Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMonika was incredibly helpful
Monika was incredibly helpful she was patient and knowledgeable. She had excellent advice and really listened to what we was looking for. She went above and beyond and found a property for us at a different wards branch that ticked all the boxes. I had a bad opinion of wards until meeting her and she change my opinion, so much so that she actually gained additional bussiness as i advised a family member to use wards to sell his property.
Kezmarie · 28 August 2026
Agent replied · 22 September 2026
We're so glad to hear about your positive experience with our team member at Wards Snodland. It's wonderful to know that their patience, knowledge, and excellent advice made such a difference in your property search, and that we were able to exceed your expectations. We truly appreciate you recommending us to your family member.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotProfessional with Excellent Communication
Recently purchased a period property through Wards of Ramsgate. The service I received was excellent, the staff were professional and friendly. Communication was first rate, even if I had to leave a message it was always acted on and Amanda Robinson (not in the Ramsgate office) would follow through with a call and speedy assistance. A shout out to James from the Ramsgate branch, he was an absolute super star! So helpful and accommodating, very professional with great communication skills. This was so appreciated as I was moving to a completely new county and area.
Elle · 21 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your excellent experience with us at Wards Ramsgate, especially during such a significant move to a new area. It's wonderful to know that our team's professionalism, friendliness, and first-rate communication made your property purchase smooth and stress-free. We truly appreciate you highlighting the exceptional assistance you received. Thank you for your kind words.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotI have been renting a property from…Wards Lettings of Kent
I have been renting a property from Wards Lettings for the last 3 and a half years. They are diligent and obliging along with being so professional, in so many ways. I highly recommend them. Over these years, whenever I've had to make telephone calls, the person I've spoken to has been kind, charming and listens, responding in a friendly, satisfying manner. I enjoy speaking to Emmet when I pay my rent, via telephone. Also Will. The staff I've met, in person, including, Tammy and Laura has been a pleasure, both of whom, have treated me in a friendly, caring & personable manner. Sadly, I have to re-locate, due to commute distance. Finally....such a huge mention of respect to Billy Flynn...this Man has showed me such respect, he listens, reacts in an amiable, friendly manner, so rare these days. Billy is such a warm-hearted Gentleman...."Nuff Respect" Sir. I had a problem.. never have I experienced such a compassionate response in a business capacity. He listens and responds so reassuringly. I haven't met him, in person, however, that's how it feels via telephone. Billy is a fantastic ambassador for Wards Of Kent. I truly wish His career prospers. Warmest Regards, Billy and Wards. Paul Vincent Boyle
Paul · 14 August 2026
Agent replied · 22 September 2026
We are incredibly grateful for your wonderful feedback and truly appreciate you taking the time to share your positive experience with us at Wards over the past three and a half years. It means a great deal to us to know that our team has consistently provided you with professional, kind, and supportive service. We are particularly touched by your commendation of our colleagues and their dedication to ensuring a reassuring and amiable experience. We understand that relocating due to commute distance is a significant change, and we wish you all the very best in your new endeavors. We value your kind words and are so pleased to have had you as a tenant.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotIt’s been a journey
It’s been a journey! Gary had been very supportive of seeing this process through which has been a long one, couple of times wanted to take it off the market but persuaded me to keep it on! Hannah and Jenny have both been fabulous for generating bookings during the viewings period. A thanks to Luke as well. Kim fantastic with the STC period helping with the complicated process of keeping everyone updated with progress and any information/ issues that occurred!
Consumer · 1 August 2026
Agent replied · 25 October 2024
We are so pleased to hear about your positive experience with our team at Wards throughout this journey. It's wonderful to know that our colleagues provided such dedicated support and kept you informed every step of the way. We truly appreciate your kind words and are delighted that everything is now successfully concluded.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
GoogleThe whole team are exactly that - a really good TEAM. Super professional and so helpful. The sale has been a nightmare journey, mainly my fault. Not once did they loose patience with me, always on hand to advise. Showed great communication skills. I have called the office so many times, I feel like Emily is my personal PA and Frayer is quick to jump in and help. Graham what a salesman! The best in the business, not many of us can keep up with him, but he knows exactly what is going on and how best to help people. Grace keeps it altogether calmly with her admin skills and David is on hand for mortgage issues. Shane smiles as you walk in and is ready to assist. Great team work
Diana · 4 January 2026
Agent replied · 9 January 2026
Hi Diana,
Thank you for sharing such thoughtful feedback. It is wonderful to hear how supported you felt throughout what sounds like a challenging sale, and that the patience, communication and teamwork made such a difference along the way. Knowing Emily, Frayer, Graham, Grace, David and Shane all played their part in keeping things moving and offering calm, practical guidance really means a lot. We truly appreciate your kind words and are delighted you felt so well looked after.
Thanks,
Wards
★★★★★ 5/5
TrustpilotBilly Flynn has been a huge help to us…
Billy Flynn has been a huge help to us whilst we are going through the process of vacating our current property. He listens, gives us excellent support and advice which is what we required. Huge thank you Billy for making the process seemless.
Gary · 20 August 2026
Agent replied · 25 October 2024
We are truly delighted to hear about your positive experience with us at Wards and that we could provide such excellent support during your property transition. Your kind words are greatly appreciated.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
★★★★★ 5/5
GoogleWhen i went to wards at Herne bay to inquire about renting a property i was introduced to Maria Byrne and she was amazing. I described what i was looking for and within a few weeks i was signing for a new tenancy. Maria was regularly in touch with me from start to finish and i wish to thank her for all of her help she is awesome and a credit to wards. I would recommend wards to anyone. Regards Noel McCarthy
Noel · 1 October 2025
Agent replied · 22 October 2025
Hello Noel,
Thank you for recommending us! We're delighted Maria provided exceptional service throughout your tenancy process.
All the best,
Wards of Herne Bay Estate Agents
★★★★★ 5/5
TrustpilotEvie
Evie was personable, enthusiastic and knowledgeable a joy to communicate with and great energy to peruse our dreams for Mums last forever home. We may still be looking but she really has been great to work with so far.
Lizzie · 12 August 2026
Agent replied · 22 September 2026
We're so glad to hear Evie is providing such a positive and knowledgeable experience as you search for a home with us at Wards. We appreciate your kind words Lizzie!
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
GoogleAfter having a valuation on my late fathers house I was very appreciative for Grahams honest valuation and for the sound advice he provided me with, I am currently in two minds to actually sell the property and Graham was open and transparent to my thoughts and wishes going forward, Graham was not just interested in his sale he was genuinely considerate towards my future and discussed all the options open for me, Graham was professional, considerate and respectful at all times during his visit and was actually interested in what I had to say and the reason we were where we were, he took the time to listen.
I genuinely felt like a person and not a sale, I would totally recommend Wards for their professionalism and honesty and wouldn't hesitate to approach them for honest, reliable, sound advice.
They were very quick and punctual with contact and appointments.
I would like to thank you all for supporting me through my tough time
Janice Chambers
Janice · 25 July 2025
Agent replied · 25 July 2025
Hello Janice,
Thank you for taking the time to leave such a detailed review. We are delighted to hear about your positive experience with Graham. Thank you for your kind words about his professionalism throughout your process.
Kind regards,
Wards
★★★★★ 5/5
TrustpilotVery pleased with the service
Very pleased with the service and professionalism from Wards Kings Hill. Sam Turner, Be Chapman, Kate Hunter and Maria Meddings were all first class in achieving a sale of our property. Thank you.
Mark · 14 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience with our team at Wards King Hill. We truly appreciate you acknowledging our colleagues' professionalism in achieving your property sale. Thank you for your kind words.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotWards of New Ash Green
My wife and family have lived in Kent for over 40 years, and every house that we bought or sold, of which there have been many, has been through Wards of Kent. They have always been an efficient and business-like agency. We trust them. Recently, we had to sell a second house in the village of New Ash Green that we were renting-out for over a decade. This was because of the changes in the tenancy laws.
Peter · 3 September 2026
Agent replied · 22 September 2026
We are truly grateful for your continued trust in our services over the past four decades, and we appreciate you sharing your recent experience with us at Wards. It's wonderful to hear that our team was able to navigate the complexities of selling your property, especially with the changing market conditions and tenancy laws. We understand the challenges you faced with the property being vacant and the concerns about mortgage rates. We are particularly pleased that our colleague's innovative approach, utilizing a modern method auction, proved effective in securing a timely sale for you. We value your kind words and are happy we could provide a positive outcome.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotI had a wonderful experience dealing…
I had a wonderful experience dealing with Wards. The team was exceptionally friendly, warm, and welcoming from the moment I got in touch. They went above and beyond to be helpful and kept me updated every step of the way. Moving or dealing with property can be stressful, but they made the entire process so easy and smooth. I highly recommend Wards to anyone looking for a reliable, friendly estate agent!
Chris · 4 September 2026
Agent replied · 22 September 2026
We are so pleased to hear that our team at Wards Snodland provided such a positive and smooth experience for you. Making the process easy and keeping you informed is always our goal. Thank you for your wonderful recommendation!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
GoogleJust completed on selling our property in Herne Bay. The service from Wards Herne Bay has been excellent from beginning to end. Graham started the process very well supported by Adam and Emily, in fact all contact with the branch has been very professional and helpful. The sale went through very quickly and the sales advice has been on the money. I cannot thank the team enough and would have no hesitation in recommending this team to family , friends and anyone thinking of selling or buying in the Herne Bay Area.
Debden · 18 April 2025
Agent replied · 8 June 2025
Good afternoon,
Thank you for taking the time to leave such a detailed review. We're delighted to hear about your positive experience with us and will be sure to pass your kind words on to the team.
All the best,
Wards of Herne Bay Estate Agents
★★★★★ 5/5
Google“Wards Lettings in Herne Bay were brilliant throughout our tenancy process, which began in August 2025. Maria Byrne’s professionalism and attention to detail made everything smooth and stress-free, she arranged viewings at short notice and kept my wife and me updated at every point. We’re due to collect the keys on 4 September 2025. The whole team was supportive and efficient. Wards Lettings are highly recommended.”
Robinson · 22 September 2025
Agent replied · 22 October 2025
Hello Robinson,
Thank you for highlighting Maria's professionalism and our team's support. We're delighted your tenancy process was smooth and stress-free.
Best wishes,
Wards of Herne Bay Estate Agents
★★★★★ 5/5
TrustpilotCallam helped and assisted us from the…
Callam helped and assisted us from the start of our property search up to the purchase and completion. Callam was always contactable. Cannot thank him enough.
Romi · 3 August 2026
Agent replied · 22 September 2026
We are so pleased to hear about your positive experience with us at Wards, especially regarding the support you received throughout your property journey. We truly appreciate your kind words.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotFantastic Service
We have just exchange contracts on our new property and would like to thank all the girls at wards for their hard work getting us there. They are always ready to help in anyway they can with prompt replies and helpful suggestions. Extremely professional and always knew the answers to any questions we had. Thank you so much Be, Maria, Sam and Katherine for your fantastic service.
Mrs · 16 September 2026
Agent replied · 22 September 2026
We are absolutely delighted to hear about your positive experience and that our team's hard work at Wards Kings Hill helped you exchange contracts on your new property. Providing prompt, helpful, and professional service is what we strive for, and it's wonderful to know we met your expectations. Thank you for your kind words!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotWe would highly recommend Hythe Wards Estate…
We would highly recommend Wards Estate Agents in Hythe for selling your home. A huge thank you to Mark, Darren, Ollie, Amelia and Amanda.
Aimee · 7 August 2026
Agent replied · 22 September 2026
We are incredibly grateful for your wonderful feedback. It means so much to us to hear that our team's efforts in communication and support made your relocation less stressful. We always aim to provide clear and consistent updates, and we're delighted that our approach to handling viewings and securing reliable buyers met your expectations. Your recommendation is truly valued at Wards!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotNicholas Foster
Nicholas Foster was really helpful - I would highly recommend Wards. I am very happy with the service I received and great communication.
Kellie · 12 August 2026
Agent replied · 22 September 2026
We're so happy to hear you had such a positive experience and appreciated the great communication from Nicholas. We truly value your recommendation of Wards.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotAnother satisfied customer
It has been a really good experience dealing with Billy, Keryn and other Wards staff with selling my flat. They are always pleased to see me when I walk down from the station. And once a sale had been agreed upon, Sally Bryant organised matters that I could not even think about, e.g. four sets of solicitors plus the clients also. Well done Sally.
Mr · 12 September 2026
Agent replied · 22 September 2026
We're so pleased to hear about your positive experience with our team at Wards Broadstairs, especially with the sale of your flat. It's wonderful to know that our colleagues provided excellent support and made the process smooth for you. We truly appreciate your kind words.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotHighly Recommend Freya & Team in Herne Bay
We recently dealt with Freya in Herne Bay Branch. She was a joy to work with whilst searching for a property. She is knowledgeable, professional, attentive to our needs, all whilst being bubbly & friendly. She adapted to our list of wants to try to find the perfect new home for us. Unfortunately we found something with a different agent however I would highly recommend Freya & her colleagues, Emily, Graham & Shane. Thank you Freya & we have no doubt you will be highly successful in your career.
Rosie · 17 January 2026
★★★★★ 5/5
TrustpilotWards and Be Chapman and Sam Turner
Both Be and Sam did everything in their power to make selling our present property simple and enhanced the reputation of both themselves and Wards even more by setting us up with a rental agreement prior to purchasing our new property which made what could have been a very stressful occasion much easier. I would not hesitate to recommend Wards to anyone looking to move.
Stephen · 29 August 2026
Agent replied · 22 September 2026
We are so pleased to hear that our team at Wards King Hill made your selling and moving experience a smooth one. It's wonderful to know that our efforts to arrange a rental agreement prior to your purchase helped alleviate stress. We truly appreciate your recommendation.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotWe instructed Wards to try to sell our…
We instructed Wards to try to sell our house and we got Anne to come to put it on the market, she was very friendly and ran through everything that we needed to know and with help from izzie and the ladies in the office they got my house sold within a month, we couldn’t be happier and wards have helped us find our dream property too,
Mr · 29 July 2026
Agent replied · 22 September 2026
We truly appreciate you sharing your wonderful experience with us Colin. We are so pleased to hear that our team provided excellent service, helping you sell your home swiftly and find your dream property. Your kind words mean a great deal to us.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotGreat experience
Maria kept us updated every step of the way. Always available to answer our questions.
Jeffrey · 13 August 2026
Agent replied · 22 September 2026
We're so happy to hear our team at Wards kept you updated and were always available to answer your questions. We appreciate your kind words!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 1/5
TrustpilotPassed referencing a month ago and no tenancy agreement
Passed referencing a month ago, but they and the landlady keep me in limbo. They outright refuse to provide a tenancy agreement before move-in, missed the legal statutory deadline to return my holding deposit under the Tenant Fees Act 2019, and told me on the phone that they 'do things differently'. They refuse to return the holding deposit and keep sending emails about moving in.
Helen · 28 July 2026
Agent replied · 22 September 2026
Thank you for your comments are we are sorry that things have not gone as smoothly for you as we would hope or expect.
Our records indicate that the holding deposit has been returned to you however if you have any questions or concerns, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Thank you.
Kind regards
Wards
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