Every review we hold for the Cardiff office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been working in the property industry for over 30 years and dealt with many estate agents and the only reviews l would be tempted to write would be negative but after helping my son buy his first home, l must write a review with the difference between many of the well known agents in that area and Allen and Harris and it’s 5 stars difference!!
Even though my son had everything in place,ready to go on a property, the other agents were not interested,thankfully a house came in the market with Allen & Harris that he ended up buying but from the first viewing to him collecting his keys all the staff were nothing but friendly,very professional and attentive with nothing being too much trouble for them
I have got to give a massive thanks to Vicky who always answered any queries swiftly who is so knowledgeable and experienced but also to Mel who went way above and beyond her job role as she actually walked to the solicitors office twice to make sure my son completed that day, amazing,what estate agent would do that?
So to anyone who is thinking of selling or buying a property and want a stress free experience then go no further than Allen & Harris in Roath
Michelle · 25 August 2023
Agent replied · 24 August 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe recently bought a property through Allen and Harris. From registering with them to receiving the key, overall experience was excellent. The sales team, especially Connor was amazing. He has been great, approachable and professional. We requested multiple viewings which he arranged with us to fit in with what worked for us. Constantly keeping us updated throughout the process made everything easy.
Thank you
Sumy · 25 July 2024
Agent replied · 24 August 2024
Hi Sumy Joseph, thank you for sharing your positive experience with us! We are delighted to hear that Connor and the sales team provided excellent service throughout your property purchase journey. We appreciate your kind words and are thrilled that we could make the process easy for you. Thank you for choosing Allen and Harris. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThankyou Alisha for being so helpful while going through the process of renting a new home. You were extremely friendly & quick at responding to any emails. I'd defiantly recommend Alisha to help you find a home to rent.
Karis · 15 April 2026
★★★★★ 5/5
GoogleI am a landlord and i can't thank the lettings team at your branch enough for finding me new tenants.I also want to give a special mention to Dylan who was amazing he kept me up to date at all times was very professional and extremely efficient making sure all relevant paperwork was all completed in time.
Mike · 16 October 2024
Agent replied · 23 October 2024
Thank you so much for your wonderful 5* review Mike! We're thrilled to hear that Dylan and the lettings team were able to assist you efficiently and professionally. Your kind words are greatly appreciated.
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe are extremely happy with the efficient service provided by Allen and Harris. Special thanks to Dylan, whose outstanding service made the process smooth and quick. He arranged everything within a week and communicated clearly and promptly throughout. The entire renting process was seamless and transparent. Thank you, Dylan for your amazing work. We are truly happy to have worked with you.
Ganesha · 25 July 2024
Agent replied · 24 August 2024
Hi Ganesha, thank you for sharing your positive experience with us. We are delighted to hear that Dylan provided you with outstanding service and made the renting process smooth and quick. We will make sure to pass on your kind words to him. Thank you for choosing Allen and Harris Estate Agents. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSelling a house has it's ups and downs. A few rocky patches, but James and his co-workers in Allen &Harris Albany Road, were always at the end of the phone or in James case plenty of WhatsApp messages from myself to him. I'm happy my house was sold. Thank you James and company. S.Williams.
Sian · 20 November 2024
Agent replied · 11 December 2024
Thank you for your wonderful 5* review Sian! We're delighted to hear that James and the team were able to support you through the ups and downs of selling your house. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleA Huge Thanks to Dylan for His Exceptional Support!
We cannot thank Dylan enough for his incredible support during our long and often stressful house search. After searching for a home for such a long time, we were feeling overwhelmed, but Dylan was there every step of the way with his guidance, patience, and expertise.
Shalin · 16 October 2024
Agent replied · 23 October 2024
Shalin many thanks for your excellent 5* review! We're thrilled to hear that Dylan's support made such a positive impact on your house search. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleDylan has been great: quick and professional. I managed to view the flat on the same day I inquired. He showed me around and answered all of my questions. I was anxious about having to hunt for a flat again due to previous negative experiences, but I had nothing to worry about. After putting in an offer, I received an acceptance within an hour.
Tímea · 26 April 2024
Agent replied · 24 August 2024
Tímea Lukács thanks for your great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was so nervous buying my first home but Liam Tresilian made it so comfortable and easy. He genuinely looks after his clients, he is professional and we did have a few giggles along the way.
Without you I doubt I'd ever get my forever home.
Thank you to everyone who helped us
Neringa · 2 October 2024
Agent replied · 23 October 2024
Thank you so much for your wonderful 5* review Neringa! We're thrilled to hear that Liam made your first home-buying experience comfortable and enjoyable. Congratulations on your new home! Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe completed the sale of our property on Friday and can't recommend this Estate Agents enough. Connor was especially helpful and very respectful of our property whilst showing potential buyers around. The sale went ahead without any hitches so once again a big thank you to Connor and the team.
Janet · 4 November 2024
Agent replied · 11 November 2024
It’s really lovely to read another 5* review and recommendation Janet. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a great experience with Alisha and Kevin finding my rental property. They were professional, responsive, and made the whole process really smooth and stress-free.
They kept me updated throughout and were always happy to help with any questions. I really appreciated their support and I highly recommend!
Jaya · 9 April 2026
Agent replied · 16 April 2026
Thank you for your kind words! We're thrilled that you had a stress-free experience with our team. Providing excellent customer service and making the process smooth is our top priority. Thank you for recommending us, it means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI have viewed many properties.But none were so aproachable and helpful as they are.Very late I came in contact with them but within one day everything was arranged;the viewing and confirmation by the landlord.The open banking reference is also good.Thankyou so much especially Dylan ,who is the one I came in direct contact. He supported me really well.
MEENU · 25 June 2024
Agent replied · 24 August 2024
Hi MEENU MONCY, thank you for sharing your positive experience with us! We are delighted to hear that Dylan provided you with excellent support and that everything was arranged promptly. If you need any further assistance, feel free to reach out to us. Thank you for choosing Allen and Harris Estate Agents Roath Cardiff. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIt was seemless dealing with Allen & Harris. I was given a learner's guide through the process. Particularly 'Dylan' was patient and warmth in his handling. He displayed good understanding of the customer's need. All I had ask to see in a house he was able to communicate to the landlord in an effective way. I got exactly my ask.
Thanks Dylan and thanks Allen & Harris.
Isaac · 28 December 2023
Agent replied · 24 August 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleLooking for stress, frustration, and endless chasing? Try Allen & Harris Roath! First month's rent was delayed - mortgage overdue! Tenant employment was a mystery, and slow referencing left me no choice but to accept, while the contract arrived at the very last minute with laughable errors. Three weeks have passed, and progress on getting my rent has been painfully slow. A true masterclass in chaos.
Wei · 11 November 2025
Agent replied · 12 November 2025
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI'm in the process of selling my house with Allen and Harris and found them very helpful and friendly. James was my initial contact and he is very knowledgeable and professional. Connor has dealt with my viewings and other bits and pieces in a very helpful, friendly and professional way. He has a very approachable and understanding manner.
Karen · 26 May 2024
Agent replied · 24 August 2024
Thank you for your thoughtful 5* review karen jones! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLiam has always provided a professional service, which has been of great value to myself. His friendly and approachable manner has made the mortgage application process a stress-free one, which I really appreciate. His knowledge is extensive, so thank-you Allen and Harris. 🏠 ☺️ …
Steffan · 11 April 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We take pride in providing exceptional service and making the mortgage application process stress-free. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIt was such a great pleasure getting our home when we thought we wouldn't get what we wanted within the short time we had. Dylan was so active, prompt and communicated effectively. He booked us for a viewing same day we made contact, gave detailed information. He was simply the best. Thank you Dylan.
Diana · 26 May 2024
Agent replied · 24 August 2024
Thank you for sharing your positive experience with Dylan at Allen and Harris Estate Agents Roath Cardiff! We are thrilled to hear that he provided excellent service and helped you find your home efficiently. We appreciate your kind words and will be sure to pass along your feedback to Dylan.
★★★★★ 5/5
GoogleJust moved into a new flat, and Dylan made sure the process was really smooth and made sure that we were well taken care of! Really appreciate all his efforts in sorting everything out. Also, Kevin was super helpful and accommodating! Big thank you to both!!!
Alice · 23 September 2024
Agent replied · 23 October 2024
Many thanks for your fantastic 5* review and your kind words Alice. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLooking to move is stressful enough but thankfully we had an amazing person helping us every step of the way! Dylan was a gift and kept updating us every step of the way and supporting us with anything we needed. I cannot recommend Dylan enough. He made stressful experience a lot let stressful
Elyn · 26 May 2024
Agent replied · 24 August 2024
Elyn Jones thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
Google“Allen & Harris, especially Dylan Burberry, provided exceptional service. Dylan was friendly, approachable, and efficient, ensuring I found the perfect rental property in record time. His unmatched communication kept me informed every step of the way. If you need a fantastic lettings negotiator, Dylan is the one to go to. Superb!”
Asheera · 26 May 2024
Agent replied · 24 August 2024
Many thanks for the great review Asheera Pachu. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDylan Burberry is an absolute angel! He showed me a flat for let for me and my partner, it wasnt quite what we were looking for so he suggested another which i viewed with him, and fell in love with the flat instantly! Very speady replies and helpfull! Definitely recommend
Cadi · 26 May 2024
Agent replied · 24 August 2024
Thank you for leaving us your superb 5* review and recommendation Cadi Jones. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDylan has been extremely active in securing tenants for my properties for let. His service has been excellent and we would recommend him, along with the other members on the lettings desk, at Allen & Harris Roath office.
Andrew · 4 December 2024
Agent replied · 11 December 2024
Thank you for your glowing 5* review and recommendation Andrew. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe've been going to Liam for mortgage advice for the past ten years. He's always taken the time to explain everything to us properly and has always steered us to the best product for our circumstances.
I would highly recommend Liam for his knowledge and expertise.
Daniel · 27 July 2024
Agent replied · 24 August 2024
Many thanks Daniel for your amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAmazing and outstanding reception by Dylan Burberry, smooth process in house veiwing as well as securing apartment. I would say it was stress free . And thanks to Allan and Harris courtesy Dylan for a hitch free process. Thank you
Larri · 16 October 2024
Agent replied · 23 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team Larri. Kind regards, Lucy, Customer Relations.
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