Wards Herne Bay reviews in Canterbury

★★★★★ 3/5

Trustpilot

Knowledgeable, but you will pay for it

I have been a landlord using Wards for 15 years letting two properties, where I pay (or used to pay) for their maintenance service.They are not the cheapest agents you can find, that is for sure. But I have been willing to accept this because local knowledge is valuable, and they have found tenants quickly in the pastTheir invoice system has improved a lost recentlyHowever, I'm now terminating them as my managing agents for the following reasons:1. When I use them to arrange contractors to perform maintenance, I do not expect those contractors to exaggerate work and/or overcharge for these works. I pay Wards to find quality contractors at market rates, otherwise I may as well search online and save my management fees. Recent quotes or work completed:- ECR £90+vat (commonly available for £50 inc)- Supply new tap - £150 (cheap £15 tap whilst doing other works on site)- Install new electrical distribution board - quote £710 (work actually completed for £425 using yell.co.uk)There a more, just these I have to hand documented2. There are the usual problems one can have with agents, such as poor inventories:- Several times on tenant switchover I've had to pay for cleaning- A previous tenant installed a washing machine which was left behind, used by the next tenant until it broke. So I become responsible for replacing it. (btw - Quote to install a machine whilst plumber already on site: £90)3. They continue to charge a high % of rent despite having long term tenants. The pricing generally is opaque which in this age with online competitors is no longer acceptable to me (I paid different % with different benefits on two identical flats until I addressed this).

Dan · 19 January 2022

★★★★★ 5/5

Trustpilot

What an amazing team at the walderslade…

What an amazing team at the walderslade branch,from start to finish they were so helpful with whatever questions or worries we had,special shout out for Sam bahia( marketing consultant)nothing too much for him,Kim batchelor (senior sales co coordinator) who again was amazing what a great team and thank you all

Mark · 21 September 2021

★★★★★ 5/5

Google

As a landlord I have found the lettings team for Herne Bay under the management of Nikki to be quick, efficient, knowledgeable and helpful. Thank you for all your assistance.

Sarah · 24 October 2023

★★★★★ 5/5

Trustpilot

I've just completed my application with…

I've just completed my application with Wards. So far I'm very pleased. Sebastian the agent that did my application has been very helpful,very thorough and very attentive to detail, by ensuring all the necessary documents were completed and returned to him on time. He was absolutely brilliant throughout the entire process.Speaking to Sebastian he made me felt comfortable. Although I have not yet met him in person, he's got such a positive attitude towards his work.I would definitely recommend anyone to Wards.

Natalee · 15 January 2022

★★★★★ 1/5

Trustpilot

Mark

Mark That is exactly my experience!

Bob · 31 October 2020

★★★★★ 4/5

Google

I have found all the staff in the Herne Bay branch to be very helpful with any queries I've had while looking for a property to buy with a good knowledge and only too happy to guide you through the steps involved with buying a property. Oh and they make a nice cup of tea as well

Ian · 25 October 2019

★★★★★ 5/5

Trustpilot

I’m selling my property

I’m on my own and they’ve looking after me so well. Also keeping me in touch how the viewings are going, and informing me of the feedback they’re received from the viewers of my property.

Georgina · 7 June 2023

★★★★★ 5/5

Trustpilot

Just wanted to leave a 5 star review…

Just wanted to leave a 5 star review for Kim Batchelor.Kim has been outstanding from the beginning to the end of the process and incredibly professional throughout Thanks Kim

Danny · 6 June 2022

★★★★★ 5/5

Trustpilot

Very happy with the service received…

Very happy with the service received from Wards on our move into our new home. A huge thanks to Amy for taking all my calls and answering all my emails.

Mrs · 19 April 2022

★★★★★ 5/5

Trustpilot

Many thanks to the team at Wards for…

Many thanks to the team at Wards for all their assistance to name a few Ali, Judy, Clare , Judy and Hannah and apologies if I have missed any.Great Job and made a stressful time as best as it could be.

Michael · 18 November 2022

★★★★★ 5/5

Trustpilot

Mr David Odunlami provided great…

Mr David Odunlami provided great customer service. He was very helpful and was able to guide me in the right direction. Thank you David for the outstanding customer service!

John · 1 June 2022

★★★★★ 5/5

Trustpilot

We have just sold our flat in Folkstone…

We have just sold our flat in Folkstone with Wards, after unsuccessfully with another local agent.

David · 19 September 2025

★★★★★ 5/5

Trustpilot

Thank you to everyone at Welling branch…

Thank you to everyone at Welling branch for helping me sell my property and for your patience. A special mention must go to Anne McDonald who has been fantastic through out it all, especially for keeping me informed all the way.I must also mention Debbie Brewer for helping me with the contract and financial side.It’s been an absolute pleasure dealing with you all and would recommend to everyone.Regards Ian

Ian · 22 March 2023

★★★★★ 5/5

Google

Really good professional service from Abi and Ellie

Marie · 26 November 2024

★★★★★ 4/5

Google

Good service with smooth tenancy exchange. Good communication

Katie · 26 November 2024

★★★★★ 5/5

Trustpilot

First time buyer

Great people as a first time buyer it was really helpful working these team they kept us update Everytime there were changes in our case and chasing everyone in chain to make things work

RHycher · 17 June 2023

★★★★★ 1/5

Trustpilot

Absolutely awful

Absolutely awful , dishonest and unprofessional, Viewed 2x property 12 days ago - vested a interested in both. Was told we were first choice !Never once got called back , when we called for info on at least 25 times never got called back and was told ‘we aren’t going to call you every 5 mins’ had to chase continuously for any information.Very unprofessional- blatantly lied to on more than one occasion, all we asked for was honesty and that was a massive step to far for them. Was told landlord was possibly having second thoughts about renting out completely which we were fine with BUT the very next day to find out ourselves on line that the property’s had both been rented out. (strange)On one phone call - asked what was happening- Was then told the landlord didn’t want a dog but when I stated that we had been told by another agent previously that the landlord was happy with a dog and he read an e-mail from landlord stating that he was happy with the dog. Was told ‘Oh he changed had his mind’ !!!!All we asked for was honesty - if we weren’t suitable or the property had gone ‘just tell us’ again Wards couldn’t manage this!Completely no empathy was shown throughout as finding a home is effecting peoples lives and no thought was given in regards to this!Very upsetting and unprofessional experience….

David · 27 November 2021

★★★★★ 5/5

Trustpilot

We have now both bought and sold…

We have now both bought and sold through Wards Chatham and are really happy with the service. The guys there can't do enough to help you and are always polite and cheerful,which helps when moving can be stressful. We would always recommend them for a sale or purchase.

Pat · 15 November 2021

★★★★★ 5/5

Trustpilot

Still in the process of finding our…

Still in the process of finding our property but so far James from the Canterbury branch has been the most down to earth helpful agent we have dealt with and its refreshing to have someone so professional and honest regarding all the aspects of the market and buying

Grant · 5 November 2021

★★★★★ 5/5

Trustpilot

Wards were really helpful

Wards were really helpful, got me into my new flat with a lovely welcome box. David was great!

Annabelle · 26 May 2023

★★★★★ 5/5

Trustpilot

I would thoroughly recommend Wards of…

I would thoroughly recommend Wards of Hythe. All the staff in branch have been really helpful in selling our house. I'd also mention Jodi Wyncol as through her work she kept all parties informed and to that end stopped the small chain from falling apart. Thank you.

Mr · 10 December 2021

★★★★★ 5/5

Trustpilot

Thank you to the team in Banstead

Thank you to the team in Banstead. Great service, couldn't do enough for me once offer was accepted and kept in contact during the whole process. I would recommend to friends and family.Punctual and informative during viewings and then the 'behind the scenes' team joined once offer was accepted

Tom · 5 August 2021

★★★★★ 5/5

Trustpilot

A fantastic service!

Amy has been so helpful and friendly from my first viewing to picking up the keys. I have had a very positive experience and would highly recommend!

Hayley · 27 June 2022

★★★★★ 4/5

Trustpilot

Very happy with the service we received…

Very happy with the service we received from Wards especially Kim Batchelor who was very prompt and helpful.We are settled in our new home and want to thank Wards :)

Sanjit · 19 January 2022