Trusted Agent profile · Canterbury
★★★★★
399 reviews across 2 platforms
Canterbury, CT1 2PU
Sandersons Land and New Homes's office in Canterbury, at Canterbury, is rated 4.5 out of 5 across 399 reviews on two platforms, including 363 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. Sandersons Land and New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
The Trusted Agent 2026 results for Sandersons Land and New Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleNadeem Makhalfa has been fantastic, helped us through getting let into a house through a stressful time, really appreciate how hard he worked, as well as the rest of the team, fully recommend Sandersons, great company and team!PositiveResponsiveness, Quality, Professionalism, Value
Thank you Connor. I am glad I managed to find you a property which suited your needs. Hope all goes well!
5/5
GoogleI'm renting from Sanderson's for a few years now, they've been always above and beyond, I want to thank you all. Keep up the wonderful work you do.
Thank you for your kind review, we always love to hear how happy our tenants are during their tenancies.
5/5
Googleclear, concise, and friendly agency
Thank you for the 5-star review! I hope you'll be very happy in your home, it's been lovely working with you. Antonia :)
5/5
GoogleBeing a first time buyer I was so uneducated and daunted of the buying process. Antonia was so helpful, knowledgeable and efficient in seeing us through to having an offer accepted! Excited to get in our house, thank you Antonia
We are really pleased that we were able to help you so positively in what is always a daunting process, best wishes for the remainder of the process, be assured we will be here to help in getting you into your first home.
5/5
GoogleGreat service as always
Thank you for your 5 star review! We're so glad to hear you've been happy with everything.
5/5
GoogleHeidi and Antonia have been absolutely AMAZING. Their support, knowledge and guidance has been incredible. We would not have reached this point without them and will be forever grateful. They truly supported us every step of the way, nothing was too much for them. Thank you so so much - highly recommended!
Thank you for your lovely review Loveday- We can't wait to see you both moved and settled into your new home! So glad you've been happy with everything so fair. Best wishes Antonia and Heidi
5/5
GoogleChris Murphy was incredibly helpful through out a stressful purchase process, during the Covid 19 outbreak. Always on hand to give updates or help smooth out any issues. I found Chris and his excellent team polite, courteous and understanding.
Hi Clyde, Thanks for your lovely review. We were so pleased that this all went through and we hope you enjoy your new home for many years to come.
1/5
GoogleI have rented one bedroom property which was an old property needed a lot to update. It is normal considering that I've reviewed the property before I rented! On few occasions they have let me down especially with plumbing issues which I've nearly electrocuted myself due to bathroom above kitchen when overflow pipe came off while I was having a bath and leaking on directly to kitchen lamp. I've immediately reported the issue as urgent but it took 3 months 20 days to send a plumber and 4 months or so an electrician. (I've video and pictures plus emails? They charged me for cleaning the gutters which is 6 metres high despite they knew it cannot get full within a year with weeds on it ! Never mind rats living under door step because of manhole right next to it. I don't even need mentoring few others issues which was overlooked and dismissed by them. Stir well away from Sanderson estate agents Terrible....
1/5
Google* The Worst Estate Agents in Canterbury * After handing in our keys at the end of the year, Sandersons took £150 from our deposit. They claimed it was due to the state and cleanliness of the property. Myself and my housemates extensively cleaned the house before handing over the keys. We were given in inventory of the areas that required attention and were claiming the £150 for. The areas highlighted either needed a simple dust or hoover. (I have attached images to show the ridiculous areas highlighted.) The photos taken are laughable, they had to literally zoom in on specs of dirt. The areas were so small they would have never cost £150 to clean. Additionally, we had left the house for three months due to lockdown in the pandemic. Therefore, a build up was expected. However, we all returned to clean it. Sandersons were not at all understanding of this, and the manager was quite frankly rude and dismissive. They also asked if the next tenants could move in quicker but we explained this meant a quicker clean could only be given as we were given limited notice. Again, they were not understanding. My bedroom window leaked severely during torrential rains that we had. It was not dealt with for two weeks, and I have to line the window with towels, and move my bed away from it. We took our complaint to TDI and were successful, and received the full deposit back because it was shown that they were trying to scam us. They treated us with no respect, and clearly thought that as students, we would accept this fee. I do not at all recommend renting a property with them. They take advantage of students by not repairing damage, then imposing the costs onto you.NegativeResponsiveness, Quality, Professionalism, Value
Dear Katrine, Thank you for your review. I am sorry to hear that you were unhappy with the check out process which took place last year. The purpose of a check out is to highlight any changes at the property that have occurred since the beginning of the tenancy. Given the report highlighted that there were certain areas of cleanliness that needed attention, the landlord asked that the property be professionally cleaned as these were outside of ‘fair wear and tear’. On this occasion an agreement surrounding the cost of the clean could not be reached between you and your landlord, and so third party arbitration was used in order to provide closure on the matter. It is worth noting that you and your fellow housemates were refunded the non disputed amount promptly and in line with the tenancy agreement. In terms of maintenance surrounding the window, your landlord was advised of the issue promptly and trades were contacted to quote and repair the window as a matter of urgency. As the contractor needed to order the parts so as to rectify the situation, there was a small wait whilst this took place. However, the issue was dealt with within the shortest timeframe that circumstances allowed. I hope that on reflection you can see that we tried our best for you as an agency, whilst liaising between you, your fellow housemates, the landlord and third parties.
4/5
GoogleWe have been looking at apartments and houses for several weeks. Several have been from Sandersons. We wanted to check Bingley court for renting. The other flats had been let before we could view. The flat was emmpty and felt spacious. The ensuite bathroom shower was too small but the other bathroom had a bath shower. We liked the flat but felt it was too small. Our family is three people. The location is near to the station, the center of town and a supermarket. Sandersons representative was polite and knowlegeble. We were late and rang the office to let them know. We got put in a queue which was frustrating but got through after two or three ttempts. The agent was showing the house to another customer and waited for us and was not disturbed by our late arrival.PositiveProfessionalism
Hi Timothy, thank you for you review! We really appreciate all feedback and we know Toto is not to everyone's taste but I hope Africa wasn't too onerous on the 2nd or 3rd listen. I hope we can find the right property for you! - SandersonsUK
1/5
GoogleI dont usually write reviews, but i feel that people need to be warned about renting with sandersons. They were so helpful and lovely in the beginning to get us into the flat and once in, was a whole different story. The flat we rented had mould and was humid and freezing as it had single panelled old windows, an old heating system and gaps near the door. I reported the problems in December, heard nothing back until January, then they finally sent a guy to come and have a look, then had no information after the visit until I complained again, then heard back in march and all that was said was "the house is too cold and it's old" which of course we knew that from living there, so that was no help atall. I then spoke to them again and they said we were doing all we could to prevent it, however they did not do anything, so we had paid £80 on a Dehumidifier and all the little ones by the windows, plus spending our weekend scrubbing mould off the walls wasn't glamorous, but i picked that over risking my health. Of course we just wanted to get out of there, but once we left we thought it was all finally over, after they took money from our deposit, charged us the early end of tenancy fee and we'd handed back the keys. However I have now had money taken from my account to pay for the council tax of the flat which we officially left 3 months ago. Would not recommend!
Dear Abbie, I am sorry you did not enjoy your time with us, we always hope our tenants move on with good memories of their time in one of our properties. The lower flat requires tenants to use the heating appropriately (or wipe away condensation if they don't want to spend the electricity on heating!) and we make sure we inform everyone on viewings about this, as otherwise it can cause problems. The landlord agreed to your request for early release but unfortunately, we did not find a suitable tenant until after your tenancy end date and as such your rent was due as agreed. You were not charged any early release fees and the only deduction from the deposit was the small cleaning charge that you agreed to. Please cancel your direct debit for the council tax and speak to Canterbury Council about a refund as we have no part in your bill payments - Robin
5/5
GoogleFrom a buyers perspective Sandersons were a breeze to deal with. From the first viewing, to helping progress run smoothly, all the way up to handing us our keys, they really were outstanding. Nothing was too much trouble, phone calls were answered and returned promptly, Chloe, Nikki, Craig and their team were all brilliant in every way. We love the home we've just moved into, but if we ever come to sell -these guys will be the first on my list to call!
Thank you so much for your lovely review. We pride ourselves on the start to finish customer service that we deliver so this feedback is always most welcome. We're so pleased to hear that you have settled in well. Best Wishes
5/5
GoogleI was most impressed by the excellent and prompt service both Vicky and Chris provided me today. Thank you so much 👍👏👏 …
Thank you for your lovely review, Ralph. We're glad you were happy with the service! Chris - Sandersons.
5/5
GoogleThe team at Sandersons have been great from our initial contact - efficient and informative. Nadeem has been a real asset, and he's answered all our questions - and was wonderful on our initial house viewing.PositiveResponsiveness, Quality, Professionalism
Hi Tom, thank you for the feedback I really appreciate it! -Nadeem
5/5
GoogleExcellent service, Jade was a massive help for us, would highly recommend 👌 …
5/5
GoogleNadeem has been helping me with my tenancy and has made the process really easy! His responses are very quick! I really appreciate all the help he has given me :)
Dear Hannah, It was lovely to meet the both of you, I hope you have a great year! - Nadeem
5/5
GoogleJust moved into our flat in Canterbury and Sandersons have been amazing. Helpful, friendly and efficient. Second time I have rented through Sandersons and I honestly don't think there is anyone better. Thanks again for all your help and support Sandersons team!
Thank you for your lovely review, it has been a pleasure working with you again. We hope you are enjoying your new home.
1/5
GoogleSpoke to Antonio over the phone Very abrupt, unhelpful, dismissive tone Definitely in the wrong job Wanted to view a property but after speaking to her wouldn't even go back for any reason ThanksNegativeResponsiveness, Quality, Professionalism, Value
Hello Haroon, following on from our investigation into your feedback and our earlier conversation, I was keen to come back to you. Antonia has worked in my team for over 2 years and never before has anyone had anything but positive feedback regarding her and her work. Although Sandersons has a flexible approach to conducting viewings in the current climate, we do have some vendors who will only allow viewings from buyers who are in a position to proceed. So whilst Antonia was keen to respect our clients wishes, given you are not yet in a position to proceed, she is very apologetic that the way in which she relayed this to you, was not received well. Please feel free to contact me directly once you have a buyer for your property, should you still want to view this property with us. Regards Chris Murphy.
5/5
GoogleNadeem was great! Friendly, helpful and always willing to do whatever he could to help. Always available to answer questions and provided excellent customer service throughout the whole process of renting our new home. Would recommend Sandersons!!
Thank you very much Sasha and Danny for the kind review! It was lovely to meet with you and I am glad you have found the perfect place for you - Thanks, Nadeem.
5/5
GoogleMy partner and I dealt with Jade Clubb. Both herself and the agency have been very professional and extremely swift with responding to any enquiries we had. We would like to thank Jade and Sandersons again and would highly recommend them.
5/5
GoogleNadeem was excellent at showing and securing a property for us - we did not end up accepting the offer for the property but the service was great. Cheers.
Hi Louis, thank you! It was great to meet you and Anne, I wish it had been the one for you and if anything changes I hope you give me a ring - Nadeem
5/5
GoogleNadeem was very helpful with assisting my son and his friends to secure their accommodation for 2021/2022, he was patient, professional and related to my son in a friendly and supportive manner, thank you Nadeem
Thank you so much Paul! Jake has been a pleasure to help and I hope the rest of the year goes as smoothly.
1/5
TrustpilotUnprofessional and poor customer service
Specifically aimed at the Ashford branch only. Given your ethos of professionalism and customer service you have totally failed. This company are disingenuous and hide behind emails rather than have a straightforward and honest discussion on telephone. In all my life dealing with buying and selling properties I’ve not come across a worse company to deal with hence taking the time to post a review.
5/5
GoogleNadeen has been really responsive and easy to communicate with, different from other state agents. He has shown interest to help me find the right place to rent.PositiveProfessionalism
Hi Noelia, thank you for the review and hopefully we find you the right place - please remind Ben that work is planned on the flat and to judge it just on the space! - Nadeem
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Sandersons Land and New Homes, Canterbury won Trusted Agent.
Tell us what you need and we'll put you in touch. Sandersons Land and New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Canterbury.
