Trusted Agent profile · Canterbury
★★★★★
2,069 reviews across 2 platforms
119 High Street, Herne Bay, CT6 5LA, Canterbury, CT6 5LA
Wards's office in Canterbury, at 119 High Street, is rated 4.7 out of 5 across 2,069 reviews on two platforms, including 256 Google reviews rated 4.8.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
TrustpilotWe are currently looking to buy our…
We are currently looking to buy our first home - we walked into wards not knowing what we are doing or where to start.. We were immediately met by the amazing Chelsea who is desperately trying to find us something and she is going above and beyond to do so - I just wanted to say a huge thank you for everything you have done already.. We love your tenacity!
5/5
TrustpilotI was looking for a property to rent
I was looking for a property to rent as my current landlord had to sell. I dealt with Maria Byrne for a majority of my communications with Ward. She was/is friendly, understanding and knowledgeable about the properties be enquired about or viewing and promptly responded to queries I had.I would definitely recommend her and Wards to any potential tenants or applicants.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotExcellent service
Wards of Canterbury have been extremely helpful and pro active in bringing my property to the market very quickly. I have been kept fully informed on prospective buyers with immediate feedback on viewings. Good marketing strategy and excellent service from all the staff and in particular Adam, Tom, Michael, Alfie and Tanya.
Hi Brian,Thank you for leaving a review! It's great to hear how positive your experience with our team in Canterbury has been and how proactive they've been with the marketing of your property.Best wishes,Wards.
5/5
TrustpilotTina Styance went over and above to…
Tina Styance went over and above to make our sale go through smoothly. Tina dealt with the network of solicitors, our buyer and the sales agents in a very professional manner, Just as importantly kept me us up date throughout the process with regular calls. I would highly recommend her and her team.
Hi Jilly,Thank you for leaving a review! It's great to hear how helpful Tina has been throughout your process, we'll pass your kind words along.Best wishes,Wards.
1/5
TrustpilotI have had an extremely disappointing…
I have had an extremely disappointing experience with Wards in fully managing my property in Kent. Their lack of attention to landlords is evident, as I have found myself constantly chasing them for updates and basic tasks. They have failed to meet their contractual obligations, including sending me the inventory and conducting the promised three-month property inspection for fully managed clients. Additionally, their communication has been poor, with delayed responses to my emails, despite the fees I am paying for their services. Based on this experience, I cannot recommend Wards and will not be working with them again.
Thank you for providing your feedback. We are aware that a senior manager is looking into your concerns and will respond to you personally in more detail. If you would like to speak to the Customer Support team at any time, please call 01702 540802 or email them on customer.support@arunestates.co.uk Kind regards Wards
5/5
TrustpilotAmazing Grace at Herne Bay
Sold our house with Wards of Herne Bay and Grace Scott the sales progressor was very helpful throughout this process, Grace is always very polite, friendly and efficient in her role and happy to please and chase up promptly with any queries you may have.Grace keeps you updated with daily calls backed by emails and is obviously a great asset to Wards of Herne Bay.Thank You Grace 10/10 Gary & Wendy
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotI've used Wards for each of my sales…
I've used Wards for each of my sales and the service is always great. From the initial valuation appointment to the sale, I was kept informed regularly with the online hub and phone calls. Devon was very helpful when I had questions, got back to me quickly and was always friendly.
Hi Donna,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been for each of your sales.Best wishes,Wards.
1/5
TrustpilotI Poorly Built Block Partition Discovered in New‑Build Home
I purchased this house new approximately 17.5 years ago. Recently, during a bathroom renovation, the drywall was removed, revealing a partition made of grey blocks. These blocks appear to be poorly secured to each other, as the partition moves slightly when touched. It is evident that the mortar used to join these blocks does not properly bind them together. This raises serious concerns about the structural reliability of the construction. I recommend potential buyers pay close attention to such partitions and conduct a thorough inspection to avoid future issues.
5/5
GoogleHighly recommend Wards Estate Agents in Herne Bay. The lovely staff helped me to sell my Mum’s flat just coming out of the pandemic at a very difficult time after losing my Mum to Covid 19. Graham, Branch Manager and his team took all the stress and worries out of the sale, delivering professionalism and a first class service at all times. Thank you to Mike in the sales team for securing our buyer and helping to keep things moving and on track. Thank you to our sales progressor Grace for her daily updates, kindness and enthusiasm keeping me informed every step of the way, responding promptly to my enquiries and putting me at ease. A brilliant team who will guide you through the stresses of buying and selling. You might get a cheaper deal elsewhere but you won’t get the quality that Wards deliver. Thank you.
5/5
GoogleI first dealt with Amy in booking a viewing and she arranged with ease to the date I wanted. Then I went through and started to offer on the house and Graham and Michael were really helpful in communicating and keeping me up to date and saw the offer accepted. Finally right up to exchange Grace was brilliant In chasing solicitors and keeping me up do date. Very happy with all who dealt with at Herne bay wards would highly recommend.
5/5
TrustpilotExcellent and prompt service.
I had a limited time to find a property, and Kate was most helpful in this successful search. She was extremely prompt in answering emails and messages at all times of day, and arranged viewings at short notice. She was knowledgeable about the property, and responded quickly to my requests for extra information. During the viewings she was not pushy, and let us take our time. Thank you Kate!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleI am a first time buyer and have just completed on my first house. I wanted to praise Julia at Wards, Herne Bay. I was very nervous and didn’t have a clue about buying a house but the team at Herne Bay, Graham the manager, have been amazing from start to finish. Julia kept me updated every step of the way and nothing was ever too much trouble with all my 1000 questions!! Thanks Wards.
Hello, Thank you for leaving us your feedback! Best wishes, Wards of Kent
5/5
TrustpilotAmazing at Wards-especially Judy Day!!
The whole team at Wards have been so helpful and I couldn’t of had a better experience. There’s one person I can’t thank enough and that’s Judy Day at Wards! She was very efficient, always communicated with me and kept me up to date. I will actually miss our telephone calls. What a lovely helpful lady and a credit to Wards. Thank you Judy! Mr & Mrs Temple xxxx
Thank you Mr & Mrs Temple for your kind comments - delighted everything went well for you. Best wishesDavid HayesBranch Development Director.
5/5
TrustpilotDealing with Gemma was an absolute…
Dealing with Gemma was an absolute pleasure, I was given all the information needed in a very professional manner and most importantly felt that she genuinely understood my needs and that showed in her understanding of the local area.
Good Afternoon Wayne,Thank you for your kind words about our Ashford branch, and Gemma in particular. We'll see to it that this is passed on to her!Thanks again, Wards of Kent
5/5
TrustpilotAbbie, Wards Of Strood Estate Agents
We bought through Wards Strood and dealt with Abbie who was fantastic, we had a lot of problems due to a long chain and many delays. Abbie chased everything for us and for the seller. Never got stressed (Unlike myself) and always professional. Could not ask for a better person to deal with. Thank you Abbie and the next time I'm in Strood a bottle will be popped into you. 10/10
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleMaria has been most helpful with the entire process. She has assisted me plenty of times and always responds quickly. I appreciate how easy she had made the process for me. Many thanks Maria.
Hi Fatiha, Thanks for leaving us such a lovely review, we really appreciate it. We'll see to it that this is passed on to Maria! Best wishes, Wards of Herne Bay Estate Agents
5/5
TrustpilotExcellent service
Excellent service from James and his team in Ramsagte. I had previosuly been under contract with a different agent, who were absloultly usless. Wards took over the marketing of my property and I've had more viewing and offers in two weeks, then I had in the previous agent in 5 months. I've now sold my property at full market value. Communication has been excellent and everyone I've spoken to in the branch has been extremely professional and approachable, including James and Billy. I will recommend Wards and would use their services again in the future.
5/5
TrustpilotWards Ramsgate have been great selling…
Wards Ramsgate have been great selling my property. James and Ethan kept me updated constantly. A special mention is needed though for sales progression, Sally Bryant has been exceptional and absolutely worth her weight in gold. Her tenacity and commitment to push for exchange and completion has been exceptional in what was a complicated chain at a difficult time of year. Thank you Sally for everything.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotWards??? Hmmm 🤔
Wards would rather argue online instead of contacting customers to find a meeting point between landlords and tenants and so everyone would be happy. Speaks volumes about how supportive of tenants they are. Thanks for offering to wash the stinking carpet we met in the apartment instead of replacing it, we do appreciate it even though it's coming after our eviction. Also, we all know it is the duty of landlord to replace a faulty hob. Metal surface hobs gets corroded easily especially when they are unbranded inferior ones like was provided for us and are being subjected to heat from constant cooking. Wards electric man took hob apart but couldn't take a photo evidence to show we damaged it, his only evidence was a photo of the top of the hob that has some corrosion as supposed, owing to inferior quality and constant use. But let's assume we must replace it, Quite laughable to me is the quotation that was sent. I have screenshots evidences from other stores to prove that the actual price of the hob that we met there was 90£. But my dear house manager wants to use me to purchase premium hob for his apartment hence quoting names of Hobs(Hisense and Bloomberg) for 310£ and 430£ respectively . I have email evidence. I didn't see those names on the hob there presently 😂 😂. It doesn't even have a name 😂 😂 😂 😂 Most premium Hisense isn't even worth half of that with the warranty in shops 😂😂😂😂. And we dare not raise an eyebrow because my wife has already been threatened that she would be reported to Flatfair if we didn't pay for premium hob to replace unbranded inferior hob 😂😂😂. We happily waiting for the flatfair email because we believe they are humans and they will hear both sides of the story. I'll post pictures and videos online to prove every conversations if necessary.
Thank you for your feedback and kind comments about Wards’ sales.Our staff genuinely did all they could to try to resolve the issues. This included visiting your property, arranging a damp report from an independent contractor, and consulting the manufacturer of the hob. Unfortunately, the problem was caused by leaving the hob wet for a prolonged period. When the Landlord decided to bring the tenancy to an end, we were obliged to follow their instructions. Please contact customer.support@arunestates.co.uk or call 01702 540802 if you would like to discuss the matter further. Kind regardsWards
1/5
TrustpilotDo not use Wards
Do not use Wards, simply use the Robinson Michael and Jackson estate agents next door.Wards were in regular contact whilst they were trying to get me to put my house on the market with them. The second I put my house up with them, the contact stopped!They didn't even contact me for days to let me know that they had received a full asking price offer on my house. The only way I found out was because I called the receptionist to find out if they had any more viewings arranged. She advised me then and there that there was a full asking offer which was sat on the system for over a week.My buyer later told me that she nearly went elsewhere as she was advised that I wasn't coming back to her on the offer so assumed I was not interested. I was interested and did sell to her in the end as the only reason I learnt I had an offer is because I phoned to see if there were any viewings. LOL!!! I have to laugh otherwise I would cry!On moving day, I went to collect my keys from RMJ next door. They made no money from me but congratulated me and provided me with a box of goodies.I then went into Wards who have made money from my sale. Not even a congratulations. Instead we was met my a woman who didn't even say hello, simply told us she would not accept our keys and we needed to drop them to our buyer. (Even though we was told to bring them down :S) The rudeness was a joke so I simply left the keys with them)One thing I must say is that Judy Day of Wards was brilliant. She was the only person at Wards who seemed to care. She is everything that everyone at Wards should aspire to be like. Everyone else there was incapable and did not care about the customer once they won the business.AVOID WARDS LIKE THE PLAUGE!Wards - Give Judy a pay rise and let her run the company as she would do a better job than anyone else there
Dear Mr BellamyThank you kindly for your feedback and your positive comments about Judy.We can see from our records that the full asking price offer was confirmed by email to you at 7pm on the same day and discussed with you on the following day. This is in line with Wards’ policy to communicate all offers promptly. We apologise for any confusion on the day of completion. Our staff should only ask sellers to leave spare keys in the property if they already hold keys in the office. We are pleased to see that our staff willingly delivered the keys back to the property. As with the agent you bought through, Wards also provides ‘Move In Packs’ to buyers upon completion of their purchase. We wish you every happiness in your new home and thank you for choosing Wards of Kent.
5/5
GoogleWould just like to say a massive thank you to Nikki Cullen from wards Herne bay she is the most helpful polite and caring person who goes over above and beyond what her job role is, would definitely 100% recommend using Wards. Nikki is an absolute superstar.
Hi Sinead, Thank you for leaving a review! It's great to hear how positive your experience with Nikki from our Herne Bay branch has been and how she's gone above and beyond for you throughout your process. Best wishes, Wards.
5/5
TrustpilotThank you to the team at Wards - Herne Bay
A massive thank you to the team at Wards in Herne Bay for recently selling my property, after I had bought it through them some 16 years ago. I'm particularly grateful for the considerable efforts of Graham, Ashley and Emily in the Herne Bay office for lining up a buyer and am very thankful to Maria for efficiently progressing the sale through to completion.The whole team were approachable and friendly while remaining highly professional throughout the sales process. Their persistence, approach and hard work tremendously reduced the stress associated with what was quite a complicated situation and have allowed me to move forward in life.
Afternoon Andrew,Thank you so much for your kind review. It's great to hear that Graham, Ashley, Emily, and Maria helped to take the stress out of what was a complicated sale process. Best wishes, Wards of Kent
5/5
GoogleThis is the first time me and my partner have gone through the renting process and couldn’t be more grateful we had Maria Byrne by our side! Maria has gone above and beyond to make our dream home happen quick and efficiently! We both couldn’t be happier with the service provided and will 100% be using Wards of Herne Bay again in the future!
Good morning, Thank you for your kind words. We are thrilled to hear about your positive experience with Maria at Wards of Herne Bay. We will be sure to pass your feedback on to Maria. We look forward to assisting you in the future. Kind Regards Wards of Herne Bay
5/5
TrustpilotFantastic service from everyone in the…
Fantastic service from everyone in the Tenterden Branch! Special mention to Rebecca for patiently accompanying me on multiple visits to the house and always answering my queries quickly.
Hello Tracy,Thank you for your lovely review! We're thrilled to hear about your fantastic experience with our Tenterden Branch. Rebecca will be delighted to know her patience and quick responses made a positive impact on your journey. Best wishes, Wards of Kent
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