Trusted Agent profile · Canterbury
★★★★★
349 reviews across 2 platforms
32 St Margarets Street, Canterbury, CT1 2TG, CT1 2TG
Wards's office in Canterbury, at 32 St Margarets Street, is rated 4.6 out of 5 across 349 reviews on two platforms, including 218 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Wards won in 2026.
The Trusted Agent 2026 results for Wards, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleGreat and reliable service, James has been so much on track with joint effort to find our first home.PositiveResponsiveness, Quality, Professionalism, Value
Dear Carolina, Thank you for your great feedback regarding James in our Canterbury office. He will be so delighted with your comments and we are all so pleased you have fond your first home, how exciting! Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleMaria the senior sales progressor had great communication throughout the process and was a real help in tying everything down. She responded to emails very promptly and sent regular updates so all parties were aware.
Morning Nicky, Thank you for your positive review. We're thrilled to hear that Maria's excellent communication and prompt responses helped to progress things for all parties. Best regards, Wards of Kent
5/5
GoogleRecently sold and purchased property through Wards Canterbury. Tom was professional, responsive and hard working and helped us navigate the sale process in a time of uncertainty.PositiveProfessionalism
Hello, Thank you for leaving us your feedback! Many thanks, Wards of Kent
5/5
TrustpilotWe had such a wonderful experience with Mia.
We had such a wonderful experience with Mia at Wards while buying our new home in Ramsgate.
5/5
TrustpilotI am impressed with the way she deals with all the questions professionally.
I am impressed with the way all property matters are dealt with by Maria Byrne. She is extremely competent and knowledgeable about rental market and her advice is always sound.
3/5
GoogleOriginally this was a 5 star review, but regrettably we have chosen to revise this based on events following the sale. Our sale was initially dealt with smoothly and promptly, and communication was good on the whole. We sold our property to an investor who intended to let it out, also through Wards in Canterbury. Following our sale, we discovered that Wards had reused our photos and marketing without our permission to let our previous property out. The photos included all of our furniture and belongings, which we were fine with in regards to selling but the new owners were renting unfurnished using material that we had commissioned at our cost. This was taken down fairly swiftly but to date no one has given us an explanation as to how this happened, so after several months we have decided to post this publicly to ensure that this does not happen again in the future. I would strongly recommend this be investigated, and would advise any potential clientele to keep an eye out in case their marketing is reused without permission.
5/5
GoogleTom Dodd, our Wards Agent, won our confidence earlier this year as we tentatively put our house on the market. He had ready answers and knew the scope (and limitations) of the business. I remember his readiness to back his answers with data. He was reliable, courteous and when we asked him to attend to small details he responded professionally. I can recommend him and the business.
Dear David, Thank you for 5 star review regarding Tom in our Canterbury branch. Tom really appreciates how huge a decision it is to move home and likes to deliver a personalised, tailored service to all his customers. Nothing is ever too much trouble for him to ensure he delivers a really premium service. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotEllie Leen
I called Wards yesterday to enquire about a property and ended up speaking with Ellie Leen. What followed was not the usual transactional, slightly rushed conversation you might expect from an estate agent, but instead a calm, well-informed, and oddly reassuring discussion about everything from property details to mortgage options.
5/5
GoogleChloe was extremely helpful, friendly and professional. She arranged a lot of viewings very quickly and all the properties fitted my search criteria.
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
TrustpilotWard staff are brilliant from start to…
Ward staff are brilliant from start to finish, we meet Simran at first she was very experienced on property market and explained everything with us.
5/5
TrustpilotWards give excellent Customer Service
Wards have been very efficient, very professional and we have had excellent customer service from all of their staff that we have dealt with - Graham, Emily , Freya, Shane , Grace and Adam.
5/5
GoogleI couldn't fault the service that Matthew gave from start to finish, to ensure a really quick trouble free final turnaround. Definitely 5 Stars. Thank you again Matthew.
Hello Jeremy, Thank you for your review! We're pleased to hear that Matthew provided you with such excellent service and ensured a smooth and quick turnaround. Your positive feedback is greatly appreciated and will certainly be passed on to him. Best regards, Wards of Kent
5/5
GoogleRecently used Wards Canterbury to sell my home, throughly enjoyable experience from the whole team...in particular kris whiteoak the sales manager of the branch made me feel at ease from day one. Just to mention numerous conversations after he had finished work and while on his day off really made me feel special and kris I feel went above and beyond what a normal estate agent would do. Thank you!
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleMaria Meddings has been an excellent facilitator; responsive and helpful every step of the way.PositiveResponsiveness, Professionalism
Dear Yoriko, Thank you for your great feedback regarding Maria our Sales Co-Ordinator who looks after the after our buyers and sellers when the properties go under offer. It is a tough job role, trying to mediate between all parties involved and Maria seems to make it seem so easy! Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleJust purchased my first property through the team in Canterbury Ashley, Adam, Kate, Tom & Maria have all been brilliant. absolutely effortless to talk to any of them, always available on the phone with the answer to any question I had. I cannot fault them at all. When the time comes to move again they will certainly be my first point of call.PositiveResponsiveness, Professionalism
Dear Jeff, Thank you for your great feedback regarding our team in Canterbury. Their many years of experience of working together certainly helps to make communication and support more seamless. All the best in your new home and we look forward to helping you in the future. Stay safe. Kind regards Sam Dalton Senior Operations Director Ward’s Estate Agents
5/5
GoogleI chose wards of Canterbury to market my aunts bungalow in the centre of Canterbury. I live 150 miles away. They were excellent at keeping in touch with me every step of the way. The whole process was quick professional smooth and trouble free. I really appreciate how stress free they made it for me and would happily recommend them to prospective buyers and sellers alike. Sue johns
Hello, thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleVery impressed from the outset with Wards. Given the covid restrictions and limitations viewings were well handled and a buyer quickly found. During the following very stressful process of actually getting solicitors to do all that is required Maria Meddings deserves a medal- she must have the most thankless task- but eventually managed to steer to exchange. Thank you Wards!PositiveResponsiveness, Professionalism
Dear Paul, Thank you for such great comments regarding Maria and the team in Canterbury. It has certainly not been easy during COVID, however, our customers have been so understanding which always helps. Maria is certainly amazing isn't she?! She does have a tough task keeping everyone involved in the moving process; buyers, sellers, solicitors, lenders, brokers, estate agents working together in harmony, certainly not an easy job, and not one I could do! Her tenacious yet bubbly personality helps her wrap everyone around her little finger, we are so lucky to have her in our team. All the best, Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotKirsty - great customer service.
Kirsty, thanks for your great customer service and assistance today. Thank you for sorting the issues out so very quickly and professionally. This is very much appreciated. Martin Terrell
5/5
GoogleI have had a positive experience with Wards but have been particularly impressed with one member of staff, Kate, who has been tirelessly polite, cheerful and welcoming every time I speak to her. I believe her positivity is infectious for both buyers and sellers and I have been grateful to have her as part of the team supporting me in my sale at Wards.PositiveResponsiveness, Professionalism
Hello, thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleIve been shown around some lovely properties from wards and it has been a lovely experiance espeshally with james showing us around the houses. He was well mannered and polite. Really knew how to do his job and make us feel comfortable and was well informed about the propperties knolege. Would defonatly recomend james as an estate agent.PositiveProfessionalism
Dear Charlie, Thank you for taking the time to post a 5 star review regarding James in our Canterbury team. I know your comments will mean so much to him as he is still quite new to the role and delivering excellent customer service is so important to him - thank you for putting a huge smile on his face today! Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotExcellent and honest service
An excellent and honest service from Wards. They gave me sensible advice and helped me sell our house whereas another local estate hadn't.
5/5
TrustpilotGreat experienced
Brandon Boyd’s support and encouragement gave us the confidence to believe we could secure a full mortgage, with amazing help from Dave Vitler -Mortgage Matters.
5/5
GoogleProfessional and very helpful! Thanks Kate, Hamid and Abi for all your hard work!
Hi, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleOver the last year or two Wards have sold 2 houses and a garage for us. Each one as a very good experience. It was pleasure working with Tom and Marie who never let us down.
Hello Peter Drysdale, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Wards, Canterbury won Trusted Agent; Wards, Chatham won Gold; Wards, Stoke on Trent won Trusted Agent; Wards, Chesterfield won Trusted Agent; Wards, Maidstone won Trusted Agent; Wards, Meopham won Trusted Agent.
