat place for storage
5/5
GoogleGreat store, very helpful and friendly staff, Fenton in particularly was super! I've never used self storage facilities before, I would definitely use Big Yellow Cardiff again.
5/5
GoogleGreat service from all of the team. Lovely atmosphere making you feel very welcome. It's my third return to Big Yellow and I won't use anyone else.
5/5
GoogleGreat value secure storage here, whatever size you want, at a very reasonable cost. Close to Cardiff City centre, just off Penarth Road. The staff are very helpful.
5/5
GoogleRating only, no written review.
Agent replied · 14 April 2026
Hi Emily. Thanks a lot for giving us those stars. We're happy to hear you had a good experience at Big Yellow.
5/5
GoogleRating only, no written review.
Agent replied · 14 April 2026
Thanks for dropping us those stars Mike. We're happy that you are happy.
5/5
GoogleFantastic customer service from the get go! Lots of cages and trolleys to help with larger items. It's kept very clean considering the nature and footfall.
5/5
GoogleThe young man who served me was very helpful. I ordered some storage boxes on line which were ready for me to collect.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
