Wards Herne Bay reviews in Canterbury

★★★★★ 5/5

Trustpilot

Had a very difficult sale due to time…

Had a very difficult sale due to time constraints, but Graham was able to sort it out and get the property sold. He went over and above what I would expect from an estate agent, took a personal interest and helped in every way. I can honestly say that I wouldn’t have been able to complete the sale without him.

Steve · 23 April 2024

★★★★★ 5/5

Trustpilot

I had the pleasure of dealing with…

I had the pleasure of dealing with Ellie Leen at Wards about a week ago, and it’s genuinely been on my to-do list ever since to write her a great review because she was just that excellent. From the moment we spoke, Ellie was incredibly warm, helpful, and informative. She had such a lovely, approachable nature but was also highly professional and efficient in how she handled everything.

Customer · 22 April 2025

★★★★★ 5/5

Trustpilot

I recently sold my property in Caxton…

I recently sold my property in Caxton Close, Hartley, Longfield, Kent.Right from the outset - Terri Truckle the Branch Manager @ WARDS in New Ash Green and her team were professional and relentless and determined in getting the property marketed and sold. The service they rendered was second to none with regular marketing adverts and e mail updates, sales e mail updates and viewing and appointment updates. Nothing was left to chance - and their customer service acumen was outstanding. They kept me informed all the way with the progress of the house sale. I would highly recommend Terri and her team to any person(s) wishing to sell their property. My praise includes Cameron Hadfield (senior sales advisor) & Michele Corney (sales progressor) who supported Terri in her efforts to get my property sold in good time. What an awesome sales team @ WARDS in New Ash Green!!

Quentin · 8 November 2022

★★★★★ 5/5

Trustpilot

Emily @ Wards was great

Emily @ Wards Herne Bay was great. Was warm, friendly and very knowledgeable about the properties we wished to view. Was very open to answering questions we had and was very responsive when wished to view properties for a second time. We are now very happily moved! Recommended agent.

Jay · 23 October 2024

★★★★★ 5/5

Trustpilot

Highly recommended

I can't thank the team, and in particular Debbie Ludgate for the kindness shown to my parents in helping them navigate their sale. Stressful at the best of times but when later in life, and with me some distance away I am so grateful for the time and care taken to explain things and the general tone of communication. Highly recommended with thanks to both Debbie and Steve

Jay · 25 October 2023

★★★★★ 5/5

Trustpilot

Helpful and professional

Helpful and professional. Maria and her team helped us out a lot. We were visiting from out of town and keen to see as many places as we could while were in the area. She listened to what we were looking for and did her best to show us places that met our needs. She also shared her local knowledge of the area which was a very nice touch. She was great at facilitating the viewings all the way through the contracts being signed and was diligent in answering all our questions and concerns. Finally when I collected the keys on move in day, she presented me with a welcome gift with some goodies inside. She also followed up a few times to see how we were settling in and if there were any teething problems she could help solve. Really great service! :)

Happy · 27 October 2022

★★★★★ 5/5

Trustpilot

Excellent service from Wards Estate…

Excellent service from Wards Estate Agents! (Gillingham branch) from the beginning to the end, I would like to thank Bradley Fray,Kim Batchelor and Jenny Stubbs for their amazing service and help! Kim always made sure she kept us informed on the progress of the property purchase.I Highly recommend Wards of Kent!! Thanks to the whole team!Nana&Henry

Nana · 29 June 2024

★★★★★ 5/5

Trustpilot

We have recently just sold our current…

We have recently just sold our current property and purchased a new home through ward and partners through there scheme with Matthews Homes . We have been working with the Sales Advisor Tracey Gammon throughout our journey. The service and expertise in by Tracey has been exceptional and Tracey can not come highly recommended enough . This has truly been a five star service !!

Justin · 2 January 2024

★★★★★ 5/5

Google

We have been overwhelmed with how fantastic wards in Herne Bay have been. From the moment Graham come round to value our house we felt in safe hands, after obtaining an offer after 5 days because of Jackson and the teams hard work we were truly amazed! To finish everything off Julia has been a massive help in getting us through the process. We felt like part of the wards family right from day one, always welcomed into the office, always greeted so professionaly and friendly on the phone by Megan or whoever else we spoke to. We could not recommend wards HERNE BAY enough! We are nearly at exchange point and are extremely excited to buy out second home from wards. Thank you Julia, Graham and the team! You are amazing!PositiveProfessionalism

Hannah · 24 October 2022

★★★★★ 5/5

Google

I’ve just brought a house through Wards, it was far from being a straightforward purchase, yet the team here provided me with the level of support I have only ever received from my closest family and friends before. When I rang Wards first to enquire, Jydon gave me such a comprehensive overview of the current market and effective purchase strategies, at the end of the conversation I felt fully equipped and clear on my way forward. At that point I wasn’t even buying anything from them. It was that unconditional giving that truly touched me. And once I was set on buying a house through Wards, I was given a real life angel - Grace! God only knew I would need one for the challenges we had lined up for us! Grace’s outstanding interpersonal skills, work ethics and empathy kept my faith and sense of security alive when it was so easy to lose it. It was like having your best friend helping you buy a house. I am left with gratitude in overflow for the time and energy she has put into assisting me with my purchase. You guys managed to turn what could have been a troublesome journey into one I would easily walk again with you by my side. Millions of thanks Marina

Marina · 24 October 2022

★★★★★ 5/5

Google

Grace from Wards in Herne Bay has been AMAZING throughout my whole house buying process. As a first time single buyer I needed all the support I could get and Grace was always at the end of the phone for advice, support or just to listen when I needed it. Grace has always been incredibly upbeat and helpful, ensuring I was kept in the loop at all times and reassuring me during one of the most stressful things you can go through. Thank you Grace and all at Wards for all your help and support!

Lucy · 24 October 2022

★★★★★ 5/5

Google

Graham, Julia, Megan and all of the team at Wards in Herne Bay have been friendly, courteous and above all, highly professional in everything they have done. Telephone calls, e-mails and meetings in person have contributed to what looks to be a successful outcome in terms of the sale of my property and I cannot rate Wards highly enough. Graham and his team are a credit to the organization and have been very supportive and responsive throughout. Sincere thanks to everyone at Wards in Herne Bay.PositiveProfessionalism

Robin · 24 October 2022

★★★★★ 5/5

Google

Once again, the team at Wards have pulled it off smoothly and sold my house. There were quite a few obstacles but they were all overcome with their support and experience. Grace, the mover and shaker, kept in weekly contact with updates and chasing documents. The website is easy to navigate and the account was regularly updated with progress reports. The office is friendly and inviting. All the staff, managed by Graham, make everyone feel welcome. Communication there is excellent, they really earn their fee!

Cheryl · 24 October 2022

★★★★★ 5/5

Trustpilot

Faultless experience once again

I have dealt with Laura and her amazing team for a number of years now and can’t fault their professionalism and knowledge.Tessa has recently dealt with finding a new tenant for a rental property for me.I only had a gap of a week between tenants which was down to Tessa’s conscientious approach to finding the right tenant and ensuring that checks/inventory etc were carried out smoothly and efficiently. She was at the end of the phone from start to finish with invaluable advice.I will continue to use Wards in the future and would have no hesitation in recommending them to other landlords.

Gaynor · 21 October 2022

★★★★★ 5/5

Trustpilot

Grace & Jydon have been brilliant

Grace & Jydon have been brilliant in the process of me and my partner buying our first home. They have made this experience less daunting and have always been at the end of the phone whenever we have needed them. Even during this busy time, they have never failed to be attentive. Buying your first home there is lots of questions and confusing things that need explaining and the pair of them have spent overall hours with me on the phone doing so and reassuring me. Thanks to them my experience with Wards Herne Bay has been great. What a lovely team. Thanks guys.

Grace · 20 October 2022

★★★★★ 4/5

Google

Emily from Herne Bay branch went above and beyond with her level of service. Very polite, patient & has a very positive attitude. It was a pleasure dealing with her.

Wendy · 10 August 2026

★★★★★ 5/5

Google

Maria was great in getting us set up in our wonderful home, super attentive. We're enjoying our Tim-Tams and a cup of tea in the garden ✨

C · 10 May 2026

★★★★★ 5/5

Google

Maria at the Herne Bay branch was professional, extremely helpful, and truly outstanding in her service. She made the entire letting process feel easy and stress-free. Her communication was excellent, always calm, clear, and reassuring. Thank you for consistently checking in, being readily available to answer questions, and offering ongoing support throughout the process.

Blessing · 10 February 2026

★★★★★ 5/5

Trustpilot

Wards of Canterbury

I recently bought a property through Wards of Canterbury via the modern day auction method , Mike and his team were extremely helpful and friendly throughout the whole process keeping me up to date with every move . I believe I now now hold their record for the quickest purchase and completion on record with them , a mere 20 ish days from start to finish !!Thanks Mike great job

Rick · 19 August 2023

★★★★★ 5/5

Trustpilot

We recently bought a house through…

We recently bought a house through Kings Hill branch. Conner was so helpful throughout the entire process, very professional and always wanted to help me where he could. Nothing was too much trouble for him. If we ever want to buy again I would definitely return to Wards and use their services as they are all very polite and welcoming in the branch.

Vicky · 25 January 2024

★★★★★ 5/5

Google

Would 100% recommend wards of Herne bay Just sold two properties with them. Graham was great he helped take lots of stress of me when finding buyers for the properties and always had excellent communication and very friendly. When dealing with solicitors Grace was amazing with helping us through this process as she would always help chase them. With very quick responses and great communication with us. Giving regular updates. Very friendly and polite. Thank you very much wards.

Lauren · 24 October 2022

★★★★★ 5/5

Trustpilot

Brad at Wards

Sadly I completely missed out Brad at Wards of Gillingham when I left my review which was an absolute traverstyof an oversight! Brad was superb and so helpful. He could not have done more for us and I would highly recommend him if you need an estate agent

Happy · 11 October 2024

★★★★★ 5/5

Google

We viewed three properties in Herne Bay and Emily was extremely helpful and understanding of our requirements. Brilliant professional property service.

Robert · 10 June 2026

★★★★★ 5/5

Google

Would like to say a big well done to Ashley and Freya. Freya for being very Knowledgeable with Homewise and getting us a phone call and very understanding with our situation. Ashley because we were having problems finding our forever home but thanks to Ashely he found one for us which we love and hope will be our forever home. Would certainly recommend Wards Herne Bay.

Deborah · 24 October 2023