Trusted Agent profile · Canterbury
★★★★★
349 reviews across 2 platforms
32 St Margarets Street, Canterbury, CT1 2TG, CT1 2TG
Wards's office in Canterbury, at 32 St Margarets Street, is rated 4.6 out of 5 across 349 reviews on two platforms, including 218 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of six awards Wards won in 2026.
The Trusted Agent 2026 results for Wards, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleI've found Abi and Hamid swift, efficient and responsive. They reply quickly and helpfully to phone calls and emails. They've found the perfect tenant for our flat.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleVery friendly and helpful, everything fairly straight forward their end.
Dear Martin, Thank you recent feedback. Glad we could help. We have just launched a Charity promotion to raise £1,000,000 for vulnerable Children. Every valuation we attend, we will donate £100 to our local charity. If you know of anyone that is thinking of moving please pass on my details and you both could be helping towards our £1,000,000 target; sam.dalton@wardsofkent.co.uk All the best, Sam Dalton Senior Operations Director Wards Estate Agents
1/5
GoogleWorst experience ever. They are very unprofessional specially Abi and Hamid. Did not responded my email and when l Called them and asked questions about rental property they said the don’t know anything about property criteria yet.. if you don’t have information yet why you are advertising? Never will work with them again.
5/5
GoogleKate funnell at wards canterbury has been incredibly helpful with the process of my purchasePositiveProfessionalism
Dear kiersten, Thank you for taking the to post a review regarding Kate in our Canterbury branch. All the best with your new home. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleGreat Pub , great mix of people and they sell Leffe. Win win
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleEveryone in the branch was very helpful and I was really happy with the service.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
1/5
GoogleThe worst estate agents I have ever used. Losing my banker's draft of over £1600. Not fun
We are sorry to read your comments and would like the opportunity to look in to matters for you. We would therefore kindly ask you to contact our Customer Relations department on 01702 540802 to discuss your experience in more detail and to see if we can help. Thank you.
5/5
GoogleImpressive service from Mr.Tom Dodd and Maria Meddings.PositiveResponsiveness, Professionalism
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleVery helpful used remortgage service so far so good
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
GoogleFantastic food every time
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
TrustpilotSeamless service
Rating only, no written review.
5/5
GoogleRating only, no written review.
Dear Sophia, Thanks for leaving us a review, we really appreciate it. Wards of Kent
1/5
GoogleRating only, no written review.
Dear Eva, Thank you for taking the time to leave a review and we’re sorry to hear that you haven’t been satisfied with the service you have received. Unfortunately, as you have not provided us with specific reasons for your dissatisfaction, we are unable to comment in more detail. However, we would like the opportunity to discuss your experience and would encourage you to contact us on 01702 540802 or at customer.support@arunestates.co.uk. Kind regards, Wards.
5/5
GoogleRating only, no written review.
Dear Sunil, Thank you for your 5 star rating. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleRating only, no written review.
Dear Justin, Thank you for your 5 star rating. Stay safe and Merry Christmas. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
2/5
GoogleRating only, no written review.
Dear Ahha, Thank you for your rating. I am sorry we did not deliver a 5 star service. Please contact us to let us know what we could have done better. All the best, Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents canterbury@wardsofkent.co.uk
5/5
GoogleRating only, no written review.
Dear Damian, Thank you for your star review. We have just launched a Charity promotion to raise £1,000,000 for vulnerable Children. Every valuation we attend, we will donate £100 to our local charity. If you know of anyone that is thinking of moving please pass on my details and you both could be helping towards our £1,000,000 target; sam.dalton@wardsofkent.co.uk All the best, Sam Dalton Senior Operations Director Wards Estate Agents
1/5
GoogleRating only, no written review.
Dear Donna We are sorry if you have been dissatisfied with the service that you have received and would appreciate the opportunity to discuss this further with you. If you could please contact our Customer Relations department on 01702 540802 or at customer.relations@arunestates.co.uk we would be happy to assist you further. Kind regards Wards
4/5
GoogleRating only, no written review.
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleRating only, no written review.
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
5/5
GoogleRating only, no written review.
Dear Ilina, Thank you for your 5 star rating. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
5/5
GoogleRating only, no written review.
Hello, Thank you for taking the time to leave a review. Best wishes, Wards of Kent
5/5
GoogleRating only, no written review.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Wards's Canterbury office has 349 reviews across two platforms: 218 on Google, 131 on Trustpilot (across the whole business).
Wards Canterbury is rated 4.6 out of 5 across all 349 reviews, and 4.7 out of 5 on Google from 218 reviews.
Yes. In The Trusted Agent 2026 awards: Wards, Canterbury won Trusted Agent; Wards, Chatham won Gold; Wards, Stoke on Trent won Trusted Agent; Wards, Chesterfield won Trusted Agent; Wards, Maidstone won Trusted Agent; Wards, Meopham won Trusted Agent.
Wards Canterbury, 32 St Margarets Street, Canterbury, CT1 2TG, CT1 2TG.
