Trusted Agent profile · Canterbury
★★★★★
2,068 reviews across 2 platforms
119 High Street, Herne Bay, CT6 5LA, Canterbury, CT6 5LA
Wards's office in Canterbury, at 119 High Street, is rated 4.7 out of 5 across 2,068 reviews on two platforms, including 256 Google reviews rated 4.8.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent
We had a great experience with Wards team during our house purchase especially Yasmin who was always looking for options for us, Simran who helped with the negotiations and Kim who was always updating us, Kenny and Maria as well. They were professional and supportive every step of the way. We're grateful for their help. I highly recommend.
5/5
GoogleWards of Herne Bay gave an excellent service from start to finish. My sale and purchase journey was a very stressful one, however all the agents involved with my sale were - kind, caring, and extremely professional. They kept me up to date and could not have been more helpful. Thank you to Graham, Maria, Jayden and everyone else I have not mentioned.
Hi Jacquie, We're happy we could help you through your property journey, and will pass your kind words on to Graham, Maria, Jayden and the team. Thanks for leaving us a review. Wards of Kent
5/5
TrustpilotTeam Walderslade & Sale Progression.
A big thankyou to Kim (Sale Progression) who was there throughout the process of us buying and selling.She left no stone unturned and was always there for any queries or questions we had and, if she did not know the answer, was always willing to find out and contact us with the answer as quickly as she could.She was there from the beginning to the end of the our move, always friendly and happy to help, and we cannot thank her enough for everything she has done in what at times was a very stressful and complicated process. Her hard work and perseverance helped us to stay positive and focused and eventually purchase the property we wanted.We would highly recommend Kim.
Thank you both for your kind words about Kim. She really cares and is passionate about doing all she can to support our buyers and sellers.Thanks again,David HayesBranch Development Director
5/5
TrustpilotMassive shout out to Blaine Kavanagh at…
Massive shout out to Blaine Kavanagh at wards in gravesend. Beginning to end the service I have received has been top notch. Blaine is extremely friendly and has always been happy and available to answer any of my questions. It’s been a journey and I have spoken to loads of estate agents having a few knock backs along the way missing out on properties that I thought were the “one”. I was Just about to give up feeling deflated then Blaine came to the rescue, it’s clear that Blaine listened to what I wanted and understood what I was looking for then recommended a property which in all honesty I wouldn’t have viewed had it not of been brought to my attention but I’m certain this is my dream home and has bags of potential it’s just amazing. Anyway my offer was accepted and I’m honestly over the moon! Everything happens for a reason…I just want to thank you for all your help in my search, your patience with my numerous questions and calls and finding me my perfect house.
Thank you for your review and I am delighted to hear the help Blaine gave you. Enjoy your new homeKind regardsDavid HayesBranch Development Director
5/5
TrustpilotHave been Using Wards for many happy years
Have been using Laura at Wards to manage a rental bungalow we have in Wigmore Kent for a number of years. Being a x family home and having our children living in it we wanted it to be treated as a happy home not just as rental property. Laura and her team have given us both a personal and professional service and support through out and made everything very simple for us and the tennants would highly recommend.
Hi James,Thank you for leaving a review! It's great to hear how positive your experience with Wards has been over the years and how Laura has been able to help you manage your rental so well.Best wishes,Wards.
5/5
TrustpilotMoving made easy
My elderly mother purchased a property through Wards in Tenterden. There were several problems with the chain and Becky, Tina, Alex, David and Claire from Wards were all absolutely brilliant and helped to sort out all the issues. They were very helpful and nothing was too much trouble. Mum definitely couldn't have done it without them.
5/5
TrustpilotExcellent communication
Just a few words of praise for james branch manager at The Ramsgate office ,who always made himself readily available, either by phone or email at all times , something that’s sadly lacking with a lot of companies, if you’re looking for a agent that you can actually communicate with , then James is your man .
Morning Peter,Thank you for your kind words and for taking the time to leave us such a positive review. We're delighted to hear that James at our Ramsgate office provided you with excellent communication and support throughout. Best regards, Wards of Kent
5/5
GoogleAdam Woolfenden has been truly amazing. He has been a tremendous help to my dad in his search for a property. Adam has consistently gone above and beyond to ensure that my dad's unique needs are not only met but also fully understood, especially given my dad's early dementia. I sincerely wish that all estate agents could emulate Adam's dedication and professionalism. He is undoubtedly a credit to the industry.
Hi Ricky, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Adam, has been and how tremendously helpful he's been in your dads property search and going above and beyond to ensure that his unique needs are understood. Best wishes, Wards.
5/5
GoogleWard is amazing Grayham and his team have been very supportive it has a strong leadership.Emily,Shane,and Freya have given us 100% on feedback when Grayham has been unavailable
Good morning Steve, Thank you for sharing your positive feedback about Grayham's leadership and the excellent support from Emily, Shane, and Freya. We'll be sure to pass this on to them. All the best, Wards
1/5
GoogleExceptionally poor communications and even basic human decency. Failed to notify a Section 13 Rent increase then sent a hasty email one month later once prompted by landlord. Taken over a week to verify with DWP (still not completed) and just send copy and paste emails to try and rectify their own mistakes. Would rather have the last lookout on the Titanic in charge rather than Wards, as your ship too will sink....
Dear Shane Thank you for your review and we are sorry that you are unhappy with the way that a Section 13 has been handled. We understand that a member of the Customer and Property Care (CPC) department has been in contact with you to explain the process further however, should you remain dissatisfied, we would encourage you to contact our Customer Support department on 01702 540802. Thank you. Kind regards Wards
5/5
TrustpilotAmy Pearce Herne Bay Branch
From an horrid experience dealing with Ward's Ramsgate Rentals, where client service was non existent - I was skeptical about using Wards to view properties to buy! I called the Herne Bay branch, I had seen a property - Amy Pearce picked the phone up - we had a long conversation, about my exact requirements, what I was looking for, Amy understood my situation on budget and health reasons for my search - for once I thought here is someone that not only cares about her clients but has an excellent balance between business and friendliness! Nothing has ever been too much trouble.I thought Amy had been in the business for years by the way she spoke with passion about what she does, knowledge of her properties and ability to deal with other branches but coordinate for me (I was worried I would experience the issues i had with Ramsgate rentals), it turns out not very long at all!I could go on and on but Amy is a true asset to the company and I will recommend her to friends, colleagues and family! Amy thank you for restoring my faith in Wards and client service, I hope you go far in your career!
Hi Sarah, I am so glad that Amy rekindled your faith in us. Pleasure to be able to help you, Amy is a superstar!.Thank you for sending your reviewKind regardsDavid HayesBranch Development Director
5/5
TrustpilotI would like to thank Judy especially for all her help she was absolutely amazing
I would like to thank Judy, Debbie , Dawn , Matt, Devon and not forgetting Jason their wonderful Manager at Wards Estate Agents for their help, compassion , patience, and understanding they gave me which must have been their most difficult move, it was such a stressful time for me but each and everyone one of them encouraged me to stay strong and keep going until I finally exchanged contracts, they were absolutely amazing and I couldn’t have done it without their support , Thank you to everyone at Wards .
Hi Sandy, thanks so much for you note about the fantastic team in Rochester, glad they have helped you and I hope you have settled in well to your new home.Best wishesDavid HayesBranch Development Director
5/5
TrustpilotAbsolutely amazing lady thank you so…
Absolutely amazing lady thank you so much for going through all the information and explaining to me really well. I really do appreciate this.
We are glad you enjoyed your experience with our team at Wards Gillingham. Thank you for your positive feedback. We appreciate hearing that our team took the time to explain everything clearly and thoroughly for you. Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5014
5/5
GoogleGreat service from wards. Big thank you to Rachael, Graham, Emily, Freya, Shane & Diane for all your efforts couldn’t have gone any better 🙏🏻 …
5/5
TrustpilotWalderslade office & Kim Sale Co-Coordinator Rainhamese guys are excellent
These guys are excellent! I would wholeheartedly recommend them as they are unfailing courteous, professional and eager to make sure that you are happy and reassured. Kept me informed throughout the whole process which definitely had its bumpy bits (no fault of Wards) and were so very lovely on the day I got the keys -even driving me to the property and making sure I could get in. They are just the best, Thank you Wards! I would like to give a special shout out to Kenny George Branch PartnerKim Sale Senior Sales Co -Coordinator RainhamSam Bahia-Marketing consultantAmi Banks - Senior Sales ConsultantAdam Copas a Trainee Estate AgentSue Millgate -Senior Secretary
Sara, thank you for your comments. Its great to hear how well all the team contributed to helping you with your move. I wish you all the happiness in your new home!Thanks againDavid HayesBranch Development Director
5/5
TrustpilotWhat a rollercoaster
What a rollercoaster! After a bad experience with a previous manager, Kris Whiteoak came into the office and was a breath of fresh air, he understood and cared for our situation. The calm approach and doing what he said he was going to do really meant a lot to us. We are now under offer and cannot thank Kris enough, we was on the verge of giving up!
Thank you for leaving a review! It's great to hear how positive your experience with our agent, Kris, has been and how he's bought a breathe of fresh air to your process.Best wishes,Wards.
5/5
TrustpilotWilling to listen
The gentleman was very pleasant and gave us all the information we required, he listened to our needs and explained our options well.
We are happy to hear that our team member listened carefully to your needs and clearly explained all your available options. Thank you for your feedback.
5/5
TrustpilotAmy is a a very good personality and…
Amy is a a very good personality and specialist! She tried to do her best to help. Generally, I a have a nice attitude about this Agency. Amy always gave a call back, booked viewings for us, were in time. Sms system is also great as you have many viewings and never forgets what time , address and agent's name.Hope, people who are going to sell properties will choose good ones :)
Hi Laz,Thank you for leaving a review! We're delighted to hear how positive your experience with Amy has been throughout you process.Best wishes,Wards.
5/5
TrustpilotExcellent, quick and helpful service
I recently had a problem with my heating not working properly, so I reported the issue on Sunday, had a phonecall from Wards on the Monday morning and a plumber attended our house on the Tuesday and our heating was back working within an hour! Really impressed with how Wards handled the situation, customer service Tom was brilliant, and Jack our plumber from JPM was very polite and friendly, and gave us the best advice to keep our house warm and what to do dealing with any condensation while heating up the house. Really pleased with how our issue was handled. Thank you everyone involved!
Hello Francesca, Thank you so much for leaving us a review. We're delighted to hear that you were so happy with the service that we were able to provide you and so glad to hear that your heating is now back to full working order!Best wishes,Wards of Kent
5/5
TrustpilotThankyou Jodie Watson
I spoke to a lovely lady today named Jodie Watson. I have been having such a nightmare trying to find a suitable place to live with my 7 month old baby. Jodie went above and beyond to help me as much as she could which I appreciate so much as I have been brushed off by many other agencies because of my circumstances. If I could give more than 5 stars I would! Thanks again Jodie! She is a credit to your company ❤️
Hello Ashleigh,Thank you so much for taking the time to leave us a review. We're so glad to hear that Jodie was able to help you during what must be a very difficult and stressful time for you.We will pass your thanks over to Jodie, who will be delighted to hear that you were so happy with the support she offered you!Best wishes,Wards of Kent
5/5
TrustpilotAlison Jenkins
Myself and my partner had an amazing experience with Wards, and in particular Alison Jenkins. We were looking for our first house to buy, and Alison listened to exactly what we were looking for, our budget, area of preference and situation with no chain. She then found more than 10 properties for us within a few days to which we viewed a number of themShe has been super supportive and very accessible and contactable. She also kindly set up a free financial advice service
Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotWe would like to give a special thank…
We would like to give a special thank you to Amy Pearce at Wards & Partners Canterbury. We have recently been in contact with several agents from nine different Estate Agents and she was by far the most helpful, polite, upbeat & efficient. She was a ray of sunshine and made our task much less stressful. She gave excellent and professional service. Thank you.
Thank you for leaving a review! It's great to hear how helpful, polite and upbeat you've found our agent, Amy, to be throughout your experience and how much stress she's been able to remove from your process.Best wishes,Wards.
5/5
TrustpilotNick and his team are great!
Nick and his team were great from start to finish, from viewing our new home one Saturday afternoon, to the following weekend, having our own house on the market, with multiple offers and the offer on our new home accepted. There were a few hiccups towards the end of the process, but the team were on hand to help and get everything sorted and we moved without any major problems or delays. We would fully recommend the team at Wards, Ashford and if needed we will use them again in the future.
Hello Rachel, Thank you so much for taking the time to leave us your review. We're delighted to hear that our Ashford team were able to help you with your move.Best of luck in your new home!Wards of Kent
5/5
Googledealt with Maria at wards, she’s been nothing but lovely, friendly and helpful. she’s always happy to explain things to us clearly and it’s felt like she’s been on our side the whole time. it really makes the difference having someone so reliable when you’re moving house and Maria made it such a smooth process.
Hi Cassie, Thank you for your kind words about our Herne Bay branch, and in particular our staff member Maria. Our goal is to help our customers through what we know can be a stressful time. Many thanks, Wards of Herne Bay Estate Agents
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