Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSale of my rental property in…
Sale of my rental property in Canterbury. This has been a long process but not due to the Sales Team. There were a couple of buyers, who pulled out at the last minute.
Antonia in the Sales Team was excellent, as was Kerry, Senior Sales Progressor. I was always kept informed of progress and supported through my journey. I would highly recommend Sandersons as an Estate Agent.
Fiona · 10 October 2026
Agent replied · 12 October 2026
Dear Fiona, thank you for the lovely review. It was a pleasure to work with you in what was a very stressful and long process. I am so pleased we are now over the line. We wish you all the very best for the future.
Kindest regards
Kerry & Canterbury Team.
★★★★★ 5/5
GoogleExcellent service from Josh and his team. They are professional, responsive, and always willing to go the extra mile to help. Communication has been outstanding, and any issues have been dealt with quickly and efficiently.
It's refreshing to work with a managing agent that is proactive, reliable, and genuinely cares about providing a high level of service. I would highly recommend Josh and his team to anyone looking for a professional and trustworthy managing agent.
Thank you for all your hard work and continued support.
Sidonie · 12 June 2026
Agent replied · 12 October 2026
Thank you for your kind words and for taking the time to share your experience.
We are delighted to hear that you have been pleased with the service provided by Josh and the team. We pride ourselves on being responsive, proactive, and committed to delivering the highest standards of property management, so it is especially rewarding to receive such positive feedback.
Your recognition of our communication, reliability, and willingness to go the extra mile means a great deal to us. We genuinely value the relationships we build with our clients and will continue working hard to provide the level of service you have come to expect.
Thank you once again for your recommendation and support. We look forward to continuing to work with you.
★★★★★ 1/5
GoogleAs a landlord of a rental property in Canterbury, rented out via this company it is a very poor experience. The upfront sales pitch is strong and then the follow is terrible. There is not a single go to person who owns the relationship and so when problems occur you get bounced around from person to person. On matters of finance their property management person advises they have only one finance resource for all their rental properties. There is an element of arrogance from the property manager underpinned by a lack of concern, communication and ownership of problems. I would absolutely not recommend this agency.
SF · 16 February 2026
Agent replied · 16 April 2026
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet expectations.
We acknowledge your concerns around communication, continuity of contact, and ownership of issues. This is not the level of service we aim to provide, and we take this feedback seriously.
We would welcome the opportunity to discuss your experience directly. Please contact Donna (Head of Property Management) on 01622 688 677.
★★★★★ 5/5
GoogleSandersons were amazing from start to finish during the process of buying my first property. They took the time to explain everything and were really on the ball with communication and keeping things moving along. Linda was fantastic at chasing and keeping me up to date with everything, and was so warm and friendly to speak to on the phone. Charlotte was also brilliant, stepping in while Linda was away.
Thank you so much to everyone on the team who helped with my purchase. I would fully recommend Sandersons to anyone looking to sell their home.
Hannah · 12 January 2026
Agent replied · 12 October 2026
Thank you so much for leaving such a lovely review Hannah. It was a pleasure helping you with your purchase. I'm so pleased we were able to see you into your new home ahead of Christmas! I wish you many happy years in your lovely home and should you need any help in the future, I hope that we are able to assist you. Wishing you all the very best, from Linda
★★★★★ 5/5
TrustpilotExcellent from the start
Sandersons were excellent from the beginning.
Property particulars were accurate with superb photos.
As I was selling an age restricted flat it was not the easiest property to market.
However, they went the extra mile and I had several viewings, which resulted in a sale at a very acceptable price😊
Would particularly like to thank Antonia and Louise who both kept in contact regularly and updated me as things progressed.
Moving is always stressful but Sandersons certainly did their best to try to make the process as smooth as possible, many thanks.
Have already recommended them to neighbour.
Nick · 21 July 2026
★★★★★ 5/5
GoogleAntonia has been an absolute pleasure to work with as our estate agent while selling my mum’s house. She has been incredibly efficient throughout the whole process, always keeping everything organised and moving smoothly. At the same time, she’s been so friendly, approachable, and supportive, which really made a difference during what could have been a stressful time. We truly appreciated her professionalism and warm, reassuring manner.
Claire · 12 February 2026
Agent replied · 16 April 2026
Thank you for your lovely review! It's been a pleasure, so glad we go the house sold so quickly for you. Antonia :)
★★★★★ 5/5
GoogleWe are so glad that we sold our house with Sandersons! Charlotte went above and beyond to help navigate our sale through to exchange and I don’t think it would have made it across the line without her! We are so grateful to her and the rest of the team for being so supportive and proactive!
The lines of communication were always fantastic and we were made to feel that they were with us at every step in the sale.
We are so grateful to Charlotte and thoroughly recommend Sandersons!
Louise · 12 October 2025
Agent replied · 12 October 2026
Hi Louise
Thank you for taking the time to post such a lovely review. We're so please to have been able to bring your sale to exchange, it was definitely a team effort!
I've enjoyed working with you on your sale and getting to know you over these past months. I wish you and your family all the very best in your onward move and look forward to confirming completion very soon.
Best Wishes
Charlotte and the team at Sandersons Canterbury
★★★★★ 5/5
GoogleI would like to say a big thank you to Jade. From viewing the property to finally settling in, Jade has been extremely helpful and always friendly and very professional . Thank you Jade for all your help. Ur the best!
Afua · 12 August 2026
Agent replied · 12 October 2026
Thank you for your lovely review, we are glad you are settling in and enjoying your new home.
★★★★★ 1/5
TrustpilotA disappointing experience
Unfortunately, my experience left me feeling that I was not valued as a customer by the Wells branch. Throughout my dealings with Sandersons, there appeared to be a lack of proactive sales strategy and a limited ability to adapt when the property failed to generate an offer. More disappointingly, however, was the apparent lack of willingness to understand and take accountability for my concerns. I was ultimately left with the impression that protecting the company’s position was given greater priority than delivering a high standard of service and maintaining a positive customer relationship. I would not recommend.
Miss · 25 September 2026
Agent replied · 10 October 2026
We are sorry that you remain disappointed that your property did not sell. Our marketing strategy generated 18 viewing appointments, which our team accompanied and we secured an offer from an interested purchaser, although unfortunately they were not in a proceedable position.
Feedback from viewers was consistent, particularly around the busy road and comparisons with other properties available within the same price bracket. We discussed the road with prospective purchasers before arranging viewings, but for some it ultimately remained a deciding factor once they had viewed the property and considered the alternatives available to them.
We therefore do not agree that there was a lack of sales activity or willingness to adapt. Your concerns were considered in detail through our formal complaints process, including a final review by our Leadership Team. While we appreciate you remain unhappy with the outcome, that review did not identify a service failing.
Sandersons UK
★★★★★ 5/5
GoogleCouldn't be any happier with the professional and caring service that my family have received from Antonia Costa. Having to sell our Mother's house to fund her living in a care home has been emotional. Made easier as we've not had to chase Sandersons at all. Antonia has been very proactive and a credit to the company. Highly recommend Sandersons!
Julie · 16 February 2026
Agent replied · 16 April 2026
Thank you Julie, what a lovely review! I completely understand the emotion behind selling your mothers home, I'm happy to hear we've taken as much stress out of it as possible. Thank you for choosing us to sell the house as it's been a pleasure working with you. Antonia :)
★★★★★ 5/5
GoogleI had a great experience with Sandersons as someone looking to rent. Jade was very friendly, professional and knowledgeable throughout. She answered all of my questions promptly and made the process straightforward. I would recommend both Jade and Sandersons after the great service
Luke · 12 June 2026
Agent replied · 12 October 2026
Thank you for your review, we are glad we was able to help you secure your new home. We hope you are very happy there.
★★★★★ 5/5
GoogleThis is an unusual review because a string of fairly disastrous accidents meant that I was physically unable to leave the house I’d rented in anything like the condition I would usually have done. I was mortified by the situation but Donna, Jade and the team were both professional fair and compassionate about what was going on; though it created a lot of extra work for them. They turned a dreadful set of circumstances into something much more manageable.
People hand out both good and bad reviews online far too easily. In this case they have truly earned both my thanks and respect. A truly professional and kind team. I have no reservations in recommending them, both as a renter and for the appropriate way they protected my landlord’s interests too. Thank you. Genuinely.
Mike · 11 July 2025
Agent replied · 9 September 2025
Thank you very much for such kind words, we will always do our best to support out tenants and landlords to the best outcome, even in such unexpected situations where added stress is not needed for both parties.
★★★★★ 5/5
GoogleHave been letting my second home in Canterbury since about 1999. Couldn't have picked a better Letting Agent. Well, you don't stay with the same organisation for over a quarter century if they are not looking after your interests in a highly competant manner.
Jade Clubb, is the latest Sandersons staff member looking after my interest, though I have never been dissapointed with any of Sandersons staff who I have crossed paths with over the years.
Leo · 12 September 2026
Agent replied · 16 April 2026
Hi Leo, thank you for your kind words it’s always nice to hear especially from such a long term and valued client. - Alex.
★★★★★ 5/5
GoogleHad a great experience, Antonia was brilliant from start to finish. She was professional, responsive, and made the whole process straightforward and stress free. She was sure to always keep us updated and went the extra mile to help. Would definitely recommend her to anyone looking for a reliable estate agent! Thanks again Antonia!
Hugo · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for the amazing feedback! I’m really glad I could help and make everything straightforward for you. It was a pleasure working with you, and I truly appreciate the recommendation. Antonia :)
★★★★★ 5/5
GoogleExcellent service from Sandersons. The whole process was smooth and easy. A special thank you to Jade for being very helpful, professional and supportive throughout. Highly recommended!
Abdullah · 12 August 2026
Agent replied · 12 October 2026
Thank you for your review, we are glad you were happy with the service provided, and we were able to help assist you with finding your new home.
★★★★★ 5/5
GoogleI have carried out work at rental properties on behalf of Sandersons Letting Agency for a few years now. The team (particularly Donna, Amie, and Chris) who organise this are always well organised, efficient and friendly. I wouldn't hesitate in recommending this letting agency to Landlords and Tenants alike.
Anthony · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for the review its a pleasure working with you. Many thanks Donna
★★★★★ 5/5
GoogleI have been fortunate enough as a tenant, to have Sandersons as my letting/property management agent for the past five years (and counting...). Seriously can't recommend my local branch in Canterbury enough. Donna and the team offer in my mind THE BEST and most professional tenancy lettings service in Kent. I would give six stars if I could!
Nancy · 12 November 2025
Agent replied · 12 October 2026
Thank you Nancy for such a fab review, it is our pleasure to support throughout your tenancy. Many thanks Donna and team
★★★★★ 5/5
GoogleSandersons have been really helpful in helping us move into our new flat. In particular Ali and Jade have been incredibly adaptive and helpful to our situation. I have rented all of my adult life and I highly recommend this company.
Emily · 2 April 2026
Agent replied · 16 April 2026
Thank you so much, it was a pleasure helping you find your home and we hope you are really happy there.
Best Wishes
Ali and Jade
★★★★★ 5/5
GoogleA very kind and professional renting agency. They helped me through all the necessary documents and were always happy to answer my questions. Their email responses were extremely quick, often within an hour. Ali was particularly supportive throughout the process, and Jade was very helpful as well. Great experience overall.
Hangye · 16 January 2026
Agent replied · 16 April 2026
Thank you for your review, we're glad we were able to help you secure a property and we hope you're happy in your new home. - Jade.
★★★★★ 5/5
GoogleSandersons have been brilliant, our house was under offer within a week of being on the market! But their standout feature is their exceptional sale progression team. Charlotte was just incredible and supported us through a tricky chain. Calm, reassuring, professional and a great communicator! I wouldn't hesitate in using Sanderson's again. Highly recommend
Amber · 12 December 2025
Agent replied · 12 October 2026
Hi Amber
Thank you for the lovely review. I have honestly enjoyed working with you on your sale and purchase. I wish you all the best with this exciting new chapter and look forward to someday working with you again.
Best Wishes
Charlotte and the team at Sandersons Canterbury
★★★★★ 5/5
TrustpilotI have been a rental customer with…
I have been a rental customer with Sandersons Canterbury, for over six years now. I can honestly say that during this time, they have offered first class property management and letting agent service. Donna and the team are extremely approachable and professional. Any query, or request has always been dealt with super quickly.
N.A · 19 August 2026
★★★★★ 5/5
TrustpilotThank you Anthony
Big thank you to Anthony for going above and beyond his duty to secure a property for my son and daughter in law.
Really appreciate his patience and kindness for making this happen
Would recommend Sandersons Estate Agents for anyone who wants that extra personal service .
Colette · 13 August 2026
★★★★★ 1/5
GoogleAs a multi-property owner in Canterbury I have been using Sandersons services since 2020.
The sales pitch team is good (Robin, Antonia) and feels premium, but from then on everything falls apart.
The attitude after they get you with a service has been slowly shifting to a "ok now we got you in, the rest, is simply not our business".
This leaves frustration on a customer side, not being heard and a sense of mistrust, on top of never managing to deal with the same person consistently.
Also, not aknowledging clients at the door and just judging from their appearance (young or inexperienced) has been another improper business method I've experienced by new members of staff, over the years.
Both in property sales and renting out, this is a bad approach to business.
In 2020 I felt recommending you was a good option, now not anymore.
If you need an estate agent in Canterbury, please look elsewhere.
Antonello · 2 April 2026
Agent replied · 16 April 2026
Following our conversations this week it is disappointing to see that you have posted a negative review. Having been a landlord with us for a number of years, we assumed you were pleased with the service our lettings team had provided you which is why you decided to work with us on the sales side. You mention everything falling apart after the initial pitch but we have been trying to sell your flat for a year. Unlike other agents, we don’t tie anyone into a fixed term contract. If you were unhappy with our service you could have given us 7 days notice at any point.
The sales market has been a challenging one over the last year, even more so for anyone trying to sell flats in and around the Canterbury area. Despite the comparable evidence and our advice, you wanted to try to sell your flat at a price higher than we suggested. We have marketed your property in the same way as many others over the last year and many others have sold. They haven’t all sold for their original asking price and especially when it comes to flats, the majority have had to reduce in price to get interest and offers. Based on our experience we felt you needed to reduce the asking price to start to get interest and we have been trying to discuss this with you for some time. We appreciate that not everyone will want to reduce their price and we will always try to discuss alternative options with our customers. Some have decided to have a break in the marketing, others have decided to rent their properties out instead. However, continuing to advertise your flat at a price that we’ve proved is not achievable in the current market, will end up being even more detrimental as time goes on.
We are confused about your perception of our staff in terms of their age and experience. All we can say is that we have a team that range in age from 24 years old through to 65 years old and they have industry experience that ranges from 2 years through to 34 years.
We are always disappointed when we’re unable to help our customers sell but feel confident we have done all we can with the things that are within our control. We wish you all the best in the future.
★★★★★ 5/5
GoogleJust to flag up the outstanding service and advice recently provided by Donna Millen!
Given that I work for a property developer and large residential landlord, to say that I have a somewhat jaundiced view of estate/letting agents would be an understatement, but apart from always having been very happy with the way that Sanderson’s have handled our solitary Kent letting. I have to say that Donna really went over and above when dealing with our queries regarding the provision of an extension to an existing tenant and the general impact of the new Renters’Rights Act. Clear, direct and concise, just an outstanding job: well done!
Lee · 2 April 2026
Agent replied · 16 April 2026
Thank you so much for your five star review Lee, it was a please chatting and supporting you with your queries. With thanks Donna
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
