Trusted Agent profile · Canterbury

Wards Herne Bay reviews in Canterbury

4.7

★★★★★ Excellent

2,071 reviews across 2 platforms

119 High Street, Herne Bay, CT6 5LA, Canterbury, CT6 5LA

Wards's office in Canterbury, at 119 High Street, is rated 4.7 out of 5 across 2,071 reviews on two platforms, including 256 Google reviews rated 4.8.

Google logo

4.8 / 5

256

Reviews on Google

This office

Trustpilot logo

1,815

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Canterbury office, from every platform, shown as written. First names only.

5/5

Google

This is the first time me and my partner have gone through the renting process and couldn’t be more grateful we had Maria Byrne by our side! Maria has gone above and beyond to make our dream home happen quick and efficiently! We both couldn’t be happier with the service provided and will 100% be using Wards of Herne Bay again in the future!

Kara · 3 April 2025

Agent replied · 8 June 2025

Good morning, Thank you for your kind words. We are thrilled to hear about your positive experience with Maria at Wards of Herne Bay. We will be sure to pass your feedback on to Maria. We look forward to assisting you in the future. Kind Regards Wards of Herne Bay

5/5

Trustpilot

Fantastic service from everyone in the…

Fantastic service from everyone in the Tenterden Branch! Special mention to Rebecca for patiently accompanying me on multiple visits to the house and always answering my queries quickly.

Tracy · 18 October 2024

Agent replied · 25 October 2024

Hello Tracy,Thank you for your lovely review! We're thrilled to hear about your fantastic experience with our Tenterden Branch. Rebecca will be delighted to know her patience and quick responses made a positive impact on your journey. Best wishes, Wards of Kent

5/5

Google

Very happy with the service received in respect of a property sale. The team I dealt with, Graham, Freya and Emily, were so helpful and responsive, I would not hesitate in recommending them

Susan · 10 February 2026

Agent replied · 10 October 2026

Hi Susan, Thank you for sharing your feedback. We are delighted to hear that Freya and Emily provided such helpful and responsive property sale support and that the team made the selling process a positive experience for you. Your recommendation means a great deal to our estate agent team in Herne Bay. Thanks, Wards

5/5

Trustpilot

Excellent service by all the staff…

Excellent service by all the staff especially Michael Watts. He recommended we sell the bungalow by Modern Auctions and he was so right,,,,all completed in under 60 days....start to finish. The matter was completed with no hold ups and we were kept informed at all of the stages. Definitely the way forward in buying and selling a property.

Lyn · 8 November 2022

Agent replied · 25 October 2024

Hi Lyn, thanks for such a kind review, much appreciated. Modern Auction is indeed a great way to sell a home quickly and easily. Glad we were able to help you.Best wishesDavid HayesBranch Development Director

5/5

Trustpilot

Wards have communicated well with the…

Wards have communicated well with the family throughout the house selling process. Friendly staff, very professional and were always willing to advise/ help especially Alex, Becky and Tina. I would like to thank you all from our family.

Franks · 24 July 2025

5/5

Trustpilot

Molly Hunt has been super helpful and…

Molly Hunt has been super helpful and efficient in supporting us in our first move. Thank you so much for making a stressful process as straight forward as possible.

Taylor · 26 September 2024

Agent replied · 25 October 2024

Hi Taylor,Thank you for your kind review! We're thrilled to hear that we were able to make your first move as smooth and stress-free as possible. It's always our goal to help you find the right home for you, and we're glad we could assist you on this important journey.Best wishes, Wards

5/5

Trustpilot

Good experience all round

The team were very helpful and patient when we were looking to move back to herne bay this year. Especially want to mention Adam who took us to view several properties. He is so enthusiastic about his role and a good example of how an estate agent should be. Nothing was too much trouble for him and he was always letting us know about properties that might be suitable for us. He will go far I'm sure.

Mrs · 26 September 2024

Agent replied · 25 October 2024

Good Afternoon,Thank you for taking the time to leave such a detailed review. We're delighted to hear that you had such a great experience with us and will pass your kind words on to Adam and the team.All the best,Wards

5/5

Trustpilot

I would highly recommend Maria Meddings…

I would highly recommend Maria Meddings as your Sales Progressor. Nothing was too much trouble, she would address any queries efficiently and chased any issues that I had very quickly…..

Liana · 6 September 2024

Agent replied · 25 October 2024

Afternoon Liana,Thank you for your lovely review! We're delighted to hear that Maria provided such an efficient service. It's great to know she was able to address your queries and resolve any issues quickly. We're here for you every step of the way.Best wishes,Wards of Kent

5/5

Trustpilot

Michelle Carroll was the lady we had…

Michelle Carroll was the lady we had help all the way through she was very professional and friendly .Nothing was too much trouble we appreciate everything you have done to help us find our home Thank you .

Sharon · 13 April 2024

Agent replied · 25 October 2024

Dear Sharon Thank you for your kind review - we will pass this on to the team, in particular Michelle. Glad we were able to help. All the best, Wards of Kent

5/5

Trustpilot

Grace Scott has been excellent

Grace Scott has been excellent in helping us with our move, in communicating with us as soon as she had any information and helping to iron out any issues along the way. All of the staff of Wards have been fantastic in helping our house buying go smoothly, with little stress. Thank you again to Grace and Wards for all of your commitment and hard work.

Steve · 17 September 2021

Agent replied · 25 October 2024

Thank you for taking the time to leave a review. Best wishes,Wards of Kent

5/5

Trustpilot

Super Service from all the team at Wards Rochester

My house sale took many twists and turns and the team at Wards Rochester always went above and beyond to help. They gave an amazing service and helped us many times along the way to get to the finish line. Many thanks to Jason, Debbie, Judy, Matt, Tina and all the team at the Rochester Branch.

JDallas · 30 December 2022

Agent replied · 25 October 2024

Thank you for your kind review - we will pass this on to the team! Many thanks,Wards of Kent

5/5

Trustpilot

Michelle Cliffe of Wards has been…

Michelle Cliffe of Wards has been amazing, my whole experience so far has been great with Wards. From asking for letters to having visits to our home all of which has been professional, warm and nothing is too much of a problem. Thank you Michelle and Wards.

Dawn · 23 September 2023

Agent replied · 25 October 2024

Hi Dawn,Thank you for leaving a review! It's great to hear how positive your experience with our agents, and particularly Michelle, has been and how and how warm you've found everyone to be throughout your experience.Best wishes,Wards.

5/5

Trustpilot

We cannot praise Maria Meddings enough …

We cannot praise Maria Meddings enough for her support and endless efforts helping us through our purchase of our new home. Maria was always polite and very professional and reliable. We were in a fairly long chain and had a few problems along the way but Maria took the stress levels down! If only everyone was so competent.

Kim · 12 October 2022

Agent replied · 25 October 2024

Thanks Kim for your kind review - it really is appreciated and I will make sure to fabulous Maria sees your comments. I hope you have settled in and enjoying your new home!Kind regardsDavid HayesBranch Development Director

5/5

Google

I can’t thank Wards of Herne Bay enough. I have recently purchased a 1 bed flat to rent. Wards have been amazing throughout the sales and letting process. Abi, Adam, Ellie and Marie have been amazing in progressing this so smoothly. They have taken care of everything for the rental and were very quick to market the property. Find tenants, organise remedial works, certificates etc. I can’t wait to do the next property with them.

YEET · 16 October 2024

Agent replied · 23 October 2024

Thank you so much for your review! We're glad to hear that Abi, Adam, Ellie, and Marie were able to make your experience with Wards smooth and efficient. It's fantastic to know that everything from finding tenants to organising certificates was handled to your satisfaction. We look forward to assisting you with your next property project. Best wishes, Wards of Kent

5/5

Google

I popped in to understand what the over 60s advertising was about. Adam was very helpful with his explanation. He then proceeded to find several properties which I found very interesting. Thank you for looking after me.

Caroline · 26 April 2024

Agent replied · 23 October 2024

Hi Caroline, Thank you for leaving us a review, we're always happy to be of help. We'll pass on your thanks to Adam and the team. Best wishes, Branch Manager

5/5

Trustpilot

Wards Estate Agents

We were looking at some advice from an Estate AgentI spoke to Ben Jones at Wards in Walderslade Kent.Ben was completey up front and honest, and was as good as his wordI would not hesitate to use Wards, Ben and all the staff have been extremely helpful

Brian · 14 September 2023

Agent replied · 25 October 2024

Hi Brian,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how up front and honest Ben has been with the advice he's given you. Best wishes,Wards.

5/5

Trustpilot

Had a slight issue which was resolved…

Had a slight issue which was resolved swiftly by Kirsty Hunt. Customer Service has always been exceptional - across the team. However, special shout out to Kirsty for going above and beyond.

Sam · 15 September 2025

5/5

Google

We recently rented a property and was helped by Maria Byrne who was fantastic and very informative and helpful will highly recommend thank you!

Ricky · 26 November 2024

Agent replied · 10 December 2024

Hello Ricky, Thanks for your review, we're delighted you're happy with our service. We're thrilled to hear that Maria was able to assist you so effectively. Your recommendation means a lot to us. We're always here to help you move forward. Best wishes, Wards

5/5

Trustpilot

Recommend

Have to say wards snodland have done us proud from start to finish they have worked on selling our house they have kept us updated every step of the way ,Debbie Ludgate has been so helpful and guided us through all our questions, 10/10

Julie · 23 November 2023

Agent replied · 25 October 2024

Hi Julie,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how, Debbie in particular, has helped and guided you throughout the process by answering all of your questions.Best wishes,Wards.

5/5

Trustpilot

We had a great experience with Wards

We had a great experience with Wards, they sold our property very quickly and got the asking price we had wanted. Graham and Grace were fantastic, kept us up to date with the progress of the sale, checked in on us making sure everything was ok. I highly recommend going with wards they were brilliant.

Mrs · 13 January 2023

Agent replied · 25 October 2024

Thanks Serife for a great review - I will make sure I share this with the team. Glad to have been able to help you.Best wishesDavid HayesBranch Development Director

5/5

Trustpilot

Finally got there

Not an easy sale due to a certain investor messing about. However the estate agents did everything to get the property re sold very quickly. Good job well done. Kim was fantastic throughout and couldn't have been any more helpful coordinating between the solicitors to get the sale through. Thank you to Kim, Kenny, Amy & all the team at the Walderslade office

Robert · 28 January 2022

Agent replied · 25 October 2024

Congratulations on the sale and thank you for your kind review. I will pass on to Kim and the team.David HayesDevelopment Director

5/5

Google

We have just completed on the purchase of a property through Wards, Herne Bay. Our purchase took a bit longer than expected, but Grace was fantastic at communicating with us which really helped us stay calm and understand the situation. Both Graham and Grace have been really approachable and responsive to queries - would definitely recommend.PositiveResponsiveness, Professionalism

Emily · 24 October 2022

Agent replied · 23 October 2024

Dear Emily, Thank you for your recent feedback regarding Graham and Grace in our Herne Bay office, in particular their calmness and understanding during your move. This year house moves have taken so much longer due to the high volume of sales from the stamp duty holiday plus the pandemic meaning it has all been very protracted. Thank you for your patience during this difficult time. Stay safe and all the best in your new home. Kind regards Sam Dalton Senior Operations Director Ward’s Estate Agents

5/5

Google

I’ve been using Wards in Herne Bay since 2004, so quite a while. Have always had great service and most recently help with my sale and probate which has been invaluable. Great advice and also they listen to a seller! Recommended as honest and reliable

Jo · 10 October 2025

Agent replied · 10 October 2026

Hi Jo, Thank you so much for being a valued customer since 2004. We're thrilled to hear that you've consistently received a great service from our Herne Bay branch. We were happy to assist you with your recent sale and probate and look forward to helping you again in the future. We really appreciate you recommending us, it means a lot. Warm regards, Wards of Kent

5/5

Trustpilot

Amazing Wards team!

Many thanks to Jules and Kim for taking the stress out of moving home.

Daveo · 21 February 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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