Trusted Agent profile · Canterbury
★★★★★
2,074 reviews across 2 platforms
119 High Street, Herne Bay, CT6 5LA, Canterbury, CT6 5LA
Wards's office in Canterbury, at 119 High Street, is rated 4.7 out of 5 across 2,074 reviews on two platforms, including 256 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Wards Herne Bay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotKim Batchelor was excellent
I have to say that if I wasn't for Kim Batchelor, I don't know how my move would have gone ahead.She was there to help through the whole process and went above and beyond chasing all necessary parties, to make sure completion happened.Thank you Kim. Merry Christmas
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
5/5
GoogleJust wanted to say a big Thankyou to Ellie and Abi for for the smooth and speedy transition from our tenant leaving our property to the new tenants moving in, they were very professional at all times and kept us in the loop every step of the way. Thankyou Jackie
Hello Colin, Thanks for your review, we're delighted you're happy with our service. We're thrilled to hear that Ellie and Abi provided a smooth and professional transition for your tenants. Keeping you informed every step of the way is something we always strive for. Best wishes, Wards
5/5
GoogleI recently dealt with a rather unusual property transaction through Wards involving letting two flats and then their sale and was advised by Abi, Ellie and Maria. It went through very smoothly from start to finish and I would use Wards again in the future or recommend them to others,
Hello David, Thanks for leaving us such a lovely review, we really appreciate it. We're thrilled to hear that Abi, Ellie, and Maria were able to assist you smoothly through your unique property transaction. It's great to know you would recommend us and consider using Wards again in the future. Best wishes, Wards
5/5
TrustpilotExcellent service!
Excellent service - and very professional.All my enquiries were dealt with very quickly.I received amazing service from Wards especially from Maria. I would like to thank Maria Byrne for the amazing service. I Highly recommended and would not use any other Estate Agents other than Wards.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotI would not rent again through this…
I would not rent again through this company! The boiler in the property has broken down and I’ve been made to feel like I was a hassle to get it fixed. The agents involved have done nothing to provide any heating or hot water whilst the boiler is out of use even though I have a child. There have been no updates on what’s going on to solve this and I was even laughed at down the phone by the agent when I said the house was inhabitable due to the cold. Useless staff in the swale offices when it comes to rented properties. They’re only interested in the landlords worries about money and not the well being of the tenants. Would never use them again.
Dear Thomas Thank you for taking the time to leave us your feedback. Customer satisfaction is of paramount importance to Wards and it is disappointing that you were not satisfied following your experience with us. We note from our records that a new boiler was installed at the property on 13th February 2023. We hope that this has resolved the heating issues that you were experiencing. We understand and appreciate that it can be frustrating waiting for repairs to take place, however Wards are restricted in that we can only follow the landlord's instructions in respect of which contractor is instructed, even if alternative contractors have availability sooner. Thank you again for your feedback and if you would like to discuss the above events in more detail, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Kind regardsWards
5/5
TrustpilotMoving Home
From putting my property on the market to finally selling it and moving, the Walderslade team (Kenny George, Kim Batchelor and Sam Bahia and others) have been great throughout the whole process culminating in the completion date that I requested, Kenny and Kim made it happen!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotAshford Branch
I bought my house in Ashford with them and the experience couldn't be better. Using also their services with Daniel as a mortgage advisor was great and very smooth through all the process. The team in the office was really helpful and professional (special thanks to Julia and Ryan, the ones I dealt with) helping me to find the house that suited my needs.
5/5
GoogleWe were supported by Maria Byrne, shr was very friendly and helpful, helped me sort out our wonderful home step by step. I'd definitely recommend Wards to my friends and family.
Good afternoon, It is wonderful to know that Maria’s friendly and helpful approach made a real difference throughout the process. We’ll be sure to pass your kind comments on to Maria and the team. Thank you ever so much for recommending Wards to your friends and family, it truly means a great deal to us. Kind regards Wards of Herne Bay
5/5
TrustpilotWards of Chatham
I would highly recommend wards.Adam in the Chatham branch was a massive help his expertise and knowledge of the local area was excellent. His communication with me was a big help and was always on hand to call me if any properties where about to come onto the market .In the long term I would definitely be using this company again in the near future. Thank you Adam
5/5
TrustpilotExcellent and friendly, supportive service
I have been extremely pleased with the service I got from the team at Wards. Jason, Deb and Judy all played a huge role in getting me to exchange and completion. From guidance, working my sale through diligently and promptly making me often feel I was their only client with the level of contact and care they took, a friendly smile and interaction when I either visited their Office or contacted them by phone. Finally, giving me the space to think things through when I needed too. I would highly recommend.
HI Sarah, thanks for taking the time to send in your review, much appreciated.The guys and girls in Rochester Office will be glad to hear your kind words.Best wishesDavid HayesBranch Development Director
5/5
TrustpilotHaving just bought a house using Wards…
Having just bought a house using Wards Estate agents we just want to say thank you to Jessica Williams for always going above and beyond, your energy and patience and for being human in the age of technology! We now own a beautiful home!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotMaria has been amazing
Maria has been amazingShe went a above and beyond to find me a place in a short timeframe. I went in anxious about finding some where that would take my cat but she reassured me something would come up. Within a week of introducing myself I has signed the lease and got a moving date . I’m so grateful she was able to help me . Thankyou so much
5/5
TrustpilotSimran of Wards Estate Agents. Highly recommend
We recently requested Wards to sell our property after advice given by friends about how good they were in all areas of the selling of their properties, and we have experienced the same quality of service. Simran, one of the Wards estate agents took charge of our sellings and she is first class and provides great communication and high quality work. Punctual in visiting our property, very friendly, ask any questions you wish to ask and took us through each stage of the selling proccedures with clarity. She has kept us up to date on any new news and always replies to any messages left with her when she has been busy on other assignments. We highly recommend her and the company to achieve the selling or buying of your property. Wish to add a big thankyou to Simran.
Kevin, really appreciate you taking the time to give some fantastic comments about your service from Simran. She is a superstar! I glad we were able to help you and I wish you all the best in your new home.Thanks again,David HayesBranch Development Director
5/5
TrustpilotSelling 3 properties and buying one…
Selling 3 properties and buying one seemed like such a headache but was dealt with smoothly special thanks to Debbie Maria and Natalie
Hi Adele,Thank you for leaving a review! It's great to hear how smooth your experience of selling multiple properties and buying another with our agents has been.Best wishes,Wards.
5/5
TrustpilotWe had such a great experience with all…
We had such a great experience with all the help and support from all the team which is why we chose to buy and sell with the guys a second time round, and we got a great service again. We first initially started the process with Kenny George, very professional and very friendly, then all the visits we went on with Sam and Ami Banks, they were able to find the right house for us, and gave as all the assistance we needed, then once we found the place and buying process went through , we had great support from Kim batchelor who wouldn’t let the process stop she kept pushing the solicitors and the sellers. So from start to finish we received a very friendly, supportive and professional experience, we would highly recommend and in the future we would definitely use agian
Hi Mark, thank you for sending through your review, really appreciated. I'll make sure the team area aware. Glad we were able to help you with your move, hope you have settled in well!Kind regardsDavid HayesBranch Development Director
5/5
TrustpilotThree viewings with Hollie
Hollie was professional, helpful, informative and friendly. She represented her company well and her communication was excellent. She made the experience enjoyable.
Hi Patricia,Thank you for leaving a review! It's great to hear how professional, helpful and informative you've found our agent, Hollie, to be throughout your experience.Best wishes,Wards.
5/5
TrustpilotMassive thanks
Massive thanks to Kenny,Amy,Sam & Adam at the Walderslade Branch KentFantastic sevice from start to finish. Would highly reccomend. :) :)
Hi Bev,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how fantastic the service has been from start to finish.Best wishes,Wards.
5/5
TrustpilotEmily Thorndycraft is a Star
Emily Thorndycraft from Wards has been a star from start to finish, she marketed and did a tenant find on 4 of our properties, I could not ask for more, Thank you Emily.
Hello Dawn,Thanks for your review, we will pass this on to Emily, who will be delighted to hear that you are so happy with the service she has provided for you!Best wishes,Wards of Kent
5/5
TrustpilotWe decided to go with Wards to help us…
We decided to go with Wards to help us to find our first home. Honestly they are so helpful and understanding. Arranging viewings and doing the right things for us. I recommend if finding yourself a home to give these guys a call and they will help you through every bit of the way
Hi Emma,Thank you for your lovely review. We're thrilled to hear that you found our team to be helpful and understanding during your search for your first home. We appreciate you recommending us. Best wishes,Wards of Kent
5/5
TrustpilotThanks to Kim and Sam
Thanks to Kim (sales progression) for your persistence and to Sam for showing us around at the very beginning and getting us started on our journey
Hi Jill,Thank you for leaving a review! It's great to hear how positive your experience with Kim and Sam has been throughout your journey. We'll pass your kind words along.Best wishes,Wards.
5/5
TrustpilotFantastic service from Jess
Jess went above and beyond throughout the process of buying our new house. From the initial contact to completion date we could rely on Jess being on the end of the phone to guide us and to clear up any of our queries. Nothing was too much trouble and it felt like we were communicating with a friend rather than an estate agent! I can’t recommend Jess and Wards highly enough.
5/5
TrustpilotA very big thank you to Tony Degiorgio…
A very big thank you to Tony Degiorgio who was outstanding in terms of the service he provided in finding a quality tenant and managing the whole process. Exceptional customer experience. I would have no hesitation in recommending Tony and Wards. Best regards, Mark Van Rol
Good afternoon Mark, Thank you for taking the time to write this review. We are so pleased to hear that you found the service outstanding, Tony is a great asset within the team and I'm sure he will be delighted by your comments. We look forward to working with you and your future tenants in the future. Kind regards,Danielle
5/5
TrustpilotMaria and the team were excellent at…
Maria and the team were excellent at each stage of the sale of my Mother's house. It was a process we were not prepered for at a time of global crisis and then a housing market crash! I am relieved to say that Maria and the team absolutely did us proud and helped us at every step of the way.
5/5
TrustpilotHad a great service from Wards…
Had a great service from Wards Canterbury kent. Viewed a few very nice properties, dealt with Kate who was very friendly and helpful and patient whilst we were looking round.Wards really do look after you while you are house hunting, from viewings to mortgage help.
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Wards Herne Bay hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
