Trusted Agent profile · Canterbury
★★★★★
399 reviews across 2 platforms
Canterbury, CT1 2PU
Sandersons Land and New Homes's office in Canterbury, at Canterbury, is rated 4.5 out of 5 across 399 reviews on two platforms, including 363 Google reviews rated 4.5. It won Trusted Agent in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Sandersons Land and New Homes, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Canterbury office, from every platform, shown as written. First names only.
5/5
GoogleI was extremely impressed by the personable service I received from the team at Sandersons. I felt totally at ease and every question I had was answered. I found my interactions with Nadeem and Robin to be a pleasure, I couldn't recommend them any more highly!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for the feedback Jake, I am glad to hear you have enjoyed our service and we look forward to seeing you on your move-in day!
5/5
GoogleExcellent experience with Sandersons and the team. Responsive, knowledgeable, and made the entire process smooth. Highly recommended for their expertise and professionalism!
Hi Sam Thank you so much for taking the time to post us a 5 star review. It's always a pleasure working with you. Best Wishes All the team at Sandersons
5/5
GoogleTruly fantastic from start to finish - total professionals Sandersons have been trustworthy, professional, available and reliable; they have completely delivered in their commitment to selling my home. I have no hesitation in recommending their services, and if I ever move home again I know I will be choosing Sandersons to get me on my way.
Thanks so much Michelle! We have all loved selling your house and are really happy that we have got you & Steve on your way :)
5/5
GooglePro-active team, very helpful, great characters and sold our 700 year old listed home, without any hiccups. Big thank you!
5/5
GoogleI brought my property through Sandersons. I spoke with Karen on a weekly basis (sometimes more frequent) who answered and helped with every detail along the way. Thanks for all of your help. They really did try and make the process as easy and stress less as possible.PositiveResponsiveness, Professionalism
Many thanks for your review and I am glad that you had a positive experience albeit a little touch and go at times - we worked together well to get the problems resolved and the end result is that you have your first home to enjoy and build a future filled with happy memories. It was a pleasure to work with you on this and look forward to our paths crossing again in the future when you come to move up the housing ladder! Best wishes, Karen
1/5
GoogleAbsolute charlatans, all in favour of landlord, even if he is a robbing whatnot!! Avoid at all costs!! What’s more the TDS deposit scheme doesn’t hold your deposit, the agents do, and they only want to keep their paymasters, the landlords, happy!!!
1/5
GoogleWas being abused in my rented house. They didn't care, didn't take action and refuse to actually help people. They allow tenants to break agreements because they can't be asked to help. Students beware, because they're greedy and DO NOT care about the people they rent to. Horrible.NegativeProfessionalism
Dear Catherine, We are deeply concerned to hear you are suffering from abuse, please take every measure to look after your own wellbeing and safety first and foremost. We care about our tenants but we are not trained to intervene in such situations. Please seek advice from the National Domestic Violence Helpline Number - 0808 2000 247 who can advise you of the steps you can take and assist you further.
5/5
GoogleWe have been dealing with Nadeem Makhalfa at Sandersons Canterbury. He has been very proactive and keen to help us find a house that meets our criteria, with great follow up and attention to ensure we find what we want! I would definitely recommend reaching out to Nadeem!
Hi Rita, thank you so much for the lovely review! - Nadeem
5/5
GoogleHaving not bought or sold a house for twenty five years and having a four chain scenario we were decidedly " Green". No problem, the Sandersons team supported us every step of the way to a very successful conclusion. No mean feat! Heidi, Kellie, Chris, Antonia and all behind the scenes, Thankyou.
Hi Donna, we appreciate how stressful buying and selling can be, especially not having done it for such a long time. We are all really pleased we were able to help you and we are all grateful for your kind feedback.
1/5
GoogleSold my house with Sandersons, appalling customer service, never again. I would avoid using them, as they lied constantly to us.
We are committed to delivering the highest level of customer satisfaction and over the years we have grown largely through recommendations, so although this comes as a surprise, we do take your review very seriously. Having spoken to the sales team, marketing team and the progression team, we are unsure what property sale this relates to. We would appreciate it if you could email Chris Murphy at c.murphy@sandersonsuk.com or call on 01227 784 784 with some further details, so these accusations can be investigated immediately. Many thanks.
5/5
GoogleSo far I have been well attended to. I love the service offered by the agents, mostly Mr Nadeem whom I have spoken to most of the time. Very efficient and timely at aiding me in the letting processPositiveResponsiveness, Professionalism, Value
Hi Mercy, thank you so much! It's always difficult sorting a place from abroad but I hope I am making the process easy - Nadeem
5/5
GoogleWhat a thoroughly professional and easy estate agents to deal with. Friendly, open, honest, hard working and everything else you would want from an estate agents. Even after sale was agreed, the communication was fantastic. We're so pleased we choose Sandersons. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your lovely review Jack. It is so important to us that we provide you with the best service that we can and it was an absolute pleasure to assist you and Tanya. Wishing you all the very best in your new home and I hope that our paths cross again in the future. As always, with my best wishes, Linda
1/5
GoogleSold my house with Sandersons, appalling customer service, never again. I would avoid using them, as they lied constantly to us.
We are committed to delivering the highest level of customer satisfaction and over the years we have grown largely through recommendations, so although this comes as a surprise, we do take your review very seriously. Having spoken to the sales team, marketing team and the progression team, we are unsure what property sale this relates to. We would appreciate it if you could email Chris Murphy at c.murphy@sandersonsuk.com or call on 01227 784 784 with some further details, so these accusations can be investigated immediately. Many thanks.
5/5
GoogleI have been impressed with Nadeem at Sandersons who has been very responsive with getting our property rented out. He was great too with letting it out the year before and has continued to provide helpful advice.PositiveResponsiveness, Quality, Professionalism, Value
Hi Ferhana, Thanks for the lovely words. It is great to work alongside yourself and am very pleased to have found you some tenants, all the best - Nadeem
5/5
GoogleWe recently bought and sold through Sandersons in Canterbury and were extremely satisfied with the service from valuation, through to completion. The staff were friendly, professional and worked tirelesly to push things forward and make things happen. I would definitely not hesitate in using them again in the future.
Thanks so much Helen & Chris for choosing us to sell your lovely home. We know you'll be really happy in your new place but we would love to work with you again if you do decide to move. Enjoy your beautiful new home! Kellie, Heidi, Antonia & Chris :)
5/5
GoogleI had a really positive experience with Sandersons and I would thoroughly recommend them. They were always proactive, honest and helpful, and had an acute client focus throughout the process. Kay, Alex and Chris were invaluable. Thank you.
5/5
GoogleSandersons managed our property rental for over 5 years & then recently sold the property for us. They are efficient, knowledgable & friendly. Cherie really put in the work to ensure the sale completed, thank you everyone involved
Dear Vicky Thank you for the lovely review and for being such a loyal client over the last 5 years. We would like to wish you all the very best in your future endeavours. Warmest wishes Cherie
5/5
TrustpilotExcellent service from Glen Ford who…
Excellent service from Glen Ford who fitted our shutters,he was friendly professional and did an amazing fit! Thanks Glen,you did an amazing job and so tidy....love our shutters thanks to your fitting.
5/5
GoogleHarry Brewer at Sandersons is always very helpful, courteous and quick to reply. He is very knowledgable and I always get answers to my questions. Highly recommend.
Thank you so much for the 5 star review and kind words. I look forward to continuing to work with you. Best Wishes Harry
5/5
GoogleMichelle responded very quickly to the issues raised and it was resolved in a very short time. More interested in resolving the issue than passing the buck. Glad our block of flats have moved to them
Thank you for your kind words. I'm glad I could be of assistance to you. - Michelle
5/5
GoogleI was extremely impressed with Heidi, Kerry and everyone I came into contact with at Sandersons. Heidi and Kerry are both very approachable, straight talking and supportive. I would not think twice about using Sandersons again.PositiveResponsiveness, Quality, Professionalism, Value
Dear Anna Thank you so much for your kind review, it has been a pleasure to work with you. On behalf of myself, Heidi and Sandersons we would like to wish you all the very best for the future. Regards Kerry.
1/5
TrustpilotDo not rent with Sandersons!
This is the 2nd time I have rented with them, I thought maybe the 1st time around we were just unlucky...but no. Customer service is awful! Do not expect a response to emails the first time, you have to send at least 2 to get an answer within 2 weeks! The staff are so grumpy and rude. The maintenance reporting system is awful, it asks you to call to report and then you're told you've done the wrong thing. They are all serving to the landlords, not to service the tenant at all. If you think you will get your deposit back...think again. I have rented with 6 different agencies and always got my full deposit back, apart from Sandersons even after leaving the property in an even better condition than received.I am yet to find out what will happen with my current deposit. Many other problems throughout the past year that I have never experienced with any other agent. DO NOT RENT WITH THEM!
5/5
GoogleNadeem showed us around two properties and had all the necessary information ready! He was super friendly and professional, and very responsive! We received a confirmation email only a few minutes after we got home from the viewing!PositiveResponsiveness, Quality, Professionalism
Hi Carolina - thank you so much for the review, we all try to be helpful! Hopefully we have found the one for you - Nadeem
5/5
GoogleNadeem Makhalfa provided excellent customer service and answered every question we had. He is professional, friendly and quick to respond to our calls and emails. I would highly recommend this place if you are looking to rent/buy a property around Canterbury.
Thank you for the fantastic review! Please don't hesitate to get in touch if you have any more questions and I hope the rest of the year goes as smoothly - All the best, Nadeem
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Sandersons Land and New Homes won Trusted Agent in The Trusted Agent 2026 awards.
