Trusted Agent profile · Canterbury
★★★★★
2,074 reviews across 2 platforms
119 High Street, Herne Bay, CT6 5LA, Canterbury, CT6 5LA
Wards's office in Canterbury, at 119 High Street, is rated 4.7 out of 5 across 2,074 reviews on two platforms, including 256 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Wards Herne Bay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleWanted to say a big thank you to Julia at Herne Bay Wards. Me and the family are new to the area and she was very knowledgeable from schools to public transportation to the buying of our new family home. Couldn’t ask for more Cheers Wards
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
1/5
TrustpilotI would not recommend
I would not recommend. They carried out tenant check out and missed a lot of damages by the tenant which cost me more after tenant has left. I receive communication from different staff which is confusing. I sent a complaint, till date, it has not been resolved.
5/5
TrustpilotThe wonderful Wards team of Rochester
The staff at Wards on Rochester High Street are fantastic people. Debbie and Jason at the branch helped me with all the endless papers, reports and surveys that are part of the process of buying a property. They were never too busy to go through any paperwork with me. I cannot even begin to explain how patient and kind they are. Every step of the way they have been there for us, advised us and guided us. Matthew and Dawn have always been incredibly friendly and welcoming and Dawn showed me around the property the second time and even helped me 'hunt the boiler'. Debbie, the manager is one of the kindest, most lovely people I have met. No question or query from me, however silly or trivial, was too much for her to answer and deal with. I feel lucky to have found this team. In fact, I never signed up with any other agents. They will change any negative opinions you have of estate agents. I must mention Judy who, through a lot of negotiation, sorted out an earlier completion date. The Wards team at Rochester are wonderful people. I will never forget their kindness, patience and honesty. Thank you guys from the bottom of my heart.
Thank you very much for your kind review. The team will be delighted with your review which I will share with them and I am glad we were able to help you find your new home.Just to let you know, we are donating £100 to Barnardos Childrens Charity for every property we value in September, so if you know of anyone thinking of selling thier home, do let us know. We can help them and support the charity too.Thanks again and I wish you every happiness in your new homeDavid HayesBranch Development Director
5/5
TrustpilotJodi Wyncoll Sales Progresser
I would like commend Jodi Wyncoll. She has been amazing. We have been through an extremely stressful period throughout the last few weeks. However she has taken the reins and has found solutions to all our difficulties. She has gone over and above expectations. Jodi whilst maintaining her professionalism shows empathy and understanding. Wards are lucky to have her as an employee. Thank you Jodi
1/5
TrustpilotAbsolutely unacceptable service from…
Absolutely unacceptable service from Wards.
Thank you for taking the time to leave us a review and we are sorry that you have been dissatisfied with the service that you have received. We understand that you have raised your concerns formally and they are currently being investigated by our Customer Support department who will be in contact with you in due course. Thank you for your patience in the meantime. Kind regards Wards
5/5
GoogleWards have been fantastic in getting a new tenant swiftly in place when the previous occupants moved out. Ellie, Abi and Matt's communications and recommendations were great and have resulted in a great tenant that I have every confidence will enjoy living in the house.
Hi Trevor, Thanks for leaving us such a lovely review, we really appreciate it. We're thrilled to hear that Ellie, Abi, and Matt were able to assist you so effectively in finding a new tenant. It's great to know that our team's efforts have made a positive impact. Best regards, Wards
5/5
TrustpilotWards has given us a hassle free…
Wards has given us a hassle free service very good informed information, & has guided us through our sale to completion our contact Kim Batchelor of wards rainham was fantastic so helpful in getting us ready for exchange & completion, thanks to all wards staff who were involved in our sale Valerie S
Hello Valerie,Thank you for your kind review - we will pass this on to Kim and the team!Best wishes, Wards
5/5
TrustpilotThis was the first time to rent…
This was the first time to rent somewhere in many years, so I entered the market with trepidation. However, it was obvious from the start of this journey that the agent, Aaron Stoner, put much care into securing a place for me and my family. There were a few little bumps along the way, but I got the impression that Aaron always gave his best.
5/5
TrustpilotMarc was exceptional
Marc was exceptional. The whole check out process was smooth and very easy. Marc was very kind, helpful and always on hand.
Hi Howard,Thank you for leaving a review! It's great to hear how positive your experience with Marc has been.Best wishes,Wards.
5/5
TrustpilotExcellent service
Maria at Wards in Ramsgate found our tenants on the first day she started marketing our property. Everything was done professionally and efficiently. Maria was very prompt with sending emails and communication over the phone was polite and professional. Would highly recommend.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotGood Experience
We were very pleased with the level of service we got buying through Wards. Adam was especially helpful and made the process less stressful. He is always professional, personable and patient and was always happy to help, no matter how small or silly the question!
5/5
TrustpilotJess was extremely helpful and…
Jess was extremely helpful and efficient in getting us a viewing at the outset. Nathan was our main point of contact after. The service he provided was second to none . You can count on the Manager of the team too.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThank you to George at Wards
Thank you to George at Wards for his excellent advice and support in finding my daughter her first rental in Kent. Great communication and a smooth process, highly recommended.
Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
TrustpilotProfessional and knowledgeable staff
All staff Very friendly/approachable and kept me informed of proceedings at all times. Anouska went that extra mile to ensure all parties involved were notified quickly regarding sudden changes.
Hello Jackie, Thank you so much for your review. We're glad to hear that our team were able to help you move forward and will certainly pass your compliments on to Anouska!Many thanks,Wards of Kent
5/5
GoogleI am very happy with the quality of service provided by the Herne Bay branch of Wards Lettings. The staff there are helpful and always quick to resolve any issues. Particular praise should go to Maria, Abi and Ellie for their dedication and professionalism.
Dear Giles, Thank you for your lovely review! We're pleased to hear that you had such a positive experience with our Herne Bay branch. Maria, Abi, and Ellie will be delighted to know their dedication and professionalism made a difference. We're always here to help you move forward. Best regards, Wards of Kent
5/5
TrustpilotWards helped to negotiate for my dream…
Wards helped to negotiate for my dream and forever home, I will be moving into it soon and thanks to Chloe for the start of negations and Simran who took over, she has been a star.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent and professional service
Abi who is part of the lettings team in Canterbury was professional, knowledgeable and communicative at all times. In a very short time she publicised our property, identified suitable tenants and secured the agreement. Overall an excellent service.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWe would like to say thanks to Wards…
We would like to say thanks to Wards especially Grace for providing a great service in finding us new tenants for our properties. The whole process was dealt with quickly and professionally and we are very happy with the service. Highly recommend
Good morning Ken, Thank you for your kind review. We are so pleased to hear that Grace and the team were able to help you find new tenants for your properties. We look forward to working with you and your future tenants soon. Kind regards,Danielle
5/5
TrustpilotNeil and his team were professional
Neil and his team were professional, genuine, honest and attentive. They would go the extra mile. Communication was good and a response was prompt. I would recommend wards KH as all of the team, George, Connor and Neil were all professional and hardworking. If you want an honest sale, without being spun a line then go to Wards KH. Thanks Neil and team x
5/5
TrustpilotOn behalf of myself and my partner…
On behalf of myself and my partner Craig we are very happy and delighted with the help we have received from tami on finding our perfect property to rent this is our first time renting and I would defiantly recommend tami on helping others find their perfect property too tami is very professional and kind and was a pleasure getting the help from her all the best from fern &craig
Hi Fern,Thank you for leaving a review! It's great to hear how positive your experience with our team has been.Best wishes,Wards.
5/5
TrustpilotI dealt with wards and a very nice…
I dealt with wards and a very nice person called Maria took on our sale the job was done excellent and I could not fault them at All would highly recommend and I thank Maria for a easy pleasent transaction
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotVery helpful
Very helpful, friendly and professional at the same time. Our house was sold super quickly and we were really well looked after from the whole team during the whole process!Especially thank you to Tom, Kate and Maria :)
Thank you Lisa for your kind comments, glad to have helped you. Which office/individuals are you referring to, it would be great to let them know? Thanks again.Wards
5/5
TrustpilotNatalie wood from Ramsgate branch went…
Natalie wood from Ramsgate branch went out of her way to assist me in my time of need and bent over backwards for me. She was a pleasure to deal with and I look forward to her hands on approach again in the near future. 5 stars!!!!!
Hello Chris,Thank you for your kind review - we will pass this on to Natalie and the team! We're always here to help you move forward in your property journey.Best wishes,Wards
5/5
TrustpilotThe best real estate agents I have ever…
The best real estate agents I have ever dealt with at Ashford branch. Especially thanks to Julia Jones and Rebecca Morgan, who made my second house buying easy. Very professional, experienced and helpful agents and brokers. Highly recommend.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Wards Herne Bay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
