Wards Canterbury reviews

★★★★★ 5/5

Google

We are so happy with the service that we have had from Wards, we have had communications about every step of our sale that is going through at the moment. We would not have reached this stage if it had not been for Kate Funnell ( Canterbury Branch) She was great at verbally marketing our property to potential buyers but more importantly getting a result. She alleviated any worries we had and put everyone at ease with the process. We have already highly recommended Wards for the great service that they provide.PositiveResponsiveness, Quality, Professionalism, Value

Lee · 9 December 2021

★★★★★ 5/5

Google

It's a long time since I sold a property and in this instance, I was selling as the executor of an estate. I found Wards provided an excellent and comprehensive service from the first valuation, through managing buyer interests, securing the best deal, and monitoring progress to completion. On that last phase, I was extremely impressed with the update system provided by Maria Meddings, but I also received good service from the whole team under Adam Howell. Well done and thank you to all. Peter ScalesPositiveResponsiveness, Quality, Professionalism, Value

Peter · 9 December 2021

★★★★★ 5/5

Trustpilot

Mia took me on a viewing and was…

Mia took me on a viewing and was extremely helpful throughout. She was friendly, knowledgeable and answered all my questions. I really appreciated her time and professionalism.

Lara · 13 March 2026

★★★★★ 5/5

Trustpilot

An Agency that cares

I would like to thank all of the Wards Staff that I met in Margate, Victoria, Katy & Megan in particular. The service was good, reliable, friendly & although in the end I didn’t buy through them, they were outstanding.

Sandy · 19 November 2025

★★★★★ 5/5

Google

Great service. You managed to sell our house in less than a week! Special thanks to Kate for always being super friendly.

Elaine · 9 December 2022

★★★★★ 5/5

Google

Couldn’t be happier with Wards especially Tom and Kate and Ashley…very friendly and helpful… their ongoing help has been invaluable during sale and after sale… thank you both…PositiveResponsiveness, Professionalism, Value

Lyn · 9 December 2021

★★★★★ 5/5

Google

We have recently bought a house through Wards of Canterbury and they've been brilliant. Amy, Michael and especially our superstar mortgage advisor Lyndsey. All of them have been professional, knowledgeable, incredibly efficient, and a pleasure to work with. thanks all.

Emily · 10 October 2024

★★★★★ 5/5

Google

Jydon Reeves made it a very easy experience, I called and within 2 days he had shown me and my family 2 houses. He was very accommodating and honest about the properties which I appreciated and helped me make decisions

Olivia · 9 December 2023

★★★★★ 5/5

Trustpilot

5* Service …

Ashley & his team are a very helpful & friendly bunch, very professional but not pushy. I would definitely use them in the future.

Julie · 15 March 2026

★★★★★ 5/5

Trustpilot

A gratitude for Wards team

Everyone has been helpful and friendly through the process of buying the home. I would like to say thank you all you were an amazing team Tina, Tom, Daniel, Steve, Joanne, Amy, and Connor.

Khaldoun · 17 December 2025

★★★★★ 5/5

Google

I would like to thanks to all wards team for helped us through out our journey , like to specially thanks @maria for helping us ineach and every steps of my successful application , many thanks to all .

Saloni · 10 October 2024

★★★★★ 5/5

Google

Wards have been amazing all the way through. James the Sales advisor has really been proactive in finding me my new home. From calling me as it was going on to the market and giving me advice all the way through. I'm a first time buyer so this is crucial for me to have some advice i can trust. I couldn't be happier with the service I've received

Sarah · 9 December 2022

★★★★★ 5/5

Google

Efficient and professional service throughout the buying process. Thank you to Tom who has been friendly, approachable and professional throughout the house purchase. From Holly and HarryPositiveResponsiveness, Professionalism

Hol · 9 December 2021

★★★★★ 5/5

Google

I can't praise Kate Funnell at Wards in Canterbury enough for all her help in buying a property. She is personable, honest, organised and incredibly efficient. She has informed me of properties and allowed me to view them before they go live. She replies to all my emails promptly and keeps in weekly contact or more frequently as the need arises when properties become available. She is the asset to have when buying a property!

Melissa · 9 December 2021

★★★★★ 5/5

Google

I used Canterbury wards to sell my property last year and my main contact was khris whiteoak who was fantastic at staying in contact with me throughout from start to finish (I am sorry for the delay in writing this review!) whether it was during work hours or not, khris was keen to put me at ease. He is a credit to your Canterbury office along with Jodie wincoll who guided me through to the exchange of contracts with ease. I will look forward to going back to khris and Jodie when I am on the move again!PositiveProfessionalism

Sarah · 9 December 2020

★★★★★ 5/5

Google

Kudos to Mr. Tom Dodd for providing us with excellent service even though we are the Buyers in this home sale, not the Sellers. He was professional in showing the house to us and was spot on in communicating with the Vendor and sharing their responses with us. Since we'll be moving to the countryside, Kingston, he's going the "extra mile of good customer service" to ensure he delivers the keys to us on Completion Day. Whew....we are retired folks moving down from London and that will be a long day. Tom's helpfulness is just the ticket! Thanks, Tom!!PositiveResponsiveness, Quality, Professionalism

Christine · 9 December 2020

★★★★★ 5/5

Google

Kate was excellent: super efficient service, lots of information during the viewing and friendly all round. Thank you!

Lisa · 9 December 2022

★★★★★ 5/5

Google

Having dealt with many different estate agents all over the UK for a number of years now I can definitely say that the service in Wards (Canterbury Branch) is exceptional. It has been an absolute pleasure so far working with James Bearden who has repeatedly gone the extra mile to assist me with everything I have requested and several things I even neglected to think about.PositiveProfessionalism

G · 9 December 2022

★★★★★ 5/5

Google

Kate and the team at wards have been excellent throughout in helping us buy our first property.

Dec · 10 January 2023

★★★★★ 1/5

Google

Worst, absolutely worst experience with an agency ever. I've rented with four agencies in Canterbury and wards has been by far the worst. Just a few examples of what to expect from these guys - lied about the property before I rented about neighbours soundproofing and not told about electrical pylons hidden next to frosted windows - told my home and tenants insurance with endsleigh which is industry standard wasn't good enough hours before the end of the day on a Friday potentially stopping me moving in the next day, then being forced into buying a substantially more expensive insurance from home let in which they get commission for. - paid a large check in fee then having to travel to herne Bay to get my keys and no one showing me around the property or telling me anything about electric providers or secondary fuse boxes - spent MONTHS I mean months chasing these guys via email about broken heating and boilers in the colder months, even got area manager involved who did nothing. - spent even more months getting follow up calls and emails regarding broken storage heaters that were never repaired - after moving out I've spent over a month asking for my deposit back - called emergency hotline they provide when electric went and they didn't even have my details or the properties details - was not told anything about my check out time - the agency made me show round new prospective tenants, they couldn't be bothered to show up themselves!! Arun estates should be ashamed, go to a local independant instead.

Jon · 10 December 2019

★★★★★ 1/5

Google

I am very disappointed with Wards. I received an email from Wards advising me that a property that I was interested in purchasing a couple of months ago was available again I replied to the email I had received expressing my interest, I received no reply to my email I called Wards to talk about the property the person whom I spoke did not seem interested in talking to me he seemed eager to end the call quickly. I thought maybe this person was having an off day so I left it. I sent another email submitting a bid and I did not receive any reply to my email I called Wards to discuss the bid that I had made only to be told the vendor was no longer selling the property I explained the reason why I was calling was that I had made a bid via email but my email was ignored it would have been nice to have received a response to my emails explaining the situation rather then being ignored.

Siro55 · 10 December 2019

★★★★★ 5/5

Trustpilot

Very quick sale

Very quick sale, smooth fair process. Everyone I dealt with was professional and helpful. Antony, Maxine, Charlie and Anna.

Amanda · 15 March 2026

★★★★★ 5/5

Google

We haven't found our dream home yet, but Kate who looks after us certainly ensures we have the opportunity to view anything that meets our criteria. She has also been brilliant at keeping us informed of the buyers who are interested in viewing our property, guiding us with their comments as to what they found good about the property. Canterbury team are great to work with, very professional and friendly.PositiveResponsiveness, Professionalism

Rosemarie · 9 December 2021

★★★★★ 5/5

Trustpilot

Exceptional service experienced by the…

Exceptional service experienced by the whole team, but most recently Mim, who has dealt with my requests and queries promptly and professionally. She has made me feel like a priority by being attentive and understanding.

Ike · 20 October 2025