Wards Herne Bay reviews in Canterbury

★★★★★ 5/5

Google

Wards in Herne Bay have been very friendly, professional and helpful with both my sale and purchase. Thank you Freya, Emily and Shane you’ve made everything so easy .

Terry · 10 April 2026

★★★★★ 5/5

Trustpilot

The whole team at wards is brilliant…

The whole team at wards is brilliant from initial contact to after sales. They have been helpful, informative and very professional throughout. In addition they have often gone that extra mile, for instance, by hand delivering my contract to my solicitors. This is my 6th property purchase and I can say without hesitation they are the best. Well done all around, especially Natalie Wood and Debbie Ludgate. Thank you all.

Frank · 4 July 2023

★★★★★ 4/5

Trustpilot

Stress-free process

If I could give this company or my negotiator more stars then I would. I recently used Wards to help me with the property that I was so very fond about and Josie Sampson was very helpful, thorough and professional with my application process. It was a stressful process but also VERY worth it. Thank you Josie for helping me find the right place.

Florise · 21 November 2023

★★★★★ 5/5

Trustpilot

Wards of Kent letting division

Wards of Kent letting division, helpful professional and efficient. If you have property to rent out, I highly recommend their services.

Jane · 16 September 2026

★★★★★ 5/5

Trustpilot

Absolutely brilliant company…

Absolutely brilliant company especially Ashley and Graham in Herne Bay. They couldn’t do enough to finally get our property exchanged and completed. We had lots of delays and problems but were kept informed always. I’ve used wards in the past and can’t fault they’re commitment to getting our property sold.

EDWARDS · 8 August 2024

★★★★★ 5/5

Trustpilot

Hardworking and approachable

Alex, Leanne and Ollie at Wards Tenterden were a great source of support during our lengthy and stressful purchase. Managing communication between us and our seller, they did a great job of managing expectations and keeping all parties in the loop. Additionally, they also helped keep pressure on other parties involved, agents/solicitor/etc., in the process to help keep those lines of communication open. When we finally collected our keys, it was a bit like a celebration!

Tom · 2 November 2022

★★★★★ 5/5

Trustpilot

A Faultless Display

I was looked after so well by Wards of Rochester that I had to write a review. I big special mention to Debbie and Judy. Without their help we would not have secured the purchase of our lovely family home. With that in mind I decided to continue to use them for the sale of my own property. Professional, enthusiastic and thorough, throughout the whole process. Wouldn’t hesitate to recommend. Thank you so much. Danny.

Danny · 7 December 2022

★★★★★ 5/5

Google

Throughout my purchase Graham and his team kept a good communication flow from the start. This was helped by the feeling of accessibility, with Graham ensuring I could get hold of him even when he was out of the office. In particular Grace was excellent and very professional as my dedicated Sales Coordinator, and kept the sale moving along. These factors helped to make me feel assured about the process, even when delays were encountered.PositiveResponsiveness, Professionalism

Matthew · 24 October 2022

★★★★★ 5/5

Trustpilot

Had a great experience with wards

Had a great experience with wards - Emily who I had was brilliant with her knowledge and leadership. I thoroughly recommend recommend her for anyone!

Tobias · 17 August 2026

★★★★★ 5/5

Trustpilot

Amazing customer service!

When choosing to rent through Herne Bay Wards we had a lovely experience. The customer service from Victoria was amazing, she was so helpful throughout the whole process & especially helpful with any questions we had! 😊

Molly · 14 January 2026

★★★★★ 5/5

Trustpilot

The whole experience from meeting…

The whole experience from meeting Anthony through to completion of the sale of my late parents house has been faultless and I recommend using Wards in Walderslade

MR · 31 July 2026

★★★★★ 5/5

Trustpilot

First time buyer

I am in the process of purchasing my first house through Wards. There has been many ups and downs but Amy Pearce from the Canterbury branch is been a constant support, she gone over and above to help and supporting me in my many queries, explaining everything and keeping me updated all along. She really makes a difference in this tedious process!

AI · 22 November 2023

★★★★★ 5/5

Google

We’ve just sold our house with Wards in Herne Bay and the branch were professional and efficient from beginning to end. Adam and Graham were extremely helpful and nothing was too much trouble. We sold quickly which in this climate is a huge achievement so well done to Adam who dealt with the sale. I highly recommend using Wards when selling your house.

Amanda · 24 October 2023

★★★★★ 5/5

Google

True professional service. Staff that know their job without any sales pitching. Sold within two weeks Cannot thank them enough worked side by side with us all the way. Would highly recommend speak to Graham and Emily for top service. Thank you all at Wards Herne Bay D Burton

Debbie · 10 February 2026

★★★★★ 5/5

Google

I would personally like to thank Maria Byrne from the letting team at the Herne bay branch Maria was very helpful and professional

Tom · 9 July 2025

★★★★★ 5/5

Google

Really excellent experience of buying a property through Wards in Herne Bay. From going through viewings to best and final offers, Graham, Jackson and Julia were always very helpful with advice and updates. Grace shouldered a particular burden through a difficult transaction by constantly contacting all parties and solicitors to keep pushing the progress, which made a big difference to a successful completion - well done! I have no hesitation in recommending this team.

Colin · 24 October 2022

★★★★★ 5/5

Trustpilot

Walderslade Branch - Buying & Selling

'Time is the most valuable commodity' and a key takeaway from my Wards of Walderslade experience is they are willing to give you as much of theirs as they can. Kenny George (Snr Branch Partner) and Sam Bahia (Snr Marketing Consultant) never put a property forward that did not meet our requirements and always made themselves available to us throughout the buying and selling process. The house hunting road was bumpy , but the quality of service was not and with the additional support and efforts of Keiran Zwolinski and Kim Batchelor we have now found the right home to start our new chapter.

Edward · 19 January 2022

★★★★★ 5/5

Trustpilot

Amazing Service from Start to Finish

Wards New Ash Green: Terri and her team have been amazing supporting the recent sale of my mum's house. They dealt expertly, patiently and warmly with both myself and my mum as well as being extremely professional and on the ball with all other parties involved. Special mention for Michelle who helped navigate some tricky issues as part of her Sales Progression. Can not rate them highly enough.

Nn · 10 May 2023

★★★★★ 5/5

Google

Adam Woolfeden has been on hand throughout our journey so far from booking our initial viewing, helping with our offer, our offer getting accepted and answering any questions we had. We are very early on in our purchasing journey but so far it has been very stress free.

Harvey · 25 July 2024

★★★★★ 5/5

Trustpilot

An excellent service with personable staff

An excellent service with personable staff who completely understood our requirements. We rented an apartment through Maria at the Ramsgate Branch of Wards. Maria made the whole pre-tenancy experience incredibly straightforward - making sure we had all the correct information when we needed it, follow up calls to make sure we understood everything, even a service to set up all the utilities which ensured we were settled in time for Christmas. We even received a moving in gift pack! We've used several letting agents in the past and Wards easily come out on top.

Adrian · 23 December 2021

★★★★★ 5/5

Google

I bought a flat from Wards 18 years ago. When I discovered a problem with the flat , I popped in hoping for some advice, but not really expecting much after such a long time. The service I received was way beyond expectation. The girl I spoke to in the office was really helpful and arrannged for Graham to come and examine the flat. Graham took his time assessing the situation and gave advice generously. I had been at my wits end trying to get someone to take the issue seriously, and Graham's time, patience and expertise has been invaluable in pointing my way forward. I have had dealings with other local agents in the distant past, but none offered such professional and supportive service. Thank you Wards.

Sue · 15 March 2025

★★★★★ 5/5

Trustpilot

Great experience

Everyone at Wards of Rochester was super helpful and very friendly. In a very strange market, they were always honest and upfront about the situation. Devon, in particular, was really helpful and friendly and always did his utmost to help.Once the sale was agreed the rest of the team helped to push everything through very efficiently.Overall a very positive experience and I’d recommend Wards.

Sarah · 16 August 2023

★★★★★ 5/5

Trustpilot

Excellent customer service skills paired with unrivalled knowledge and experience

When I decided to sell my home, I invited 3 different estate agents to visit and provide a quote. I bought the home through Wards almost 5 years before, and my neighbour had recently sold with them so naturally they made the shortlist. What stood out to me about Wards when they visited, was their genuine interest in me selling my property as well as helping me to find my next home. Their fees are a touch higher than their competitors, but don't forget you get what you pay for. My house was sold within 3 days of being on the market - the entire team were great at communicating and liaising with me. Kenny was amazing, he is genuine in his enthusiasm to make you happy and help you on your journey - and he cares about the right decision for you and your family.As amazing as Kenny and the team are, I do however have to make a special mention. The real MVP in my eyes was Kim Batchelor, the Senior Sales Progresser. I remembered Kim from when I bought the property years before as a first time buyer, as she consistently kept me in the loop during a long chain and put my mind at ease, but nothing could prepare me for the long chain of selling and purchasing and the various unforeseen issues that would arise above me in the chain. Kim is an expert in her field, and I have no doubt that the road between agreeing a sale and purchase and completion would have been twice as long if it wasn't for her help. Kim communicated with me almost daily, including texting me when she wasn't working but had heard of updates. Kim was professional at all times, but also extremely friendly and personable. I will forever be grateful for her help in such a busy and stressful time in our life.

Toni · 16 December 2021

★★★★★ 5/5

Trustpilot

Caleb what a star

Wow recently sold our house with wards within the first week of putting it up for sale Dan and the team were excellent andCaleb one of the team is a complete star nothing is too much for this guy and house selling should be his middle name He really does meet all customers needs and goes out of his way to ensure he provides an excellent serviceHe’s a bright competent and dedicated member of this excellent team and always there when you need him Huge thank you to him and the whole team there Brilliant Thank you Steve and Gillian Davies

Steve · 14 December 2021