5/5
Trustpilotwe loved how everything went smooth…
we loved how everything went smooth with the letting process and Prateek being there to assist us when needed. thank you Prateek and the team.
Trusted Agent profile · Canterbury
Wards Herne Bay reviews in Canterbury
★★★★★
2,076 reviews across 2 platforms
119 High Street, Herne Bay, CT6 5LA, Canterbury, CT6 5LA
Wards's office in Canterbury, at 119 High Street, is rated 4.7 out of 5 across 2,076 reviews on two platforms, including 256 Google reviews rated 4.8.
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Reviews
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
Trustpilot5/5
Trustpilot5 ***** for Jydon!! Highly recommend
Me and my partner have had the easiest, most sufficient and trusting colleague to support us through our move at Wards Herne Bay, and that colleague happens to be Jydon. From the start he has been nothing but attentive to our needs and has made our stressful time of moving a delight. Not to mention, the dedication to finding the right property for us by letting us view the property outside of his normal working hours. Highly recommend.
5/5
TrustpilotExcellent service from Maria at Wards
Excellent service from Maria at Wards. We were able to view the apartment and do all the paperwork/contracts etc. online as we were moving from a distant location in the UK. Everything also went very smoothly with Nadia on our move-in. A professional service and I would certainly use Wards Estate Agents again.
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotThis estate agent is not trustworthy
This estate agent is not trustworthy. Brendon, the branch manager, ignored the buyer’s concerns and questions. He stood on the seller’s side only and kept saying to the buyer that he tried to help to resolve disagreements between the seller and the buyer. Besides, he was very slow to respond your emails and questions, but forced you to answer his email within 24 hours, or else he would tell you he would stop the transaction with the buyer, and put the property back to the market. In fact, he had told me (the buyer) for several times already. Furthermore, he was suspected to uphold the important information during the transaction between the seller and the buyer, and he almost destroyed the whole transaction in the end. Fortunately, the seller suggested to contact the seller directly to clarify misunderstanding. Therefore, he was not only virulent to the buyer, but also to the seller. If you really want to sell your property, I would not recommend Wards to you.
5/5
TrustpilotI’m not very good with words
I’m not very good with words, but oh my the process with Wards to renting was absolutely amazing but it was only amazing by the service Tony Degiorgio provided was nothing less than perfection, for first time renters he put our mind at ease every step of the way. He is a credit to your company!!
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotThank you to Gemma and Bryony from…
Thank you to Gemma and Bryony from tunbridge wells branch for the valuation at my home. Found them courteous, helpful, knowledgeable and considerate.
5/5
TrustpilotGood and friendly service from all the…
Good and friendly service from all the team. Debbie helped to one the sale on to exchange and completion. Very happy with the service.
Agent replied · 25 October 2024
Dear Claire,Thank you for your lovely review! We're glad to hear that you had a positive experience with our team and that Debbie was able to assist you through to exchange and completion. We really appreciate your kind words.Best wishes, Wards of Kent
5/5
TrustpilotDavid was really helpful
David was really helpful. I am new in the UK, and he helped me to find the easiest, fastest way to settle. Strongly recommend.
5/5
TrustpilotMaria and Wayne in the Herne Bay…
Maria and Wayne in the Herne Bay letting team were fabulous
5/5
GoogleNikki the property manager is amazing! She is very prompt in replying to emails and chasing up repairs etc. Thank you nikki for all your help over the last few months
Agent replied · 23 October 2024
Hello Amy Purcell, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
TrustpilotWards New Romney Kent
I dealt with Wards at New Romney in Kent. Callam did the property searching, Rihanna took me to the viewings and Steve finalised the deal. All three members of staff I dealt with showed the utmost professional skill and were very kind and helpful. It is the first time I have moved house in 35 years, and I was fooled by the stereotype of a pushy estate agent. My real experience couldn't have been further from that truth. I highly recommend this branch of Wards Estate Agents, these members of staff are great people who are very knowledgeable, both about the properties and the local area. Furthermore, they deliver on their promises 100%.
5/5
TrustpilotSelling our rental property
We decided to sell our rental property. From my initial call to arrange a valuation, I was very impressed on how professional and proactive the process was conducted and to my utter amazement, received a firm offer for more than my asking price within 24 hours.My thanks go to Lucy, for her full commitment.
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent teamwork
With something as huge and stressful as selling your home, I would not hesitate to go straight to Wards.Professional standards, combined with a personal, welcoming, feel was how my husband and I felt when putting our home on the market to sell with Wards.Graham Goodsell and Grace Scott ( along with Jackson) were always on hand to answer any questions, kept us informed of the selling process every step of the way, from viewers feedback, right through to final selling dates. Over the past 20 years, we have moved twice. We went straight to Wards with no hesitation for both buying and selling, because of Graham Goodsell, who treats everyone with the same respect and warmth and remembered us from our previous house sell. Our home had a lot of response and was sold quickly which gave us confidence.
5/5
TrustpilotBig Mark from the Hythe branch has…
Big Mark from the Hythe branch has provided excellent service. He introduced us to a sale for a Canterbury property and helped overcome many obstacles to allow us to go ahead with the purchase of a property. He was always efficient, courteous and sadly rare in the modern age he would always call us back.
Agent replied · 25 October 2024
Good afternoon Neil, Thank you for taking the time to write this lovely review, especially regarding Mark from our Hythe branch. I'll be sure to pass along your comments. Kind regards,Danielle
1/5
TrustpilotRacist company
We e disappointed with these estate agents , I have an Italian surname . I was registered with them and I rang about a property, unfortunately for them the person who answered the phone did not realise I could hear his conversation with a colleague wheee he was being really disrespectful about my surname and in his words “pis# himself laughing when he saw it” needless to say they won’t be getting our business and unless your name is smith or jones I would not use this disrespectful and unprofessional company .Shame on you I thought we had turned a corner on racism
1/5
TrustpilotWILL AVOID IN THE FUTURE
One of the most stressful times which was made worse by Wards in Ramsgate's lack of help, misleading information and communication. The first time we had sold a house which we advised them we didn't know how the process worked. When initially looking at what estate agents to go with I was advised to check their fees, I obtained a few quotes, when dealing with Wards they advised that fees wouldn't be a problem and they would cut them to get my business. We had a quote for £3500 and £3200 inc VAT and we advised the agent at Wards if they could get the fees to £3000 we would go with them. Once the sale has completed I get my completion statement and it states the fees were £3750 inc VAT. When calling Wards they advised there must have been a miscommunication but the £3000 was without VAT and that there was nothing they could do because we had signed the contract with them. Looking back at the contract it says £3000 and in small print + VAT but in the box of total amount it is blank which is misleading. Looking back at the service I am very disappointed and frustrated, having to do two open houses myself without an agent and constantly having to chase and being advised to go with a solicitor that was less than productive and helpful, along with this misleading guidance for the fees I would not be recommending Wards to anyone and will not be using them in the future. Especially appalled by the fact that I was told sorry nothing we can do now even though they admitted there was a miscommunication and could see my point in the fact of why would I have gone with them if the fees worked out more than the other quotes.
5/5
TrustpilotHillfield Villas
We have just exchanged on an excellent property we bought through Wards of Tenterden.
5/5
TrustpilotVery helpful young man and provided…
Very helpful young man and provided answers to our questions, he was understanding of our present situation.
Agent replied · 25 October 2024
Hello Gaye,Thank you for your lovely review! We're thrilled to hear that our team member was able to assist you and provide the answers you needed. We're glad we could be of help. If you have any more questions or need further assistance, please don't hesitate to reach out.Best wishes, Wards
5/5
TrustpilotWards in rochester
We found Devon Medhurst from Wards in rochester very helpful.He was the first person that we spoke to about buying our current home and was able to explain the buying prosses to us.
Agent replied · 25 October 2024
Hi Joe,Thank you for leaving a review! It's great to hear how helpful you've found Devon to be throughout your process.Best wishes,Wards.
5/5
TrustpilotGreat professional advise and service
Great professional advise and service, even after our initial buyers withdrew Wards quickly found another buyer and we eventually completed the sale. They also guide you through the sales process and suggest 1st class Solicitors to use that work for you.I would definitely recommend Wards to family and friends.
Agent replied · 25 October 2024
Thank you Gerry, great to hear. Which branch/team do you your kind words refer to? Be lovely to be able to pass on to themKind regardsDavid HayesBranch Development Director
5/5
GoogleWards staff have been great and on the ball. Very grateful
Agent replied · 10 November 2024
Hello Sue, Thank you for your lovely review! We're thrilled to hear that you've found our staff so helpful. It's wonderful to know that we could assist you effectively. Best wishes, Wards
5/5
TrustpilotOur new home!
Myself and my husband was in the process of purchasing our first home together, however we always struggled to book viewings or receive any feedback on properties that we were interested in via apps such as zoopla or rightmove. Therefore, i started to call individual estate agents within the area of our choice and look for any help this way.Upon calling wards, we was told about a property that just came onto the market by Kirsty at the centralised sales team who was an absolute star! She was able to provide support of how to go about looking for properties and booked us onto viewing the same day! Also Honi - Wards (kent) was amazing too, always available via email to assist with any questions or enquires we had about the property. Fast forward, the property we viewed is now our current home and we are ever so grateful for the support and guidance she offered in such as timely manner.
5/5
TrustpilotWards Tenterden are brilliant.
From my first viewing with Leanne at Wards Tenterden all my contact has been, friendly, professional and easy.Wards are always happy to go the extra mile to help you out.I'm so happy with my new home and can't praise everyone in the Tenterden office for the great service i was given.
Agent replied · 25 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleAmazing service from Wards Herne Bay. Julia, Jackson and Graham provided an excellent sales service. Grace Scott who was our sales co-ordinator was professional, highly efficient and guided us through the process with ease. Thoroughly recommend Wards. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 23 October 2024
Dear Dave, Thank you for your great feedback regarding our team in Herne Bay. I am so pleased to hear of the amazing service you received from the team from beginning to end. Stay safe. Kind regards Sam Dalton Senior Operations Director Wards Estate Agents
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Wards Herne Bay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
