Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
β
β
β
β
β
1/5
TrustpilotDon't use Your Move when they work with IAMSOLD!
Your move are fine when dealing with directly but when they are partnering up with auction company IAMSOLD stay away. Modern method of auctions are legal scams that give the buyer zero protection and make the agent a lot more money for a much smaller workload. I had an offer accepted and when that happens they push really hard for you to put down the reservation fee. When you are not ready due to due diligence both the auction cut off all communication with me as well as the agent. Then they pulled the property off Rightmove for 24hrs then re listed it as 15k higher. Absolute legalised scam. Soon to be banned. When you realise and uncover what IAMSOLD are about they cut all communication with you and even keep your bids live online to attract higher bidders including their own self bidding even when you have cancelled your bids. I would highly presume that laws are possibly being broken here along with playing at absolute skulduggery. AVOID.
Chris Β· 11 December 2021
β
β
β
β
β
5/5
TrustpilotExcellent
Sharon, Julia & Dom from the Chester-le-street branch have been a pleasure to deal with from start to finish when I bought my new home and rented out another property. Very normal down to earth people who you can have a proper chat with. The exact kind of people you want to deal with. Thank you
Ben Β· 23 February 2024
β
β
β
β
β
5/5
TrustpilotDear Gary / Your Move Team,
Dear Gary / Your Move Team,Just wanted to drop you an email to say many thanks for the professional service you all have provided for the quick and smooth sale of my home. I must also add your communication throughout this process was open and forthcoming.You and your team have provided a 'one stop shop' for the sale of my home, so you thank you once again. No doubt I will be back for your trustly service once again for my other property in the very near future. All the best. Kindest RegardsJagss
Jagss Β· 9 December 2021
β
β
β
β
β
5/5
TrustpilotCarlisle Branch
Brilliant service from start to finish with selling my late father's home. From Allison's evaluation to all the support from everyone throughout the process. Special mention for Rachel and Helen who were a great support with queries and leasing with solicitors. You all made what was an emotionally stressful time easier.
Joanne Β· 31 May 2024
β
β
β
β
β
5/5
GoogleFrom Lisa and James,
Suzanne really listened and understood our reasons for the valuation, going through our options. I didn't feel any sales pressure. She was there for us, whatever choices we may make. Warm, friendly and professional. Your Move will be my only choice when I move, amazing service! Highly recommend.
James Β· 12 May 2024
β
β
β
β
β
5/5
TrustpilotKerrie was very helpful
Kerrie was very helpful. She kept us totally up to date with the progress of the rental and did everything within her authority to get us in on the date agreed.
Barb Β· 1 February 2022
β
β
β
β
β
5/5
TrustpilotThank you margate branch
Thank you, your move margate branch , my whole experience with your move was great , was very professional, and i was in my new property before Xmas . Thank you julliette for finding me a fabulous home ! π, I couldn't be happier. And thank you to kristina for your efficiency. Hope you both have a fabulous Xmas π
Amy Β· 23 November 2023
β
β
β
β
β
5/5
TrustpilotFive star estate agent.
Absolutely awesome service for both buying and selling property with Stewart Filshill and his team at Your Move, Leven, Fife.
Norman Β· 21 April 2023
β
β
β
β
β
5/5
TrustpilotBrilliant
The whole team at Whitehaven were very efficient professional and polite and handled our property purchase far better than any estate agent we have ever usedVery nice experienceWell done
Mr Β· 10 May 2022
β
β
β
β
β
5/5
TrustpilotExcellent service
Excellent service from everyone we dealt with at Rowlands Gill. Bridie was extremely helpful with my initial enquiry backed up with great service throughout the sale. Would recommend the branch without doubt
Sb Β· 29 November 2021
β
β
β
β
β
4/5
TrustpilotGreat estate agents, awful conveyancers
The estate agents were very helpful and did all they could to get a successful completion to the sale of my property. The only downside was the solicitors that they recommended to do the conveyancing, who were awful. Your Move did their best to progress things by constantly haranguing them. In the end, we got there! Thank-you, Your Move!
Stefaan Β· 14 December 2023
β
β
β
β
β
1/5
TrustpilotSold Data
Applied for several properties to rent on Zoopla, Onthemarket etc, data appears to have been passed on to Your Move without consent as they are now emailing me about properties I didn't apply for and asking for personal info to complete applications I didnt make.
Alex Β· 4 May 2022
Agent replied Β· 19 June 2024
Hello Alex,I am really sorry you have not been happy with the experience youβve had from Your Move. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@Your-Move.co.uk. I will be happy to investigate the matter further.Kind regards,Your Move
β
β
β
β
β
5/5
TrustpilotI choose Your Move because of thereβ¦
I choose Your Move because of there rating on Trustpilot. The team at West Denton from the beginning acted in a professional manner and explained to me every step of the way. This was also confirmed by email. I would recommend this branch.
Derek Β· 2 August 2022
Agent replied Β· 19 June 2024
Thank you. I'll make sure the team at West Denton see your review.
β
β
β
β
β
1/5
TrustpilotAbsolutely rubbish never trust thisβ¦
Absolutely rubbish never trust this company really nightmare never get right answer too many people give you different answers once they get property you canβt get back without fine i never ever go this company
Pankajbhai Β· 15 May 2023
Agent replied Β· 19 June 2024
Hi Pankajbhai,We are sorry to hear about your negative experience with our company. It is disappointing to learn that you found our service to be rubbish and had difficulties getting the right answers to your questions.I have sent a request for more information so that I can look into this matter further. The request will come from Trustpilot.Regards,Your Move
β
β
β
β
β
5/5
TrustpilotUddingston Branch
Uddingston Branch - Glad we went with them and both Jonathan & Lynn were excellent to deal with in selling our house. Feedback on all the viewers was well communicated.
Calum Β· 3 March 2022
β
β
β
β
β
5/5
TrustpilotThey just got on with things and endedβ¦
They just got on with things and ended up with a very quick sale. Nice people can't say anything more . They do their job and we got the job done. Very happy. Thanks
Nick Β· 31 May 2023
Agent replied Β· 19 June 2024
Good to read. Thank you
β
β
β
β
β
4/5
TrustpilotCommunication about the progress ofβ¦
Communication about the progress of house sale has been very good. Receive a response to all queries within 24 hours (or less). Overall, a very professional approach. βFor Saleβ board not displayed as requested.
Catherine Β· 31 May 2023
Agent replied Β· 19 June 2024
Thanks for your review. I will pass on your comment regarding the for sale board to the branch. kind regards
β
β
β
β
β
5/5
TrustpilotSam was great to work with on the saleβ¦
Sam was great to work with on the sale of my house. No b******t! Just clear and direct communication. Definitely would recommend as an agent.
Robbie Β· 4 October 2022
β
β
β
β
β
5/5
TrustpilotAli and his team have been veryβ¦
Ali and his team have been very informative and helpful during this process i would recommend your move to anyone
Tony Β· 25 March 2023
β
β
β
β
β
5/5
TrustpilotAmazing service from the sales supportβ¦
Amazing service from the sales support team in Chester le at. Sales team in West Denton kept us fully informed and nothing was too much trouble
Gary Β· 13 August 2022
β
β
β
β
β
5/5
TrustpilotMaya was amazing
Maya was amazing, very helpful and professional. She was always ready to answear questions, gave me regular udates. The whole process was very straightforward and stress-free.
Silvia Β· 13 August 2022
β
β
β
β
β
5/5
TrustpilotBrilliant
Gary and the team have been fantastic throughout. They were so helpful at all times and I so appreciate them making everything so easy for me. I highly recommend them!
C Β· 26 January 2022
β
β
β
β
β
5/5
TrustpilotWas kept well informed of everythingβ¦
Was kept well informed of everything related to selling our property. All staff were helpful and friendly
Susan Β· 13 June 2023
β
β
β
β
β
5/5
TrustpilotI was served by Lauren Robinson
I was served by Lauren Robinson, Carlisle branch. She is a very polite, understanding and patient lady. Ever smiling, making follow ups and helping me on what I didn't understand or forgotten to do. She made the whole process very easy. I wouldn't hesitate to contact her for any help. She is an awesome person.
Abbiesheber Β· 15 February 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.