Wards Herne Bay reviews in Canterbury

★★★★★ 5/5

Trustpilot

Sally Bryant was very supportive…

Sally Bryant was very supportive throughout the process of selling our house. Sally kept in regular contact liaising with all parties involved and the solicitors, we would highly recommend. Thank you Sally again for all your help.

Peter · 29 January 2024

★★★★★ 5/5

Trustpilot

Thankyou Alison

I would like to thank Alison for all her help she kept me updated with what properties was on the market. Very helpful and polite.Ryan

Ryan · 7 September 2024

★★★★★ 5/5

Trustpilot

Thank you Libby and everyone at Wards…

Thank you Libby and everyone at Wards for looking after our property. I can not fault them for their professionalism and great service. I can definitely recommend Wards.

Leon · 12 September 2025

★★★★★ 5/5

Trustpilot

Pleasant experience

Ashley Taylor came to value our property recently and we wanted to acknowledge his professionalism and courteous manner. His in-depth knowledge of selling properties and the current market really helped us to understand the process. We are also extremely impressed by the marketing report and calculated costs of moving provided. Whilst we are still thinking long and hard about a move, we would recommend Wards to anyone thinking of buying or selling.

Joanna · 21 October 2025

★★★★★ 5/5

Trustpilot

Fabulous service Judy Day 😊

All the staff at wards were very helpful and polite but I must mention the great service from Judy day who was our coordinator she was extremely supportive,helpful with lots of knowledge was patient and informative all the way through the experience of selling and buying a new home at times the process was very stressful and frustrating for all of us but through no fault of ours or Wards but Judy kept us up to speed with phone calls throughout and went above beyond just being a coordinator her professional and friendly approach to everything was extremely helpful even through a sad bereavement she made herself available and I believe if it had not been for her we probably would’ve pulled out of the sale and purchase a very big thank you to Judy Day 😊

Phil · 5 April 2023

★★★★★ 5/5

Trustpilot

Fantastic team in Hythe Kent

During a very long and stressful house hunting period, Wards stood out from all the other agents in Hythe and the surrounding areas.They were professional, knowledgeable and most of all, very kind and compassionate. I felt that they were genuinely trying to help me with a difficult search and they pulled out all the stops.The branch is very well run by little Mark who clearly has great leadership skills. Big Mark was amazing at helping me secure a property at a very fair price. Darren was always friendly and helpful. Florence was my saviour, she cheered me up and gave me sound advice all the way through. Overall, an absolutely brilliant team and definitely the one I would market my own property with, without any hesitation.

Julia · 29 March 2023

★★★★★ 5/5

Trustpilot

Thank you Daniel Forster for the valuation

Daniel Forster came to give us a valuation. He was very professional, friendly and an outstanding salesman that showed great attention to detail. He wasn’t pushy, but showed passion and a nice level of enthusiasm in selling our loved home. He was happy to negotiate fees and explained a lot about the packages Wards offer. I have proceeded in talking to James, Wards mortgage advisor and was very happy in how he explained things.

Tracy · 10 August 2024

★★★★★ 5/5

Trustpilot

Friendly and professional

Thank you to Devon and Judy from the Rochester branch, through whom we bought our new home. Devon was great when we were organising viewings, very professional and friendly. And Judy really helped push things along when the chain got a bit stuck.

Ellen · 16 August 2023

★★★★★ 5/5

Google

I've recently purchased a property through Wards and have nothing but good things to say about the team. It was a very smooth process right from the viewings to the exchange. Particular shout-out to Maria who was particularly helpful both with the litany of questions I had and keeping on top of things with some tricky spots nearer the end of the process. Would definitely recommend using them in the future!

Dan · 25 September 2024

★★★★★ 5/5

Trustpilot

Would just like to thank Sally Bryant…

Would just like to thank Sally Bryant from the Ramsgate office for going above and beyond on my purchase. There were a lot of problems getting solicitors to communicate but Sally was always there pushing and keeping me updated. If it wasn't for her we wouldn't have exchanged before Christmas. Thank you Sally from the bottom of my heart.

Karen · 6 December 2021

★★★★★ 5/5

Trustpilot

First time buy to let.

Purchasing a buy to let property in your late forties is quite a daunting task especially when you live in London. Thankfully, Laura and her team at Ward's were recommended to manage the tenancy, from initially, preparing the advertisement and photographs, responding to interested tenants, arranging property viewings, selecting the right candidate with reference and credit checks to organising the contact and key exchange.Their services continue after the tenant moves in, with the management of every aspect of the property (initial inventory, rent collection, biennial and annual inspections, gas safety and electrical testing) providing you with peace of mind and reassurance that the property is in safe hands and cared for.if you are looking for a reliable and professional company to manage your property, I would not hesitate in recommend Wards, thank you again Laura and her team for their fantastic support, without it I would not be a proud landlord of my first property.Best wishes Wayne.

Wayne · 13 March 2023

★★★★★ 5/5

Trustpilot

Diamond in Herne Bay branch

While looking for a property Amy from the Herne Bay branch was an absolute diamond. She kept me in mind for properties all the time and I felt that if anything came up she would contact me immediately. Even when she didn’t have anything she would contact me to let me know she was still looking for me all the time. It was really reassuring. She’s a really good balance of what an estate agent should be. Really personable and a real asset in my view to Wards.Thank you Amy 🙏🏻

Emma · 6 March 2023

★★★★★ 5/5

Trustpilot

What professionalism exists here

Firstly, my daughter needed a property to be moved into pretty sharpish. The staff at The Ramsgate branch of Wards were so efficient and courteous and her move went without a hitch after finding, very quickly a lovely property. She’s so happy. Secondly, I required to find suitable tenants to move into my property pretty fast. In steps the charming David Odunlami. One of Wards letting professionals. He was so efficient in sorting out every single hurdle I encountered and there were quite a few, I had to catch my breath. Quick and on point the whole way to reach, on time a very satisfactory result. I highly recommend David and Wards and will undoubtably be back with them as they are just what I was looking for. Regards . Pieter & Gary

Pieter · 6 March 2023

★★★★★ 5/5

Trustpilot

Hello..I'm Adrian

Hello..I'm Adrian, and recently I took the necessary steps to rent a house for me and my wife.. I went to many real estate agencies, most of which barely wanted to communicate with us.. with one exception... WARDS! !!!! Here we met a wonderful person.. Abigail Cantrell... who did everything possible to help us.. even if the time was very short, she managed to make the impossible.. something very possible... for us.. Experience our relationship with WARDS was "next level" because of her... Thank you Abigail, even though we have never met, until now, your name will always remain a special CV for me and my wife... We wish you success in your career, and we hope that someone from the management will appreciate you, even more than we do... All the best !!!!!

Catalin · 3 March 2023

★★★★★ 5/5

Trustpilot

Wards of Rochester

Just wanted to say a big thank you to the team at Wards Rochester (Jason, Debbie, Dawn, Matt, Devon) and a particularly big thanks to Judy. As first time buyers we didn’t really know what to expect through the whole process but Judy was on hand to answer all our questions (no matter how silly they were !). Judy was on top of everything and when we couldn’t get answers from our solicitor she made sure to chase them which took a lot of stress off of us. Would definitely recommend Wards to anyone that asked.

Louis · 24 February 2023

★★★★★ 5/5

Trustpilot

A tale of two agents

After two months and no viewings with my previous agent, I am so pleased a friend recommended Wards, High Street, Hythe. Within two weeks of an initial visit by Mark Backhurst, five viewings were arranged culminating in the sale of my flat. Excellent, professional and friendly service from Mark and his team resulting in a trouble free sale. Highly recommended.

Keith · 14 July 2021

★★★★★ 5/5

Trustpilot

Outstanding service

We would like to thank Wards, and in particular Adam Howell, for their outstanding service in the sale of our house. From Adam's first visit to completion, this has been a pleasant and smooth journey. The first offers came in just a few days after our property was advertised. Communication was excellent throughout. We couldn't be happier and highly recommend. Thank you, Adam!

A · 11 November 2020

★★★★★ 5/5

Trustpilot

Selling our house through lockdown!

Selling our house through lockdown!! could have been a nightmare but It all happened really quickly!! Paul and the team were always there supporting and pushing it on driving the sale!! Great communication at very regular intervals that was very reassuring. Communication never went quiet we felt totally informed as to where we were. They proved that they really know their job!!

Vera · 30 January 2021

★★★★★ 5/5

Google

Graham, Jordan, Greg, Julia and the team at Wards were excellent throughout our long and protracted house sale. They were always contactable and kept us up to date throughout. We started off with an online agent and moved to Wards. I'm sure we would still be stuck in chain shenanigans if it wasn't for the help of these guys in getting everything sorted.

Josh · 24 October 2020

★★★★★ 5/5

Trustpilot

George Jordan is a fantastic letting agent

George Jordan was a phenomenal letting agent, that helped us in many ways through our journey into letting our first house together. He was kind and attentive as well as resolving all issues we had pretty much instantly. I am very pleased we went with wards and had George as our letting agent as this made everything go so much smoother and giving the least amount of stress. I couldn't thank him enough for the work he put in.

Lewis · 1 March 2023

★★★★★ 5/5

Trustpilot

With many thanks to Callum and Curtis

With many thanks to Callum and Curtis. After a first mess about buyer through no fault of theirs. Curtis pulled out all the stops and worked his socks off to get my house sold. They dealt with all problems put in our way. These two are always there to answer the phone and help out in whatever way they can.

Mr · 12 June 2021

★★★★★ 5/5

Google

Emily was absolutely amazing, very positive and efficient she Answered all our questions and nothing was to much trouble. Would recommend her in a heartbeat to anyone who wanted to view and buy a house with Wards.

Lisa · 28 November 2023

★★★★★ 4/5

Trustpilot

Completed on my new property on the…

Completed on my new property on the 15/09/2020 which is being completely renovated at the moment 😊. I can say that Tim was 100% outstanding, so helpful and friendly ( customer care was excellent ) . I must include Ingrid and Julia, thank you for your help through the process, now looking forward to moving into my new home 😊. Thank you guys

Audrey · 26 September 2020

★★★★★ 5/5

Trustpilot

Best letting agency for first timers.

Because we recently moved into the UK, I've been told that I should plan to get a rental property in about 6-8 weeks but these guys pleasantly surprised me, I got everything wrapped up in 2 weeks! No hassles with the documentation process. Thanks so much Patrick! The process was seamless and he kept giving us updates every step of the way, everyone thinks we got a great deal on this 2 bedroom terrace, we think so too! Definitely looking forward to buying a property through them in the near future, that's how much confidence we have in Wards. Thanks again!

Olumuyiwa · 18 January 2023