Trusted Agent profile · Canterbury
★★★★★
399 reviews across 2 platforms
Canterbury, CT1 2PU
Sandersons Land and New Homes's office in Canterbury, at Canterbury, is rated 4.5 out of 5 across 399 reviews on two platforms, including 363 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
4/5
GoogleHad a great experience with the team whilst having to leave the tenancy early for personal reason, they were very helpful and accomodating. Four stars as I had some problems with a particular worker being very rude whilst I was still residing in the house, although I do believe that was an isolated incident. Overall good experience though, would recommend. Hazel Szabo was especially great during my struggles whilst leaving the property.
5/5
GoogleI cannot recommend this team enough. I was looking for a place to live in Canterbury after getting a job offer down there. I have never visited the area and the team were fantastic at giving me advice on places that are best to live. Nadeem especially was so responsive and helpful in answering all of my never ending questions that I had. Nothing is too much for them. The loveliest, friendliest and most professional estate agents you could ask for. They made the normally daunting process of finding somewhere to live seem like a walk in the park. They explained everything and within a day or two everything was signed and sorted. Couldn't ask for anything better.PositiveResponsiveness, Professionalism
Dear Alice, Thank you for your kind review. I am very glad we managed to source the right property for you and also made the process a lot easier. Best of luck in future. Kind regards, Nadeem.
5/5
GoogleJade Clubb is exceptional. Meeting her at the viewing, she made me feel heard and welcomed which really resonated with me. She has made me and my family see Sandersons as a reputable organization.
5/5
GoogleWe were in uncomfortable position to have left another agency for poor service. Chris, Heidi and the rest of the team helped us navigate through the process, going well beyond what we could have expected from them. Hands down the most caring and professional agents we ever had dealing with!
Thank you so much for your kind review. We know how difficult and stressful moving can be, especially if you have been misadvised and let down by poor service from another agent. We were pleased that we had an opportunity to work with you and exceed your expectations. We wish you all the best in your future. Best Wishes Chris, Heidi and the rest of the Canterbury Team
5/5
GoogleSandersons sold our house, when others couldn't ! A very professional focussed team always on hand to help and assist from the start to the finish. All of the team have to be commended. We would use them again without question to buy or sell a house.
Thank you so much for your kind review Ann. It has been an absolute pleasure to help you sell your home. Wishing you all the very best with your new surroundings, from Linda and the Canterbury branch
5/5
GoogleRobin and Chloe have both been very helpful and professional. As a new landlord, I met with several estate agents whose approach I didn't appreciate. I went with Sanderson's because I felt they were engaging and supportive without pushing their own agenda. They have found me a lovely tenant and I am happy I went with them. They also did a good job with the photos and virtual tour they put online to advertise the flat.PositiveResponsiveness, Quality, Professionalism, Value
Hi Trina, thank you so much for the lovely words! We are particularly proud of our marketing and I am glad you agree, I hope the tenant we found has a lovely stay and if we can help at any point please don't hesitate to get back in touch! - Robin
5/5
GoogleI am impressed by the excellent service by Sandersons. I was helped by Nadeem and the communication was very responsive and helpful. I recommend Sandersons for their professional approach.PositiveResponsiveness, Quality, Professionalism, Value
Hi Rens, thank you for the review and recommendation! Happy to hear you are happy with us and I hope the next year goes well. - Nadeem
1/5
GoogleThey let our property to 4 students just before the pandemic struck on a full management. The students should have been monitored by them coming up to Christmas and a quarterly report should have been done it wasn’t. Then the pandemic hit in January and the house wasn’t monitored at all. We got the house back minus most of the furniture apart from the beds and a whole lot of mess left apparently when the student’s vacated back to their parent’s homes. As there wasn’t any help from Sandersons at all apart from you can claim on your insurance company which in our mind it wasn’t our fault as they were in charge of the house full maintenance which we were paying each month for this service. We are still waiting for the deposits to be paid to us for the mess and loss of furniture which is still outstanding. I would never use Sandersons ever again as they did a very poor job in managing our house before, during and after lockdown.NegativeResponsiveness, Professionalism
Dear Amanda, We are really sorry to hear you are upset with our service. We are currently negotiating the disputed deposit charges with the tenants. At the time that the dispute was raised between yourselves and the tenants, we gave our best advice in order to resolve the situation quickly and effectively. Unfortunately, this was not agreeable and the formal dispute process is being followed and we continue to work to resolve this situation for you. We have worked with the student market for many years and unfortunately things are not always straightforward, and this is certainly a case in point.
1/5
GoogleThe worst estate agents I've ever had to deal with. No regard for tenants wellbeing, in the ever-so mouldy house leading to health issue which no-one at Sandersons would take seriously. Months of trying to come to a simple agreement on getting maintenance work, which was refused all year until the last month of our tenancy. Staff don't care about tenants and landlords don't care about tenants. The house is falling apart, sadly with only the tenants expected to fix and endure the endless issues which occur. Awful - save yourself stress, declining health and money by going elsewhere.NegativeResponsiveness, Quality, Professionalism
We were greatly concerned to receive your review and thank you for coming into the branch and discussing your concerns with us. We hope that no tenant ever feels like they are in the same situation you have faced this year, and I am glad we came to an agreeable resolution. Please be assured your feedback has been heard and we ensure that the same will never happen again. I wish you all the best in your future endeavours - Robin & Kay
1/5
GoogleI have rented through other estate agents in Canterbury for 3 years and have found Sanderson's quality of service this year to be disappointing. The lack of respect for me and my housemates throughout my tenancy was appalling. The most problematic instances were the organisation of house viewings without informing us all. They emailed one person when we were on separate tenancy agreements per room and all needed to be informed they would be entering the property. On several occasions I only found out they had been in the property afterwards. We emailed them several times about this and only after we refused entry as we were home and did not know about a viewing did they start remembering to inform us. In addition there was a lot of confusion over what was expected of the landlord and what was expected of Sanderson. Organisation seemed to be a problem and I would advice fellow students to avoid. One positive I can state is that the staff were always polite.NegativeQuality, Professionalism
Dear Georgia, thank you for getting back in touch and letting us know your experience with SandersonsUK. I am glad you always found us polite, but I know that would be a small recompense for any frustration. I appreciate your feedback and please be assured we will take it on board for the future, I hope you understand the communication issues were not a lack of respect but instead a process we are currently fixing. I can only hope if we cross paths again in the future that your second experience is a better one.
4/5
GoogleThis was a painful move and process which was helped immensely by our Sanderson's representative Linda Stephens. The house was listed by the Canterbury office which had very little to do with the process other than arrange the viewings. The real help came from Linda during the contractual phase after our offer was accepted. Linda became my "go to point" for the move as my own Estate agent for the sale of our house was less responsive and helpful. Although the whole process needs to be reviewed and is far too stressful and in this case the chain was far too long, Linda helped us get through what was a horrid time and that was much appreciated.
Dear Andy, Thank you for your lovely words and kind review. I am really pleased that you were happy with the service I provided and that we were able to get you to your new home - albeit a little longer than we would have liked! I hope that you are now settling in nicely in your new surroundings and that you will think of Sandersons should you need any assistance in the future. Wishing you all the best in your new home, Linda
5/5
GoogleWorking with Nadeem has been a joy so far. Clear communication and full transparency. Really looking forward to starting our tenancy with Sandersons. Cheers, Pete
Hi Pete, its a joy on both sides! Was lovely to meet you and Emma and thank you for the review - Nadeem
5/5
GoogleNadeem was very helpful! Always there to answer questions and to help communicate with the landlord, very friendly and happy to help. Kay was also very helpful to us!PositiveResponsiveness, Quality, Professionalism
Hi Omar, Thank you for the lovely review! We try our best to be helpful and as always, if you have any questions or concerns about upcoming tenancy please let me know - Nadeem
5/5
GoogleKaren has been very helpful the whole way through this process. Thank you for all of your help with progressing the purchase so quickly.PositiveProfessionalism
Many thanks for the 5 star review Louise, it was a pleasure to work with you on this purchase and this means so much as we strive to be the best we can in our department. I am so pleased that we were also able to assist you with your mortgage, which was swiftly dealt with using our recommended mortgage advisor after a long delay experienced by your original broker. I hope that you will be really happy in your new home and look forward to making lots of new memories for years to come. Thanks again, Karen
5/5
GoogleExcellent service. Professional and friendly. Would highly recommend.
Thank you for your lovely review, so glad you have been happy with everything- Antonia and the team.
5/5
GoogleOur lettings negotiator Nadeem Makhalfa was incredibly helpful. They provided important information on the house and was always willing to answer all our questions with key detail and attention!
Thank you so much for the review. Perhaps next year we will even have the right house for you! - Nadeem
5/5
GoogleVery impressed with Sandersons (as a buyer). Knowledgeable about the property, polite, personable, quick to respond to communications, always on the ball, and extremely pro-active in contacting both lawyers, myself, and the seller when conveyancing was in danger of going into a black hole during lockdown. And the little welcome pack (including prosecco!) on completion was the winning touch, as a result of which I am slightly the worse for wear as I write this.PositiveResponsiveness, Quality, Professionalism
Hi Stephen, thank you so much for your kind words and 5 stars. It has been a pleasure assisting you on your purchase. We are glad you enjoyed the prosecco and hope you settle in well to your new home. Best Wishes, Charlotte.
5/5
GoogleWe purchased a buy-to-let property through Sandersons, and found them to be most helpful, and very responsive in trying to sort out issues as they arose. If there were any holdups the agent (Kerry) was easy to get hold of, and able to communicate directly with the seller, and vice versa if some information hadn't been sent from our solicitor which speeded up and smoothed the whole process.PositiveResponsiveness, Professionalism
Thank you for your lovely words and 5 star review. We understand the importance of good communication and we are pleased to have been able to help you with your new investment. Best Wishes Kerry
5/5
GoogleThe team at Sandersons worked hard to get us a committed buyer in a difficult market. We had lots of viewings all handled by the team. They have been knowledgeable and professional throughout.
Thank you for your lovely review Karen- It's been a pleasure helping you!
5/5
GoogleI have been in contact with Nadeem over the past week concerning finding a rental property in Canterbury. We had quite specific requirements and he went out of his way to find us a suitable property, when other estate agents had been less than accommodating. He was very professional, friendly and helpful and we are very thankful for his help. I would definitely recommend his service to others.PositiveResponsiveness, Quality, Professionalism
Hi Emma, thank you so much for the lovely words - I try my best to help everyone and I am glad we managed to sort it for your relocation! - Nadeem
5/5
GoogleThank you to Chris Murphy for his invaluable advice, to Antonia and specially to Cherie for her help and support during a particularly stressful 5 months.PositiveResponsiveness, Quality, Professionalism
Dear Premala Thank you for your lovely review, we strive to offer a customer service that sets us apart from the other agents so we are happy that you have been pleased with all aspects of our service. Good luck with your future endeavours and thank you for choosing Sandersons Best Wishes Cherie
1/5
GoogleIf you are a student please DO NOT rent a property with this agency. They are extremely unprofessional and incompetent. And if you do, pray that you haven’t got any problems with the property because they will ignore all of your emails and they will tell you that they will call you back but they never will. They don’t care one bit about students, they only look on their (or the landlord’s) best interest. We will never rent any property with them again.
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We would greatly appreciate the opportunity to discuss this further with you. If you would be willing to talk further please call Jess Haskins on 01227 784784.
1/5
GoogleVery unprofessional service: failed to attend a viewing, which cost us time and money to attend, and then were incredibly rude on the phone about it (I had even called in the morning to confirm time and place). Later in our search, I called about another property despite misgivings about using them, because we liked the house, however, the person I spoke to was also incredibly rude and patronising. I've noticed the comments on other bad reviews saying "they can't find them on the system", but I assure anyone reading this, I am not "mistaken" about which estate agent gave me these issues. Thankfully found somewhere with another agent.
We are really sorry you have had this experience with an agent and although you are certain it was with Sandersons, we have no record of you even registering with us, not to mention booking a viewing. Did you register under someone else’s name? We confirm all of our appointments by phone, follow up with an email and then again, a phone call the day before or morning of the appointment and no one in our office has a record of managing an enquiry under your name. If this was with Sandersons please can you email Chris Murphy the Branch Manager at c.murphy@sandersonsuk.com with some further details, then the matter can be investigated immediately. Many thanks.
1/5
GoogleFrom the beginning of my moving in (the very beginning of April), I found that I could not have enough hot water for the bath in my flat, and reported at the agent and through the system instructed by the agent. At first they insisted that they followed the specifications. However, the person the agent sent to me to inspect it said that the water tank was too small for the bath and would report it to the agent. I was informed that this issue would be dealt with, but still now, the problem has not been solved yet. I have been asking and waiting for the solution of this problem more than three months（nearly 4 months). Thier response and reply are always slow. Before making a contract with them, they were very quick and helpful. But after making the contract, their response is always very slow (The staff nembers write to me, saying that 'I am not in charge of this', 'I passed this to the person who is in charge of this, and he will contact you soon, when I ask for their reply. Actually I had never contacted from him, though. The other day, he implied that he was actually not in charge of this, in his (first) reply to my queries. (Part in parentheses is my interpretation)). Anyway, it is true that from the beginning of my moving in, for more than three months, I have had to deal with the peoblem, and still waiting for thire reply. Before making a contract, they were really helpful and good agent, I thought, and I feel this is a great pity. The worse thing is that they have replaced the tank in neighbour's flat. I had not received anything from the person whom I was told I would be contacted from. I wrote to him after knowing that my neighbour had a replacement, and for the first time, I had email from him, (implying that this is not exactly his job, as I wrote above). He wrote to me for the first time that they were now planning for my flat. However, I have not received any reply from him regarding my reply on around when the replacement will be done. Even a word.
We are disappointed that you have not been happy with the service we have provided on this occasion. You are the first person to live in these brand new apartments and after reporting the problem that the water tanks aren’t big enough to provide you with enough hot water, it has proven difficult liaising with the developer and the contractors that did the plumbing. This has meant that it has taken a lot longer than normal to get this problem resolved for you. After failing to get the original contractor to take any responsibility for fitting inadequate water tanks, I am pleased the developer has decided to pay for a contactor we work closely with the rectify the problem. I have spoken to the team about the delays in getting back to you, even if we were still waiting to hear back from others. We pride ourselves on the way we communicate with our customers and although we have fallen short of your expectations on this occasion, I want to assure you that this won’t happen again.
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The Trusted Agent 2026 results for Sandersons Land and New Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Sandersons Land and New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
Yes. Sandersons Land and New Homes won Trusted Agent in The Trusted Agent 2026 awards.
