5/5
TrustpilotGreat service and great support
Abi and Maria were brilliant. I'm new into the BTL business and they really helped me every step of the way. Very highly recommended
Trusted Agent profile · Canterbury
Wards Herne Bay reviews in Canterbury
★★★★★
2,074 reviews across 2 platforms
119 High Street, Herne Bay, CT6 5LA, Canterbury, CT6 5LA
Wards's office in Canterbury, at 119 High Street, is rated 4.7 out of 5 across 2,074 reviews on two platforms, including 256 Google reviews rated 4.8.
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Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotWonderful team
We had a fantastic experience with the rainham branch during the purches of our first property. Judy and Ali helped us to find the house and was involved through out of the purches making sure that each detail is dealt with properly and that our needs are met. It was great working with them and definitely will recommend them to out friends and family.
4/5
TrustpilotWards helpful to new landlord
Wards have generally been very helpful for us as new landlords guiding us through the process. One miscommunication that caused a little confusion has been the only reason I have not given them 5 stars.
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleExcellent and professional service from Grace Scott. She always kept me informed of updates with the purchase and all queries were answered efficiently.
Agent replied · 23 October 2024
Dear Kieran, Thank you for your feedback regarding Grace our sales co-ordinator. At Wards, we believe having a dedicated person to help with the after sales and liaise with all parties in the chain, including solicitors and brokers is pivotal to a smoother transaction. I am delighted to hear Grace was able to help. All the best in your new home. We are looking to raise £1,000,000 for vulnerable Children in our local area. Every valuation we attend, we will donate £100 to our local charity. If you know of anyone that is thinking of moving in the South East please pass on my details and you both could be helping towards our £1,000,000 target; sam.dalton@wardsofkent.co.uk All the best, Sam Dalton Senior Operations Director Wards Estate Agents
5/5
TrustpilotIt's quite amaizing workers and I got the most transparent and explicit understanding of how successful it is to afford a propert
It's quite amaizing and a pleasant experience with, wards letting, I spoke with one of the workers and I got the most transparent and explicit understanding of how successful it is to afford a propert
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGoing the Extra Mile
I really appreciated the excellent communication and swift responses I received from Louise who was dealing with the sale and Joseph who was dealing with our mortgage.
Agent replied · 25 October 2024
Hi Mr. Jones,Thank you for leaving a review! It's great to hear how positive your experience with Louise and Joseph has been throughout your process.Best wishes,Wards.
1/5
TrustpilotThis is overrated agency
This is overrated agency! I was a tenant in a flat and when my agreement was about to finish they where trying to get money for everything they could! My advice is to get insurance for the property you are about to rent!
Agent replied · 25 October 2024
Dear VesoThank you for taking the time to leave a review.Customer satisfaction is of the utmost importance to Wards and it is therefore disappointing to read your comments in respect of the proposed deposit deductions. When a tenant leaves a property, if there are dilapidations or damage to the property over and above fair wear and tear, the landlord may request that the cost of these repairs be deducted from the tenant's deposit. Wards act as an intermediary in this respect and relay this information to the tenant. Wards are not responsible for deciding how much is requested. Having reviewed your file we note that you were not in disagreement over the repairs that were sought. Wards have a duty not only to the landlords of the properties that we manage but also to the tenants in situ and we apologise if you have been unhappy with your experience. We would welcome the opportunity to address your concerns more fully should you wish and our Customer Relations Department can be reached on 01702 540802 or at customer.relations@arunestates.co.ukKind regardsWards
5/5
TrustpilotGreat Ward's Team!
The Letting Team at WardsOfKent was great!. Prateek in particular was very exceptional and showed high level of professionalism throughout the referencing. I also got a good package from Ward's after getting the accommodation.
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotExcellent Team
Very pleased with the whole conversation and helpful team, An absolute pleasure to deal with. We had two agents in the beginning but Ward's were by far the most, helpful and professional. Also a good experience with Jodi Watson &George they’ve been keeping in touch and also made me feel rest assured I’m in the right place. You deserve an award 🥂🤝
5/5
TrustpilotWards Letting Services Review
Have used Wards for the last 3 or 4 years and they always priovide a very prompt, efficient and professional service - no complaints at all.They always find me excellent tenants and their overal package is very competitively prticed.I'd have no problems reccommending them to any Landlord.
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotSam at Wards was fantastic
Sam at Wards was fantastic. She listened to what we wanted when buying a house and did her very best to find us our perfect home.She gave us weekly updates and made us feel really as though she had our best interests at heart.
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotGreat experience from the whole team!
Great experience from the whole team!! Would definitely recommend if you’re buying a new home.
Agent replied · 25 October 2024
Good Afternoon. Thank you for taking the time to leave a review. We appreciate the recommendation! Many thanks, Wards
5/5
TrustpilotProfessional and Personable
I cannot fault Abi and Hamid, the attention to detail and the eagerness to go the extra mile means it's been easy for us to find tenants in a very short space of time. I'd highly recommend this professional and personable team.
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleHad the pleasure of working with the team, and more specifically Grace, who helped oversee the whole process. Having her as the sales progressor for the sale really helped smooth everything over. From liaising with the conveyancing solicitors of both sides, to keeping me up to date and informed on the progress of my sale, I couldn’t recommend her more. Thanks again for all your help!
5/5
TrustpilotWards experience
Our experience with wards was very good especially Hanna Roberts who kept us informed every step of the way, would highly recommend them
5/5
TrustpilotGreat customer service from welling…
Great customer service from welling branch
Agent replied · 25 October 2024
Afternoon Klodian,Thank you for taking the time to leave us a review, we really appreciate it.Best regards, Wards of Kent
5/5
TrustpilotAmazing experience with wards for the…
Amazing experience with wards for the process of renting our new home. Tony and Laura from the medway branch on medway City estate were amazing so helpful and replied to emails very quickly. Helped so much every step of the way would highly recommend
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotJesse from Chatham wards office helped…
Jesse from Chatham wards office helped me a lot finding a good buyer.
Agent replied · 25 October 2024
Hi Blerim,Thanks for your review. We're happy to hear that Jesse was able to find you a good buyer. All the best,Wards of Kent
5/5
TrustpilotKenny at the beginning
Kenny at the beginning, Sam and Adam throughout, allowing me extra visits as and when I asked, nothing was too much trouble Also the girls in the office were very helpful when Sam or Adam wasn’t there And finally Kim, extremely supportive and kept me updated all way through which was very helpful for me as the situation was getting quite stressful
5/5
TrustpilotGreat people and great service
I bought my flat 4 years ago through Wards and have just used them to sell it. From the marketing through to the completion of the sale, I have appreciated the expertise and advice of the team - Judy, Jason, Debbie, Dawn and Matt. They have made sure to stay in good contact with myself, my buyer and my solicitor and always remain enthusiastic and friendly!
5/5
TrustpilotGreat communication
Great communication, service and friendly
Agent replied · 25 October 2024
Hi Rosemary,Thanks for your review, we're delighted you're happy with our service.Best of luck,Wards
5/5
Trustpilot5 stars
Just bought a house through Wards - they were all really useful, Maria Meddings, Tom Dodd, Adam Howell - all really good people. Would recommend
Agent replied · 25 October 2024
Hi George,Thank you for leaving a review! It's great to hear how positive your experience of buying a property with our team has been.Best wishes,Wards.
5/5
TrustpilotGreat help finding our first home :)
Wards were extremely helpful in supporting us with our property search over the past year. Especially Alex who has been amazing !
5/5
TrustpilotHad two viewings today and found Wards…
Had two viewings today and found Wards staff really friendly, helpful and knowledgeable of both houses Thankyou
Agent replied · 25 October 2024
Hi Kelly,Thank you for leaving a review! We're delighted to hear how friendly, helpful and knowledge you found our team to be whilst viewing properties. We wish you all the best as your search continues!Best wishes,Wards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Wards Herne Bay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
