Trusted Agent profile Β· Canterbury

Your Move Canterbury reviews

4.3

β˜…β˜…β˜…β˜…β˜… Great

2,148 reviews across 2 platforms

3 St. Margarets Street, Canterbury, CT1 2TP

Part of Your Move, see every office.

Your Move's office in Canterbury, at 3 St. Margarets Street, is rated 4.3 out of 5 across 2,148 reviews on two platforms, including 293 Google reviews rated 4.2.

Google logo

4.2 / 5

293

Reviews on Google

This office

Trustpilot logo

1,855

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Canterbury office, from every platform, shown as written. First names only.

1/5

Trustpilot

Don't use Your Move when they work with IAMSOLD!

Your move are fine when dealing with directly but when they are partnering up with auction company IAMSOLD stay away. Modern method of auctions are legal scams that give the buyer zero protection and make the agent a lot more money for a much smaller workload. I had an offer accepted and when that happens they push really hard for you to put down the reservation fee. When you are not ready due to due diligence both the auction cut off all communication with me as well as the agent. Then they pulled the property off Rightmove for 24hrs then re listed it as 15k higher. Absolute legalised scam. Soon to be banned. When you realise and uncover what IAMSOLD are about they cut all communication with you and even keep your bids live online to attract higher bidders including their own self bidding even when you have cancelled your bids. I would highly presume that laws are possibly being broken here along with playing at absolute skulduggery. AVOID.

Chris Β· 11 December 2021

5/5

Trustpilot

Excellent

Sharon, Julia & Dom from the Chester-le-street branch have been a pleasure to deal with from start to finish when I bought my new home and rented out another property. Very normal down to earth people who you can have a proper chat with. The exact kind of people you want to deal with. Thank you

Ben Β· 23 February 2024

5/5

Trustpilot

Dear Gary / Your Move Team,

Dear Gary / Your Move Team,Just wanted to drop you an email to say many thanks for the professional service you all have provided for the quick and smooth sale of my home. I must also add your communication throughout this process was open and forthcoming.You and your team have provided a 'one stop shop' for the sale of my home, so you thank you once again. No doubt I will be back for your trustly service once again for my other property in the very near future. All the best. Kindest RegardsJagss

Jagss Β· 9 December 2021

5/5

Trustpilot

Carlisle Branch

Brilliant service from start to finish with selling my late father's home. From Allison's evaluation to all the support from everyone throughout the process. Special mention for Rachel and Helen who were a great support with queries and leasing with solicitors. You all made what was an emotionally stressful time easier.

Joanne Β· 31 May 2024

5/5

Google

From Lisa and James, Suzanne really listened and understood our reasons for the valuation, going through our options. I didn't feel any sales pressure. She was there for us, whatever choices we may make. Warm, friendly and professional. Your Move will be my only choice when I move, amazing service! Highly recommend.

James Β· 12 May 2024

5/5

Trustpilot

Kerrie was very helpful

Kerrie was very helpful. She kept us totally up to date with the progress of the rental and did everything within her authority to get us in on the date agreed.

Barb Β· 1 February 2022

5/5

Trustpilot

Thank you margate branch

Thank you, your move margate branch , my whole experience with your move was great , was very professional, and i was in my new property before Xmas . Thank you julliette for finding me a fabulous home ! 😊, I couldn't be happier. And thank you to kristina for your efficiency. Hope you both have a fabulous Xmas πŸŽ„

Amy Β· 23 November 2023

5/5

Trustpilot

Five star estate agent.

Absolutely awesome service for both buying and selling property with Stewart Filshill and his team at Your Move, Leven, Fife.

Norman Β· 21 April 2023

5/5

Trustpilot

Brilliant

The whole team at Whitehaven were very efficient professional and polite and handled our property purchase far better than any estate agent we have ever usedVery nice experienceWell done

Mr Β· 10 May 2022

5/5

Trustpilot

Excellent service

Excellent service from everyone we dealt with at Rowlands Gill. Bridie was extremely helpful with my initial enquiry backed up with great service throughout the sale. Would recommend the branch without doubt

Sb Β· 29 November 2021

4/5

Trustpilot

Great estate agents, awful conveyancers

The estate agents were very helpful and did all they could to get a successful completion to the sale of my property. The only downside was the solicitors that they recommended to do the conveyancing, who were awful. Your Move did their best to progress things by constantly haranguing them. In the end, we got there! Thank-you, Your Move!

Stefaan Β· 14 December 2023

1/5

Trustpilot

Sold Data

Applied for several properties to rent on Zoopla, Onthemarket etc, data appears to have been passed on to Your Move without consent as they are now emailing me about properties I didn't apply for and asking for personal info to complete applications I didnt make.

Alex Β· 4 May 2022

Agent replied Β· 19 June 2024

Hello Alex,I am really sorry you have not been happy with the experience you’ve had from Your Move. We take customer satisfaction very importantly and as such I would like to look into the issues further. Please could you email me at: enquiries@Your-Move.co.uk. I will be happy to investigate the matter further.Kind regards,Your Move

5/5

Trustpilot

I choose Your Move because of there…

I choose Your Move because of there rating on Trustpilot. The team at West Denton from the beginning acted in a professional manner and explained to me every step of the way. This was also confirmed by email. I would recommend this branch.

Derek Β· 2 August 2022

Agent replied Β· 19 June 2024

Thank you. I'll make sure the team at West Denton see your review.

1/5

Trustpilot

Absolutely rubbish never trust this…

Absolutely rubbish never trust this company really nightmare never get right answer too many people give you different answers once they get property you can’t get back without fine i never ever go this company

Pankajbhai Β· 15 May 2023

Agent replied Β· 19 June 2024

Hi Pankajbhai,We are sorry to hear about your negative experience with our company. It is disappointing to learn that you found our service to be rubbish and had difficulties getting the right answers to your questions.I have sent a request for more information so that I can look into this matter further. The request will come from Trustpilot.Regards,Your Move

5/5

Trustpilot

Uddingston Branch

Uddingston Branch - Glad we went with them and both Jonathan & Lynn were excellent to deal with in selling our house. Feedback on all the viewers was well communicated.

Calum Β· 3 March 2022

5/5

Trustpilot

They just got on with things and ended…

They just got on with things and ended up with a very quick sale. Nice people can't say anything more . They do their job and we got the job done. Very happy. Thanks

Nick Β· 31 May 2023

Agent replied Β· 19 June 2024

Good to read. Thank you

4/5

Trustpilot

Communication about the progress of…

Communication about the progress of house sale has been very good. Receive a response to all queries within 24 hours (or less). Overall, a very professional approach. β€˜For Sale’ board not displayed as requested.

Catherine Β· 31 May 2023

Agent replied Β· 19 June 2024

Thanks for your review. I will pass on your comment regarding the for sale board to the branch. kind regards

5/5

Trustpilot

Sam was great to work with on the sale…

Sam was great to work with on the sale of my house. No b******t! Just clear and direct communication. Definitely would recommend as an agent.

Robbie Β· 4 October 2022

5/5

Trustpilot

Ali and his team have been very…

Ali and his team have been very informative and helpful during this process i would recommend your move to anyone

Tony Β· 25 March 2023

5/5

Trustpilot

Amazing service from the sales support…

Amazing service from the sales support team in Chester le at. Sales team in West Denton kept us fully informed and nothing was too much trouble

Gary Β· 13 August 2022

5/5

Trustpilot

Maya was amazing

Maya was amazing, very helpful and professional. She was always ready to answear questions, gave me regular udates. The whole process was very straightforward and stress-free.

Silvia Β· 13 August 2022

5/5

Trustpilot

Brilliant

Gary and the team have been fantastic throughout. They were so helpful at all times and I so appreciate them making everything so easy for me. I highly recommend them!

C Β· 26 January 2022

5/5

Trustpilot

Was kept well informed of everything…

Was kept well informed of everything related to selling our property. All staff were helpful and friendly

Susan Β· 13 June 2023

5/5

Trustpilot

I was served by Lauren Robinson

I was served by Lauren Robinson, Carlisle branch. She is a very polite, understanding and patient lady. Ever smiling, making follow ups and helping me on what I didn't understand or forgotten to do. She made the whole process very easy. I wouldn't hesitate to contact her for any help. She is an awesome person.

Abbiesheber Β· 15 February 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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