2/5
TrustpilotWRONG COUNCIL TAX BAND
WRONG COULCIL TAX BAND..
Trusted Agent profile · Canterbury
Wards Canterbury reviews
★★★★★
349 reviews across 2 platforms
32 St Margarets Street, Canterbury, CT1 2TG, CT1 2TG
Wards's office in Canterbury, at 32 St Margarets Street, is rated 4.6 out of 5 across 349 reviews on two platforms, including 218 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Wards won in 2026.
Awards
The Trusted Agent 2026 results for Wards, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleA huge thank you to all of the team, including Ashley, Tom and Kate, at the Canterbury branch of Ward's. We have found the team to be so hard-working, professional, helpful, friendly and always a pleasure to chat to both on the phone and in person. Thank you.
Agent replied · 8 December 2024
Dear Ruth, Thank you for your recent feedback regarding our team in Canterbury. They truly are a great team, nothing is too much trouble and their local knowledge is amazing too! All the best. We are looking to raise £1,000,000 for vulnerable Children in our local area. Every valuation we attend, we will donate £100 to our local charity. If you know of anyone that is thinking of moving in the South East please pass on my details and you both could be helping towards our £1,000,000 target; sam.dalton@wardsofkent.co.uk All the best, Sam Dalton Senior Operations Director Wards Estate Agents
1/5
GoogleWorst estate agents ever! Rented through them with a private landlord. They was a nightmare over a year ago when we was going through everything to rent the flat. Then as soon as we tell the landlord we are moving they are phoning us up telling us they are bring stranger's into our home. I told them I'm heavily pregnant and with covid would prefer this to be after we move and basically was told they don't care they need to get people in viewing.my landlord went mad at them because they didn't give wards permission to contact us. The evening before they have booked people in to view the flat I get a email to say they will be at out home early in the morning but I wasn't made aware of this till 5pm the night before. Absolutely disgusting will never go with wards again.NegativeResponsiveness, Professionalism
5/5
TrustpilotThe team was excellent
The team was excellent.
5/5
TrustpilotI have found MariaMedding very helpful
I have found MariaMedding very helpful. During whst is always a stress ful occasion , selling s property.
5/5
GoogleRecently I started to view properties with wards and have just had an offer accepted on a house! They have been a great help, such friendly and kind staff and very quick service also which has helped so much. I would highly recommend!
Agent replied · 8 December 2024
Dear Alysha, Thankyou for your 5 star review regarding our team in Canterbury and congratulations on the acceptance of your offer - how exciting! We look forward to guiding you further through the journey. All the best, stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleWe are part way through the process of paperwork in our sale. Could not be happier so far. A buyer was found immediately for the property by the talented Kate at the Canterbury branch. Fingers crossed everything completes as easily as the sale.
Agent replied · 8 December 2024
Dear Dan, Thank you for your recent feedback. Glad we found you a buyer so fast, we invest heavily in our marketing and training to give our customers the best service possible. All the best with your sale! We have just launched a Charity promotion to raise £1,000,000 for vulnerable Children. Every valuation we attend, we will donate £100 to our local charity. If you know of anyone that is thinking of moving please pass on my details and you both could be helping towards our £1,000,000 target; sam.dalton@wardsofkent.co.uk All the best, Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotHillfield Villas
We have just exchanged on an excellent property we bought through Wards of Tenterden.
4/5
Googlewe recently viewed a house for sale with wards ,and was shown round by Kate Funnell .We found Kate to be really friendly ,professional and knowledgeable. Kate did not make us feel rushed at all ,which is so important when making such a big decision as a house purchase.
Agent replied · 8 December 2024
Dear David, Thank you for taking the time to post a review regarding Kate at our Canterbury office. She really does like to ensure she delivers the very best customer service and experience. It is such a big decision to buy and sell a property and i am delighted to hear she gave you the time needed to help you choose your ideal home. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotWe have just sold our flat in Folkstone…
We have just sold our flat in Folkstone with Wards, after unsuccessfully with another local agent.
1/5
Trustpilotcomplete waste of 20 weeks
As another reviewer said, it has just been a complete waste of 20 weeks!
5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️ Excellent Service from Victoria!
5/5
GoogleThe support and communication of the Wards team was excellent. Maria shone in her role, guiding me smoothly through the process to Contract Exchange, providing real-time status updates and timely responses to any queries I had.
Agent replied · 8 December 2024
Dear Stephen, Thank you for your great feedback regarding Maria, our Senior Sales Co-Ordinator. She is certainly a tenacious lady and is amazing at networking with all parties in the moving process. Sales in the UK are taking an average of 150 days (5 months) according to Rightmove, yet Maria somehow seems to work her magic and push them through quicker. I will pass on your comments which will certainly make her day. Thank you! Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
Google5 Stars for Tom Dodd: We were lucky to have had Tom as an agent while purchasing our house recently. The entire process was far from straightforward, so it was his professionalism and responsiveness that helped us considerably in making the right decision.PositiveResponsiveness, Professionalism
Agent replied · 8 December 2024
Dear Andrey, Thank you for taking the time to write this review. Tom will be so delighted with your comments. Moving home rarely seems straightforward nowadays and it always helps when you have someone guide guide you through the journey and be on hand when you need them. Best wishes and stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleThe team at Wards were really great. From the first visit till completion they kept us in the loop and managed the purchase very well.
Agent replied · 8 December 2024
Hi Johann, Thank you for leaving a review! It's fantastic to hear how great your experience with our agents has been and how well they've kept you in the loop throughout your process. Best wishes, Wards.
5/5
GoogleWe had a buyer for the property we were selling within a few weeks of marketing and i must say the service has been excellent. I'd say its the best agent I've ever used. Thankyou to all involved. You've always answered all my questions promptly. Would definitely recommend
Agent replied · 9 January 2025
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleI would definitely recommend Wards. They are professional, efficient and very helpful. Abi in particular has gone out of her way to assist me. I've been very impressed with the service that I have received.
Agent replied · 8 December 2024
Dear Clare, Thank you for taking the time to write a review regarding your recent experience with Abi in our Canterbury lettings team. I am so pleased to hear she has gone above and beyond to help you and your recommendation will certainly mean a lot to her. All the best, stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleWards in Canterbury and James Bearden have been excellent; his knowledge of the area and advice has been invaluable. I would highly recommend Wards and ask for James for anyone looking to relocate to Canterbury.
Agent replied · 8 December 2024
Dear Jon, Thank you for taking the time to post a review regarding the service you have received from James and the team in Canterbury. Your recommendation will be invaluable to them too. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleWe recently chose Wards in Canterbury for the sale of A property in Bridge, having successfully sold our previous three properties through other branches of Wards. They managed all the viewings, giving us regular updates via the phone, emails and their handy online account. Highly recommended.PositiveResponsiveness, Professionalism
Agent replied · 8 December 2024
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
TrustpilotGood experience
I just sold my property through wards.
5/5
GoogleVery efficient service from Wards when moving house recently, especially from Tom who understood how I wanted my home to be marketed and was really personable and helpful in achieving the desired outcome.
Agent replied · 8 December 2024
Dear Joanna, Thank you for your recent feedback regarding our Canterbury and especially Tom. We aim to offer a tailored, personalized service to all our customers to ensure they obtain the best price and hopefully the smoothest moving journey. Tom will be delighted with your comments too. Stay safe and Merry Christmas. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleKate and Adam have helped me to find the perfect next investment. they are both well mannered, professional and proactive in line with my specific needs and requests. I look forward to my next purchase experience with this great agent.
Agent replied · 8 December 2024
Dear Elliot, Congratulations on finding your first investment! Kate and Adam were delighted to have helped and enjoyed the challenge. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleThe level of service from beginning to end was amazing. I felt listened to, supported throughout and the advice they gave me was fantastic. If I ever need to move again I would not use any other estate agents. Wards are so professional, trustworthy and so helpful.
Agent replied · 8 December 2024
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleWards have been absolutely wonderful to deal with. I would highly recommend them. My sales progressor Maria.M was very knowledgeable and extremely helpful. She assisted every step of the way.
Agent replied · 8 December 2024
Thank you for taking the time to leave a review. Many thanks, Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Wards Canterbury
How many reviews does Wards Canterbury have?
Wards's Canterbury office has 349 reviews across two platforms: 218 on Google, 131 on Trustpilot (across the whole business).
What is Wards Canterbury's rating?
Wards Canterbury is rated 4.6 out of 5 across all 349 reviews, and 4.7 out of 5 on Google from 218 reviews.
Has Wards won any awards?
Yes. In The Trusted Agent 2026 awards: Wards, Canterbury won Trusted Agent; Wards, Chatham won Gold; Wards, Stoke on Trent won Trusted Agent; Wards, Chesterfield won Trusted Agent; Wards, Maidstone won Trusted Agent; Wards, Meopham won Trusted Agent.
Where is Wards's Canterbury office?
Wards Canterbury, 32 St Margarets Street, Canterbury, CT1 2TG, CT1 2TG.
