Wards Herne Bay reviews in Canterbury

★★★★★ 5/5

Trustpilot

⭐⭐⭐⭐⭐ A Big 5-Star Shoutout to Robbie…

⭐⭐⭐⭐⭐ A Big 5-Star Shoutout to Robbie White at Wards Letting Agent in Canterbury, UK!We couldn't be happier with the exceptional service provided by Robbie White. His local expertise and dedication to finding the ideal rental property are truly commendable. From our first conversation, it was clear that Robbie had a deep understanding of the Canterbury housing market. He tailored his search to match our needs perfectly, saving us time and effort.Robbie's transparent and timely communication made the entire process smooth and stress-free. His professionalism, coupled with a friendly demeanor, made us feel valued as clients. Whether it was answering our questions or guiding us through paperwork, Robbie was there every step of the way.As newcomers to Canterbury, we greatly appreciated Robbie's insights into the area and his willingness to go the extra mile to ensure we were comfortable with our choice. His dedication didn't end after we signed the lease, he continued to check in and offer helpful advice for a seamless move-in.We wholeheartedly recommend Robbie White to anyone seeking a top-notch property agent in Canterbury. His commitment, expertise, and exceptional service truly make him stand out. Thank you, Robbie and Wards Letting Agent, for making our relocation a fantastic experience!Best regards,Kusnia Ramdayanti andMd Wahid Chowdhury

Md · 8 August 2023

★★★★★ 5/5

Google

Me and my wife Maria are first time buyers and we recently enquired over a property in Herne Bay. The helpful Adam was just brilliant, he answered every question we had and it showed that he really cared about our journey. Would highly recommend Wards to any first time buyers in and around the Kent area.

Olly · 19 November 2024

★★★★★ 5/5

Trustpilot

Professional and thorough Valuation

Gemma called today to value our property with view to selling.Gemma was really pleasant, professional and super helpful, showing us comparison properties that had sold in the area, in order to come to an achievable and realistic sale price. She took detailed measurements of all the rooms and noted the standard of fixtures, fittings and decoration.We will certainty place the property with Wards, once we have made a moving decision.Thank you. R Peake

Rosie · 16 January 2024

★★★★★ 5/5

Google

I recently attended some house viewings as I am keen to move to the area.Adam Wolfendon was my agent and I found him to be very helpful respectful of my needs and very knowledgeable. I'm still unsure of my next move but would definitely recommend Wards as your go to agent.Very happy with my experience Thankyou.

Joanne · 6 November 2024

★★★★★ 5/5

Trustpilot

Great for first time buyers

We had a really great experience using Wards. From the original viewings through to our offer being accepted the communication with the team at Rochester was clear and frequent. Once our offer was accepted, sales progressor Judy Day was fantastic. She kept us informed and helped us through the process, which was so invaluable to us as this was our first house purchase. Especially towards the end when we ran into some delays with exchange, Judy kept in touch with progress and consistently was in contact with the seller/solicitors to get updates and push things forward. Would happily use again, thank you to Judy and all the team who helped us get over the line!

Timothy · 12 July 2023

★★★★★ 5/5

Trustpilot

Top Team at Headcorn.

We went into the branch at Headcorn looking for properties in the area. From the first visit everyone was attentive to our needs and couldn't do more to help us find the home we were looking for. Even though the Headcorn branch is a small team, all gave us good advice, communicated as they said they would, met us promptly for viewings and kept us up-to-date with potential properties coming to market. In the end we opted for a property in the area handled by another agent. After updating the team, Hollie emailed to congratulate us and offered further assistance in the process should we need it. All-in-all a very professional team. A big thank you to Tom, Hollie, Caleb and Diane.

Robert · 10 July 2023

★★★★★ 5/5

Trustpilot

Exemplary service

The team at Wards, including Brandon and Jane, were exemplary from start to finish - professional, friendly, efficient -and navigated the purchase and completion of my property brilliantly. I wouldn’t hesitate to recommend them.

Kathy · 3 September 2026

★★★★★ 5/5

Trustpilot

The ward and partner has been providing…

The ward and partner has been providing excellent service to us since 2014 and especially I would like to thank Leah Peacock for her outstanding support she has provided in every aspects of the difficult processes. Leah is very organised and well time managed as every time I require a help she has gone beyond to sort out the problems with instant replies. I wish Leah and her team all the best and there’s no doubt they will provide the same support to other clients and I will definitely recommend ward and partner as an estate agent.

Gurung · 30 June 2023

★★★★★ 5/5

Google

I had a fantastic experience with Wards! From the start, the team was professional and friendly. Special thanks to Maria Byrne, who went above and beyond to ensure I found the perfect property. The communication was excellent, and she was always available to answer my questions. I couldn’t be happier with the service provided.

Ievgen · 26 November 2024

★★★★★ 5/5

Trustpilot

A huge Thank you George Jordan at wards…

A huge Thank you George Jordan at wards for making the process of renting my property an exciting experience. Patiently walking me through every step of the way George has been professional, understanding and efficient throughout. From start to finish it has been stress free and worry free. If you want to rent your property in dartford ask for George he’s your man!

Jasmin · 2 July 2024

★★★★★ 5/5

Trustpilot

Excellent

We had a great experience with Wards team during our house purchase especially Yasmin who was always looking for options for us, Simran who helped with the negotiations and Kim who was always updating us, Kenny and Maria as well. They were professional and supportive every step of the way. We're grateful for their help. I highly recommend.

Ayoade · 20 October 2025

★★★★★ 5/5

Trustpilot

I'd like to say a huge thank you to… Adam Copas and Joseph Dennis (Wards in Walderslade / Chatham Branch)

I'd like to say a huge thank you to Adam Copas and Joseph Dennis from Wards at the Walderslade / Chatham branch who went above and beyond in terms of delivering excellent customer service. 10/10! In relation to all other estate agents I called, Wards went beyond my expectations; Adam was very polite, reassuring and helpful. He asked me all the relevant questions for someone like myself who would be a first-time buyer, and was able to book me in for a same day, video call appointment with Mortgage Advisor and Protection Specialist, Joseph Dennis. Unlike other estate agents, Adam took the time to follow up next day to make sure all my questions were answered.In comparison with other estate agents I spoke to, Adam Copas showed me a lot on undivided attention and interest which was greatly appreciated. Other estate agents I called did not match the service I received from Adam or Joseph in the slightest.Joseph Dennis gave me a formal and insightful introduction into the company, and was very impressed with his intuitiveness in relation to Mortgage Matters Direct and Wards. I was able to learn a lot about the processes of buying a property. Joe and Adam really take pride in their work and it is in their best interest is to help in anyway they can. Joseph answered all of my questions, as well as offering exceptional mortgage advice and made me feel very reassured and confident in his abilities. Taking away from our discussion, me and my partner now have a goal and better vision of our financial situation and I will definitely go to Joseph when ready to buy our first home.Thank you Adam Copas and Joseph Dennis.

Georgia · 19 June 2023

★★★★★ 5/5

Google

Wards of Herne Bay gave an excellent service from start to finish. My sale and purchase journey was a very stressful one, however all the agents involved with my sale were - kind, caring, and extremely professional. They kept me up to date and could not have been more helpful. Thank you to Graham, Maria, Jayden and everyone else I have not mentioned.

Jacquie · 25 June 2024

★★★★★ 5/5

Trustpilot

Team Walderslade & Sale Progression.

A big thankyou to Kim (Sale Progression) who was there throughout the process of us buying and selling.She left no stone unturned and was always there for any queries or questions we had and, if she did not know the answer, was always willing to find out and contact us with the answer as quickly as she could.She was there from the beginning to the end of the our move, always friendly and happy to help, and we cannot thank her enough for everything she has done in what at times was a very stressful and complicated process. Her hard work and perseverance helped us to stay positive and focused and eventually purchase the property we wanted.We would highly recommend Kim.

Kathy · 4 June 2023

★★★★★ 5/5

Trustpilot

Massive shout out to Blaine Kavanagh at…

Massive shout out to Blaine Kavanagh at wards in gravesend. Beginning to end the service I have received has been top notch. Blaine is extremely friendly and has always been happy and available to answer any of my questions. It’s been a journey and I have spoken to loads of estate agents having a few knock backs along the way missing out on properties that I thought were the “one”. I was Just about to give up feeling deflated then Blaine came to the rescue, it’s clear that Blaine listened to what I wanted and understood what I was looking for then recommended a property which in all honesty I wouldn’t have viewed had it not of been brought to my attention but I’m certain this is my dream home and has bags of potential it’s just amazing. Anyway my offer was accepted and I’m honestly over the moon! Everything happens for a reason…I just want to thank you for all your help in my search, your patience with my numerous questions and calls and finding me my perfect house.

Unknown · 23 May 2023

★★★★★ 5/5

Trustpilot

Have been Using Wards for many happy years

Have been using Laura at Wards to manage a rental bungalow we have in Wigmore Kent for a number of years. Being a x family home and having our children living in it we wanted it to be treated as a happy home not just as rental property. Laura and her team have given us both a personal and professional service and support through out and made everything very simple for us and the tennants would highly recommend.

James · 6 July 2023

★★★★★ 5/5

Trustpilot

Moving made easy

My elderly mother purchased a property through Wards in Tenterden. There were several problems with the chain and Becky, Tina, Alex, David and Claire from Wards were all absolutely brilliant and helped to sort out all the issues. They were very helpful and nothing was too much trouble. Mum definitely couldn't have done it without them.

Dawn · 21 October 2025

★★★★★ 5/5

Trustpilot

Excellent communication

Just a few words of praise for james branch manager at The Ramsgate office ,who always made himself readily available, either by phone or email at all times , something that’s sadly lacking with a lot of companies, if you’re looking for a agent that you can actually communicate with , then James is your man .

Peter · 4 September 2024

★★★★★ 5/5

Google

Adam Woolfenden has been truly amazing. He has been a tremendous help to my dad in his search for a property. Adam has consistently gone above and beyond to ensure that my dad's unique needs are not only met but also fully understood, especially given my dad's early dementia. I sincerely wish that all estate agents could emulate Adam's dedication and professionalism. He is undoubtedly a credit to the industry.

Ricky · 28 November 2023

★★★★★ 5/5

Google

Ward is amazing Grayham and his team have been very supportive it has a strong leadership.Emily,Shane,and Freya have given us 100% on feedback when Grayham has been unavailable

Steve · 23 August 2025

★★★★★ 1/5

Google

Exceptionally poor communications and even basic human decency. Failed to notify a Section 13 Rent increase then sent a hasty email one month later once prompted by landlord. Taken over a week to verify with DWP (still not completed) and just send copy and paste emails to try and rectify their own mistakes. Would rather have the last lookout on the Titanic in charge rather than Wards, as your ship too will sink....

ShaneAWWolfe · 22 September 2025

★★★★★ 5/5

Trustpilot

Amy Pearce Herne Bay Branch

From an horrid experience dealing with Ward's Ramsgate Rentals, where client service was non existent - I was skeptical about using Wards to view properties to buy! I called the Herne Bay branch, I had seen a property - Amy Pearce picked the phone up - we had a long conversation, about my exact requirements, what I was looking for, Amy understood my situation on budget and health reasons for my search - for once I thought here is someone that not only cares about her clients but has an excellent balance between business and friendliness! Nothing has ever been too much trouble.I thought Amy had been in the business for years by the way she spoke with passion about what she does, knowledge of her properties and ability to deal with other branches but coordinate for me (I was worried I would experience the issues i had with Ramsgate rentals), it turns out not very long at all!I could go on and on but Amy is a true asset to the company and I will recommend her to friends, colleagues and family! Amy thank you for restoring my faith in Wards and client service, I hope you go far in your career!

Sarah · 17 February 2023

★★★★★ 5/5

Trustpilot

I would like to thank Judy especially for all her help she was absolutely amazing

I would like to thank Judy, Debbie , Dawn , Matt, Devon and not forgetting Jason their wonderful Manager at Wards Estate Agents for their help, compassion , patience, and understanding they gave me which must have been their most difficult move, it was such a stressful time for me but each and everyone one of them encouraged me to stay strong and keep going until I finally exchanged contracts, they were absolutely amazing and I couldn’t have done it without their support , Thank you to everyone at Wards .

Sandy · 16 February 2023

★★★★★ 5/5

Trustpilot

Walderslade office & Kim Sale Co-Coordinator Rainhamese guys are excellent

These guys are excellent! I would wholeheartedly recommend them as they are unfailing courteous, professional and eager to make sure that you are happy and reassured. Kept me informed throughout the whole process which definitely had its bumpy bits (no fault of Wards) and were so very lovely on the day I got the keys -even driving me to the property and making sure I could get in. They are just the best, Thank you Wards! I would like to give a special shout out to Kenny George Branch PartnerKim Sale Senior Sales Co -Coordinator RainhamSam Bahia-Marketing consultantAmi Banks - Senior Sales ConsultantAdam Copas a Trainee Estate AgentSue Millgate -Senior Secretary

Sara · 11 January 2023