Wards Herne Bay reviews in Canterbury

★★★★★ 5/5

Google

Ellie was superb helping my dad move into his rented property. We were kept up to date every step of the way which made the overall move stress free! We can't thank Ellie enough for all her help and would not hesitate recommending Ellie for anyone who wishes to either rent out or rent a property through her.

Carly · 19 November 2024

★★★★★ 5/5

Trustpilot

Great service, great team.

"We had a great experience working with Wards Tenterden. From the start, they were professional, friendly and trustworthy. Their communication was excellent, always prompt in responding to my questions and proactive in keeping me updated. We dealt with Rebecca Morgan, she was friendly, knowledgeable and at no point did we feel any pressure. Really looking forward to moving into our new home.

Thomas · 10 September 2024

★★★★★ 5/5

Google

We had a great experience with Ellena. She made sure everything moved along timely and smoothly. She was always available and left us with no doubts or stress! Moving homes can be very overwhelming but thanks to Ellena we managed it easily. Definitely recommend Wards Herne Bay!

Glenn · 9 April 2025

★★★★★ 5/5

Google

My general experience of selling and buying through Wards of Herne Bay has been excellent. I honestly couldn't fault it. Graham, Steven, Emily, Ashley, Belle and the rest of the team are all so lovely, friendly and supportive (as well as knowledgeable!) and have really helped to guide me through the process, which I am incredibly thankful for.

Alan · 3 November 2024

★★★★★ 2/5

Trustpilot

Wards Ashford was awful

Wards Ashford was awful, promise top rate service and fail to deliver. weekly marketing updates confirmed pitiful marketing to the point of embarrassment and a request to stop the updates as it only evidenced just how bad the service is. Contract heavily loaded in Wards favour, no open house as promised, no for sale board without chasing and then not as promised. If on-line failed to deliver leads then Wards have no proactive marketing approach.Worst experience ever,

Mark · 11 November 2023

★★★★★ 5/5

Trustpilot

Nadia Wilkinson

Nadia the sales executive was has been absolutely excellent in our dealings with her regarding intended purchase, 86 Barley Drive, Grasmere Gardens. We have found her polite, highly professional, an excellent communication style, friendly and overall made us feel welcome and at ease in guiding us through the process of purchasing our new home. It is our opinion that Nadia is a credit to her employer and we hope the above will in some way serve to facilitate her future progression with such.

Anne · 27 August 2023

★★★★★ 5/5

Trustpilot

I went to Wards on a whim!

I went to Wards on a whim! Earlier this year as my contract was coming to an end with my then Agent. I was greeted by Prince & Amrit who were both very friendly, extremely knowledgeable & polite. From the word Go! They instantly made me feel comfortable and well at ease before, during and after the whole transaction of the sale of my property.They were efficient and very hands on and took away any reservations that I had during the process. Prince kept me updated at all times and so I knew exactly what stage(s) the sale of my house was at and he never left me in the lurch about anything, so this made things even more relaxed and easier to deal with.The turnaround was unexpectedly fast and I could not fault a thing! They remained courteous, positive and professional throughout the whole process.They kept their word, worked great as a team and delivered exactly what they promised!I highly recommend using Wards and it is a bonus if you’re lucky enough to meet both Prince & Amrit!

Shan · 25 August 2023

★★★★★ 5/5

Trustpilot

5* Experience With Devon !

I luckily had a conversation with Devon from the Rochester branch after I had a offer fall through. He was very understanding and encouraging even though it was a horrible situation for us. He suggested another property that I felt at the time would be out of our league, But I can not thank him enough for booking us in for the open day as a week later our offer was accepted and we have now moved into our dream home !He regularly checked in and kept my sanity during the stressful process of moving and I couldn't have been more grateful. We had a lot of great help From Wards through a few different branches in the end but i do have to give a special thank you to Devon for finding us our dream home !

Jodie · 16 August 2023

★★★★★ 5/5

Google

We have been dealing with Maria Byrne with a letting in Herne bay, the experience has been so smooth and simple, with Maria walking us step by step through the whole process. Maria has been informative and helpful throughout. We would not hesitate to recommend Wards in particular Maria. Thanks once again for everything. Aiding Independence

Sophie · 26 November 2024

★★★★★ 5/5

Trustpilot

⭐⭐⭐⭐⭐ A Big 5-Star Shoutout to Robbie…

⭐⭐⭐⭐⭐ A Big 5-Star Shoutout to Robbie White at Wards Letting Agent in Canterbury, UK!We couldn't be happier with the exceptional service provided by Robbie White. His local expertise and dedication to finding the ideal rental property are truly commendable. From our first conversation, it was clear that Robbie had a deep understanding of the Canterbury housing market. He tailored his search to match our needs perfectly, saving us time and effort.Robbie's transparent and timely communication made the entire process smooth and stress-free. His professionalism, coupled with a friendly demeanor, made us feel valued as clients. Whether it was answering our questions or guiding us through paperwork, Robbie was there every step of the way.As newcomers to Canterbury, we greatly appreciated Robbie's insights into the area and his willingness to go the extra mile to ensure we were comfortable with our choice. His dedication didn't end after we signed the lease, he continued to check in and offer helpful advice for a seamless move-in.We wholeheartedly recommend Robbie White to anyone seeking a top-notch property agent in Canterbury. His commitment, expertise, and exceptional service truly make him stand out. Thank you, Robbie and Wards Letting Agent, for making our relocation a fantastic experience!Best regards,Kusnia Ramdayanti andMd Wahid Chowdhury

Md · 8 August 2023

★★★★★ 5/5

Google

Me and my wife Maria are first time buyers and we recently enquired over a property in Herne Bay. The helpful Adam was just brilliant, he answered every question we had and it showed that he really cared about our journey. Would highly recommend Wards to any first time buyers in and around the Kent area.

Olly · 19 November 2024

★★★★★ 5/5

Trustpilot

Professional and thorough Valuation

Gemma called today to value our property with view to selling.Gemma was really pleasant, professional and super helpful, showing us comparison properties that had sold in the area, in order to come to an achievable and realistic sale price. She took detailed measurements of all the rooms and noted the standard of fixtures, fittings and decoration.We will certainty place the property with Wards, once we have made a moving decision.Thank you. R Peake

Rosie · 16 January 2024

★★★★★ 5/5

Trustpilot

Great for first time buyers

We had a really great experience using Wards. From the original viewings through to our offer being accepted the communication with the team at Rochester was clear and frequent. Once our offer was accepted, sales progressor Judy Day was fantastic. She kept us informed and helped us through the process, which was so invaluable to us as this was our first house purchase. Especially towards the end when we ran into some delays with exchange, Judy kept in touch with progress and consistently was in contact with the seller/solicitors to get updates and push things forward. Would happily use again, thank you to Judy and all the team who helped us get over the line!

Timothy · 12 July 2023

★★★★★ 5/5

Google

I recently attended some house viewings as I am keen to move to the area.Adam Wolfendon was my agent and I found him to be very helpful respectful of my needs and very knowledgeable. I'm still unsure of my next move but would definitely recommend Wards as your go to agent.Very happy with my experience Thankyou.

Joanne · 6 November 2024

★★★★★ 5/5

Trustpilot

Top Team at Headcorn.

We went into the branch at Headcorn looking for properties in the area. From the first visit everyone was attentive to our needs and couldn't do more to help us find the home we were looking for. Even though the Headcorn branch is a small team, all gave us good advice, communicated as they said they would, met us promptly for viewings and kept us up-to-date with potential properties coming to market. In the end we opted for a property in the area handled by another agent. After updating the team, Hollie emailed to congratulate us and offered further assistance in the process should we need it. All-in-all a very professional team. A big thank you to Tom, Hollie, Caleb and Diane.

Robert · 10 July 2023

★★★★★ 5/5

Trustpilot

The ward and partner has been providing…

The ward and partner has been providing excellent service to us since 2014 and especially I would like to thank Leah Peacock for her outstanding support she has provided in every aspects of the difficult processes. Leah is very organised and well time managed as every time I require a help she has gone beyond to sort out the problems with instant replies. I wish Leah and her team all the best and there’s no doubt they will provide the same support to other clients and I will definitely recommend ward and partner as an estate agent.

Gurung · 30 June 2023

★★★★★ 5/5

Google

I had a fantastic experience with Wards! From the start, the team was professional and friendly. Special thanks to Maria Byrne, who went above and beyond to ensure I found the perfect property. The communication was excellent, and she was always available to answer my questions. I couldn’t be happier with the service provided.

Ievgen · 26 November 2024

★★★★★ 5/5

Trustpilot

A huge Thank you George Jordan at wards…

A huge Thank you George Jordan at wards for making the process of renting my property an exciting experience. Patiently walking me through every step of the way George has been professional, understanding and efficient throughout. From start to finish it has been stress free and worry free. If you want to rent your property in dartford ask for George he’s your man!

Jasmin · 2 July 2024

★★★★★ 5/5

Trustpilot

I'd like to say a huge thank you to… Adam Copas and Joseph Dennis (Wards in Walderslade / Chatham Branch)

I'd like to say a huge thank you to Adam Copas and Joseph Dennis from Wards at the Walderslade / Chatham branch who went above and beyond in terms of delivering excellent customer service. 10/10! In relation to all other estate agents I called, Wards went beyond my expectations; Adam was very polite, reassuring and helpful. He asked me all the relevant questions for someone like myself who would be a first-time buyer, and was able to book me in for a same day, video call appointment with Mortgage Advisor and Protection Specialist, Joseph Dennis. Unlike other estate agents, Adam took the time to follow up next day to make sure all my questions were answered.In comparison with other estate agents I spoke to, Adam Copas showed me a lot on undivided attention and interest which was greatly appreciated. Other estate agents I called did not match the service I received from Adam or Joseph in the slightest.Joseph Dennis gave me a formal and insightful introduction into the company, and was very impressed with his intuitiveness in relation to Mortgage Matters Direct and Wards. I was able to learn a lot about the processes of buying a property. Joe and Adam really take pride in their work and it is in their best interest is to help in anyway they can. Joseph answered all of my questions, as well as offering exceptional mortgage advice and made me feel very reassured and confident in his abilities. Taking away from our discussion, me and my partner now have a goal and better vision of our financial situation and I will definitely go to Joseph when ready to buy our first home.Thank you Adam Copas and Joseph Dennis.

Georgia · 19 June 2023

★★★★★ 5/5

Trustpilot

Exemplary service

The team at Wards, including Brandon and Jane, were exemplary from start to finish - professional, friendly, efficient -and navigated the purchase and completion of my property brilliantly. I wouldn’t hesitate to recommend them.

Kathy · 3 September 2026

★★★★★ 5/5

Trustpilot

Excellent

We had a great experience with Wards team during our house purchase especially Yasmin who was always looking for options for us, Simran who helped with the negotiations and Kim who was always updating us, Kenny and Maria as well. They were professional and supportive every step of the way. We're grateful for their help. I highly recommend.

Ayoade · 20 October 2025

★★★★★ 5/5

Google

Wards of Herne Bay gave an excellent service from start to finish. My sale and purchase journey was a very stressful one, however all the agents involved with my sale were - kind, caring, and extremely professional. They kept me up to date and could not have been more helpful. Thank you to Graham, Maria, Jayden and everyone else I have not mentioned.

Jacquie · 25 June 2024

★★★★★ 5/5

Trustpilot

Team Walderslade & Sale Progression.

A big thankyou to Kim (Sale Progression) who was there throughout the process of us buying and selling.She left no stone unturned and was always there for any queries or questions we had and, if she did not know the answer, was always willing to find out and contact us with the answer as quickly as she could.She was there from the beginning to the end of the our move, always friendly and happy to help, and we cannot thank her enough for everything she has done in what at times was a very stressful and complicated process. Her hard work and perseverance helped us to stay positive and focused and eventually purchase the property we wanted.We would highly recommend Kim.

Kathy · 4 June 2023

★★★★★ 5/5

Trustpilot

Massive shout out to Blaine Kavanagh at…

Massive shout out to Blaine Kavanagh at wards in gravesend. Beginning to end the service I have received has been top notch. Blaine is extremely friendly and has always been happy and available to answer any of my questions. It’s been a journey and I have spoken to loads of estate agents having a few knock backs along the way missing out on properties that I thought were the “one”. I was Just about to give up feeling deflated then Blaine came to the rescue, it’s clear that Blaine listened to what I wanted and understood what I was looking for then recommended a property which in all honesty I wouldn’t have viewed had it not of been brought to my attention but I’m certain this is my dream home and has bags of potential it’s just amazing. Anyway my offer was accepted and I’m honestly over the moon! Everything happens for a reason…I just want to thank you for all your help in my search, your patience with my numerous questions and calls and finding me my perfect house.

Unknown · 23 May 2023